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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11560 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11560 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

The property manager at the Crosscreek subdivision ( Jacaman C ) & the one who got my interest rate. ( Joel J. ). Also, Scott P, & M. Polanco & Mari G

  • Floyd M.
  • Verified HomeBuyer
  • July 20, 2021
  • San Antonio, TX

Yoiu can trust them. Your experience will be great

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Good to service for home

  • Kazi Z.
  • Verified HomeBuyer
  • July 20, 2021
  • Houston, TX

Good to service for home

Total Score 5


Quality 3

Trustworthiness 4

Responsiveness 5

KB Home - Thank you KB Homes for building our forever home.

  • Fidel S.
  • Verified HomeBuyer
  • July 20, 2021
  • Perris, CA

Thank you KB Homes for building our forever home. It’s a check in our bucket list and what a wonderful experience dealing with ALL the GREAT people of KB Homes involved From the start to finish, (sales office to loan processing and construction people). Thank you!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Great Experience Thank you kb

  • Trisha R.
  • Verified HomeBuyer
  • July 20, 2021
  • Jarrell, TX

Great Experience Thank you kb

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Overall it was a great experience with few hiccups along the

  • Tyler T.
  • Verified HomeBuyer
  • July 20, 2021
  • Georgetown, TX

Overall it was a great experience with few hiccups along the way. The KB team was able to acknowledge and address my concerns in a timely matter. If anything was missed, a simple follow up seemed to suffice and any issues were taken care of. One complaint I will have is in regards to the choice of leaving the ugly, black tube for the AC condensation drain. I’ve never seen that before and every house I’ve lived in prior has had some sort if PVC piping going into the ground (sort of a French drain). It looks pretty shoddy while it kills my grass and serves as an ideal chew toy for my dog. ...

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

Any issues by the prospective owner were addressed immediately

  • Caroline M.
  • Verified HomeBuyer
  • July 20, 2021
  • Salinas, CA

To ensure you get "all" exterior gas lines you need. ensure sink is determined at the time your select your cabinets. Make sure all light switches are not hidden behind the "towel" bar otherwise light sensor will not work. Pay attention to the ceiling drywall crowning throughout. and lastly drywall is acceptable around the shower/bathtub

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 4

KB Home - Sales agent was great.

  • Jean F.
  • Verified HomeBuyer
  • July 20, 2021
  • Lancaster, CA

Sales agent was great. The quality of my house is wonderful. Design studio experience were alright. Could have a better agent who give you details. But overall experience is great.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Loan people were absolutely outstanding!

  • Harry W.
  • Verified HomeBuyer
  • July 20, 2021
  • Harbor City, CA

Check out the home very closely when the chance arrives because the builder does not develop building prints for all modelsl

Total Score 5


Quality 3

Trustworthiness 3

Responsiveness 2

Professional Staff

  • Shane P.
  • Verified HomeBuyer
  • July 20, 2021
  • Elk Grove, CA

Bryon’s Professionalism made the home buying experience easier and he took the time to keep us informed of the status of our new home throughout the new build process. We really appreciated Rob’s personable touch to make sure we were happy with the end result. And it continued after we moved in!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The Whole Process and the After

  • Lachicha P.
  • Verified HomeBuyer
  • July 20, 2021
  • Chino, CA

The whole process was seamless when we bought our home, from reserving to closing. Lorraine was a sweetheart and was always ready to answer any questions we may have. Diana from KB Home Loans was so patient with all of our questions too (we had a lot!) and never did she ever make us feel like we were bugging. After we moved in, Scott is our rep and he is extremely responsive and you can tell that he cares about his job. One time I felt bad for not being at home when he came because I didn’t expect the response time to be so quick. Thank you Lorraine, Diana, and Scott! KB Homes/Home Loans ...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Everything is an upgrade! (even the garage door opener)

  • Mary W.
  • Verified HomeBuyer
  • July 20, 2021
  • Lancaster, CA

I initially enjoyed working with the KB people. What I want other homebuyers to know is almost all the basic things that should be included with the home is an upgrade (meaning more money)! Was told that I had an extra 28,000 for additional upgrades.I was mislead & couldn't get the patio that I really wanted so badly!

