KB Home Reviews
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What Homeowners Have to Say About KB Home.
KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11748 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
KB Home - The whole process was easy and smooth.
- Nathanael H.
- Verified HomeBuyer
- September 09, 2021
- Georgetown, TX
The whole process was easy and smooth. Happy with our new home.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
Wonderful home buying experience
- Brad D.
- Verified HomeBuyer
- September 09, 2021
- Youngsville, NC
Every step of the way everyone with KB Hone was excellent, answered any questions they were very responsive. Plus the houses are great build quality!!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
First time new construction homeowners
- Terrance L.
- Verified HomeBuyer
- September 09, 2021
- Santa Clarita, CA
KB was very responsive and thorough in their deployment of the home. After living here for a month, it looks and feels great; exactly what we wanted.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great service, and great value for my home.
- William K.
- Verified HomeBuyer
- September 08, 2021
- Riverside, CA
From sales, design studio, construction, loan company, and customer service, everything was top notch!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Good customer services
- Priscilla P.
- Verified HomeBuyer
- September 07, 2021
- Madera, CA
Customer Service can't be beat. I love my new home and how all the KB staff helped keep the process running smoothly.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - The experience was great overall.
- Ronnie A.
- Verified HomeBuyer
- September 07, 2021
- Winter Haven, FL
The experience was great overall.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Worst experience ever
- Tony P.
- Verified HomeBuyer
- September 07, 2021
- Magnolia, TX
This whole home buying process through kb homes was ridiculous! This was by far the WORST homebuying experience ever! I have had 3 homes built, and we'll just say this pales by comparison!
KB Home responded:
Hi Tony, I’m very sorry that you’re disappointed with your experience. We would love to have somebody contact you regarding any concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -Nick
Total Score 1
Quality 3
Trustworthiness 1
Responsiveness 1
Value for price Paid
- Devang D.
- Verified HomeBuyer
- September 07, 2021
- Austin, TX
Overall we had wonderful experience with KB Homes in buying our first house. The process was really smooth and we had amazing time with the team. They responded back in timely manner and all the queries were answered and attended in timely manner.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - I have had a great experience with KB Home.
- Manoj S.
- Verified HomeBuyer
- September 07, 2021
- Leander, TX
I have had a great experience with KB Home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - As a first time homebuyer I’m extremely happy with my KB Home
- Artnecia R.
- Verified HomeBuyer
- September 07, 2021
- Citrus Heights, CA
As a first time homebuyer I’m extremely happy with my KB Home and the staff who helped make this possible!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Robbed me of the joy in buying my first home
- Keith P.
- Verified HomeBuyer
- September 07, 2021
- Fresno, CA
The entire experience was/is horrible. From the start a salesperson giving wrong information about home options & solar programs, sales/customer service people not showing up to home walk through appointments, to multiple building delays. After a 11 month wait l moved in & it took five weeks to gain access to my mailbox. Not to mention, after two appraisals the house still came in almost $30k under the purchase price. Highly recommend using another builder.
KB Home responded:
Hi Keith, I’m sorry that you are disappointed with your experience. We would love to have somebody contact you regarding these and any additional concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -James
Total Score 1
Quality 3
Trustworthiness 1
Responsiveness 1
KB Home - Everyone is very nice and friendly.
- Monica A.
- Verified HomeBuyer
- September 07, 2021
- Aurora, CO
Everyone is very nice and friendly. I will recommend KB homes to future buyers.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Everything was smooth for me
- Anonymous
- Verified HomeBuyer
- September 07, 2021
- Leander, TX
Everything was smooth for me
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - The house looks great, thanks!
- Byron E.
- Verified HomeBuyer
- September 07, 2021
- Jarrell, TX
The house looks great, thanks!
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 5
Communication
- Frances B.
- Verified HomeBuyer
- September 07, 2021
- Aurora, CO
They work well with the buyer.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - KB Home had good customer experience but materials and quality
- Anonymous
- Verified HomeBuyer
- September 07, 2021
- Inglewood, CA
KB Home had good customer experience but materials and quality were not up to par compared to other homebuilders.
Total Score 3
Quality 2
Trustworthiness 5
Responsiveness 3
KB Home - Overall good experience with KB
- Erin H.
- Verified HomeBuyer
- September 07, 2021
- New Braunfels, TX
Overall good experience with KB
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
KB Home - Very happy also a lot of storage.
- Joseph I.
- Verified HomeBuyer
- September 07, 2021
- Lancaster, CA
Very happy also a lot of storage. Right amount of space for our family.neighbors are great . Thank you KB Homes
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - The building process was a breeze.
- Anonymous
- Verified HomeBuyer
- September 07, 2021
- Las Vegas, NV
The building process was a breeze. From the moment you start your application to the moment you get your keys. Everyone is helpful keeping you up with the building process all the way until the closing process is complete.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
great Home
- Muhammad M.
- Verified HomeBuyer
- September 07, 2021
- Pflugerville, TX
I have very positive experience with KB Home and it is very good home they build for me
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Buying experience was a breeze and communication was great throughout
- Ahmed S.
- Verified HomeBuyer
- September 07, 2021
- Hutto, TX
Buying experience was a breeze and communication was great throughout the whole process!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - We had an absolutely incredible experience with KB homes.
- Wesley P.
- Verified HomeBuyer
- September 07, 2021
- Kyle, TX
We had an absolutely incredible experience with KB homes. Great communication and response.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Time estimated match on evey stage of the house
- Adrian H.
- Verified HomeBuyer
- September 07, 2021
- Davenport, FL
Materials are top quality from floor to ceiling
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Overall it worked out great
- John C.
- Verified HomeBuyer
- September 05, 2021
- Lockhart, TX
Overall it worked out great
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
KB Home - design and sales could have been more knowledgeable about product
- Glenn I.
- Verified HomeBuyer
- September 03, 2021
- Rohnert Park, CA
design and sales could have been more knowledgeable about product and options. construction people were responsive and knowledgeable. first time we tried the heater it smoked and set off the smoke alarm like it was never tested customer service didn’t answer my emails. waiting for replacement of bath sinks. not enough instructions for appliances and features
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 4
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Floorplan Name:
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Floorplan Name:
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Builder Reviews Total Score in all areas
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