KB Home Reviews

Overall experience was great. From start to finish the building process was the easiest of the journey. Jake, the construction manager was very informative and communicative and kept us up to date. Any issues we brought up to him he got fixed right away. Mortgage and sales is a little different. We ran into some issues that delayed our closing by 15 days with mortgage and our sales rep was not very communicative and felt very pushy when he was communicating. But overall, if I had to do it again with just kb as a builder I would. If I had to go through the process with the kb sales team and mortgage team included, I probably would not go with them. ... More

I loved the way in which Kb Home involved us in the entire construction process of the house, from time to time we had contact with Mr. Pet in charge of the construction of our house and we obtained weekly photos where we could see the evolution of this entire process, My husband and I were in New York but they always made us feel very close. Happy for having chosen Kb Home to build our house.

The staff at KB is first rate. They have been helpful and very responsive to any needs we have had. The floor plan was perfect for our needs.

Overall was a good experience

It was great experience with buying primary home with KB. Sale person Randy is very informative and helpful through out this process. He provided timely updates on every stage. Also, Mitch is hand over home on right time aa promised. He makes sure everything is fine and if anything is required to fix, he fixes within timeframe. I only had bad experience with Kb home loan provider. They didn’t not provide competitive interest rates than other lenders.

The Sales Office was great, design studio experience was great. Everything was great until I moved in and I started noticing some not-too-great things. You need to keep following with them to have your issues fixed after closing. However, I like the fact that there are many avenues to report issues. Overall it’s a 4.5/5 for me.

Overall experience was very great.

The initial or first few interactions with each employee encountered was a fairly pleasant experience. During the build of 8 months and 3 weeks as long as there was nothing to have any concerns about, things were great. Most of the time it took to build the house went smoothly. However, there are a handful of opportunities that need definite improvement to maintain customer satisfaction. SALES (Jourdan): First to begin, the sales rep. After signing the initial documentation and expressing our interest in purchasing a home from KB (earnest money), the sales rep was no longer to be seen. Weekly email status updates were days sometimes weeks behind of what the true status of the house build. We would often know what was happening with the house by going by each week ourselves and walking into the house. The simple drive-by photos seemed like the same photo for weeks at a time sent via email with minimal updates included. DESIGN CENTER (Sarah): Overall the staff at the design center were friendly and helpful, but there were moments during the process that just were not relevant to our design choosing process. One example is the rep’s venting about the hose bib placement on their own build. This did not help provide relevant information to our own home. Had the selection been focused on our own build, I would have opted to add on a third hose bib on the opposite side of the front of the house closer to the front door. Additionally, the laminate wood flooring that we chose for our home was praised as being durable and long-lasting; however, in the short time we have lived in our home we have encountered many instances where the floor needed to be repaired from work done during the final stages of the home build. There are divots in the floor and scuffs that are noticeably visible. Point is, the quality of the floor is not living up to the praise that was given by the design center which is unfortunate because the flooring was an upgrade. BUILD PROCESS: We are very fortunate homeowners when it came to the build process of the home. It may be slightly due to our multiple visits during the week, but I would like to think it really is because of the workers on the site are skilled masterfully in their craft. There were minimal complications during the build of our home. Although, it was a little unnerving to have gone through four different construction managers during the 9-month process. The initial construction manager was late in scheduling our first construction appointment to explain the process of the build. Our first meeting with Garrett was held at the one of the model homes to discuss the foundation and look over the approval from the city of the foundation. We did not go to the site to see and have the foundation/land explained. Foundation was built and laid (land clearing, wood structure for foundation outline, bagging, pipe placement, cement pour) between November 13, 2021 through December 21, 2021. While I do not take it lightly to receive the explanation on how the foundation of the home was designed and built for our specific home, there was lag time from completing the design selections on October 30, 2021 to the first construction meeting January 13, 2022. Upon Garrett’s departure from KB he did notify us that February 11, 2022 would be his last day with the company and provided us the contact information for our new point of contact. The following construction manager(s) that were assigned to the Dove Heights community communicated and responded within a reasonable timeframe when questions were asked about the home build. The second construction meeting was scheduled for the frame walkthrough with David on April 8, 2022. David met us at the homesite and walked through the entire home explaining the frame design, build, and structure. The process was thorough and explained well in terms that a homeowner could understand and appreciate. While David was overseeing the construction of our home, he was communicative and responsive. We had a great experience in working with David for the short time he was assigned to our home. Our next construction manager whom was assigned to our home has been the most professional employee of our experience at KB. Duane has graciously walked us through the final build of our home and sought out to make sure any necessary repairs that were needed from the construction of our home were addressed timely and accordingly. Duane’s service and attention to detail did not go unnoticed. He was never bothered in providing us information on how to take care of our home as a new homeowner. As a new homeowner, it was through his customer service and leadership that really bettered our home buying experience with KB. There were many instances through the process that we had considered going elsewhere due to the lack of service or unprofessionalism that we experienced throughout. There were however some key employees that really improved our experience and helped drive home our decision in staying with KB. We strongly believe in giving honor where honor is due. We would personally like to thank the following individuals for their professionalism, integrity, honesty, attention to detail, and most importantly their service provided to new homeowners. Loan Officer Terri who I believe is no longer with the company. Loan Processor Faran – Faran! Thank you a thousand times more for your patience with us and your mad skills in loan processing. That was not an easy feat and you made the process run smooth like a well-oiled machine! Construction Managers – David, even though our time was short, thank you for your expertise and support! Most importantly, Duane! My husband and I truly appreciate all that you do! You are a huge asset to this company and if it truly was not for you and Faran I think we would have walked away months ago. You understand the importance of a person investing in a home purchase which is no simple task on all accounts. Thank you for your cus ... More

