KB Home Reviews

The Kb team responded quickly to our concerns. A water leak was discovered before closing that was addressed quickly. Another water leak was discovered upon inspection. Inspection showed the water pressure regulator, for our new home, is not working and the actual water pressure is double the normal one. We reported that to Kb. 2 Toilet tanks were cracked and leaking. One was replaced quickly. Plumbing contractor tried to address the other one in different ways resulting in more leaks and delays. Almost 2 weeks later, we found that the water pressure regulator was not fixed and the pressure was around 120. The Kb team was responsive but their plumbing contractor was really bad and negligent. ... More

overall experience was ok and workmanship was somewhat sloppy and looked rushed. Lots of small details were misses and in turn becomes a headache to have it fixed.

numerous miner issues (i.e. paint and flooring) among others seem to keep cropping up

They were great during the first month but after we were having issues already. It seemed like they rushed with the building of the house.

Recently purchased home. The low voltage thermostat controls for the HVAC were mis-wired. As a result the upstairs zone controller worked the baffle for the downstairs and the downstairs zone controller worked the upstairs. Easy enough mistake for an installer to make, but 100% should have been caught immediately when the installer tested to make sure both units were working correctly, which clearly was not done. Took KB over a week to have repair addressed. Upon fixing this problem, I looked up in the attic where the technician was working and noticed a flexible duct that had been installed incorrectly. The duct was wedged between a framing 2x4 and the roof and as a result was collapsed which restricted air flow by at least 50%. This explained why the flow of air downstairs was so low compared with the upstairs. Both of these issues are resultant from shoddy workmanship and more importantly poor quality control. There is NO way an inspector approved of the final HVAC installation in the attic with the mis-installed duct work. The technician left black hand prints all over the attic panel opening, easily avoidable or at least greatly minimized by wiping hands on a rag before coming down. KB homes rep was nice and said all would be taken care of and repaired, including painting attic opening. But none of this was necessary if the job was done right and inspected properly. And every time KB has to come out and fix something, like painting an attic opening, I have to take off time from work to meet them there. So even if they fix these issues, and now I wonder how much more I should inspect… I am inconvenienced. ... More

Overall KB has a great process of getting you to commit to buying a home. The sales team in our case Lizette was wonderful to work with, she routinely provided meaningful updates and progress reports for the home. Most importantly, you could tell that she enjoyed being the point of contact for the project. Design Center - Jennifer did a great job of listening and providing solutions for what could be done given the timing of the project. Customer Service - Justin has provided a positive experience and is cleaning up a lot of unfinished matters that he did not create and are not typical warranty repairs issues. Financing - was straight forward. We used our own lender, but no major complaints with the finance team. Construction Services- I like to assume positive intent, however the team is not customer friendly and lack the ability to successfully finish a job. In my opinion closing on a home is not finishing the job if you have missing lights, the wrong light fixtures, have workers in your house every other day to resolve items that could have been addressed several months ago. We had a home inspection, provided the report to construction and we still have incomplete items on the list over a month later. Every week we have lived in the home, we have had workers here as well - paint issues, wood stain issues, cabinet issues, dishwasher issues, lighting, garage door opener, flooring issues, drywall issues, plumbing issues, stucco issues, kitchen hood vent issues, fireplace screen issues, and missing sprinkler covers, We had to inform construction they installed the wrong window per plan design. We had to inform construction that a bathroom door was installed behind a toilet and it couldn’t close. If I report an issue with a dishwasher and I’m told the issue is resolved, but yet the appliance is never plugged in, water safety valve removed, and actually tested - please don’t tell me it’s resolved. They have attempted to get better - John has stepped in, but if I worked at KB I’d come out to my job sites and check on my operations. Some construction employees should never interface with a customer ever again. How many homeowners are having the same experiences. How much rework is necessary? You need a team of professional (women and men) to inspect your homes prior to asking a customer to close. Every week, I find new issues that have to reported to customer service. This is simply not fair to me and my daily to make ourselves available several days a week to get issues resolved. We hope to get to a place where we enjoy our new home, it just hasn’t been smooth sailing thus far. ... More

It was a great experience with buying my new home. Everyone was a pleasure to work with. The only minor issues I’ve noticed after moving in was sloppy caulking and painting in certain areas. They could really use some new construction workers, most of them are lazy!

