KB Home Reviews

Overall a great experience, however like any builder you will need to make sure you are keeping track of everything that is supposed to be a part of your home and checking progress regularly. Our superintendent was great and always reachable. I would purchase from KB again.

KB home good company but I didn't deliver my second home. 2 months late.

Good overall experience. We bught a spec home but liked most of the upgrades installed. If issues come up KB fixes them so far.

Good sales reps and construction managers that help you with any questions/concers throughout the process.

Purchase experience was great! Liz answered all my question and explained everything in simple terms. I didn’t pick the design options of the house but I was in love with the upgrades the house came with. Again, Liz has been very helpful even after my purchase. She has been responsive to all my questions in a timely manner and has made my first home buying experience amazing!

The KB Home staff was awesome. Each step of the buying process was explained. We also received updates on the building progress of the home.

Our build was set to be completed basically the date of KB Homes fiscal year, so they rushed to complete to get their numbers. A lot of the quality in the home is honestly rather subpar and shouldn't have been allowed. For instance, our door handle is crooked and missing screws, one of our doors is missing a hinge pin, our windows are installed weird, a couple of our pieces of drywall seem angled. KB Homes did a generally fine job, but there is definitely evidence that they were severely rushing the job.

I am really enjoyed working with my loan advisor and sales representative. They were both quick to answer all of my questions and really made sure this process was smooth for me.

She has been very helpful from beginning to present.

Jerry, superintendent, Derrick, Kat (cust service) 5 stars; quick response to issues.

I’m pleased with whole KB process from sales up to closing. Community very good and house exactly looking for. Just the right size

I care not to respond thank you

Overall my experience was great. There was a few hiccups along the way, but the sale and loan processing team went out of their way to make you feeling at ease.

Friendly, knowledgeable, and the whole process was quick and easy. I would definitely buy a KB Home again.

Work manager assigned to my building was not a great guy so they changed him to make my experience better.

Great customization and good value. Slow to fix cosmetic issues.

Amber, made it easy and smooth when we check and decide that we want the house. Easy to talk to. Tyler, was an amazing person he’s always responded if we have questions and or problems with our house. The quality of our new home is not that great, our expectations are high for a brand new house, the paints are uneven, the doors were broken also the restrooms need a retouch and lastly the 2nd floor making noise when you’re heading to the master room.

Nice buying experience, nice customer service

After 2 outside services calls for the fridge, onsite construction, doing everything they could, replaced it but it’s still just the standard fridge, kind of cheap with an annoying hum. One of the 3rd party service techs explained, they don’t make em like they used to!

Working with KB Homes was very easy and very quick in responses . The documentation was easy to fill in and close within time to our satisfaction

Our sales Rep Kirin was great and the finance team made it as easy as pie buying a car was more difficult but the KB team made it easy and smooth would highly recommend this team!!

My home buying experience was great and seamless. I didn’t have any issues during the process, which was great. Everyone was incredibly helpful during the process and I greatly appreciate everyone’s assistance along the way. Sandra (mortgage originator), John (home sales agent), and Isabel (loan underwriter) are awesome employees and pivotal people during my home buying experience. This is my first time purchasing a home, new construction and I’m glad I purchased with KB Home.. My only complaint at this time has been the lack of understanding and empathy by the Warranty person in my area. I officially moved into my home about 3 weeks ago. Primarily, I work from home so, I need internet. I contacted Comcast to install cable and internet prior to moving in. A Comcast Technician came by and said the conduit is jammed and a cable line needs to be dropped. I thought the work was completed after a ticket was submitted; however, another technician came out and said the same thing. At this point, I’ve had 0 service for 2 weeks and I’m completing work duties using the mobile hotspot feature on my work phone. Of course, that’s extremely frustrating and upsetting. Anyways, I had been calling Comcast several times, inquiring about the status. Subsequently, I reached out to the Warranty guy and asked him about the issue and wondered who is responsible for what’s transpiring here? Because I don’t have service. He said Comcast and the conduit isn’t jammed. He can’t send any of his guys there because other homeowners had the same issue in my neighborhood but whenever he sent his guys, they never identified an issue. He told me the technicians need different tools. So, I asked him I’m supposed to continue going back and forth with Comcast just to get some service and resolve this issue I’m having? He said yes, it’s not their problem and he’s sorry. At that point, I was furious and told him directly that this is ridiculous, no one cares, and thanks! No response from him. Where was the empathy or compassion? Imagine still having no service for 3-4 weeks now and you’re a federal government employee, working on your employer’s work phone mobile hot spot. Who wouldn’t be upset? And to even assume without verifying is absurd. Basing prior experiences to what I’m experiencing is very foolish. Although Comcast is set to install next week, the Warranty guy has left a bad taste in my mouth. Yes, I submitted my initial review with phenomenal ratings but I’m extremely disappointed in the lack of care and compassion from the warranty person. ... More

The selling agent and the construction supervisor were great. That being said, they are no longer at Birchwood Grove. Turnover is not a good thing to have when dealing with a new home.

We are going to our second month and everything was fine (i suppose). There were few minor problems but manageable. Until this week my son discovered water spurting out from the flooring of his bathroom every step he made. We called the engineer. The plumber came, sawn a good portion of the wall to expose the pipes, and discovered a nail panctured a pipe, making water drip down to the flooring. So it has been dripping since the house was completed. So the whole bathroom flooring are taken out, drain the water out and fan the floor under for 3 days. A day prior the back glass window cracked. A styrofoam by the front door pane is also chipping off. And God knows what else we gonna discover as days go by. Thankfully, Engineer Jody responded and personally visited our place right away and sent people to start fixing the problem. ... More

The staff was knowledgeable, responsive and strived to match our need and wants to what is available from KB.