KB Home Reviews

I’m still waiting for issues to be resolved and for item already paid for to be delivered.

During construction- take care of the surrounding property for those who have moved in during construction.

I had a great experience until final close day. I was promise a clean house and it was still dirty and still had to do repairs on it.

Excellent customer service!! Ryan is the best!

My project manager Kullen has superb customer service skills. Weekly updates, always answered my questions, never had issues getting ahold of him and makes sure things get done! Huge asset to your team and am blessed he made this process less stressful for me.

I definitely see the value but for the times that we are in I felt that KBs standard feature aren’t enough. They almost force you to upgrade everything to have a updated home, which is unfair in my opinion as this is a new home. And not to mention all of the upgrades you are now making will make it harder for your house to appraise. I wish they went through the standard features before signing your contract. But at the end of it, we do love our home despite the disappointments through the process

Supper satisfied , very up front and profesional

Overall satisfied. Sales agent has been extremely helpful.

Great value and prices. I had to keep an eye on my construction team since they weren't very good with deadlines or forgetting small details. Their design studio experience was the absolute cherry on top; there is no better interior design experience.

Thank you it’s nice house

The KB Home team made this experience enjoyable and as stress free as possible. While visiting the Orlando area in July 2019, from Hawaii, we looked at KB Home and several other builders in the entire metropolitan area. KB Home and Maronda Homes were our top picks. In October, 2020 we returned to Florida and selected KB Home as our builder. After a walk through of the model coupled with a quite informative and professional presentation, we was sold on a home in Sawgrass Bay. The entire staff - sales, design upgrades, our construction superintendent and finance, all made the process one for the books and have raised the bar for those attempting to provide great customer service! Knowledgeable, professional and proactive... dedicated to ensuring our needs and wants were exceeded. We gladly give KB Home a 5 star rating, without hesitation or reservation! ... More

Very friendly and helpful, good Quality!! We like it

The buying process was great!

Great service and great people

KBhome have good team workers from the house agent, superintendent, loan officer, just name it. they will work with your time and budget.

Very happy in my new home

The outstanding communication and constant feed back.

My experience was satisfactory. Thank you!

Was not happy with the craftsmanship put out by contractors. Sub par at best

It is a smooth and straight forward process

Communication was a little lack luster. Cracks in kitchen grout and moved in to a house already infested with ants and crickets.

Pleasant to talk to. Helped us understand our position in a friendly manner.

The financial team that handled my loan was great to work with. I also enjoyed the experience at the studio.

I am an Army Veteran and have been saving up for years to make a down payment on this house so I could move back to my hometown. Me and my girlfriend were very excited for our first home together. It didn’t take long for our excitement to turn into disgust. On the day of closing, many things throughout the house were unfinished or VERY poorly put together. The house was filthy and there was still construction waste/debris in the yard and garage. The sod that they put in was already half dead because it had been sitting on pallets for over a week, and after it was laid (around April 23rd) it remained unwatered for two weeks due to irrigation not functioning. It is now 7/9/21 and the sod still has yet to recover. It is embarrassing because their poor craftsmanship makes me look like I can’t care for a yard. The garage door did not function due to improper install, the front door and garage access door seals fit incorrectly, letting pests in. I have already had to deal with black widows. Before closing (April 27th) there were multiple light fixtures with no lightbulbs. I have been asking for the proper Edison light bulbs since closing and still don’t have them. The upgraded kitchen cabinets have a horrible finish, and I have been waiting since closing to receive new cabinet doors. The upgraded granite countertops had scratches and were covered in dried sealant. The luxury vinyl plank is damaged in multiple places and completely buckled in a 4’x4’ area, and buckled in many other spots. The “flooring company” Classic Floors” has been out 3 times now to attempt to repair the floors. All three times, they did not bring enough material, and damaged more planks AND my property in the process. I am still waiting for a finished floor (7/9/21) Many of the interior doors are damaged, and I am still waiting for replacements. There are lumps under the carpet throughout the carpeted rooms, and they left the tack strip to where you can step on it through the carpet. The driveway edges are already cracking and crumbling for no reason. The lot is improperly graded, causing standing water to pool up at the base of the foundation. I can’t even mow my side yard because it has had standing water for over a month. These are only a few examples. Customer service and construction are very slow to respond to issues. I closed on 4/27 and it is now 7/9 and not even half of the issues have been resolved. The overall lack of craftsmanship, communication, care, and false promises makes me 100% regret buying from KB. You would think that maybe a veteran finally returning home would get better treatment than this. As it stands now, I openly recommend everybody I talk to, as well as you reading this, to STAY AWAY FROM KB HOME!!!!! And if you don’t, be sure to have plenty of time to waste, because you will constantly have contractors coming out to your house to make “repairs”. If KB is reading this, I’m sure you know who I am. Please feel free to reach out to me. ... More

First new home - good experience for me