Overall, my home buying experience was good (said with mixed feelings). I think having been in my house for a bit, I was able to think about things, the process, what I was happy and unhappy with, etc. As of this writing, interest rates are almost 6% and I was able to get a pre-spec'd home before rates got out of control. I think I left this experience feeling, only okay. Here is why: Sales was great. KBHS (in-house lender) was great. But buying such an expensive home, I was thinking I would be able to modify somethings to give it a more personalized touch. Nope - things were really set in stone. I was given some closing costs credits (so long as I went with KBHS) and there was a lot discount. I jokingly asked for more as rates were on the rise and I couldn't lock for 30 or 60 days out but I was made to feel ungrateful that I got what I got cause no one else got extra incentive (it was only $5k more). The crazy thing is anyone buying a home now as of late June - you hear people getting $15-40K or builders buying down rates for buyers since no one is buying homes now. I actually had to use my credits to buy down the rate. So while people are getting bought down rates ( by Lennar, TriPoint, Seeno, etc - I don't know what or IF KB is offering anything since they don't advertise it). Albeit, while I should in theory have a lower rate than what is offered now, I think its a minimal difference and buyers today can get a home spec'd to their liking. So I question if I should of waited? cause I don't LOVE my home as you should. I like it, I am appreciative to own a home. But I'm having to spend MORE money now to fix things I don't like about it doesn't feel right. Quality of workmanship, Value for price paid: having bought a pre-spec'd home, I was essentially paying for what someone at the design center chose, and I so wish I could redo what they did because the style is just not modern at all (Think Grandma's house). Quality? I've had a few contractors come by for bids to fix things and builders like KB contract a lot of these jobs so people come in, do a job, next home. Guest bath - was called out that they should of caulked the shower. A exterior house painter said my down drain pipe was twisted and took me to similar homes saying theirs was fine. My AC unit is crooked and missing brackets for the cable. The list goes on but it doesn't make me feel great knowing my house wasn't to par. Responsiveness to issues. So far, its been good. Whenever I catch something, the warranty guy will get something on the books for something to be fixed. So now I just feel bad to call them up to fix things the contractors have called out. But they have been great to deal with. Basically, value for price paid...I feel like my home should of been less. Also, random side discovery, I always assumed all homes had 8 feet ceilings on 2nd floors (my parents home of the 80's did)...BUT with colleagues buying now, Lennar, Senno, TriPoint-Point, etc offer 9' ceilings both up and downstairs (And lets be honest, some offer smart door bells, Wifi mesh systems, Better more modern looking cabinets in colors) for around the same price of what I paid. I wish I had taken more time to look to be honest. The Value isn't there as I reflect. I know its trivial to some but 9' ceilings feel more grand (I am also a tall individual). Overall, I feel very mixed about this home buying experience. Should I have waited? Builders are giving you more NOW with higher rates BUT are also offering lower rate incentives they must be paying for. Honestly, do your due diligence and really look for a home you love. Buying a home, it's an emotional experience. It's an expensive one. Make sure you LOVE your home. Emotions and rising rates got the best of me. Was service great with KB? Yea. no one has a crystal ball on how rates would be or what builders would be scrambling to do now to keep buyers from pulling out of contract. Read reviews, watch review videos. Be a smart shopper. ... More

Told 9 months to build it took 12 months. I spent more than expected going to the showroom top dollars on top of purchase of home not including land expense just be aware of separate charges

High cost - Finishing was not good

Unfortunately we purchased this house at the end of 2021 during an intense real estate market. Meaning, we paid an excessive amount for a house that would have been 100k or even 150k less a couple of years ago. You’d hope that with the insane cost of this house that work would be done well. We have so many workmanship issues. It’s hard to blame KB for all of it because we do understand it’s hard to find good trades. But geez it’s been one headache after another. The construction manager has been very responsive so it’s nothing against him. However our older home never had these issues of shoddy work. It’s been stressful! ... More

Great experience with sales team. A few outstanding warranty items that need to be addressed, but great communication with warranty team so far.

The overall experience (deposit through key delivery) had its ups and downs. The initial loan approval process was confusing and required multiple engagements to clear up what we wanted in terms of mortgage product options and terms. The build ran over planned time by several months. The initial walk through (approximately one week prior to closing) was unsatisfactory. We had multiple items that required repair, missing items, or general workmanship issues. After multiple re-inspections we did receive a quality product.

All was good before signing the house agreement but after that we were all lost no one reached out to see what is pending with house touch up works. We are really sad about it I hope they can improve the following with new home buyer at least till first month

Not a bad experience but still have multiple unresolved issues 2 months after move-in.

We have some issues on our home like the paints are wearing off,looks like cheap paints electric plugs not working and called about it but still now we havent got any response and havent fix it yet

Others builder 's material and floor plan are better

Love my house, love my community, do not love the experience

Quality of workmanship and responsiveness to issues were poor

The KB staff for the most part were helpful.

I’m still waiting for things to get completed.

Overall issues were with promises made that were not fulfilled

I loved the beginning process, picking my home, the design center, even the finance process was a breeze. The construction side was not the best, closing was pushed back multiple times, I understand that part due to covid. Multiple things weren't complete when it was time to close. 2 months later I still have a few things Im waiting on. Its frustrating.

The loan process was scary at the end not knowing what was needed to close until the last minute and it pushed me back on close dates because of not being told I would need bank transfer for closing! 4 days after moving in I had a jacuzzi jet break and caused water to run through my roof into downstairs causing roof repairs carpet, tile, trimming etc to be replaced already. Cole the project coordinator very helpful and fast at replacing everything but the workers have been leaving jobs about 90% finished causing me to keep asking for workers to come back and finish things they missed instead of doing it right the first time!! My first home and now almost two months later, I’m still getting things fixed from the horrible water damage the jet caused that broke off jacuzzi tub in master bathroom. Not getting what I paid for, I feel like at this point to be honest. I think things were looked over that shouldn’t have been. Also had to get some frame work done on floors upstairs because I was getting squeeks when walking and some uneven surfaces. That’s been fixed now but not some paint and trimming that was caused I’m still getting that done when they can. Doesn’t feel like I bought a brand new build home like I did, with all the repairs already! ... More

The construction workers are very responsive and helpful. My issue is with the administrative offices. Often times confusion, especially with the HOA. I've been here 2 months with no access to the pool area. Finally received the key entry fobs after about 6 weeks and come to find out the DO NOT WORK AT ALL. Contacted Prime HOA offices and haven't heard back with an answer to my question nor a solution to the problem. Just send me new fobs, please!