KB Home Reviews
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What Homeowners Have to Say About KB Home.
KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11824 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
KB Home - Got my house with things missing, the house was dirty, appliances,
- Anonymous
- Verified HomeBuyer
- July 14, 2021
- Saint Cloud, FL
Got my house with things missing, the house was dirty, appliances, hardware, missing. They miss calculated the amount of closing, had to pull extra money in. It was a hot mess.. still waiting for things to be resolved.
KB Home responded:
Hello, we would love to have somebody contact you regarding these and any other concerns, Please feel free to email us at CustomerRelations@kbhome.com and we will ensure you are contacted. -Nick
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 1
KB Home - Sales Team is amazing.
- Tracy D.
- Verified HomeBuyer
- July 14, 2021
- San Antonio, TX
Sales Team is amazing...the Mortgage Team is amazing.
Total Score 3
Quality 2
Trustworthiness 2
Responsiveness 1
KB Home - It was a great experience
- Anonymous
- Verified HomeBuyer
- July 14, 2021
- Fontana, CA
It was a great experience
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - KB builds custom homes at affordable rates.
- George A.
- Verified HomeBuyer
- July 14, 2021
- San Antonio, TX
KB builds custom homes at affordable rates. I don't regret choosing KB homes as my home builder
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Affordable price and they finished it on time they promised.
- Bryan G.
- Verified HomeBuyer
- July 14, 2021
- Winchester, CA
Affordable price and they finished it on time they promised. Excellent!
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
KB Home - My customer service rep, Ryan was amazing.
- Sylvia P.
- Verified HomeBuyer
- July 14, 2021
- San Jose, CA
My customer service rep, Ryan was amazing. He was highly responsive to emails and texts when I had questions and if any issues arise. During the orientation, he provided detailed information and caught all the small issues that needed to be fixed. He also went the extra mile by offering any services that I needed help on. For an example, mounting my TV on the wall. He was very reliable and always willing to help, even after the closing date. 10/10 rating for him!
Total Score 5
Quality 3
Trustworthiness 5
Responsiveness 5
Getting my keys in hand!
- Alicia G.
- Verified HomeBuyer
- July 14, 2021
- Katy, TX
As a first time home buyer and after all the things I went through with others I have to say I am happy with my new home.!
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
KB Home - The experience from start to finish was great.
- Christopher S.
- Verified HomeBuyer
- July 14, 2021
- Perris, CA
The experience from start to finish was great. All of the KB staff involved go above and beyond to ensure you are getting the house of your dreams.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Quick and easy
- Israel E.
- Verified HomeBuyer
- July 14, 2021
- Lockhart, TX
My loan officer was great. Always responded to all my questions quickly.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Loved the design studio experience and our construction supervisor
- Brenda W.
- Verified HomeBuyer
- July 14, 2021
- Apopka, FL
Love how we were able to make the house exactly how we wanted it to be. Also very happy with the follow through after we closed to check on any minor issues. Would definitely recommend KB homes to others.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Sales staff and building superintendent made the process seamless
- Douglas B.
- Verified HomeBuyer
- July 14, 2021
- Fuquay Varina, NC
Sales staff and building superintendent made the process seamless
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
KB Home - Our sales consultant was amazingA pleasure to work with!
- James T.
- Verified HomeBuyer
- July 14, 2021
- Jacksonville, FL
Our sales consultant was amazing A pleasure to work with!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Some of the materials that they used are too cheap.
- Shadi F.
- Verified HomeBuyer
- July 14, 2021
- Jacksonville, FL
Some of the materials that they used are too cheap.
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 3
KB Home - I'm still waiting fixtures for my home.
- Brandon F.
- Verified HomeBuyer
- July 14, 2021
- Green Cove Springs, FL
I'm still waiting fixtures for my home. Almost 2 months and still missing items. Repairs and issues still need to be worked on with zero to little communication.
