KB Home Reviews
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What Homeowners Have to Say About KB Home.
KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11560 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
The construction superintendent named rocky was horrible !
- Jeffery W.
- Verified HomeBuyer
- August 10, 2021
- Elk Grove, CA
The material they used to build the home is cheap as well as the workmanship . For the kind of money I paid for the home it should have been better quality and workmanship !!!!!
KB Home responded:
Hi, Jeffery, we're very sorry for any frustration. We can put you in touch with a manager of KB Home to discuss any concerns if you'd like. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. Best wishes. -Nick
Total Score 3
Quality 2
Trustworthiness 2
Responsiveness 2
KB Home - KB project manager and site superintendent are very responsive
- Steven K.
- Verified HomeBuyer
- August 10, 2021
- Las Vegas, NV
KB project manager and site superintendent are very responsive and client focus.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Builders and sales staff
- Raymond M.
- Verified HomeBuyer
- August 10, 2021
- Las Vegas, NV
Both our contractors and sales staff remained in constant contact with updates and progress and delays. It provide peace of mind
Total Score 4
Quality 5
Trustworthiness 4
Responsiveness 4
KB Home - Very nicely built home.
- Hamid S.
- Verified HomeBuyer
- August 10, 2021
- Saint Cloud, FL
Very nicely built home. Excellent staff and good communication throughout the home building process and post closing. Warranty issues are handled in a timely manner.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
House still waiting on cabinets door to come in
- Dharamraj P.
- Verified HomeBuyer
- August 10, 2021
- Clermont, FL
Been waiting about 2 months now and order came in wrong parts they order
KB Home responded:
Hi, Dharamraj, We are very sorry for any frustration. Please let us know if we can assist. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
KB Home - The KB Home buying experience was fantastic.
- Thomas W.
- Verified HomeBuyer
- August 09, 2021
- Firestone, CO
The KB Home buying experience was fantastic. tremendous builders, great communication, truly felt apart of a family throughout this hectic process.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Great experience working with KB Homes.
- Maria S.
- Verified HomeBuyer
- August 09, 2021
- Moreno Valley, CA
Great experience working with KB Homes.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - yes i love my house.
- Priyank S.
- Verified HomeBuyer
- August 07, 2021
- Austin, TX
yes i love my house.
Total Score 5
Quality 3
Trustworthiness 5
Responsiveness 5
KB Home - First time home buyer so was extremely nervous but my salesman
- Richard C.
- Verified HomeBuyer
- August 07, 2021
- Katy, TX
First time home buyer so was extremely nervous but my salesman and lending team made everything at ease and was always there with updates and helped with any questions I had.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Disappointed from start to finish to living in the home for a
- Anonymous
- Verified HomeBuyer
- August 07, 2021
- Las Vegas, NV
Disappointed from start to finish to living in the home for a month.
KB Home responded:
Hi, I'm very sorry that you are disappointed with your experience. I can ask one of our division managers to contact you to discuss your experience. If you would be willing to email your name and contact information to CustomerRelations@kbhome.com, I’ll make sure someone reaches out to you as soon as possible to look into any concerns. -James
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 4
The fact that if I have an issue, the react responsible to the problem.
- Philecia G.
- Verified HomeBuyer
- August 05, 2021
- Manor, TX
I enjoyed my home buying experience that I had with KB from choosing the right home to closing on my dream home. From start to finish I was informed each week about my weekly progress with the home. I was able to interact with each persons that played their role in the process,
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
KB Home - Great support team, but wish the actual construction crew would
- Anonymous
- Verified HomeBuyer
- August 05, 2021
- Manor, TX
Great support team, but wish the actual construction crew would pay more attention to finer details.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
KB Home - We are really appreciate the whole KB team and you guys gave
- Samuel H.
- Verified HomeBuyer
- August 05, 2021
- Katy, TX
We are really appreciate the whole KB team and you guys gave us great satisfaction.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Home should never have been turned over in the condition it was.
- Kevin M.
