KB Home Reviews

Communication was horrible when it came to updates or just anything in general. I had to ask what was going on or if anything had changed. It got to the point where I took the initiative and checked on my own with the permits, construction, etc. I love my home but the experience could have been a lot better. Not to mention my home was delayed for over 30 days because of the first superintendent leaving and nobody gave notice to the homeowners about it.

Overall home buying experience through KB was good. The quality of work not so good.. no way I should have a brand new home I closed in the summer of this year and my Air Conditioning unit isn’t working properly at all… KB prides itself on energy efficiency but I can’t tell when my energy and money is going out thru the roof..

The buying experience was great. However, I placed a couple of work orders in and haven't received a response. It's been a couple of weeks.

The team is very professional and easy to get in touch

The build process was pretty good. However, getting things truly finalized has been challenging. Little issues that we all knew needed to be fixed or corrected have taken a really long time to complete and communication on progress and status of those issues has been slow.

Amazing experience all the way up until fixing minor issues after closing. If they can manage to get in gear in that area, the entire experience would be superb. Excellent quality and workmanship. The sales agent, Paxton, was stellar!

Great homes, the only complaint I have are the closet door are flimsy and fall off track just by opening the door. Cabinet doors are flimsy as well one of the cabinet doors in restroom fell off completely.

After moving in, I honestly won’t buy another house through kb. I find that they are a very cheap company. With materials. We paid a decent amount of many for this house and we had to get the bare minimum. For certain things shouldn’t have been counted as an upgrade and others is just common sense to do. We are stuck in this house so eventually we will do for our self and what should have been done to begin with. I will say that the workers are nice, and I liked the fact that they helped with lying down payment ext. but if I could go back, I’d be looking else where.

my total experience is 4.

Do a more thorough final walk through.

We love kb homes! And our sales rep! We just have problems with the construction manager since he had promised that he would get our sliding door fixed before moving in, but 2 months later it’s not fixed yet. But overall great! My sales rep Was amazing! She helped up with the house buying process since it was our first home!

We moved in, and shortly after, the COVID19 quarantine went into effect. So, this had a bearing on the responsiveness to our requests. The biggest plus are the people we have been in contact with to address our issues. They are quick to answer our emails. This is our second new KB home, and we immediately noticed a better service and product from our first experience 11 years ago. I understand that the models are “cookie cutter,” with many upgraded options, but it would be nice if some structural items could be changed, like a pocket door or garage options that wouldn’t change the engineering structure of the home. Overall, happy with our new home! ... More

The workmanship looked rushed. Lots of imperfections. Hire an inspector.

Love the house! Had few minor problems that were resolved ASAP. The contractor help a lot. Constantly stayed in contact and answered all question asked. Overall Experience was great!

I appreciate the work that was done on my new home. What I did not like was that the builder came to the home and stated that he would have something fixed and that we would get our home cleaned for free, but later I got a email that stated that there was a claimed for fixing an item and for house cleaning, when we did not ask them to do either. The project that we asked to be fixed was not in the claim. But other than that I am happy in my new home.

KB pays attention to complaints and resolves issues in timely manners

Sales ,design studio, loan , warranty teams are great! Quality of construction are poor some parts of the walls are looks like bending unbelievable.

Nicole was the highlight of our home buying experience. She put forth all the effort to ensure our family would be taken care of through the home buying process. Home quality is up to standard with only minor issues that have been getting resolved in a timely manner. I would recommend KB for new home buyers.

Week of purchasing home, air conditioner stopped working due to contractors putting nail holes in the copper tubing. Contract laborers below par - woooden fence in back yard 7" from ground with jagged, uneven edges gaps. Patio foundation has cracks after two months. Siding on windows not completed. Gap on trim of front door inside home where the ceiling meets the door. These are just a few items. Still waiting for more items to be addressed by Builder. Thankful to have a home but wondering if should have gone through another builder.

Our house is very nice and we are satisfied overall, but quality of some of the base options for the home are ridiculously cheap and undesirable as compared to KB Homes' competitors. Options are over priced. The actual build materials leave something to be desired as they tend to feel flimsy and low quality. I am basing my opinion on a comparison to Lennar. The only reason we chose KB over lennar is because the lot sizes in our new community met our needs better than those in Lennars new communities like over at Shadow Rock.

The sales process was very easy and the sales representative was 1 of the reason we went with the community.

The people we have dealt with have been great. The attention to detail of the final product needs more quality control. We have had some minor issues that probably should have been caught in the building process.

not satisfied with followup with paint touch up and lights and they need to quality check the subs job

Positive home buying experience but once you move in it’s a different story

I think KB could use some updates with the kitchen appliances that they choose as well as updating the kitchen counter tops to give everything a more modern look, quality door knobs is a must!