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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11566 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11566 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

KB Home - Love our home and had a great experience with KB Home purchasing

  • Maitram C.
  • Verified HomeBuyer
  • May 19, 2021
  • Jacksonville, FL

Love our home and had a great experience with KB Home purchasing our first home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Sale person very knowledgeable, nice helpful and understanding.

  • Benito S.
  • Verified HomeBuyer
  • May 19, 2021
  • North Las Vegas, NV

Sale person very knowledgeable, nice helpful and understanding.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Great support from customer service team for defects repair.

  • Jang T.
  • Verified HomeBuyer
  • May 19, 2021
  • San Jose, CA

Great support from customer service team for defects repair. Don Carlo did a great job.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Good build quality and delivers on time.

  • Hengyang Z.
  • Verified HomeBuyer
  • May 19, 2021
  • San Jose, CA

Good build quality and delivers on time. Friendly sales/warranty teams.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - The house was rushed at the end, and a lot of things should have

  • Evan M.
  • Verified HomeBuyer
  • May 19, 2021
  • Jacksonville, FL

The house was rushed at the end, and a lot of things should have been done a lot better. Interior walls have very little strength and the flooring trim work is terrible. the lawn was done poorly and has to be redone.

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 4

KB Home - Phil was great with assisting all of our requests when dealing

  • Magen C.
  • Verified HomeBuyer
  • May 19, 2021
  • Del Valle, TX

Phil was great with assisting all of our requests when dealing with the house.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - We had such a wonderful experience with KB Homes.

  • Sarah S.
  • Verified HomeBuyer
  • May 19, 2021
  • Uhland, TX

We had such a wonderful experience with KB Homes. They answered and went over each process if we had question which was extremely important to us since this was our first home purchase. Everyone was so helpful throughout the entire process.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Process went really well specially with construction manager.

  • Jose E.
  • Verified HomeBuyer
  • May 19, 2021
  • San Antonio, TX

Process went really well specially with construction manager.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Which ever builder you choose, insist on a 3rd party inspection.

  • Ben G.
  • Verified HomeBuyer
  • May 18, 2021
  • Aurora, CO

Which ever builder you choose, insist on a 3rd party inspection. Unlike other builders KB welcomed my 3rd party inspector and provided access through out the different phases of the construction. In addition KB made the few minor corrections he requested.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great sales, finance and construction crew. They all went above and beyond to provide great service and updates.

  • Andrew M.
  • Verified HomeBuyer
  • May 18, 2021
  • New Braunfels, TX

We had a great experience, everyone was super friendly, helpful and knowledgeable. They made sure to explain and show us everything along the way and have gone above and beyond with everything.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The response to my questions

  • Francisco C.
  • Verified HomeBuyer
  • May 18, 2021
  • Victorville, CA

Great homes, the only complaint I have are the closet door are flimsy and fall off track just by opening the door. Cabinet doors are flimsy as well one of the cabinet doors in restroom fell off completely.

Total Score 5


Quality 2

Trustworthiness 4

Responsiveness 4

KB Home - KB Homes goes the extra mile to ensure every home buyer is well

  • Anonymous
  • Verified HomeBuyer
  • May 18, 2021
  • San Antonio, TX

KB Homes goes the extra mile to ensure every home buyer is well taken care of.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

You kept your timetable and schedule.

  • Michelle T.
  • Verified HomeBuyer
  • May 18, 2021
  • Castle Rock, CO

You kept your timetable and schedule.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

follow through after closing

  • Jeffrey H.
  • Verified HomeBuyer
  • May 18, 2021
  • Bradenton, FL

We were able to contact help and get a response when needed.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - easy to work with, stay on top of progress and make sure to do

  • Sara H.
  • Verified HomeBuyer
  • May 18, 2021
  • Uhland, TX

easy to work with, stay on top of progress and make sure to do a detailed walk through.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Timely delivery despite all odds.

  • Sunday N.
  • Verified HomeBuyer
  • May 18, 2021
  • Fontana, CA

KB homes are affordable, beautiful and comfortable. They are built with trust, and family is at the center of it. I would recommend them to any individual looking to purchase a new home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great experience from the start

  • Alisa A.
  • Verified HomeBuyer
  • May 18, 2021
  • Rohnert Park, CA

A great experience from start to finish.. and beyond.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

WE were able to be in contact with the sales team at anytime.

  • Robert R.
  • Verified HomeBuyer
  • May 18, 2021
  • Patterson, CA

Great experience! Our house came out beautiful and we loved being able to see the progress every step of the way from start to finish

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

We had an excellent superintendant!

  • James M.
  • Verified HomeBuyer
  • May 18, 2021
  • Las Vegas, NV

The key to being happy with a new home is being in the area when it's being built and being able to correct deficiencies quickly. That requires good coordination between the buyer and the site superintendent. That's exactly what we had. Our superintendent was responsive and immediately saw to it that issues were corrected. You just can't beat that.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - We would purchase from KB Homes again.

  • GNC L.
  • Verified HomeBuyer
  • May 18, 2021
  • Magnolia, TX

We would purchase from KB Homes again.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - I received the must outstanding service on my homebuying experience.

  • Bernardo M.
  • Verified HomeBuyer
  • May 18, 2021
  • Kyle, TX

I received the must outstanding service on my homebuying experience. I will definitely recommend KB Home to anyone looking to buy a house.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The entire KB crew helped

  • Robert W.
  • Verified HomeBuyer
  • May 18, 2021
  • Fontana, CA

We had a team effort from the KB team. Roger kept us apprised of the progress with weekly updates and the KB brokerage team got our mortgage finalized. Thanks to all!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - I like how they kept me involved in the entire building process!!!

  • Daryl H.
  • Verified HomeBuyer
  • May 18, 2021
  • Jarrell, TX

I like how they kept me involved in the entire building process!!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Not Happy with the amount of issues

  • Wayne T.
  • Verified HomeBuyer
  • May 18, 2021
  • Wildomar, CA

We have had 21 warranty issues from structural to Flooding, to stress fractures in drywall, too many to list. The list has been submitted many times and only 7 items have been completed. Can't get any service from Whirlpool for the dishwasher and its still sitting on our carpet and floor haven't been installed. We are very disappointed in the Customer Service area of KB.

KB Home responded:
Hi, Wayne, we're very sorry for any frustration. If you would like to speak with a manager of KB Home to discuss any concerns, please feel free to e-mail CustomerRelations@kbhome.com for assistance. Best wishes. -Brian

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 1

KB Home - Very good company to know

  • DEON H.
  • Verified HomeBuyer
  • May 18, 2021
  • Pflugerville, TX

Very good company to know

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5