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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11560 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11560 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

The 2 Jasons

  • Lois A.
  • Verified HomeBuyer
  • July 14, 2021
  • Las Vegas, NV

The 2 Jasons that were in charge were here to correct any issue as soon as it occurred and were super nice and professional. Could not have asked for anyone better.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The studio

  • Anonymous
  • Verified HomeBuyer
  • July 14, 2021
  • Del Valle, TX

Great value for a start home under current market. Need more consideration for normal design to fit for smaller house these days such as avoid door overlap when both open, two big oak trees in a very small from lawn that too close to drive way...

Total Score 4


Quality 2

Trustworthiness 4

Responsiveness 3

KB Home - Preapproval process was terrible thru KB.

  • Kyle B.
  • Verified HomeBuyer
  • July 14, 2021
  • Menifee, CA

Preapproval process was terrible thru KB. Was approved fully thru my lender and was told that I’m going to loose my house because I wasn’t qualified enough. KB lender could care less had to basically show the money and then there attitude changed. Then when I came to building my house was one of the first houses started and took longer to build than others. Was told it was because of no being able to get supplies and was given every excuse in the book. I was told the house being able to close escrow was being pushed back because of certain supplies not being available even though they were ...

KB Home responded:
Hi, Kyle, thank you for your feedback. If you have not already contacted Customer Care regarding the issues you mention, please let us know if we can assist. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian

Total Score 1


Quality 2

Trustworthiness 3

Responsiveness 3

Sales & follow Customer Service

  • Carmelita D.
  • Verified HomeBuyer
  • July 14, 2021
  • Las Vegas, NV

KB Home can be trusted and the team that I dealt with was very helpful, knowledgeable and very good with returning phone call . Very accommodating from inception to final NHO and the key to the Jew house ceremony

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Terrible experience

  • Tony F.
  • Verified HomeBuyer
  • July 14, 2021
  • Castle Rock, CO

Absolutely the worst home building experience I have ever had. Overpromised and underdelivered, untrustworthy and unresponsive staff, poor workmanship. I closed in May and still haven’t gotten to finished product.

KB Home responded:
Hi Tony, I’m sorry that you’re disappointed with your experience. We would love to have somebody contact you regarding any concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -Tyler

Total Score 1


Quality 2

Trustworthiness 1

Responsiveness 2

KB Home - Great team of people.

  • Roger S.
  • Verified HomeBuyer
  • July 14, 2021
  • Castle Pines, CO

Great team of people. Love our home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great experience

  • Gerardo G.
  • Verified HomeBuyer
  • July 14, 2021
  • Stockton, CA

Overall great experience! Whole journey from start to finish was very educational.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great process...

  • Marck B.
  • Verified HomeBuyer
  • July 14, 2021
  • North Ft Myers, FL

Easy process. Walked me through everything.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

K aring B usiness

  • Connie N.
  • Verified HomeBuyer
  • July 14, 2021
  • Madera, CA

Love, love, love my new KB home. You will not get the after care for your home with some other home builders like you will with KB homes. They are still with you even after your buying process is completed. Whatever concerns if any you have KB and staff are right there for you, putting your mind at ease. A lot of other builders take the money and run and leave you without support, this isn’t the issue with KB Homes. Like I said before in my own words, KB Homes is definitely a K aring B usiness

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - The process of purchasing the house made it easier with the help

  • Anna R.
  • Verified HomeBuyer
  • July 14, 2021
  • Riverside, CA

The process of purchasing the house made it easier with the help of rom Kelly Hasawy to Diana Vargas. I understand due to Covid19 everything was on hold and late but with the reassurance, everything made it possible.

Total Score 5


Quality 4

Trustworthiness 3

Responsiveness 4

Thumbs Up KB Home and Kevin !!!