Starting from Sales, the KBHome staff kept us updated about the development. The KBHome finance was a disappointment as they took all the documents, checked my credit score but they were not able to come with a lower rates compared to external vendors. The after sales staff were also great. They were very prompt in their actions. Only thing they could do here is to better accomodate our requests within our timelines. I do agree that most of the staff gets allocated to various works but I felt that for the work that we had in our place and for the experience the contractors who were working in my house for the issues, they could have done within our requested timeline. As a result of it, the work is still left in my house. ... More

Good service and excellent knowledge of overall products

So happy to have moved in! Martin has been so helpful and we are grateful for all the coordinating he’s done to help us fix our house to be in tip top shape. Any errors or malfunctions we find, he is there to help us find a solution! Thank you!

Just see if you like kb homes

KB tries to make sure your very happy with your purchase. Overall the house is solid but some attention to details would make it even better.

Overall I am happy with my home and any issues I’ve had, Cody has been awesome in resolving everything.

I'm Happy with my kb Home

Overall I think its been a good experience so far, I appreciate the quick response time for questions or concerns. Always very professional.

During construction there was a lot of rain Mud tracked in on lumber also, could have subs or punch people did not clean off caked on mud Its a great house. More cleaning during Build

All was good from sales to the loan but the problem I had was getting the answers I needed from the construction team when the house would be ready so I could move out of where I was living but my loan officer Jason was on point to get all my questions answered even though it was not his job

Great job by everyone on the team!

We did everything virtual and love how our home turned out.

It was exciting watching every phase of the house being constructed. When the time came to close and move in there were some issues that needed to be addressed which comes along with new construction. But I was very satisfied with Russell and Brandon addressing our issues in a timely manner. Overall KB gives a beautiful home for your money. I would use them again if I was in the market.

Yes we already share it with my friends

Sales are great, a lot of honest suggestions, very responsive too. Construction supervisors are very responsive. But I guess the covid and logistics made things a lot difficult, many jobs were done in a rush, some problems still waiting to be fixed.

Great communication with sales, builder/Superintendent and staff.

We had a really good experience with KB. They were really nice to work with. And we do love our home. If we could change anything we would have liked to have more "nicer" upgraded options available and have a couple of more upgraded design options such as - interior wall insulation, customized interior wood work like crown molding, shiplap, cabinetry, etc. But overall we had a great experience and everyone we worked with was super helpful and friendly.