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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11560 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11560 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

KB Home - Me and my family are really thankful and happy with everything

  • Alfonso L.
  • Verified HomeBuyer
  • July 21, 2021
  • Salinas, CA

Me and my family are really thankful and happy with everything KBHomes did for us and for having our new home thanks a lot

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Fantastic all the way around!

  • Stephen S.
  • Verified HomeBuyer
  • July 21, 2021
  • Las Vegas, NV

Sherry was fantastic as I have worked with her before purchasing my first home. It was a true blessing to walk in the sales office and see Sherry there. KB truly lives up to the reputation of Built on Relationships!! Between the sales team, the loan team, and Ruben our foreman the experience has been fantastic! Of course there are always issues after the final walkthrough and the customer service has been stellar answering all of our questions and are very prompt in their response on what needs to be addressed. I would absolutely recommend my friends and family to purchase a KB home! We ...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Mistake after Mistake

  • Anonymous
  • Verified HomeBuyer
  • July 21, 2021
  • Menifee, CA

Kb is cheap. The workmanship is not good. Most likely because the superintendent Greg doest not do his job right and has the guys working quick to make his deadlines. The materials are cheap too and they charge a lot for it. The solar we purchased is still not activated after almost 3 months. They should make sure everything is up and running before they hand you over the house. Our house was not finished in time but they told to sign paperwork and they would come back and finish. Were still waiting to have our house 100% Honestly a lot has happened throughout this purchase. They made us ...

KB Home responded:
Hello and thank you for your feedback. I apologize for your frustration and would like to help. I acknowledge that you have submitted your review anonymously, however I would like to offer to have a member of KB Home management reach out to discuss the issues you have raised, and also help address any current concerns. Please feel free to email our customer relations team at CustomerRelations@kbhome.com. We’ll make sure you are contacted as quickly as possible. -James

Total Score 2


Quality 1

Trustworthiness 2

Responsiveness 2

Awesome purchase experience

  • Katherine E.
  • Verified HomeBuyer
  • July 21, 2021
  • Moreno Valley, CA

Everyone that was involved in our purchasing process and building our home was amazing!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Joe the contractor

  • Frank Y.
  • Verified HomeBuyer
  • July 21, 2021
  • Jacksonville, FL

Joe was fantastic to work with, top notch

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Everything good about KB home builder

  • Nguyen N.
  • Verified HomeBuyer
  • July 21, 2021
  • Pflugerville, TX

Everything good about KB home builder

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - We had a good experience with KB home.

  • Tapan D.
  • Verified HomeBuyer
  • July 21, 2021
  • Parker, CO

We had a good experience with KB home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - I’m pretty much satisfied with my new house.

  • Kook K.
  • Verified HomeBuyer
  • July 21, 2021
  • Corona, CA

I’m pretty much satisfied with my new house.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - Builder is great, we had little cosmetic issues but they are

  • Christian P.
  • Verified HomeBuyer
  • July 21, 2021
  • Menifee, CA

Builder is great, we had little cosmetic issues but they are fix them all so far

Total Score 5


Quality 3

Trustworthiness 5

Responsiveness 5

KB Home - Overall a great experience.

  • Salvador G.
  • Verified HomeBuyer
  • July 21, 2021
  • Salinas, CA

Overall a great experience.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Superintendent Robert and seller's agent Ms Liz

  • Cheryl T.
  • Verified HomeBuyer
  • July 21, 2021
  • Corona, CA

Kept delaying the closing date with no remorse. Material is not as high quality.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 4

KB Home - Bad experience from the start.

  • Kellen O.
  • Verified HomeBuyer
  • July 21, 2021
  • AURORA, CO

Bad experience from the start. We were vastly misled from the beginning on when the house would be built. The sales team was difficult to get a hold of for any updates. There were things we were told during the sales pitch that turned out to be not true (i.e. the siding and roof was covered by the HOA, when groundbreaking and completion was... this was especially frustrating as we had an expiring lease and the house ended up being 3 months late). I will say once we got their leadership team involved, they did everything they could to resolve our issues. That is the only thing saving them from ...

KB Home responded:
Hi Kellen, Thank you for your feedback. I’m very sorry that you’re disappointed with your experience. We would love to have somebody contact you regarding any concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -James

Total Score 2


Quality 4

Trustworthiness 2

Responsiveness 1

All KB staffs are so helpful helpful and very patiently helping us along the whole process. Great team to work with! Highly recommended!

  • Maricar C.
  • Verified HomeBuyer
  • July 21, 2021
  • Las Vegas, NV

KB builder is very reliable and practical home builder! KB offers ENERGY Star certified homes that helps new homeowner saves with their utility bills.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Loan Officer & Sales Representative keeping me in the loop at every detail of the process.

  • Sylvia A.
  • Verified HomeBuyer
  • July 20, 2021
  • Lancaster, CA

That they too! Can experience home buying as a First Time Buyer with the proper information and encouragement. Thank you KBHS team! I feel so accomplished & rewarded from this experience!!

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 5

KB Home - Awesome building experience!

  • Praveenkumar R.
  • Verified HomeBuyer
  • July 20, 2021
  • Aurora, CO

Awesome building experience!! Great options and good quality workmanship.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - The home buying process with KB Homes was very smooth.

  • Crystal D.
  • Verified HomeBuyer
  • July 20, 2021
  • Houston, TX

The home buying process with KB Homes was very smooth. Everyone has been helpful and the home warranty is great!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - I’m so verry happy with my new house

  • Mariella G.
  • Verified HomeBuyer
  • July 20, 2021
  • Davenport, FL

I’m so verry happy with my new house

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Very reliable and with good team of staff.

  • Ming G.
  • Verified HomeBuyer
  • July 20, 2021
  • Bradenton, FL

Very reliable and with good team of staff.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - Nice home and location

  • Uma J.
  • Verified HomeBuyer
  • July 20, 2021
  • Pflugerville, TX

Nice home and location

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Knowledgeable Staff

  • Katherine B.
  • Verified HomeBuyer
  • July 20, 2021
  • Patterson, CA

KBH exceeded my expectations especially as a first time home buyer. They are filled with experts who are top-notch professionals.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excellent communication from all parties during entire building process.

  • Joseph M.
  • Verified HomeBuyer
  • July 20, 2021
  • Jacksonville, FL

Have built new homes with other developers past 10 years. Kb far exceeds all others in all aspects but mostly in communication. materials & workmanship. Would not hesitate to build again or recommend to new nuyers.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - It was a great experience.

  • Alma G.
  • Verified HomeBuyer
  • July 20, 2021
  • Salinas, CA

It was a great experience.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - The follow up during the construction was great!

  • Ernesto G.
  • Verified HomeBuyer
  • July 20, 2021
  • Groveland, FL

The follow up during the construction was great!

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 4

The timeline took longer than usual. Superintendent Ryan and Kimara was great and helpful but the gentleman who initial was helping me was not always as helpful.

  • Jessica G.
  • Verified HomeBuyer
  • July 20, 2021
  • Las Vegas, NV

Everything seems to be an upgrade. The model homes are somewhat misleading but the prices of the upgrades are not bad. Overall pricing is alright but the timeline and follow up is not always the best. I have been living in our home for 3 months so far so good just some minor things need to followed up by w/ warranty.

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 2

KB Home - Responsive to claims filed via customer portal.

  • Penghang J.
  • Verified HomeBuyer
  • July 20, 2021
  • Irvine, CA

Responsive to claims filed via customer portal.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5