  • Ram P.
  • Verified HomeBuyer
  • July 14, 2021
  • Georgetown, TX

They are very responsive to our request. Quality of work is very good. Property Manager Kevin is very knowledgeable and always open to help. We are very satisfied with our new home. Thank you KB Home, Thank you Kevin.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Got my house with things missing, the house was dirty, appliances,

  • Anonymous
  • Verified HomeBuyer
  • July 14, 2021
  • Saint Cloud, FL

Got my house with things missing, the house was dirty, appliances, hardware, missing. They miss calculated the amount of closing, had to pull extra money in. It was a hot mess.. still waiting for things to be resolved.

KB Home responded:
Hello, we would love to have somebody contact you regarding these and any other concerns, Please feel free to email us at CustomerRelations@kbhome.com and we will ensure you are contacted. -Nick

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 1

KB Home - Sales Team is amazing.

  • Tracy D.
  • Verified HomeBuyer
  • July 14, 2021
  • San Antonio, TX

Sales Team is amazing...the Mortgage Team is amazing.

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 1

KB Home - It was a great experience

  • Anonymous
  • Verified HomeBuyer
  • July 14, 2021
  • Fontana, CA

It was a great experience

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - KB builds custom homes at affordable rates.

  • George A.
  • Verified HomeBuyer
  • July 14, 2021
  • San Antonio, TX

KB builds custom homes at affordable rates. I don't regret choosing KB homes as my home builder

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Affordable price and they finished it on time they promised.

  • Bryan G.
  • Verified HomeBuyer
  • July 14, 2021
  • Winchester, CA

Affordable price and they finished it on time they promised. Excellent!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - My customer service rep, Ryan was amazing.

  • Sylvia P.
  • Verified HomeBuyer
  • July 14, 2021
  • San Jose, CA

My customer service rep, Ryan was amazing. He was highly responsive to emails and texts when I had questions and if any issues arise. During the orientation, he provided detailed information and caught all the small issues that needed to be fixed. He also went the extra mile by offering any services that I needed help on. For an example, mounting my TV on the wall. He was very reliable and always willing to help, even after the closing date. 10/10 rating for him!

Total Score 5


Quality 3

Trustworthiness 5

Responsiveness 5

Getting my keys in hand!

  • Alicia G.
  • Verified HomeBuyer
  • July 14, 2021
  • Katy, TX

As a first time home buyer and after all the things I went through with others I have to say I am happy with my new home.!

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

KB Home - The experience from start to finish was great.

  • Christopher S.
  • Verified HomeBuyer
  • July 14, 2021
  • Perris, CA

The experience from start to finish was great. All of the KB staff involved go above and beyond to ensure you are getting the house of your dreams.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Quick and easy

  • Israel E.
  • Verified HomeBuyer
  • July 14, 2021
  • Lockhart, TX

My loan officer was great. Always responded to all my questions quickly.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Loved the design studio experience and our construction supervisor

  • Brenda W.
  • Verified HomeBuyer
  • July 14, 2021
  • Apopka, FL

Love how we were able to make the house exactly how we wanted it to be. Also very happy with the follow through after we closed to check on any minor issues. Would definitely recommend KB homes to others.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Sales staff and building superintendent made the process seamless

  • Douglas B.
  • Verified HomeBuyer
  • July 14, 2021
  • Fuquay Varina, NC

Sales staff and building superintendent made the process seamless

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - Our sales consultant was amazingA pleasure to work with!

  • James T.
  • Verified HomeBuyer
  • July 14, 2021
  • Jacksonville, FL

Our sales consultant was amazing A pleasure to work with!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Some of the materials that they used are too cheap.

  • Shadi F.
  • Verified HomeBuyer
  • July 14, 2021
  • Jacksonville, FL

Some of the materials that they used are too cheap.

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 3

KB Home - I'm still waiting fixtures for my home.

  • Brandon F.
  • Verified HomeBuyer
  • July 14, 2021
  • Green Cove Springs, FL

I'm still waiting fixtures for my home. Almost 2 months and still missing items. Repairs and issues still need to be worked on with zero to little communication.

KB Home responded:
Hello Brandon, thank you for your feedback. We would be happy to connect you with a representative to look into any concerns. Please email CustomerRelations@kbhome.com for assistance. Best wishes. --Nick

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 1