KB Home Reviews

the building team was and is amazing. they are the reason I recommended kb homes in the state of florida.

Overall, the quality of the build is great. Because the house is so basic, you're inclined to upgrade a bit. Decided to upgrade light fixtures in bathrooms and dining room. Big mistake. The bathroom fixtures were not centered to the sink and are closer to the wall. So much for having a design element. In addition, We were stuck getting a Lot that we didn't want, but agreed to it because we were told we could build a certain design on that lot (Farmhouse), which is the design we wanted out of the four choices. Two days later, we were told that we could no longer have the Farmhouse and that we had to have a certain style (Italian) because supposedly the plans were already submitted to the City. I feel like the plans would have had to be submitted much earlier if that were the case and that the Sales Agent must have known it was an Italian lot before telling us we could get a Farmhouse. Unfortunately, not being able to choose the style of home really messed with our experience as it's an option that is used to entice buyers to purchase with KB. The home wasn't 100% ready when we moved in, but the Superintendents (I went through 3 in the span of the 6 month build/purchase process) did follow up to make sure our concerns/questions were answered after moving in. Overall, happy with the home, not with the process. There's definitely lot of room for improvement. ... More

As a first time buyer, KB streamlined the process.

KB built our neighbors home after ours was built. They built the same model as ours with their windows all mirroring ours. The fence is lower then the windows, therefore we can see into each others homes. We have NO privacy!

My experience with the builder and Sarah was awesome. They answered every question I had and was able to assist me when needed. My 3 star rating is due to the loan officer, Sylma. As a loan officer she was not knowledgeable and very incompetent. She would give closure dates and not make her deadlines. Instead of her being honest with the changes in the closure dates she would put blame on others. I was told my closure date was changed due to waiting on meters to be installed. Once the meters were installed my closure date was changed again because she was waiting on GSFA to approve me. When I contact GSFA I was told my application was not received. Immediately after I contacted Sylma and told her what was said and who my point of contact was and only at this time she admitted to me she was not familiar with the program and had to get educated on it. Her apologies were not accepted because I had asked her before I went with KB Loan if she was knowledgeable to the program and was told yes. I forgot to mention I had given my landlord my notice to move, so I was displaced for three weeks and had stressed this to Sylma and her supervisor Steve. Both of them promised to get the paperwork done ASAP, but that didn’t happen. It took GSFA a few hours to approve my application, but it took them over three weeks to process and submit a few pages. Unacceptable! ... More

Pretty good so far. Time will tell.

We love our new home.

Overall experience was great.

Marcell, our salesman was nice in person but at times not very responsive and seemed to lack knowledge of products and building procedures. He was also rude to our agent a couple times. Once we finished that part of the process working with Joey was a far better experience. He was super responsive and went put of his way to help us and explain anything that needed to be explained. He was flexible with scheduling and didn't mknd going the extra mile.

Pretty good experience so far.

You guys can do better. KB is a big corporation. I was expecting great service and quality. I am disappointed with the whole experience. This is not my first new home I purchased.

We expected much more from the quality of the KB Home. With the price and presentation, we thought that we were purchasing an excellent house. However once in, we realize that the quality is much lower than our expectations. Exapmples - a) the insulation is terrible - the wall between the office and master bath seems like there is NO insulation - when the shower door is closed - it reverberates loudly in the office - that should NEVER be the case. Ralph comes from a builder family and knows what quality is. He is also an Interior Designer/Architect and knows the business - thus we have been exceedingly disappointed in our purchase. b)Also the windows appear to have be deficient - they hold moisture and are wet at the base .c) The stair going into the garage does not appear to be the appropriate width - we have nearly fallen down the step several times. c) We also notice that several neighbors had "french drains" installed under their houses. We have been told that we also have free water pooling under our house. Do we need to have a french drain installed? When walking over the floors - things on the counters "rattle" due to the vibration. We have never lived in a house where this happens. Thank you for allowing input ... More

The builders seem to have pressure to mass produce homes which then results in a product that is rushed at the last minute to close. The pre closing walkthrough date will get moved without notification to you so your PTO you requested will feel wasted. Your “10-day” walkthrough after closing will actually be a month and a half later and there will be at least another month that passes before those issues get corrected as well. The house seems to be good expect lots of headaches caused by a lack of communication throughout the process.

