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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11755 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11755 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

KB Home - Great team of people.

  • Roger S.
  • Verified HomeBuyer
  • July 14, 2021
  • Castle Pines, CO

Great team of people. Love our home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great experience

  • Gerardo G.
  • Verified HomeBuyer
  • July 14, 2021
  • Stockton, CA

Overall great experience! Whole journey from start to finish was very educational.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great process...

  • Marck B.
  • Verified HomeBuyer
  • July 14, 2021
  • North Ft Myers, FL

Easy process. Walked me through everything.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

K aring B usiness

  • Connie N.
  • Verified HomeBuyer
  • July 14, 2021
  • Madera, CA

Love, love, love my new KB home. You will not get the after care for your home with some other home builders like you will with KB homes. They are still with you even after your buying process is completed. Whatever concerns if any you have KB and staff are right there for you, putting your mind at ease. A lot of other builders take the money and run and leave you without support, this isn’t the issue with KB Homes. Like I said before in my own words, KB Homes is definitely a K aring B usiness

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - The process of purchasing the house made it easier with the help

  • Anna R.
  • Verified HomeBuyer
  • July 14, 2021
  • Riverside, CA

The process of purchasing the house made it easier with the help of rom Kelly Hasawy to Diana Vargas. I understand due to Covid19 everything was on hold and late but with the reassurance, everything made it possible.

Total Score 5


Quality 4

Trustworthiness 3

Responsiveness 4

Thumbs Up KB Home and Kevin !!!

  • Ram P.
  • Verified HomeBuyer
  • July 14, 2021
  • Georgetown, TX

They are very responsive to our request. Quality of work is very good. Property Manager Kevin is very knowledgeable and always open to help. We are very satisfied with our new home. Thank you KB Home, Thank you Kevin.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Got my house with things missing, the house was dirty, appliances,

  • Anonymous
  • Verified HomeBuyer
  • July 14, 2021
  • Saint Cloud, FL

Got my house with things missing, the house was dirty, appliances, hardware, missing. They miss calculated the amount of closing, had to pull extra money in. It was a hot mess.. still waiting for things to be resolved.

KB Home responded:
Hello, we would love to have somebody contact you regarding these and any other concerns, Please feel free to email us at CustomerRelations@kbhome.com and we will ensure you are contacted. -Nick

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 1

KB Home - Sales Team is amazing.

  • Tracy D.
  • Verified HomeBuyer
  • July 14, 2021
  • San Antonio, TX

Sales Team is amazing...the Mortgage Team is amazing.

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 1

KB Home - It was a great experience

  • Anonymous
  • Verified HomeBuyer
  • July 14, 2021
  • Fontana, CA

It was a great experience

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - KB builds custom homes at affordable rates.

  • George A.
  • Verified HomeBuyer
  • July 14, 2021
  • San Antonio, TX

KB builds custom homes at affordable rates. I don't regret choosing KB homes as my home builder

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Affordable price and they finished it on time they promised.

  • Bryan G.
  • Verified HomeBuyer
  • July 14, 2021
  • Winchester, CA

Affordable price and they finished it on time they promised. Excellent!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - My customer service rep, Ryan was amazing.

  • Sylvia P.
  • Verified HomeBuyer
  • July 14, 2021
  • San Jose, CA

My customer service rep, Ryan was amazing. He was highly responsive to emails and texts when I had questions and if any issues arise. During the orientation, he provided detailed information and caught all the small issues that needed to be fixed. He also went the extra mile by offering any services that I needed help on. For an example, mounting my TV on the wall. He was very reliable and always willing to help, even after the closing date. 10/10 rating for him!

Total Score 5


Quality 3

Trustworthiness 5

Responsiveness 5

Getting my keys in hand!

  • Alicia G.
  • Verified HomeBuyer
  • July 14, 2021
  • Katy, TX

As a first time home buyer and after all the things I went through with others I have to say I am happy with my new home.!

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

KB Home - The experience from start to finish was great.

  • Christopher S.
  • Verified HomeBuyer
  • July 14, 2021
  • Perris, CA

The experience from start to finish was great. All of the KB staff involved go above and beyond to ensure you are getting the house of your dreams.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Quick and easy

  • Israel E.
  • Verified HomeBuyer
  • July 14, 2021
  • Lockhart, TX

My loan officer was great. Always responded to all my questions quickly.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Loved the design studio experience and our construction supervisor

  • Brenda W.
  • Verified HomeBuyer
  • July 14, 2021
  • Apopka, FL

Love how we were able to make the house exactly how we wanted it to be. Also very happy with the follow through after we closed to check on any minor issues. Would definitely recommend KB homes to others.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Sales staff and building superintendent made the process seamless

  • Douglas B.
  • Verified HomeBuyer
  • July 14, 2021
  • Fuquay Varina, NC

Sales staff and building superintendent made the process seamless

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - Our sales consultant was amazingA pleasure to work with!

  • James T.
  • Verified HomeBuyer
  • July 14, 2021
  • Jacksonville, FL

Our sales consultant was amazing A pleasure to work with!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Some of the materials that they used are too cheap.

  • Shadi F.
  • Verified HomeBuyer
  • July 14, 2021
  • Jacksonville, FL

Some of the materials that they used are too cheap.

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 3

KB Home - I'm still waiting fixtures for my home.

  • Brandon F.
  • Verified HomeBuyer
  • July 14, 2021
  • Green Cove Springs, FL

I'm still waiting fixtures for my home. Almost 2 months and still missing items. Repairs and issues still need to be worked on with zero to little communication.

KB Home responded:
Hello Brandon, thank you for your feedback. We would be happy to connect you with a representative to look into any concerns. Please email CustomerRelations@kbhome.com for assistance. Best wishes. --Nick

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 1

KB Home - Everyone was completely helpful from the first step into the

  • Gregory W.
  • Verified HomeBuyer
  • July 14, 2021
  • Houston, TX

Everyone was completely helpful from the first step into the sales office until closing and even after. First time homebuyer without an realtor and still was a breeze. Thank you KB Home

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - The superintendent was amazing and extremely helpful, every step

  • Anonymous
  • Verified HomeBuyer
  • July 13, 2021
  • Las Vegas, NV

The superintendent was amazing and extremely helpful, every step of the way. I had a few things that needed to be changed, even after moving in to the house, and he continued to help me get through the process and solve the issues. The sales team were very nice and responsive to my questions. The overall process with KB Homes employees was positive. As for the quality of the build, I have been in the house for over a month and have not had a single issue.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

KB Home - Be sure to verify information given before making life-altering

  • John R.
  • Verified HomeBuyer
  • July 13, 2021
  • Leander, TX

Be sure to verify information given before making life-altering decisions & get everything in writing or things that are supposed to be done… won’t get done.

KB Home responded:
Hi, John, we're very sorry for any frustration. We can help put you in touch with a manager regarding this issue. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. -- James

Total Score 2


Quality 4

Trustworthiness 2

Responsiveness 1

Kindness of all the staff members

  • Donna B.
  • Verified HomeBuyer
  • July 13, 2021
  • Hudson, FL

Can't say enough good about the people. All very helpful in anyway you could think of when buying a house. We love our new home!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The way they contact you every week to ask if there is anything they can help you with. I appreciate that a lot

  • Obioma O.
  • Verified HomeBuyer
  • July 13, 2021
  • Houston, TX

If you are looking for spacious sitting room, kitchen and rooms, come to kb homes. They will give you the worth of your money

Total Score 4


Quality 5

Trustworthiness 4

Responsiveness 5