KB Home Reviews
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What Homeowners Have to Say About KB Home.
KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11826 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Very responsive
- Sarah M.
- Verified HomeBuyer
- May 11, 2021
- Georgetown, TX
I had a great experience. Everyone was so responsive to any questions or concerns.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
David has been fast responsiveness but George has left so much work
- Amanda L.
- Verified HomeBuyer
- May 11, 2021
- Lockhart, TX
We still have so much work left to do, we have a whole framing work in the front, a shower door that still needs to be replaced, cabinet replacement, floorboard work upstairs, floor work downstairs, and plugs not working in multiple places. These are big projects to fix after we moved in, especially since they were supposed to get fixed before when we had an inspection done. I first praised George for helping to give us a garage for the opener and helping with the move-in date. But I can't overlook to constant issues and I have been disappointed. I have always heard things about KB Home or ...
Total Score 3
Quality 1
Trustworthiness 1
Responsiveness 2
Great customer service
- Anonymous
- Verified HomeBuyer
- May 11, 2021
- San Antonio, TX
The staff at kb home was great. The only concern I had was some issue with home that look like some items seem to be cheap or not install correctly.
Total Score 5
Quality 3
Trustworthiness 5
Responsiveness 5
My lender was fantastic and my seller
- Brandon L.
- Verified HomeBuyer
- May 11, 2021
- Converse, TX
After moving in, I honestly won’t buy another house through kb. I find that they are a very cheap company. With materials. We paid a decent amount of many for this house and we had to get the bare minimum. For certain things shouldn’t have been counted as an upgrade and others is just common sense to do. We are stuck in this house so eventually we will do for our self and what should have been done to begin with. I will say that the workers are nice, and I liked the fact that they helped with lying down payment ext. but if I could go back, I’d be looking else where.
Total Score 5
Quality 2
Trustworthiness 4
Responsiveness 5
KB Home - Still waiting on drawer for guest bath.
- Mary K.
- Verified HomeBuyer
- May 11, 2021
- Jacksonville, FL
Still waiting on drawer for guest bath. Move date 3/19/2021 2 months still waiting
Total Score 3
Quality 3
Trustworthiness 1
Responsiveness 2
KB Home - My experience with KB Homes was wonderful.
- Deloris B.
- Verified HomeBuyer
- May 11, 2021
- Porter, TX
My experience with KB Homes was wonderful. My construction leader Mike kept me up to date with the building process every Friday.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
How each employee was aware and wanted to give us a “10” experience!
- Corey M.
- Verified HomeBuyer
- May 11, 2021
- Georgetown, TX
Each employee and person tried their absolute beet to give us a custom built home and make the process as simple and special as it could be. Very happy with the value and purchase of home
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - An Excelente buying process experience
- Mariely C.
- Verified HomeBuyer
- May 06, 2021
- Davenport, FL
An Excelente buying process experience
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
What I got for my money, I almost feel guilty. Almost....
- Tony B.
- Verified HomeBuyer
- May 06, 2021
- Las Vegas, NV
First off, I wasn't a fan ok KB Homes but the "Stonegate Community".... if this is what KB plans to build their home going forward, then they about to be some rich home builders. Don't take my word for it, take a trip over to "StoneGate" Summerlin. And see what all you get for the money you spend......
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The project supervisor and salesman were good at communicating the status
- Andrew R.
- Verified HomeBuyer
- May 06, 2021
- SAN ANTONIO, TX
KB built me a beautiful house for a good price. Other builders may be more expensive and have more “add-one” included, but in the end the value and quality was top notch. Another thing, the project management team was excellent in providing a true boots in the ground status regardless of what headquarters was projecting and bevel led me to believe something false.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
Great communication
- James W.
- Verified HomeBuyer
- May 06, 2021
- Castle Pines, CO
We had weekly calls, could always reach out to someone with questions. Design center was great, especially working with Teresa B. Mark in sales was always helpful. Enrique is amazing! Very informative, and his walk throughs were detailed, and always took time to answer any and every question, down to what cleaning supplies he recommended.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Good
- Cuc N.
- Verified HomeBuyer
- May 06, 2021
- Magnolia, TX
I really like it . Everything is perfect
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Everything was going good with building the house and the timeline.
- Jaime M.
