KB Home Reviews

Keep on top of issues and make sure they take care of the issues ASAP.

Everything is very quick except the building of the house. A lot of unexpected issues pop up.

Too many unnecessary delays that prolonged the building process.

Overall my experience with sales and finance were great. However the workmanship and follow up are very poor I still have issues with my home that should have been addressed prior to closing.

If you want updated appliances other than standard black and white cabinets, carpet, tile, flooring, kitchen and bathroom fixtures, doors, internet connection housing, etc. You will have to pay out of pocket. All of the items that come with the build are the same style items used in the selections from 20 or more years ago. It hasn't been changed and it is poor quality, so you will considerably find yourself increasing the price of your home due to selects but not the value of your home. Prepare a budget if you know that you don't want the basics for your home selects. If you are okay with upgrading your selects after your home buying process, then happy home buying and enjoy. Also, the new kb homes come with pest control unit built in the home which is awesome compared to older KB homes in the late 90s. Make sure the carpenter caulk properly and you schedule for pest control sooner than later because the buggs, ants, spiders and all small criters are coming into your home through the crevices of the bricks, stucco, and the fiber cement. It isn't pleasant having to deal with it in your brand new home. It become very stressful to deal with. Also, Cosmetic stressors....be prepared if your doorknobs start falling off one by one, I haven't figured out why they become loose and will not stay tightened. But waiting for someone to come and fix them. Also, ask to make sure that all weeds arekilled and gone before sod is laid otherwise your sod will be taken over by weeds and lsndscape will take some extra tlc to groom it back to a beautiful lawn. Make sure you get gutters and all of your plates as I am missing one. If you are choosing a stucco home and a light color, please know that it will not appear as that color on stucco and KB will not add any additional coats to get it close to the visual view of the color unless you pay out of pocket. My advice is to choose a darker color. Some homes in the neighborhood seem to not turn out that way with a light color but my home did. It wasn't a pleasant experience. Enjoy your KB home! ... More

Better make sure you get all your final adjustments taken care of before you sign the final papers because at least one of the construction managers will ignore you after that!!!

Purchasing a home during this pandemic season was a challenge. However, the delays associated with supplies are not the issues that were most frustrating. Rather, the biggest challenges we faced, were related to communication. During the initial purchase process, we were updated frequently. As time went on, communications became more frustrating, as it began to appear that the "right hand did not know what the left hand was doing". At times, we were even given conflicting information, dependent upon with whom we were in contact. The greatest of these challenges arose as we neared the closing of escrow. Again, understanding that some of these were due to unforeseen pandemic related issues, when it actually came time to close, we were bombarded with, sometimes conflicting communications, pressuring us to close. The urgency to close seemed to be tied to month-end sales goals, negatively impacting the customer/buyer experience. At this time, the customer experience declined sharply. Aside from communication issues, the closing process was so rushed that when we had our walk-through, it was very apparent that there had not even been time for the builder team to perform a preliminary walk-through! As a result, there were a number of issues that might have been "caught" and corrected BEFORE we, the buyer, even entered the home. For example, one bedroom was missing the heating/air vent in the ceiling! And, I can't help but believe, that had there been time for a "pre" walk-through, the site supervisor(s) would have caught this. Equally as disappointing, at the time we took possession, was the amount of finish work that still needed to be completed. Additionally, the floors, windows, countertops, showers, and sinks, had not been cleaned! Lastly, more of an annoyance, than disappointment, is the fact that user manuals, spare parts, etc. were strewn about various drawers throughout the house. Unfortunately, the experience at the time of closing, negated the excitement of finally taking possession of our new home! Having spent a career in sales, and customer experience management, I am very surprised by the lack of it, at KB Homes. I understand that we are living in unprecedented times, but it is during these times that communications and customer care should be at their highest levels! Please note: Throughout the buying/building process, the sales and loan agents, along with the onsite construction supervisor, were very responsive. And, since taking possession of our home in August, the response from the local customer care manager has been great! The closing process, however, took what could have been a 10, on a scale of 1-10, to a 6 at best! ... More

Home shopping is a long process, but once you find a place and are committed to a home, and then watch it be build up from the ground up, it’s an amazing feeling knowing you and yours will have a place call HOME, but issues do arise when you move in into a new home, you start to notice appliances are not what you expected, minor paint issues, I now somethings got over looked but once you create a list and got a hold of those in charge of making corrections, that’s the part I dislike…it’s been 2 months and some of my concerns HAVE NOT been met…

The design studio sessions were of great importance and help.

Deb in sales was great!

Overall the process was a good experience but the communication from our superintendent was not very good. Felt like we were in the dark most of the time. We had to ask questions and initiate all communication.

Good price, bad workmanship & materials

The walk throughs were a bit rushed, and didnt give us the time to fully walk through the home to point out touch ups and or defects. Also noticed alot of the neighborhood has built in sprinkler systems and this was never an option for my fiancé and i .

Overall everything is ok, but my main concern is the backyard right side of wall it’s too low compared to all other walls on my neighbors.

Kb homes warranty is great. The only issue are the 3rd party companies they use to fix problems can take awhile to get done. Marco electric didnt show up twice when scheduled.

Thanks Thanks Thanks Thanks Thanks

If they would finish right the first time and not have to come back to fix things ,our experience would have been great .

The customer service isn't that great.

They installed defective faucet in my both bathroom, it has slow dripping water underneath my sink they did fix more then 6 times still have been the same issue.

Attention to Detail was not very good at all! Response time to issues that were supposed to be addressed before move in were not completed and had to constantly call and get the same run around.

Overall I cannot complain, my home is beautiful and in a beautiful neighborhood. Pros: beautiful home, beautiful neighborhood, nice price and great location Cons: During the process was promised weekly updates from Frank in the beginning. Communication with him was very difficult and far from weekly. After the build there has been several issues that need to be fixed my weeks have been filled with appointments and people come to do the same thing or put a bandaid on an issue. Example, all doors in my home need to be replaced and someone has come to take pictures 3 times and doesn’t seem to have communication of what the next step is. The workers are excellent in customer service but I’m frustrated I can’t fully move in because they haven’t fixed what should have never been broken. The warranty person is nice and responsive for the most part but I feel like slightly aggressive if I can’t answer a call right away. I work night shift so it’s difficult. Overall good experience but definitely have frustrations ... More

design and sales could have been more knowledgeable about product and options. construction people were responsive and knowledgeable. first time we tried the heater it smoked and set off the smoke alarm like it was never tested customer service didn’t answer my emails. waiting for replacement of bath sinks. not enough instructions for appliances and features

We love our new home but the responsiveness to issues is tough, our warranty person never got back to us about a couple of items, i still don't even know how to enter things into the warranty.

Overall quality product and quick customer response.

Keep in touch and ensure things you added on are actually being installed.