KB Home Reviews

My initial experience with KB was quite good. The sales, design studio, mortgage lending and construction manager would be rated 5 stars to work with but after closing, my experience has been much different. Pretty much, once you close on the house and try to get responsiveness from the warranty department to correct sloppy work completed along the way during the construction of your 'new' home, you can expect at least a month of back and forth to try to get anything accomplished. Severely disappointed based on my original high expectations from KB. Their motto of "Built on Relationships" is a complete farce in my experience. ... More

Closing process was such a headache, documentation process is so messy that it delayed us from closing for about 3 months. Loan processor was changed mid process and we had to gather all documentation all over again. Overall not a very simple process for closing. Review in regards to the house: Everything is working well, happy to finally have settled into my new home.

Material information was left out. After I took the keys, a few weeks later I had a qualified plumber and a selected electrician look at the work. The electrician questioned why my circuit breakers tripped off every other day, as soon as I plug my electric car into the 110 the breaker trips. The plumber didn’t understand why the drainage pipe for the air conditioner is above the 3rd FL bathroom on the room, since no other house nearby has this pipe sticking out. Also because the AC unit is on the side year on 1st floor ground. When I asked the asst super if KB hime he told me “every home has this” which is incorrect. Because sure to check the specs ... More

I was disappointed since I bought my first house here in USA 10 years ago with KB Home so I really trusted this time. Unfortunately since my first sales rep left KB Home in the middle of the process the relationship get very weak until now Seems you are not well prepared for international sales. I bought this house for moving me here as primary house but I am am foreign so as family lost the first air tickets when the closing date was moved indefinitely just 4 days before the written promised date, and although it was somehow compensated in the final price it was a big inconvenient to do travel arrangements again. After closing was finally made I couldn’t receive the house because cleaning was not done even when I already have closed and paid. I found good support in the sales general manager for solving that issue the night before travel back to my born country w/o the possibility of a good checking, but again one more inconvenient. Now that I finally began my moving I found bad cleaning details, bad terminations in painting and carpets joints and cabinets don’t cared during the construction but the most important errors were a broken thermostat that made the AC work wrong and Not leaving a single TV jack point anywhere in the house so I couldn’t get internet service as due because that construction error… The issues keep going because regardless to do the notifications to the construction supervisor they take long for solving, if I dont call for follow up I dont receive updates and suddenly contractors come to my door w/o a previous notification and they lost their time because I am not at home or prepared for let them work.. I must say that when I reported the AC problem it was duly managed with urgency but besides that nothing else has been managed as expected. Disappointed ... More

KB homes are budget value homes. The homes are plain looking and built with for most part good quality materials. Their base prices offer minimal upgrades. If you are a first time home buyer or on a strict budget then KB homes will fit your needs. Unfortunately, the obvious poor workmanship stood out immediately when we were watching our home’s building progress from start to finish. The poor workmanship was mostly carelessness of the workers and the way they treated their job site. The building plans themselves were in question as well. Here is some examples: The bathtub in the second bathroom was treated as a trash can during construction. The back yard was treated as a trash can for workers water bottles, cigarette butts and other trash. The painting has massive air bubbles and the touch up that was never ending. Every door in the house has damaged bottoms from when the workers or worker slammed them down in the garage. The drywall was installed before the roof was completed which caused damage to the drywall after it rained and snowed on and in the house. All the damaged drywall was replaced. The garage floor and back patio was permanently damaged from flooring installation glue. The flooring quarter round was installed with the wrong color. The baseboards were installing wrong the first time. We waited a month for our ceiling fans to get installed and fixed. We are still waiting for our flooring to get corrected. Our cabinets were a disaster. Doors were warped, knobs installed crooked and one knob still missing and touch up needed in several areas. These are some examples not everything. I understand all new home builds will need touch up and fixes but a lot of these issues were caused by workers not caring about their workmanship and improper builder supervision. KB has shown their concern over these matters and has made every effort to correct these issues and are still being corrected. They should offer two tone paint and semigloss throughout the house. We felt we got a good price for our home, however it was a lot of effort and still is to get everything corrected. ... More

There was a rush for me to take possession of the home. The builder could have spent a couple more months. There are many that are not working properly - the walls "flake" very easily, Do was off kilter, water doesn't come out to some of taps, the kitchen faucet is already loose, the cable plus are in strange places....I was promised a fan for the KB Home design studio experience .... never happened....I would not buy another KB Home.