The home was built too quickly IMHO due to numerous delays to get started. There was too many houses going up at the same time. I believe this resulted in the issues we noted during our walk through. The items we noted during walk thru honestly should have been noted prior and fixed prior to our walk thru. Here we are 5 months later and still have open issues. I haven't been able to get responses from warranty and superintendent.

1.)Upon walkthrough notice drain and crawl space, ask what's that for was told for emergencies. Now upon inspections and crawlspace, moisture and water underwater vapor. So waters coming in under the drainage system at this time causing issues with mold possibly growing. 2.) serious noise issue with air conditioning unit outside of master bedroom. The piping is run through the framing and not properly insulated that it makes a vibration noise and keeps us awake most of the night. It started to cause health issues. Bob's heating has come inspected and says the unit is running properly. The issue is not the unit running it's where the pipe is run through the framing up to the heater causing loud vibration noises all night and day. We have contacted customer service several times in reference this matter. The response is that's the only place I can put the unit and the way needs to adjust our temperature higher so the air conditioner doesn't run. Why do I have to absorb the cost of running more heat than necessary? Thank you for your attention in this matter ... More

Don’t close until the home is completed to your satisfaction. Great superintendent

The entire process was quite stressful as communication between the KB Home corporate office and the title company (First American Title) was terrible. They couldn’t coordinate the closing date and it kept changing. KB kept wanting to close on my new house without having me do a final walkthrough. Quite a poor experience.

As this is our second star rating survey that I am receiving. The list of issues that haven't been fixed and new issues continue to pop up. My family and I are trying to enjoy our new home, it turns out there's something new popping up that needs to be fixed and other issues have to wait because we were told there will be a 1 year walk through for items to be looked at or fixed. Giving just two examples. Example One would be: drywall, texture and paint. Second example would be: the AC unit out side is dented and broken in which something had fallen on it when the roof was being installed). A lot of our items were brought up before the NHO and on NHO appointment and still haven't been fixed or were told they can't be corrected. Items were passed on to the next person, ignored or moved path from our concerns. ... More

Lack of knowledge by sales personnel regarding valid issues.

The Sales Team throughout the KB Network were amazing. When we landed on Mystic Vista as the community with our preferred home, we received exceptional service from the Sales Team (Heidi was amazing) and the lending team (Ioana & Roxanna were fantastic), but once we signed and took the keys, we had problem after problem. Starting with a laundry list of poor finish work and culminating with multiple vendor issues and communication difficulties with the post-sale team. Not to mention, KB pushed us to download their app, but 45 days after taking the keys, the app still says we haven't closed on escrow or gotten the keys or moved in. The whole post-sale process has felt very much like we've moved from valued customer to just a homesite number. If you are willing to stay on top of their team and diligently tackle the multitude of repairs or problems that will come along with the purchase, then this could be the right neighborhood builder for you. ... More

Responsive promptly to minor problems. Excellent customer service

For the most part it was a pleasant experience. The days leading up to closing were incredibly stressful, though. It seemed as though there was no communicaiton between KB homes, KB home loans, the lawyer's office, and my realtor/myself. No one was on the same page, the loan office was unhelpful and condesending, my house wasn't completed/cleaned before closing. And it was just overall an incredibly stressful experience.

Horrible drywall finishing as you can see where seams are everywhere. Robert is a horrible project manager and missed many steps and requests on my home after discussing with him personally several times.

Not so good, uncomfortable experience , slow to response, I won’t buy from the builder any more

Noticed crack in bedroom window. Informed salesperson, who stated the replacement window was on order. During homeowner orientation, noticed blinds were placed over broken window. The Superintendent of construction was not aware of the issue. So, who ordered the replacement window? Was not made aware of non-delivery of mail. Was informed by different salesperson, 2 weeks after closing of mail delivery issue only when I inquired about time of delivery. This information should have been disclosed at closing. Two months after closing, still have to go into post office to retrieve mail. Such an inconvenience. Overall, good price for value paid. ... More