KB Home Reviews

Few minor problems got fix but took time more than we expected. Couple major problems, some were already fixed, one looks like won't be able to get fixed. Construction next door leaves debris, splashes, etc. to our property.

Please make sure you are in contact with the staff and have items prepared. Don't be afraid to ask questions of any sort.

Attention to detail isn’t there. Holes hidden behind light fixtures, drywall not texted and covered with a mirror, ect.

We had to wait an additional 5 months due to PG&E transformer. Then when the transformer showed up, no one was on site to direct PG&E on which home to install the electric meter. So the first 10 home that were completed ended up being one of the last home getting moved in due to meters were installed to homes that recently got built. But “Upper” management didn’t think it was necessary to provide any additional compensation because they didn’t want to show any “favoritism”. But yet, home buyer that only waiting 3-4 months got to moved in first in reverse order. Fully inspect your home during your final walk before move in. Plenty of mistak/short cut that needed to be addressed. 1. Corner of the walls have crack due to “settlement”, (address this before the customer sees it then). 2. “Upgraded” kitchen sink had a manufacturing defect, they tried to cover it up with paint….now they have to rip the entire counter top to replace the sink and I how to wait 10 days without being able to use my kitchen sink for a family of 6… 3. Inspect all area that should receive caulk, they missed plenty of area. 4. Garage door belt was tighten so tight that the motor was thinking that something was hitting the door every other time we tried closing the garage door. I had to adjust myself. 5.restroom came equipped with “humidity exhaust fan” that doesn’t turn on when the restroom has 100% humidity. Smh ... More

Love the new home , thank you KB Homes ......

The house is adequate. It is a cookie cutter house in a development. All the houses look the same and feel the same. I am satisfied that they did the job expected of them. Employees of KB are competent. Since I've never dealt with another new home builder, I don't know if the are better or worse than other.

We were provided with incorrect information prior to purchase. Were told that there was only one home left to build in this area and that is why they were selling this display home at reduced price. Three more homes have been built across the street since we moved in. Home insurance company notified us that they were canceling our insurance due to a roofing issue. The shingle were rolling or curling. KB Homes said this was not under warranty (2 months after purchasing home) but they would repair it out of gratuity. Still have to provide proof to the insurance company. Now we have discovered that blown in insulation was not completed in the attic. Wonder how KB will react to this. Almost wish we had not purchased this home. ... More

Price, options, and the builder Adrian was the best part of the process, we didn't have to chase him for answers, dates, etc. and he even helped reach out on our behalf for the closing date and time since the seller and the loan officer were not responding and assisted changing those times when the original times were not approved or even discussed with us. Hope y'all keep Adrian and give him a raise for sure. The loan officer, seller, and closing were all a pain. Loan officer and seller never reached out and we had to chase them for any answers we needed for months, it got so bad I rather just contact Adrian (the builder) and have him help me with any questions I had about anything than chase the other 2. At the closing they told us it would take an hour but due to our papers being incorrect (names and address on multiple papers) we had to stay for 3+ hours. ... More

Our home was completed ahead of schedule. Sales personnel were helpful during the process. The construction supervisors, were responsive to concerns during and after construction, and communication with them was very good. They have a challenging job, as the skill-of-the-craft is not what it used to be within the trades, so followup issues kept them quite busy.

Quality of workmanship is lacking specifically painting of the doors, accent windows, etc. Still see paint drips and paint of glass of glass doors and windows. Make sure to fully understand what specials are being offered. Some of the sales rep are not familiar with the specials and can provide conflicting information. Have these resolve as soon as possible or you will lose out on the special.

Personally I am happy with the staff and the responsiveness. But overall the Community doesnt have a new house appeal. When you look from outside, there is a big difference between the New houses from other builders (for e.g HeadWaters) and K.B Homes. K.B Homes needs an upgrade with it looks. I bought it here because I had no other option for new Construction. There are limited option in Upgrades and most of them are outdated. Totally dissatisfied with Home Pro. They do not know anything about Customer Service. I would have given 4 Stars even with limited options for Upgrades. But I gave 3 stars because of Home Pro. ... More

Our direct contact with the builder was through Melissa. She was great in responding to our concerns and issues. The fact that there were (and continue to be) so many issues with this home is disappointing. The craftsmanship and materials (painting, woodwork, even cement) used for this home leaves a lot to be desired. Less than a month inside the home and basic installation issues continue. We are on our 3rd refrigerator, the cement in the garage is a joke. The sod for landscaping is full of weeds. The rear screen door has already been replaced (apparently damaged when they resurfaced part of the patio cement for a 3rd time) and we just found another hole in one of the window screens. The bathtubs had rust stains that had to be removed and the HVAC installation was flawed. Again, let me be clear, Melissa has been great in addressing these issues, but she cannot complete the necessary delivery and service herself. When the 2nd refrigerator was removed, they damaged the front door, which now needs to be repainted. I have purchased 3 new homes in my life and NEVER have I had to have so many call-backs to repair faulty installation. I have never seen such shotty painting (paint drops on the screens and outdoor shrubs). I have only referenced some of the issues we have faced. To make matters worse, I have talked to some of the neighbors who have faced similar issues. Melissa is great, but where is the quality control during the actual building and construction and installation processes? ... More

We bought from KBHomes due to the cheaper price compared to other builders but it was a definitely a "you get what you pay for" experience. The house just looked okay from afar but when you get closer and closer you see the poor work done, the inconsistencies, the broken stuff underneath the surface, etc.

just so so normal yes normal

KB home seems to be more about quantity & production vs quality & customer satisfaction. Had multiple issues with house & community since home purchase. Workload applied to management team seems to be a lot to be able for them to address all homeowners concerns, repairs & issues in timely manner.

