KB Home Reviews

My sales person was the very best and professional. She was very very responsive to every query.

The design center and regular walks of the ongoing construction is important.

Quality could be a little better but treated well by sales and others involved in the buying transactions and warranty transactions.

They a;ways respond back to your queries, and fix issues

KB Home’s customer service have always promptly responded to any issues or questions.

Love my new home! Was able to make it my own with all the options.

Satisfy

Friendly and professional staff that went above and beyond with situation. (Covid19) Staff keep me updated and managed to have the home ready to move in as promised.

Sales representative was very helpful.

Whole process from start to finish was way easier then we had ever thought

Good help and they worked fast

All of the pre closing issues with the house were fixed by Russ and Rob to our liking.

We had very few issues with our home build. The local sales office, our loan representative and most of all, our building contractor, Gilbert, made all the difference. They were very responsive and went above and beyond the call. We did experience a few issues with the main corporate office and the "personal touch" could've been better. Paperwork was lost, including our earnest money check. The corporate office said they found our earnest check, but we're still waiting for that refund because we had to come up with extra cash at closing to make up for that. But the home is very well built and small issues like a misaligned cabinet door have been addressed. I would also note that the Studio process of selecting options could be a little more streamlined, less convoluted and easier to navigate. Pricing can be confusing and some options like lighting can be more expensive than just purchasing your own lights and installing them yourself. I would have no reservation in recommending a KB Home to those looking to build. Just be diligent and involved with the process and you should be fine. ... More

Good built house. If there are any issues they did a good job of addressing them.

We love or house

It was good experience and understand more and more about the process

I was VERY satisfied with my home and would purchase a KB home in the future based on my experience. The home is energy efficient, well built (my home inspector said so) and I was particularly impressed with the hybrid water heater! The only problems I have are: 1. standing water on the sides of the house due to poor grading or the fact that the houses are too close to drain well. 2. noticed that my lawn grass was not rooted properly either due to the builder not watering daily for the first 30 days or that it was already dried out when placed on the lot. This has caused my grass to shrivel and die in places unless we have continuous rain. 3. The worker who laid the tile left small pieces of concrete all over the floor instead of cleaning up after his work. This was disappointing. ... More

Great staff working with buyers

I appreciate everyone's efforts in getting our house move-in ready before the stay-at-home orders became mandated.

Our new home has excellent workmanship and KB Home is so far very responsive to issues. However, we have had a couple of issues such as too much construction material left in garage, cable and telephone connections to the house and within the house not fully installed and connected, some things as lighting and appliances not fully checked as working. KB Homes has been extremely responsive in acknowledging and addressing these issues.

Have had a great experience with KB homes. They are very customer friendly and willing to make everything right for the purchaser.

Many floorplans to choose from, tons of variety in the design center for personalization. All representatives are friendly and helpful.

When a company’s employees strive to give their beat to customers. As a customer that is the best thing.

Overall our experience was wonderful and easy compared to previous home purchases. My only concern was in regards to the refrigerator that was on back order. We were elated that we were getting a free upgrade and I asked for clarification ,10 days later we were advised that we were getting our original order which is what we paid for. I'm concerned now, after registering all of our appliances it shows the upgrade and not what we actually received.

Responsive team helped me with my dream.