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 4

Exceptional communication. Promises delivered. Responsive to requests.

  • Nicole G.
  • Verified HomeBuyer
  • July 20, 2021
  • Erie, CO

My experience with KB HOMES was phenomenal. As a newly divorced later-in-life female I approached this journey with great trepidation. In retrospect ... I had nothing to fear. All my expectations were exceeded in terms of craftsmanship and communication. Everyone from A to Z took such exceptional care of me. I cannot say enough positive things. Rather than 5 stars I wish "infinity" stars was an option.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - They use a lot of excuses when in our master planned community

  • Caroline N.
  • Verified HomeBuyer
  • July 20, 2021
  • Corona, CA

They use a lot of excuses when in our master planned community other home builders have no problem building houses quicker.. they used the excused of Covid for everything but so how doesn’t effect any other builder.. just KB.. The house is great and was their loan side, but other than that not good.. horrible first time buyer experience

KB Home responded:
Hi, Joshua, we're sorry for any frustration. If you would like to speak with a manager of KB Home to discuss any concerns, please feel free to e-mail CustomerRelations@kbhome.com for assistance. Best wishes. -Nick

Total Score 2


Quality 5

Trustworthiness 2

Responsiveness 2

Great experience!

  • James L.
  • Verified HomeBuyer
  • July 20, 2021
  • Elgin, TX

From start to finish, everyone associated with KB was very friendly, attentive and helpful. They went out of their way to accommodate me, and definitely surpassed my expectations.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - So good for customer service!

  • Hanqing X.
  • Verified HomeBuyer
  • July 20, 2021
  • Chino, CA

So good for customer service! So quick for the respond.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Love the fact that they do all they can to get you approved and

  • Christopher C.
  • Verified HomeBuyer
  • July 20, 2021
  • Menifee, CA

Love the fact that they do all they can to get you approved and into a home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Everyone was very welcoming.

  • Carolina B.
  • Verified HomeBuyer
  • July 20, 2021
  • North Las Vegas, NV

My family had a great buying experience with KB homes. I had looked at other communities which offered different kinds of incentive, however KB homes had exactly what I was looking for in a home (Plus More). Once I made my mind with the Model that I wanted and singed off on it, I was able to bring other family Members to look at the Model home and every time I would bring them over, the sellers at the site made us feel welcome.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 5

KB Home - My family and I are truly happy to have a home built by KBHomes!

  • Fatimah H.
  • Verified HomeBuyer
  • July 20, 2021
  • Valrico, FL

My family and I are truly happy to have a home built by KBHomes! The process was easy from beginning to end and everyone involved made the process even smoother! I highly recommend building with KBHomes!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Easy experience from start to finish.

  • Lana M.
  • Verified HomeBuyer
  • July 20, 2021
  • Las Vegas, NV

Easy experience from start to finish.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 4

KB Home - Great looking home.

  • Roderick W.
  • Verified HomeBuyer
  • July 20, 2021
  • Spring Valley, CA

Great looking home. Great value. Simple buying and loan process.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Unfortunately, not a pleasant experience.

  • Martha R.
  • Verified HomeBuyer
  • July 20, 2021
  • Menifee, CA

Unfortunately, not a pleasant experience.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 4

Customizable how everything was customized

  • Jeremy W.
  • Verified HomeBuyer
  • July 20, 2021
  • Las Vegas, NV

Very well done in regards to customer service and review of that afterwards

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Builders will inform you as every steps that are taken.

  • Shantell E.
  • Verified HomeBuyer
  • July 20, 2021
  • Jacksonville, FL

Builders will inform you as every steps that are taken.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excellent!

  • Viktor K.
  • Verified HomeBuyer
  • July 20, 2021
  • Jacksonville, FL

Everything is excellent! God bless America!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - All involved were just fabulous.

  • Sylvia C.
  • Verified HomeBuyer
  • July 19, 2021
  • Houston, TX

All involved were just fabulous.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5