KB Home Reviews

Builder, sales agent and staff were all very professional!

good builder but could have used a thicker carpet. I got the free option, carpet feels really thin. It looks good but some areas you can feel the staples or screws, especially on the corners.

Extremely happy with purchase process. Everyone was professional and provided the best customer service. Highly recommended.

It was wander full

It was a nice experience buying home with KB home from initial days talking to sales person to when home was ready.

I just cannot say enough good things about KB homes and the team I had relations with during my home purchase. From the beginning, Debora was amazing. She communicated very well and often. Her weekly reports made the process easy and kept me apprised of everything. Best experience I have had with a builder…I have bought 7 new homes in 27 years . This is the best experience and home. After closing, I was introduced to Kevin - project management. Kevin was the most attentive, knowledgeable and friendliest person ever. He made me feel very comfortable to ask him to explain or fix anything. Because of Kevin, I love my house even more. After Kevin, I was introduced to Robert, Customer Service manager. Robert treated me like family….a member of the KB friendly family. Not only was he able to fix anything I pointed out, he is very organized and would schedule follow visits from contractors immediately after we met. Whatever customer service training you are giving your team, it should be packaged and sold at high-cost to all companies. KB delivers 5 Star Customer to clients in a consistent manner. What a wonderful team I was introduced too! My warm regards to all of them. ... More

Overall Construction and post supports are very good.

KB Home was amazing from beginning to end the whole team (sales, contractors, and lending) have been so helpful to us being first time homebuyers. They care about the minor details of our home and have assisted with all of our questions and concerns.

The experience was long due to covid but we are very pleased with our home.

Customer Service Rob and Contraction Manager Kevin are really nice people and giving me a great support. KB Loan sold my loan to US Bank, and US Bank is terrible in Customer Service. I had a terrible with US Bank this morning 7/13.

Building a home is never perfect. The difference with KB is they will have the vendor return to make corrections to cabinets, paint, plants, etc... We bought everything from KB from fixtures to washer and dryer to air purification system.

Overall. my family and I are extremely happy with our new home...

Great experience we’re very happy!

I was so glad my wife and I found this new build from KB Homes when we were looking to purchase our first home. Everyone we worked with made the experience so simple and gratifying. We’re extremely happy we went with KB Homes and could not be happier in our new home.

I’m still waiting for issues to be resolved and for item already paid for to be delivered.

During construction- take care of the surrounding property for those who have moved in during construction.

I had a great experience until final close day. I was promise a clean house and it was still dirty and still had to do repairs on it.

Excellent customer service!! Ryan is the best!

My project manager Kullen has superb customer service skills. Weekly updates, always answered my questions, never had issues getting ahold of him and makes sure things get done! Huge asset to your team and am blessed he made this process less stressful for me.

I definitely see the value but for the times that we are in I felt that KBs standard feature aren’t enough. They almost force you to upgrade everything to have a updated home, which is unfair in my opinion as this is a new home. And not to mention all of the upgrades you are now making will make it harder for your house to appraise. I wish they went through the standard features before signing your contract. But at the end of it, we do love our home despite the disappointments through the process

Supper satisfied , very up front and profesional

Overall satisfied. Sales agent has been extremely helpful.

Great value and prices. I had to keep an eye on my construction team since they weren't very good with deadlines or forgetting small details. Their design studio experience was the absolute cherry on top; there is no better interior design experience.

Thank you it’s nice house

The KB Home team made this experience enjoyable and as stress free as possible. While visiting the Orlando area in July 2019, from Hawaii, we looked at KB Home and several other builders in the entire metropolitan area. KB Home and Maronda Homes were our top picks. In October, 2020 we returned to Florida and selected KB Home as our builder. After a walk through of the model coupled with a quite informative and professional presentation, we was sold on a home in Sawgrass Bay. The entire staff - sales, design upgrades, our construction superintendent and finance, all made the process one for the books and have raised the bar for those attempting to provide great customer service! Knowledgeable, professional and proactive... dedicated to ensuring our needs and wants were exceeded. We gladly give KB Home a 5 star rating, without hesitation or reservation! ... More