- Verified HomeBuyer
- August 05, 2021
- St Johns, FL
Very poor finish mainly inside home, including but not limited to Cabinets, trim/moulding, doors, hardware, flooring has paint, caulking, grout, etc. on them. Missing moulding, moulding not lined up in some areas, excess caulking stuck to trim, gouges, uneven painting, hardware painted over. Walls had issues, home was filthy. Shower doors not lined up properly. All concrete cracked (large cracks) from day one. Other things wrong as well, never got 10 day, 30 day punch list. How home works never covered. Items were addressed most not completed closed end of April, this is August. We ...
KB Home responded:
Hi, Kevin, thank you for your feedback. If you have not already contacted Customer Care regarding the issues you mention, please let us know if we can assist. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 1
KB Home - I have not lived long enough in the house to provide feedback
- Mary d.
- Verified HomeBuyer
- August 05, 2021
- North Las Vegas, NV
I have not lived long enough in the house to provide feedback on the quality, workmanship and value.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
Not very happy
- Armando V.
- Verified HomeBuyer
- August 05, 2021
- Anaheim, CA
Is a good experience to buy a house from KB but the quality and the response is very bad overall.
Total Score 4
Quality 2
Trustworthiness 2
Responsiveness 1
Great Communication
- Eric M.
- Verified HomeBuyer
- August 04, 2021
- Mascotte, FL
Staff was very attentive and communicated very well
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - As a first time homebuyer I was very nervous about the home buying
- Gabriela R.
- Verified HomeBuyer
- August 04, 2021
- Hollister, CA
As a first time homebuyer I was very nervous about the home buying process. Everyone with KB Home made sure I was informed every step of the way!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Sales and Construction! So kind helpful and thorough!
- Angelica F.
- Verified HomeBuyer
- August 04, 2021
- Elgin, TX
I recommend them to buy from KB. Our team was awesome and made sure we had our dream home! They gave us so much updates and insight on the process that brought us so much peace about our purchase. We love our KB team
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great response time, communicative throughout the process.
- Haley H.
- Verified HomeBuyer
- August 04, 2021
- Jarrell, TX
Great experience with the builder's employees throughout and after buying the home and getting settled in. One thing I've learned however, don't expect your home to be perfect from day one. Just because it's a new build doesn't mean you're not going to have problems. With any new construction neighborhood, they're trying to get your home up fast and this could potentially lead to bigger issues. Fortunately, KB representatives were extremely helpful and fast in resolving the issues.
Total Score 5
Quality 3
Trustworthiness 5
Responsiveness 5
KB Home - The quality of the finished product at final walk through was
- Ryan L.
- Verified HomeBuyer
- August 04, 2021
- Broomfield, CO
The quality of the finished product at final walk through was not as expected. The project manager did not seem concerned that this final issues we pointed out 2 weeks before closing were not fixed the day before we were to close. We had to beg them to get the issues fixed 24 hrs. before closing. We have also had a number of issues after closing. The driveway needed to be redone twice and the roof leaked into the home and things got wet inside. Other than that we like the home and the floorplan works well.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 4
Garret was quick to reply and resolve any of my concerns during the construction and after closing.
- Tapio L.
- Verified HomeBuyer
- August 04, 2021
- San Antonio, TX
KB home construction facilitated an fully transparent construction phase to close out with me. Garrett was always replied to my texts and calls promptly. He made himself readily available to discuss my concerns and answer my questions , even to meet me on the home construction site to explain the construction process and facilitate solutions to my concerns.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
KB Home - KB has good employees and responds to your concerns immediately.
- Jose E.
- Verified HomeBuyer
- August 04, 2021
- San Antonio, TX
KB has good employees and responds to your concerns immediately. And the house is beautiful.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - The process was smooth and I closed on time.
- Melva L.
- Verified HomeBuyer
- August 04, 2021
- Katy, TX
The process was smooth and I closed on time.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Everyone did there part in helping me !
- Adam A.
- Verified HomeBuyer
- August 04, 2021
- Manor, TX
For me it was 1st time home buying i didnt know one thing but the sales team , the loan processor the build the superintendent. Overall they made it smooth KB walked me thru every step. And communicating was key they let me know everything i needed and kb staff were great and made my experience very easy!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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