- Verified HomeBuyer
- May 05, 2021
- San Antonio, TX
Honestly right now it isn’t going well.. I asked for a brand new house which I got thanks to you guys and we love it!! But the issue right now is the house got done about a month ago and were having bugs issues and there’s nothing really going on to fix the issue. My wife has been waiting for a phone call back since Monday and nothing has happened. A little disappointed.
Total Score 4
Quality 2
Trustworthiness 2
Responsiveness 1
loan and sales process
- Miguel M.
- Verified HomeBuyer
- May 05, 2021
- St Johns, FL
The builder does not know how to lay down sod .My yard is currently a ankle hazard and can't cut without the lawn mower coming to an abrupt stop in various areas because of uneven areas and holes.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 2
KB Home - KB Home makes the process of buying a home super easy!
- Jensen P.
- Verified HomeBuyer
- May 04, 2021
- Sacramento, CA
KB Home makes the process of buying a home super easy!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - the building team was and is amazing.
- Jessica L.
- Verified HomeBuyer
- May 04, 2021
- Houston, TX
the building team was and is amazing. they are the reason I recommended kb homes in the state of florida.
Total Score 3
Quality 5
Trustworthiness 5
Responsiveness 5
Look Elsewhere
- Christopher T.
- Verified HomeBuyer
- May 04, 2021
- Clermont, FL
Save yourself the heartache and look elsewhere. Workmanship is poor and sloppy. Never knew we would have so many issues with our brand new home. The community is great which is the only redeeming quality. It’s just unfortunate the home quality does not reflect the price you pay.
KB Home responded:
Hi, Christopher, We're sorry for any frustration with your home. If you would like to speak with a representative, we can put you in touch with a manager to look into your concerns. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. – Nick
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 2
KB Home - For new home buyer, do your own the research for all the question
- Khanh C.
- Verified HomeBuyer
- May 04, 2021
- Moreno Valley, CA
For new home buyer, do your own the research for all the question that might have, do not ask the loan office or sale person.
KB Home responded:
Hi, Khanh, we are sorry for any frustration. If you would like assistance regarding this matter, please feel free to e-mail CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. Best wishes. -- James
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 2
KB Home - I like that there are Follow-ups to make sure everything is going
- Anonymous
- Verified HomeBuyer
- May 04, 2021
- MORAGA, CA
I like that there are Follow-ups to make sure everything is going well!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Would recommend the KB team to all our friends and family!
- Isai P.
- Verified HomeBuyer
- May 04, 2021
- Perris, CA
Would recommend the KB team to all our friends and family!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Trustworthiness
- Xiao-Qing L.
- Verified HomeBuyer
- May 04, 2021
- Aurora, CO
I got good responses about issues and KB came to fix them. KB is a trustworthiness builder and I like the model I bought very much. I bought a new house about 20 years ago and I feel the quality of workmanship is not as good as my previous house.
Total Score 4
Quality 3
Trustworthiness 5
Responsiveness 4
Great customer service!
- Georgia M.
- Verified HomeBuyer
- May 04, 2021
- North Las Vegas, NV
My home buying experience with KB was a gray experience! I was provide with great customer service through the entire process, and even after closing!
Total Score 5
Quality 3
Trustworthiness 5
Responsiveness 5
Great Staff members
- Temitayo L.
- Verified HomeBuyer
- May 04, 2021
- Katy, TX
It was a good one. Will recommend friends and family.
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 5
KB Home - Had a very bad experience with the whole crew from Sales to Lending
- Gemnel T.
- Verified HomeBuyer
- May 04, 2021
- Las Vegas, NV
Had a very bad experience with the whole crew from Sales to Lending
KB Home responded:
Hi Gemnel, I’m sorry that you’re disappointed with your experience. We would love to have somebody contact you regarding any concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -Nick
Total Score 1
Quality 3
Trustworthiness 1
Responsiveness 1
KB Home - Great overall experience!
- Kevin B.
- Verified HomeBuyer
- May 04, 2021
- Rosenberg, TX
Great overall experience! We had 2 different superintendents during the build process, the first ended up leaving to a different community after the first month or so. Either way both GREAT at what they do! My main superintendent has been on top of everything even after the move in/ closing date! Very satisfied and it’s great to know that when I have a issue pop up little or big, he is always on it and there to help!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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