Better communication between me and my loan officer. Ended up paying more in the closing because my closing date wasn’t specified to me PROPERLY. I would also like to state that I’ve been in the house for a month (the house isn’t fully up and running, minor fixes) and only one of the minor issues have been fixed. It’s unacceptable. Glad I can have a home but as a first time homeowner the whole experience is traumatizing.

Nice floor plans but concerning craftsmanship. Terrible basic options which practically force you to pay extra to upgrade. KB has a long way to go to be a quality builder for the extreme price point.

Cons: HOA is kind of expensive (no amenities or whatever) and the grass are uneven in the tiny park and sometimes there’s litters. Builder still has not replied or given me the garage opener they promised (it has been 2 months since we close), which shows they’re gonna be like that if some warranty issue happens. Loan officer keeps getting our names wrong during the process and the closing was postponed 2 times and only notify us hours away from it. Pros: Community is quiet. The house is fairly build.

Way too manny small issues with the home

Took 1 year and 4 months to build a basic house. Floor plans and building materials are very good. Factory built walls and floor platforms are excellent. Local subcontractors are TERRIBLE. Not only did the subs trash our tile, vinyl flooring, cabinets, and granite countertops but even after you move in they will trespass on your property, leave garbage on your lawn, and the ones who come from outside the US will harass and intimidate female members of the household who complain. Expect to be parked into your driveway by workers after you move in. We are still cleaning yard soil out of cabinets because they left doors and windows open for weeks with topsoil blowing. Even the ceiling fans were full of dirt. We had to pay to redo our tile grout as we couldn’t clean the muddy grout because a worker tracked mud everywhere on pristine tile. They laid carpet first THEN painted so we are still cleaning paint out of the carpet. No apologies from KB yet for this incredibly disrespectful behavior. You will get a good house but they will abuse you in the process. ... More

I am not happy with material and painting

One thing I learned is that when you purchase upgrades, what you think you are getting , is not what you expected. I am pretty good at questioning, but in this case I didn’t know what to ask, or that I had to ask. I feel like the design center should be fully upfront and offering to explain what exactly you are spending your hard earned money on. They are all friendly enough and pleasant, but in hindsight I wish they would have been more willing to offer info- some things I am disappointed in after paying so much extra.

Good experience buying the house. However, the responses to issues found in my have been too slow.

I would rate this whole process 3 star, during the process of gathering paperwork was difficult due to a lot of miscommunication and some area during the process can improve. But overall I’m satisfied with my home, I do want to say that sale person and responsive to issues team is awesome.

Not all issues on a repair list completed to date. No clear contact person for support. Community hoa only takes money and fees, minimal to none involvement or keeping oversight over what’s going on. Utility companies are “exempt” from notifying that they do work in front of the houses and act without regard or respect to owners. Poorly arranged and organized for owners to follow. Initially was happy about the house now Becoming more and more unhappy that got involved with this organization after paying premier market value for the property getting mediocre to borderline unfriendly support.

Excess on sales talk less on customer service & delivery

there were several pending issues that were promised to be closed with-in 10 days after closing, but those issues are still pending. Especially dry-wall, has been painted many times rather than fixing it clean.

The initial process was smooth. My rep was very helpful providing info on how to get prequalified and get into contract. The build time was very long as I was told permits were delayed 3 months. I was being pushed to close on property before the build was complete which I didn't appreciate. My initial foreman retired midway thru build process but the superintendent that took over the build was great.

KB Homes has great homes with great upgrades for the price. My experience with the sales agent and construction manager were awesome!

Lengthy time in build, several issues. I.E. accessive trash left both inside and outside of residence.

Requires thorough inspection for construction defects.

When my husband and I became interested in buying a home with KB we had heard great reviews about them and we were excited to work with them as well. We did not like the fact that we were assigned to one lender before signing to buy and then she was changed without our consent or prior warning. It seems like KB has the professional lender that presented well to sell but then change to another person that doesn’t care or get to know you/family. Very unprofessional and don’t like playing these games just to make a sell.

Our GC Jeremy was phenomenal and was always helpful. The overall experience was ok. The workmanship of the trades is sub par just doesn’t seem like they care. It took a year to finish the house but not too bad. KB provides a quality product and I’d say probably the best builder in our area. I really like how they use metal posts for the fence because a lot of builders just go with wood. Once again Jeremy the GC was excellent!

Pete is an excellent construction manager