My overall experience buying thisnhome started out amazing. In fact i didnt even think i was going to be buying a KB Home but the salesperson michael was amazing and when we saw the model home it was everything we wanted and the peefect price. The construction team was very communicative and during the build and kept me updated. My experience went south when my loan officer Victoria got involved. There was zero communication on locking in my interest rate so when it came time to close the interest rate had gone up! The only way we could get it back to the original rate is to do a adjustable rate mortgage and because of her bad communication i now had to roll the dice and hope i can refinance at some point in the next 5 years or take on future intrest rates which could cost us thousands of dollars in paying interest. I originally wanted 30 year fixed loan but the amaount of money it would have cost us to get the rate down was far outside what i budgeted. That was just the first experience. The next was no communication around the closing day! Yes the most important day of a homeowners journey she failed to give me accurate dates costing me even more money in extending my lease for a couple days and staying in a hotel for a couple days. The closing day wasnt just misquoted once not twice but three times. Keep in mind i have all my stuff packed up in a uhaul and am now having to pay extended uhaul rental days. I was basically homeless for a week with my fiance and a new born. When it came time for a manager to take care of the situation the response was slow and took forever. They told me multiple times “there is nothing we can do”. I finally got a hold of the regional manager and he was professional and able to offer me $1000 towards my closing. Though that didnt event slightly cover the cost of adjustments i had to make. I didnt really care about the money it was more that my feedback was heard to prevent anyone else from having this same experience. He also was able to help arrange a closing day on a saturday which i am appreciative even though it was still my loan officers fault for skipping over major details in the process that caused this. The icing on the cake was when we finally closed and got to our new home. The loan officer never told the construction manager about us closing on saturday so he could have the house cleaned and ready for us. So we came in to a home that didnt have its finishing touch. The construction manager brayden was able to get a crew out asap and have it cleaned but the breakdown in communication was unfortunate and again we just had to roll with the punches. As a homeowner i would now never want to buy a home again because of how tramatizing this experience was. As a loan officer you basically have the customers finacial future in the palm of your hands. The least you could do is slow down when it comes to MAJOR details and make sure the customer is caught up. My experience with KB was great from everyone else but i felt the need to write this review to warn others about my experience with my loan officer. ... More

The sales staff that I had was quite aggressive and pushy during the search and closing periods. There was a tile that was broken and was replaced with a different color. They were about to give me the house with a solo different colored tile in the master bathroom. The closing date was then pushed back as they had to redo the full master bathroom. There are still issues with the house that have not been fixed. Quality of work could be better.

My experience with the sales guys was great, but not so with KB management who seems invisible. They only use the small guys on the ground for issues that require leadership to address. Please ensure you ask all questions before construction begins, I assumed sprinkler system was part of the home, only to discover last minute, it's an additional expense, it was not disclosed in the beginning.

I'd rather not say .

1. It is expensive 2. Quality is not that great 3. Homes are low to medium quality may be good for first home buyers 4. Not many options

Signing on with KB Homes came with a promise of “weekly” updates; as well as 5 site visits. We were disappointed with the fact we didn’t get weekly updates. The reason was usually that there was a monthly Monday meeting. If that is the schedule then call on Tuesday, don’t skip a week. The site visits were as expected for the first 3 but then they were compacted together. Lastly, the amount of trash left on site (both on top of and under the bark) is unacceptable. I have found the expected nails & staples; however chunks of twisted metal, sheets of plastic and particularly a 8ft rebar (under the bark) is a bit much and I would expect respect for the property, not a “hurry and move on”. Because that is how it represents itself. After the move in stay in contact with the customer service rep to take care of issues. We have encountered 15+ blue tape items and our rep has been very responsive. ... More

Too many delays with construction and closing. Financer did not use all options available to purchaser.

I have been called emailed very frequently and asked to provide the survey -we have not moved in so don't know yet since could not handle the frequent calls so completing

When we started out with KB it felt like there was a rush to get things done from the start to the finish. The day before the closing was a rush as documents that should have been submitted to us for final review weeks before was still not completed for review and they were constantly running the numbers even though nothing had changed. Mortgage Department one person she knows herself left me and my husband off the deed. Now I have been left with the headache of getting that sorted out. When we did the Design Studio appointment had one person doubled up on our upgrades twice . Once during the video appointment and the other time on the final document. I pointed it out to her and she told me their was no error. She changed it on the system overnight and submitted it the next day without acknowledging her error. I print all documents before so I can review before i signing. She needs more training. KB needs to put up more and clearer signs so that people do not get lost trying to find this community. I am Constantly on the phone directing Uber, delivery company and fast food companies as the GPS is sending them to the neighboring community . Mail Boxes are located 15 minutes away walking. That does not make any sense. Each community has a cul-de-sac why not put them at the end of each community. There is no recycle or garbage pick up in this community as it still under construction. I have a very long list of things to fix. I have biting ants in my kitchen no food left out they were also on the carpet and outside on the patio. Shower pipe in master bathroom the water pressure is so low i can hardly take a shower. Too many things to speak on. Now we have moved into the area. Angie and Richard has always been very nice throughout this process. I have been here a week and no one has come to welcome us to the area. I have met a few of the neighbors really very nice who mentioned they have received gift baskets and gift cards. I am still waiting on mine not feeling very appreciated after spending all that money with KB. KB All your buyer's should be treated the same. We should all feel welcome. I hope this review will help KB improve customers overall buying experience. ... More

This a great house overall but comes with a lot of issues low quality materials and some really bad details from construction contractors !! Once I start looking around everything I find a lot of ugly things I have being fixing myself since I don’t trust them at all !!