KB Home Reviews

The house has been great so far for the 2 months that I’ve lived here. The warranty process on the other hand has been less than ideal. We’ve had some damage before delivery that needed to be replaced and it was submitted during the first month of purchase and the guy was really helpful but nothing has been done so far.

Warranty followup has been good.

We were very excited to work with KB because the sales team is great at making the presentation and making a lot of promises. Unfortunately, many of those promises were not delivered or brushed off. After we moved in, there were too many issues, small and bigger ones that need to be addressed. Yes, the warranty team is responsive but it requires us to be at home each time we wait to someone to show up to fix something. We are in the house for 6 weeks now and I had to take 8 days off from work to be at home. That is incredibly inconvenient for a brand new house.

some things were sloppy on the build, wall was not done very well , bricks not aligned some bricks chipped, light on the porch painted over , stucco splattered on the wall of the yard and some splattered on front of the house and painted over. water pressure not very good.

Kudos to: Ms. Whitaker, Mr. Jackson, Mr. Willis and Sandra (Alamo Title). It was a long build to completion and I felt like I really had to push the last month or so to get a confirmed completion date. Once moved in, there were multi issues with asthetics. Paying more than $300,000 for a home ($700,000 in 30-yrs) I felt like the craftsmanship should have been closer to perfect. We had painters out several times for doors/trim, had our counter tops buffed (scratches/devits), one mirror was scrattched, cracked base boards replaced, etc......

Based on my experience with KB Homes, I would not go with these builders again.

Get everything done before the settlement

Its average experience with my purchase

We are hoppy to move in to our new house, unfortunately there are still alot of thing need to be done. My tip is to hire a private inspector and a realtor when purchasing a home, brand new or not. Make sure you dont need to rush on your closing date so that the builder will finish everything before moving in.

3 months delay caused a closing on a higher interest rate. Finishing wasn't that good. Everything in the house is a standard and you have to pay to upgrade, upgrades only cost me $31k. Little details could make difference and help me save money such as adding a towel hanger next to the shower. But one employee can change your experience and I have to thank the superintendent Bobby who delivered my house, he is super nice and professional.

Overall, KB Homes did a good job of helping us to move into our new home. I do wish the material/workmanship was better, but most issues have been fixed. Consequently, we are glad to be in our new home.

The overall experience was bumpy… we started the process oct 2021 and didn’t close until Dec 2022. Which, in that period of time had no contact with anyone to update on the status of the home process. And, the closing date was moved multiple time. It took me driving by the house everyday from the time the slab was started until it was basically close to completion. Then I started getting updates that weren’t updates, they were pictures from old work. I dove by and walked through the house everyday getting my own updates and seeing progress. The process of getting the loan finalized and necessary paper work done was a breeze, Kim was fantastic. Up to the days getting closer to closing, I feel like a lot of work on the house was getting rushed and quality was going down keeping us from closing in time. Our construction manager was awesome! He did a great job trying to keep everything under control. Closing went smooth, we were told that they would do a one month follow up and come through and touch up paint and fix stuff that needed addressed, that never happened. Fast forward to Jan 23, we developed a water leak in the kitchen above the sink on the ceiling. Called warranty and they were on it. ... More

Given the location of the property (Tivoli Reserve), the house is over priced

I feel the final product of the home was rushed. I felt there was definitely a push to close on the house and make the sale in order to meet 2022 goals for the company. Our superintendent did a first time walkthrough and the kitchen island was not yet completed the medicine cabinet was not installed in the guest bathroom. We’ve lived in the home for 2 months and have noticed drywall cracking on the ceiling, gray paint marks on the white walls. I just feel like the subcontractors and laborers were rushed to finish the job.

I am just ok with overall experience ,materials wasn’t as expected but in studio I forget her name but she helped us to choose really good things for home and also our Leander was also very helpful In the interior many more small things left incomplete.they have lot of cleaning issue,

I provided the issues what I have seen before the closing and only couple of issuse were fixed until now. Provided all issues to the warranty guy as well and no repsonse until now. Construction is pretty below standards. It’s been littke over a month for me the new house and I see new issues which I am listing out currently.

My begining experience was very good but contractor and building experience is frustate. Material for make this house low quality I didn' any kb homes people to toldk about low quality materials and contractor alwys make me frustate . I closed my november 25 2022 but contractor installed blinder and screen fully . Contracotr installed blinder last 1/20/233 and screen last 10 days but not fully and lot of small issue have to fix but contractor don't do another issue contractor use electric wire out of wall on my garage door . it can't be even he didn't use any cover for electric wire. My house back glass door lock is not good . ... More

KB has very attractive advertised features. The workmanship is the process to remedy issues is slow. Most dissapointing is a contractually mistake they've made without fixing the issue. However they also refuse to say they won't fix it so that I can move to arbitration. Delayed responses and promises to return calls are typical even with time sensitive departments like KB's mortgage team.

House is unfinished. Had to claim warranty to fix around the house.

Was a long process. Home is good, but some of the workmanship can be better.

Things seemed a little rough at first. Now, things are being done to get the house in great shape. Everybody is very nice, trying their best to be accommodating.

Elaine who sold the home to me was and has been great! Logan as also and has been awesome too. Everything else has been okay. The communication during construction was mediocre at best. It took longer than anticipated in building and the quality control was not there either. During my first walkthrough prior to closing their were quite a few items that were missed. Also with me being out of town 95% of the time just added more to the confusion of when completion was anticipated. A few items to note are that I am waiting on my garage door panels to be replaced. I have had to reschedule in order to accommodate my schedule. But none the less, my garage door was dented and should have been caught in KB Homes walkthrough prior to my arrival. ... More

This is my experience with the KB home buying process and current warranty cycle. I'm sure others have had different experiences. As mentioned in my survey to KB homes, KB falls in line with most other home builders when it comes to displaying their product, the extras and what your home could look like once completed. They are knowledgably, accountable, and ready to go to the ends of the earth to get one the home of their dreams. This was my experience. However, that experience changed as soon as I closed on the home, the adjective - "accountable" flew out the door. Teams changed and no longer was communication or accountability even a concern. All homes have minor challenges and mine is no different. Understanding that the KB team has to deal with supply chain issues, resourcing challenges and changing priorities I have always tried to be fair with timelines asking for things to be remedied in weeks not days. Trust me I understand I’m not the only homeowner going through these first month pains. With everyone negotiation (or pleading) with the KB team to get things fixed they have promised and never delivered. I feel very dumb even asking for (and agreeing on timelines) because its now a custom that they won’t get completed per our agreed date. It’s been frustrating to say the least. I have been lucky that my issues are not big ones, but the list keeps growing. Overall, I gave the process a 3 – the first 4’s of the home buying process balanced with the 1’s of the after closing/warranty process. ... More

Warranty claim so slow and miscommunication

Our build took 10-11 months and we received several updates that were inaccurate during the process. There were several occasions where work was advised to have been completed but was not. The quality of the build was nothing spectacular and there are plenty of flaws due to KB’s choice of contractors. We have been in the home for two months and we are still waiting for issues to be corrected; such as the lawn being replaced due to dead, weed infested grass being installed. Also, we were in the home for a month and we found out that our blinds were never ordered until we had already been in the home for 3 weeks but we paid for the blinds during our design process. Thankfully the supplier of the blinds was willing to prioritize our order due to the lack of dependability with KB. If we build with KB, be sure to complain often if you want to see speedy results. ... More