KB Home responded:
Hello Brandon, thank you for your feedback. We would be happy to connect you with a representative to look into any concerns. Please email CustomerRelations@kbhome.com for assistance. Best wishes. --Nick
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 1
KB Home - Everyone was completely helpful from the first step into the
- Gregory W.
- Verified HomeBuyer
- July 14, 2021
- Houston, TX
Everyone was completely helpful from the first step into the sales office until closing and even after. First time homebuyer without an realtor and still was a breeze. Thank you KB Home
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - The superintendent was amazing and extremely helpful, every step
- Anonymous
- Verified HomeBuyer
- July 13, 2021
- Las Vegas, NV
The superintendent was amazing and extremely helpful, every step of the way. I had a few things that needed to be changed, even after moving in to the house, and he continued to help me get through the process and solve the issues. The sales team were very nice and responsive to my questions. The overall process with KB Homes employees was positive. As for the quality of the build, I have been in the house for over a month and have not had a single issue.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
KB Home - Be sure to verify information given before making life-altering
- John R.
- Verified HomeBuyer
- July 13, 2021
- Leander, TX
Be sure to verify information given before making life-altering decisions & get everything in writing or things that are supposed to be done… won’t get done.
KB Home responded:
Hi, John, we're very sorry for any frustration. We can help put you in touch with a manager regarding this issue. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. -- James
Total Score 2
Quality 4
Trustworthiness 2
Responsiveness 1
Kindness of all the staff members
- Donna B.
- Verified HomeBuyer
- July 13, 2021
- Hudson, FL
Can't say enough good about the people. All very helpful in anyway you could think of when buying a house. We love our new home!!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The way they contact you every week to ask if there is anything they can help you with. I appreciate that a lot
- Obioma O.
- Verified HomeBuyer
- July 13, 2021
- Houston, TX
If you are looking for spacious sitting room, kitchen and rooms, come to kb homes. They will give you the worth of your money
Total Score 4
Quality 5
Trustworthiness 4
Responsiveness 5
KB Home - The staff is unreal.
- Anonymous
- Verified HomeBuyer
- July 13, 2021
- Hudson, FL
The staff is unreal. Super helpful dedicated and transparent. Always keeping you informed… they are amazing
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Keep me informed
- Richard S.
- Verified HomeBuyer
- July 13, 2021
- Houston, TX
Problem with drainage still working on it. Not happy with HOA company; Slow respounce
Total Score 3
Quality 4
Trustworthiness 4
Responsiveness 3
The price at the time I initiated the possibility of buying was a very good deal.
- Donna K.
- Verified HomeBuyer
- July 13, 2021
- Saint Augustine, FL
My biggest regret with KB is that they changed the plan for my townhome midstream and I wasn't really notified til after I had already put my money down. This is not a good practice if you want your potential buyers to fall in love with your product. I did not get ALL I thought I would be getting in my package. Just so they can save money. This in no way reflection on the people I was directly involved with during the process, this is KB's planners or higher ups.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Quick and Easy - Home looks beautiful!
- Joshua H.
- Verified HomeBuyer
- July 13, 2021
- North Las Vegas, NV
We are so in love with our beautiful new home! Was well worth the wait!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Was very disappointed with the workmanship.
- Yesenia R.
- Verified HomeBuyer
- July 13, 2021
- Saint Cloud, FL
Was very disappointed with the workmanship. Very sloppy. I closed May 26 here we are July 14 and still missing cabinets. Chipped tiles. a second sink was order in my upstairs bathroom last minute they said I need 900 dollars more. They put up the plumbing but no second sink. My cabinets where chipped my sink was scratched just crazy the amount of money u pay to put out that type of work.
Total Score 3
Quality 2
Trustworthiness 2
Responsiveness 2
KB Home - I have had way too many issues with a brand new house.
- Anonymous
- Verified HomeBuyer
- July 13, 2021
- Parrish, FL
I have had way too many issues with a brand new house.
KB Home responded:
Hello, we're very sorry for any frustration. We would love to have somebody contact you regarding any concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -Brian
Total Score 1
Quality 1
Trustworthiness 3
Responsiveness 3
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