KB Home Reviews

The home was built too quickly IMHO due to numerous delays to get started. There was too many houses going up at the same time. I believe this resulted in the issues we noted during our walk through. The items we noted during walk thru honestly should have been noted prior and fixed prior to our walk thru. Here we are 5 months later and still have open issues. I haven't been able to get responses from warranty and superintendent.

When I locked in on my home . I was suppose to get updates got one update then once the home was finshed My closing was set back 5 times that was terrible . I found out some people got blinds that came with the home . We didn’t get any and some people got electric garage door opener I didn’t receive it . when I wanted to change the plans for the home they told me everything was already picked I didn’t have a choice . Some homes got a roof over their back porch slab I didn’t get that either why ? they told me it didn’t come with the home . I love my New home I didn’t have any problems with the build or walk throughs . The Grass was dead when they put it down and it still will not turn green no matter how much water I put . It’s horrible please be mindful when you pick a home and make sure you check on your home when they are building it . I came out every other day and watch the build if not you will have problems in your home . I also came out and continue to shut my windows and doors . If not “rain will get in and cause mold . The workers do not care they will leave doors and windows open when it is raining. Good luck to you ! Have a Blessed Day !! ... More

The people working for KB are great. The Sales team was amazing and always kept us informed. After move in the Customer Service team was great addressing issues in a timely manner.

Great experience during the buying process

Very good for shopping, I really recommend it.

Jeanne, Michael, Anthony and Frankie were great to work with and made the home buying experience very pleasurable.

Be aware after living here for a month or so I find the workmanship was very rushed to be specific the finish work like the calking and wall repairs and trim fitment and the clean up! Also kb could spend a little more to put better product like door handles soft close hinges and don’t paint the door hinges!!!

We had a great experience purchasing and working though the process. Don’t get me wrong, it wasn’t all easy going but KB Homes has great people and systems in place to make sure you have a wonderfully built home.

Had a great experience with our contractor Chris

1.)Upon walkthrough notice drain and crawl space, ask what's that for was told for emergencies. Now upon inspections and crawlspace, moisture and water underwater vapor. So waters coming in under the drainage system at this time causing issues with mold possibly growing. 2.) serious noise issue with air conditioning unit outside of master bedroom. The piping is run through the framing and not properly insulated that it makes a vibration noise and keeps us awake most of the night. It started to cause health issues. Bob's heating has come inspected and says the unit is running properly. The issue is not the unit running it's where the pipe is run through the framing up to the heater causing loud vibration noises all night and day. We have contacted customer service several times in reference this matter. The response is that's the only place I can put the unit and the way needs to adjust our temperature higher so the air conditioner doesn't run. Why do I have to absorb the cost of running more heat than necessary? Thank you for your attention in this matter ... More

There's no need for frustration. The staff at KB are there to help every step of the way. You won't regret it.

From sale to construction Kbhome team is a winner. Location/location/location. Floor plan and customization is what sold me. Lemont is the best and got it done. The Studio tour and upgrades was exciting and Sarah was super. Tammy helped so much with the loan process. Constr Mgr's addressed questions and small issues(paint/HVAC(loud by bedroom window). Traffic in and out could be an issue in future as other home builders build, there is only one 4 way 2 lane intersection in and out and can be a little issue. As a veteran first time home buyer pleased with the results.

The overall finishing work of the house construction is unsatisfactory, and there are many areas where the work has been left incomplete or done in a careless and substandard manner.

It has been a great experience all-around working with KB Home's team. The communication was always on-point, I felt supported along the way especially being a first-time homebuyer. I'm so grateful for KB Home making my homebuying dream a reality!

Our overall experience with all representatives of KB was wonderful. One example of great customer service is there was a concrete platform off of my back patio that was missing. I contacted the service rep, and the platform was installed the next day!!! The quality of the home, and the structure of the home are both very well done. The incentives that came with the home, made the overall price very affordable. I cant say enough, that if your thinking about buying a newly built home, you would be missing out if you do not, at the very least, look into a KB Home.

Our experience has been excellent from beginning to end. George has been fantastic to work with throughout the entire process. He is consistently responsive, trustworthy, and very knowledgeable, and he made sure nothing fell through the cracks. Anytime we had a question or concern, George addressed it quickly and clearly, which made the whole experience feel smooth and well-managed. The quality of workmanship and overall value have met our expectations, and having someone like George guiding the process made a big difference. We would absolutely recommend working with him to other home buyers.

The entire process of viewing and purchasing our KB home was a great experience!

I had a great experience thru the whole process. As a first time home buyer it was great to be given help by Liz the sales representative at preserves. I wouldn’t be a homeowner today without the detailed step by step plan that we were given. Rachel was a great help when choosing the design elements in our home. Surprisingly the design store had a lot of good free choices that compliment each other as well as reasonable upgrade choices. The building crew was very transparent Sam took us thru the hours when it was just foundation and beams. Ned took us thru the finished product and showed us how everything operated and best care practices. And Chad has followed up with us to make sure everything is still well. For my first home I think I made the right choice going with KB . ... More

Our home buying experience has been good overall. A few minor problems have occurred and KB has been responsive in solving them.

We would refer family to KB community.

Good experience of this property

Thank you Julie for giving us a home. Your authenticity, trustworthiness, and work ethic are incredible. Thank you Kevin for setting us up for success in the home.

We cannot say enough good things about the KB Home team, from our sales rep, to our design team, loan team and build manager. They allade the experience as amazing and exciting as one can hope. Highly recommend KB homes

Overall, our experience with the builder was very positive. From the beginning to the final walkthrough, the team was professional, responsive, and transparent. Communication was clear throughout the process, and any questions or concerns we had were addressed promptly. The quality of the workmanship met our expectations, and we appreciated how organized and supportive the team was during each phase of construction. This made the home-buying process much less stressful, and we felt confident and informed every step of the way. I would recommend this builder to anyone looking for a well-managed and reliable new home experience. ... More

I love my new house! I do not like my front yard, it's 3/4 bark instead of grass... very disappointing