KB Home Reviews

no pride in workmanship and cheap materials

Some people keep their word others not so much.

Generally a good experience, there was some hiccups, but overall satisfied

I have some many issues with this house that have not been taken care of yet. I have asked many times to get these issues addressed and some easy ones were taken care of, however, the dangerous one were not taken care of as of today. We just want to be safe and not be a burden. We feel that our concerns don’t matter. In the future, I don’t believe I will recommend KB to my friends.

They have great design options to choose .

The house was absolutely beautiful. The only issue was the front landscaping they kept replacing dead plants with 1/2 dead plants that died a few days later. Also why would the final customer service rep close a work order for plants that i refused to sign because the job was not done to my satisfaction. Also workers and supers and even the customer service rep coming to house without masks during a pandemic.

Please up the quality of build materials and people are not responsible at all. Worst decision of my life to buy a house with KB homes.

Had I known that KB Homes does not stand by the products in their homes I would never have bought a home. I will never give a positive referral to friends and relatives, as a matter of fact I have told everyone that they should never buy a KB home. I will be going online and making a scathing post about how horrid this company is.

Responsiveness to issues is zero. They were supposed to have a 10 day walk through with me after packing into the house. They never did. I have called, gone to the sales office and reported issues in the new house and up till this moment nobody has gotten back to me. One of the issues I have is the toilet. It doesn't flush properly, nothing is occluded the passage. Probably an engineering error, I would guess. It's so frustrating that I just packed into a newly built house with just one toilet in a four bedroom house. This is really a bad experience. I wish I could talk to a superior individual in this organization. Can't recommend to someone ... More

Very bad quality of finish and materials

We have been here 6 weeks and still the house is not complete. Poorest workmanship I have ever seen. Have been promised numerous times for the completion but, to no avail. Front door was to be painted completely blue which was what we had picked out in the design studio. The door is only painted blue on the outside. Paint droppings on all floors. Several closet frames are 1/2 inch different from side to side. Transition molding in kitchen is not secure. Seal on one window is coming off. Sorry we bought into this house. Walk out the back door and you roll down the hill. Not level at all.

Everyone was kind, but the house has many things to fix and several details and they have not communicated or told me when they come…

Closing date was changed several times. No exact dates. After the closing construction crew didn’t do what they had promised to. Hard to get in touch with them. No incentives or anything. No proper house gift from sales rep compared to other builders.

First we were three weeks past our estimated closing date. So we were expecting the home to be “finished” when we closed. There were numerous items not done or working. Heat did not work for over 5 days. Loaner Kitchen fan not working. Missing outlets in living room and outside. And the house had not been cleaned. They promised touch ups in thirty days, it’s been two months no touch up. List is too long to put here. We’ve had several phone calls with customer service and supervisor. They promise to get on top of it, but rarely update us. They also promise to visit and do not show up. Our neighbors have problems with their homes as well. To be honest, we love this area but would probably not would not have bought from KB. Definitely not recommending KB for any community. ... More

Great support from sales team but poor and slow support from construction, engineering and customer service during and post close.

Is a good experience to buy a house from KB but the quality and the response is very bad overall.

Now that we have been here a few months, we are noticing an alarming number of issues. Windows are leaking when it rains, drywall inside is wet, soft and peeling from rain outside (i can literally put my finger through it), windows that wont lock, grout completely cracked open on the kitchen counter which is now allowing water from the leaking window into the cabinets which will ruin them and cause mold, kitchen cabinets not properly installed at the floor, broken patio light, AC did not pass some type of inspection, door handles through out the house all coming loose, water coming in from the bottom of the sliding glass door, not to mention all the cosmetic issues of paint and caulk all over the floors and light switches that we have had to scrape off (and still are), paint stains on the carpets, nails sticking out of cabinets, uneven paint on the walls….the list goes on. Not what you would expect from brand new construction. It is apparent that many corners were cut while building this house. We gave a long list of issues several weeks ago and have yet to be contacted to have them fixed. We are very dissatisfied with the quality if this house and are finding more issues every day. ... More

Schedule a pre-drywall inspection in addition to a regular inspection before closing

Dahlia and Joey were great to work with. However, the underwriter(s) were terrible to work with. They made me feel I had to prove I was giving honest answers to anything and everything. Took them so long to do things that I needed to pay extra to get more time to close

This could've just been the whole housing market in 2021. Four months after signing, our home was still a dirt pile. But weeks later, foundation was poured, the structure went up fast & filled in soon after. The default paint may scrape off easily in places, but everything else has held up well. Maintenance staff has been helpful around the house too.

The home buying process was a highlight but the information and professionalism from KB Home sales rep was frustrating with misinformation after misinformation. To customers: do your homework and make sure all information provided by KB Home sales rep is accurate or written on official documentations.

When it comes to KB, workmanship is up to par. The PM team is very knowledgeable and attentive to your building needs. KB sells team and relationship building needs work. They are not transparent and are not very personable. They are thier to sell you a product, and thats it. Recommend working with a broker outside KB and expect to be on your own.

Everything was fine until we had to redo the Loan the day before closing. Other than that things were fine and as expected

The process with Kb Home has been interesting. On one hand, there are very nice floorplans and lots of options to semi customize your home. However, my experience was a bit challenging because no one shared details with me of the KB Home process. There were disconcerting moments with the sales department, design center, and with the loan processing department, in particular. I have had several challenges getting a response on some issues and currently even with the title company that KB Home uses.

There were issues not accurate represented before or during the final walkthrough. Primarily, there is a significant termite infestation throughout the entire neighborhood. Another issue is the water meter was completely broken and is still not fixed. KBHome never even informed me of this issue, I learned this when the water utility company told me they can't setup an account until it's fixed. With that said, I am still happy with the home. You generally get what you pay for. Important too is that KBHome is significantly better than other production home builders in the area.