KB Home Reviews

If I was to build another home, it would be with KB.

Since we moved in we had issues that needed attention but it is such a reassuring experience to know that Customer Service was always there quick to respond to our concerns then always does a follow up. Customer Service has gone above and beyond our expectations!

All KB staff was very polite and helpful throughout the buying process. We are very happy and excited with our new KB hime.

The service and communication with the superintendent and the sales team was great. The only reason I had given 4 stars in one of the categories is quality of workmanship. The labor team could be a bit more clean (making holes in the wall that are not patched up, leaving tons of debris in the window sill that it wouldn't close) I told the superintendent and he got right on it, so it was all resolved.

House is working great, we enjoy it

First of all I want to say we have had a very good experience with the whole process from start to finish. Everybody was very kind and helpful with the whole procedure. The quality and value of our new home was very good. The builder team (LEONARDO) was always very responsive and always did what he promised. I love that each one of the homes in my track have their own unique style and paint.

KB homes was very helpful in our home buying process making it possible to go through the process without an agent. There have been very few issues with our house overall though. Minor things have been: door to master bedroom offset, vents are a bit not smooth causing them to be louder than necessary for the air conditioning. And some other minor things that were fixed.

Process went well! Love our new home so far!

No I am not payer home

Very responsive to follow-up and address any concerns

Excellent staff and onsite team at property.

It took 11 months but we only have a few items that need to be completed.

Our experience overall, was very good. The time factor was our only misfortune. A closing date date of March 7th turned out to be April 28.. we felt that the communication in that area should have been better. Personnel was exceptional, and if we had to do it again we most certainly WOULD

Buying our first home with KB is one of our favorite memories. The process was super simple, Kb works not only as a team but as a family! If had to move or buy again, It would definitely be with KB.

I love my new home!

There was some confusion on the reservation of the lot, but it was fixed. Minor adjustments and fixes needed to the property after move-in. Overall great experience.

Ivan and Jake made my first home buying experience a true bliss. The two were so kind and very informative throughout the entire process.

The process went very well, a few delays in closing because of supply and demand issues.

From start to finish, this was a stress free experience. The KB Home staff at Orchard Park exceeded my expectations every step of the way. Marianna's constant communication and responsiveness was very much appreciated. I knew exactly what was going on with my new home and the process every day. Likewise, Ty got involved when closing time approached and worked with Marianna to keep me updated on every detail. The final inspection was better than expected with only a very small punch list of incomplete items. Ty had almost all of those completed within one day. I would also be remiss if I didn't mention how well the KB Home finance team worked to help me secure the loan. Jayson and Suzette were so professional. Overall, the KB Home team at Orchard Park is nothing less than top notch. ... More

Great bang for buck in value. Overall the home exceeded expectation and upgrades were well worth the money paid. Beware of some excessively priced items in the selection process. But most selections are fairly priced. Quality and materials have gotten tons of compliments from contractors brought in to do small renovations. Our home inspector said the things he found are incredibly minimal compared to other new constructions he's seen.

It was my first home buying experience, and KB did an excellent job delivering the house on time during the middle of the pandemic. Everyone did fantastic work, from the sales staff to customer service, making the home buying experience smooth and easy.

Perfect home for 4 peolple!

Robert and Thomas were wonderful to work with. They were very responsive and patient.

Nice neighborhood and near to Home Depot and big department stores

Chad made sure all of our concerns were addressed, he updated us weekly, and took great care of us. We are first time home buyers, so he set the bar pretty high going forward. Thanks Chad!