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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11560 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11560 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

KB Home - Chase was a fabulous sales rep.

  • Marilyn M.
  • Verified HomeBuyer
  • June 09, 2021
  • North Las Vegas, NV

Chase was a fabulous sales rep. He answered texts and phone calls immediately. The loan team was also great, but the loan process is way too complex and redundant. Any issues spotted during the walk through and after move in were addresses immediately.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Very pleasant home buying experience.

  • Roland O.
  • Verified HomeBuyer
  • June 09, 2021
  • Las Vegas, NV

Very pleasant home buying experience. We found a home that fit our needs in a location we desired. KB staff were very professional and helpful with entire process.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The ability to customize options.

  • Anonymous
  • Verified HomeBuyer
  • June 09, 2021
  • San Antonio, TX

Quadruple check your brick when it gets delivered, colors do not match studio. Double check all electrical. We had a plug that wasn’t even wired. Double check with your local paint store for the paint first. Our whole house is painted with paint they do not produce anymore. Therefore to fix a scratch. I have to paint the whole wall. Color can be matched. But paints are vastly different. Takes longer than they say it’ll take. Just add a few months. If they say June. Expect august/September. We were pushed back 3 months from our original date.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 1

KB Home - Everyone was extremely Helpful especially during a pandemic

  • Charles G.
  • Verified HomeBuyer
  • June 09, 2021
  • Magnolia, TX

Everyone was extremely Helpful especially during a pandemic Richard Sellar was are sales Representative He went above and beyond also Mark Elliott cannot give enough Thanks

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - One think no good for dishwasher no body comes to fix

  • Thanh L.
  • Verified HomeBuyer
  • June 09, 2021
  • Houston, TX

One think no good for dishwasher no body comes to fix

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 5

KB Home - Everyone I dealt with during the entire process was friendly,

  • Gino W.
  • Verified HomeBuyer
  • June 09, 2021
  • Las Vegas, NV

Everyone I dealt with during the entire process was friendly, professional, and competent. Thank you!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Everything looks pretty good but some things seemed rushed.

  • Anonymous
  • Verified HomeBuyer
  • June 09, 2021
  • Uhland, TX

Everything looks pretty good but some things seemed rushed. But overall great experience.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - Sales rep is very transparent.

  • Alvin M.
  • Verified HomeBuyer
  • June 09, 2021
  • Santa Clarita, CA

Sales rep is very transparent. Building team is very attentive.

Total Score 3


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - Builder does not response in a timely manner to fix issues.

  • Anonymous
  • Verified HomeBuyer
  • June 08, 2021
  • Patterson, CA

Builder does not response in a timely manner to fix issues. Have been in my new house for a little over a month and had issues with lights falling, sink not working, water heater leaking.

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 1

KB Home - The sales staff at KB Home are exceptional.

  • Dexter T.
  • Verified HomeBuyer
  • June 08, 2021
  • Frisco, TX

The sales staff at KB Home are exceptional. Our sales rep Juli and construction manager Brent were truly fantastic throughout the home buying process, providing regular and timely updates with much appreciated transparency.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - We love our home!

  • Perla R.
  • Verified HomeBuyer
  • June 08, 2021
  • Porter, TX

We love our home! Everything about it is amazing!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The fact that because of the design studio I feel that this house was designed exclusively for me.

  • Felicia C.
  • Verified HomeBuyer
  • June 08, 2021
  • Victorville, CA

Although, I felt that it took forever for the home to get completed, when I moved in, I felt that it was right on time. I am still experiencing the home buying experiencing with the behind the scene work. They are still making things happen for me with various vendors and the overall quality of their customer service. Pretty much my home buying experience didn't end when I got my keys. I really appreciate everyone from Sales to the Loan Officers to the Builders to the Customer Service Representatives right on down to the Superintendent. It all came together perfectly to mold and shape ...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

KB Home - KB staff was very helpful.

  • Alvaro M.
  • Verified HomeBuyer
  • June 08, 2021
  • Fontana, CA

KB staff was very helpful. They were very communicative throughout the process of purchasing our first home. They guided us through the process and they were always available to answer our questions and concerns.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excellent Service

  • Alberto M.
  • Verified HomeBuyer
  • June 08, 2021
  • North Las Vegas, NV

Just moved in to our new home in April 2021. So far everything has been great from the sales person to the customer service for any warranty issues. Highly recommended..

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Brookwood

  • Jamila O.
  • Verified HomeBuyer
  • June 08, 2021
  • Porter, TX

John and Chase were very easy to work with.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Great experience with entire kB homes team.

  • Karampal S.
  • Verified HomeBuyer
  • June 08, 2021
  • Elk Grove, CA

Great experience with entire kB homes team.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Flooring Problem

  • Edmond T.
  • Verified HomeBuyer
  • June 08, 2021
  • North Las Vegas, NV

The floor left at the Largest model (1860)was dismally insufficient for a new home. Reguardless of your As is !! Model hone Purchase Policy...an attempt by myself and your Builder was made to attempt to fix the situation....after a professional cleaning and resealing the floor looked good for about 2days once completely dry it returned to it lack luster shine and powdery look. In closing we spent 8k to put a vinyl floor on the bottom half of this home...totally Disappointed...in what we got for 304k...

KB Home responded:
Hi Edmond, I’m sorry that you’re disappointed with your experience. We would love to have somebody contact you regarding these and any additional concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -James

Total Score 2


Quality 5

Trustworthiness 2

Responsiveness 5

Great communication with the home building process.

  • Chad B.
  • Verified HomeBuyer
  • June 08, 2021
  • Thornton, CO

Our home building experience with KB was a great adventure. The building process was really enjoyable to watch and be apart of. My family and I love our new home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Decent home.

  • Jonathan C.
  • Verified HomeBuyer
  • June 08, 2021
  • Katy, TX

Decent home. Seems like hires crews rather finish work quickly than provide quality work.

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 3

KB Home - Josh/Darren were a great help throughout the whole process .

  • Brett S.
  • Verified HomeBuyer
  • June 08, 2021
  • Boerne, TX

Josh/Darren were a great help throughout the whole process . First time home buyer and super happy with our new home. Thanks guys

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - The service was excellent!

  • Marcos C.
  • Verified HomeBuyer
  • June 08, 2021
  • Santa Paula, CA

The service was excellent! Great experience!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Tiresome process with great results.

  • Anonymous
  • Verified HomeBuyer
  • June 08, 2021
  • San Antonio, TX

Tiresome process with great results.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - You get what you pay for.

  • Anonymous
  • Verified HomeBuyer
  • June 08, 2021
  • Hutto, TX

You get what you pay for.

Total Score 5


Quality 1

Trustworthiness 3

Responsiveness 3

Quality and professionalism

  • Keyla R.
  • Verified HomeBuyer
  • June 08, 2021
  • Winchester, CA

The moment I wanted into the model home they I selected, I knew this was the house I was looking for. Everything about the structure was just beautiful and the friendliness the sales person convinced me that this was the house I wanted to buy. Everyone else that was involved left me a great satisfaction that I knew I was buying the right house with the right company. This is my first KB home and so far I have no regrets. Love my home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Amazing home. We're happy!

  • Mureed Z.
  • Verified HomeBuyer
  • June 08, 2021
  • Harbor City, CA

Amazing experience all the way up until fixing minor issues after closing. If they can manage to get in gear in that area, the entire experience would be superb. Excellent quality and workmanship. The sales agent, Paxton, was stellar!

Total Score 5


Quality 5

Trustworthiness 4

Responsiveness 1