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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11583 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11583 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

KB Home - Great service and smooth transaction.

  • Ivan C.
  • Verified HomeBuyer
  • June 15, 2021
  • Winchester, CA

Great service and smooth transaction.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - KB Homes was there for us the whole way from the beginning to

  • Arisbey V.
  • Verified HomeBuyer
  • June 15, 2021
  • Perris, CA

KB Homes was there for us the whole way from the beginning to closing escrow. Everyone there was Great super professional. Thank you KB Homes

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - KB staff make buying a new home hassle-free and simple.

  • Albert T.
  • Verified HomeBuyer
  • June 15, 2021
  • Las Vegas, NV

KB staff make buying a new home hassle-free and simple.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Overall great experience with the built

  • Syed J.
  • Verified HomeBuyer
  • June 15, 2021
  • Prosper, TX

Overall great experience with the built

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - The whole experience, was very easy, and exciting!

  • Ernesto L.
  • Verified HomeBuyer
  • June 15, 2021
  • Hollister, CA

The whole experience, was very easy, and exciting!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Responsive and Professional Superintendent

  • Anonymous
  • Verified HomeBuyer
  • June 15, 2021
  • Las Vegas, NV

The interaction with the Superintendent, was excellent. The KB agent however was unresponsive and not available when there were questions or concerns during the entire buying process.

KB Home responded:
Hi, This sounds frustrating for you and I’d like to help. I can ask one of our division managers to contact you to discuss your experience. If you would be willing to email your name and contact information to CustomerRelations@kbhome.com, I’ll make sure someone reaches out to you as soon as possible to look into the concerns you have mentioned. -Nick

Total Score 2


Quality 4

Trustworthiness 2

Responsiveness 2

KB Home - Ask questions, visit site often.

  • Eleanor G.
  • Verified HomeBuyer
  • June 15, 2021
  • Moreno Valley, CA

Ask questions, visit site often.

Total Score 4


Quality 5

Trustworthiness 5

Responsiveness 4

Great from start to finish

  • Jonathan D.
  • Verified HomeBuyer
  • June 15, 2021
  • Kissimmee, FL

They keep you in formed at every level and my loan officer was great as well. I will be staying with KB if I ever buy another home. Thank you KB!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - My home buying experience were very fast.

  • Imee I.
  • Verified HomeBuyer
  • June 15, 2021
  • Jacksonville, FL

My home buying experience were very fast. Did not have any waiting to do. So far, I can say that the workmanship and quality is superb.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - The home is nice.

  • Anonymous
  • Verified HomeBuyer
  • June 15, 2021
  • Manteca, CA

The home is nice. my only thing that the construction team usually ignores any notes we send to them.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

KB Home - Not the best experience, definitely makes me doubt reusing kb

  • Terrance D.
  • Verified HomeBuyer
  • June 15, 2021
  • Porter, TX

Not the best experience, definitely makes me doubt reusing kb home services in the fut

KB Home responded:
Hi Terrance, I’m sorry that you’re disappointed with your experience. We would love to have somebody contact you regarding any concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -James

Total Score 3


Quality 2

Trustworthiness 1

Responsiveness 3

KB Home - Well organized builder with highly qualified employees.

  • Eyobe A.
  • Verified HomeBuyer
  • June 15, 2021
  • Sacramento, CA

Well organized builder with highly qualified employees. The financial department people are also awesome.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - We’re First Home Buyer’s, the team that helped us out was awesome!

  • Darren S.
  • Verified HomeBuyer
  • June 15, 2021
  • Las Vegas, NV

We’re First Home Buyer’s, the team that helped us out was awesome! It was a journey but worth every time!!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - I had a great experience with KB Homes, being first time buyer

  • Elena G.
  • Verified HomeBuyer
  • June 15, 2021
  • Fresno, CA

I had a great experience with KB Homes, being first time buyer was stressful for me but they made the process of buying a house smooth and very pleasant.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Exceptional Experience

  • Julia P.
  • Verified HomeBuyer
  • June 15, 2021
  • Manor, TX

Good customer service, good quality

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Sarah was great with keeping us updated

  • Mauricio R.
  • Verified HomeBuyer
  • June 15, 2021
  • Fontana, CA

Sarah was great with keeping us updated

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

A worry-free home purchasing experience

  • Melvin R.
  • Verified HomeBuyer
  • June 15, 2021
  • North Las Vegas, NV

KB Homes patiently walk my wife and I through the entire home purchasing process. Our satisfaction appeared to be their primary objective. We took part in every step of the process.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Amazing experience buying our 1st home

  • Luis R.
  • Verified HomeBuyer
  • June 15, 2021
  • Katy, TX

Amazing experience buying our 1st home

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Best sales and building staff out there.

  • Jung K.
  • Verified HomeBuyer
  • June 15, 2021
  • Aurora, CO

They work to keep us aware week by week. Made sure everything was done and if there was a issue fully disclosed it and made it right. Best experience buying another new home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - They were ok.

  • Anonymous
  • Verified HomeBuyer
  • June 15, 2021
  • Austin, TX

They were ok. The construction manager and the construction personnel are irresponsible and will put you under a lot of stress. Be ready for that

KB Home responded:
Hi, we're sorry for any frustration. If you would like to speak with a manager of KB Home to discuss any concerns, please feel free to e-mail CustomerRelations@kbhome.com for assistance. Best wishes. -Brian

Total Score 2


Quality 2

Trustworthiness 3

Responsiveness 2

The response I have and continue to receive from the team here at Mirabel.

  • Terri L.
  • Verified HomeBuyer
  • June 15, 2021
  • Boerne, TX

The team here has been wonderful. Darin and Genesis have always responded quickly and appropriately. The on-site crews are courteous and respectful. My home is my dream. I appreciate all the help I have received in getting my home move in ready and the help I continue to receive after move in. I feel safe and happy in my new home. Thank you for helping me make this house my home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - I liked the attention to details, quality of materials and excellent

  • Oscar P.
  • Verified HomeBuyer
  • June 15, 2021
  • Saint Cloud, FL

I liked the attention to details, quality of materials and excellent attention from the staff.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

They are standing behind there product

  • Jean D.
  • Verified HomeBuyer
  • June 15, 2021
  • Bastrop, TX

My Property Manager has been GREAT! He has been willing to listen to my concerns and ready to intervien with any issue. The Warrenty Manager has listened to me and has gotten the jobs scheduled to make my transition into my new KB Home easy.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Review

  • McArthur D.
  • Verified HomeBuyer
  • June 15, 2021
  • Winter Haven, FL

The whole process was stressful due to the fact that my wife and I had a loan officer who didn’t tell us a thing, he basically did everything on his own without confirming anything with us. Then when we switched to Daliah as our loan officer everything turned around she informed us of everything there is to know. As far as the build of our home there’s issues that should have been caught during the building process. Such as electric sockets not working, cracks between tile, issues with that irrigation system. There was a set back in getting the house built, there’s no sprinkler system in ...

Total Score 4


Quality 2

Trustworthiness 3

Responsiveness 3

KB Home - Once I had an issue with the sewer so I sent a text message.

  • Eugene K.
  • Verified HomeBuyer
  • June 15, 2021
  • Stockton, CA

Once I had an issue with the sewer so I sent a text message. Arnold came to my home immediately and solve the problem.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5