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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 10644 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars in All Areas

10644 Reviews in All Areas

Ratings by Category

Overall 4.5

Quality 4.3

Trustworthiness 4.5

Value 4.5

Responsiveness 4.4

Customer Reviews

They try hard

  • Anonymous
  • Verified HomeBuyer
  • January 18, 2019
  • Wimauma, FL

At first they were very on top of issues, as more issues arise after living in the house it took longer and a littler hard to get things accomplished - especially the first time

Total Score 4


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

KB Home - Loan officers should have better communication skills.

  • Kirkland L.
  • Verified HomeBuyer
  • January 08, 2019
  • Stockton, CA

Loan officers should have better communication skills...

KB Home responded:
Hi, Kirkland, we will be sure to pass your feedback over to KBHS Home Loans management. If you have any questions about your home, please feel free to contact us at CustomerRelations@kbhome.com. Best wishes. -- Lynn

Total Score 4


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

So far so good

  • Alexander C.
  • Verified HomeBuyer
  • December 20, 2018
  • Trinity, FL

The process was easygoing

Total Score 4


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

Great Experience!

  • Anonymous
  • Verified HomeBuyer
  • May 14, 2025
  • Vacaville, CA

Overall, I had a positive experience with KB Home. The team was very accommodating, responsive, and professional throughout the process. They showed a genuine effort to understand and meet customer needs, and their follow-up and communication were consistent and reliable. The quality of materials used in the home itself is solid, and it’s clear they value good workmanship. However, I did feel the process was a bit rushed at times, with pressure to stick to tight timelines. It would have been helpful to have more flexibility to carefully consider decisions along the way. Also, while many ...

Total Score 4


Quality 5

Trustworthiness 4

Value 4

Responsiveness 5

Good

  • Gurmaskeen S.
  • Verified HomeBuyer
  • April 17, 2025
  • Antelope, CA

Buying a home was a good experience overall. Although there was some confusion at the beginning—especially around the sale process—the team eventually handled things well. The loan department and customer service other departments were helpful, and they worked to clear up the issues. In the end, they made the overall experience pretty smooth and positive.

Total Score 4


Quality 4

Trustworthiness 4

Value 5

Responsiveness 5

Adrean

  • Adrean N.
  • Verified HomeBuyer
  • April 09, 2025
  • Parrish, FL

It was quite easy and speedy. My own challenge was that they had to change loan officer 3 times during my process. After the change I had to resubmit every document which was stressful for me.

Total Score 4


Quality 5

Trustworthiness 5

Value 4

Responsiveness 4

The builder was dedicated to making things correct.

  • Anthony C.
  • Verified HomeBuyer
  • March 19, 2025
  • Hughson, CA

Overall, we had a very pleasant experience. This was not my fist KB home and we would absolutely recommend KB to potential home buyers. There were a few discrepancies with the build, but when conducting the walk-through, the builder recognized the mistakes and immediately corrected them. We felt included throughout the build process and reassured everything would be the way we designed.

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Best contractor experience

  • Adrienne R.
  • Verified HomeBuyer
  • March 03, 2025
  • Cypress, TX

Bobby was my contractor on my new home build and he made the process seem so smooth and easy to get through. Consistently updating me and answering any questions or concern I had. KB homes price point is very reasonable for the products and quality of material that the offer and I am please to have purchased my home with KB.

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

KB Home Team

  • Anonymous
  • Verified HomeBuyer
  • January 10, 2025
  • Las Vegas, NV

KB home team, very helpful, wonderful service!

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Very Good Homebuying Experience!

  • Anonymous
  • Verified HomeBuyer
  • January 02, 2025
  • Katy, TX

KB Homes have done a very good job with the homebuying process! I am very pleased with the purchase of the new home at Kay Manor Trails in Katy, TX. KB Homes was helpful and insightful in ensuring I was getting the best from them. Thanks KB Homes.

Total Score 4


Quality 4

Trustworthiness 5

Value 5

Responsiveness 4

Experience

  • Anonymous
  • Verified HomeBuyer
  • January 02, 2025
  • Palm Bay, FL

Home was built with affordability, smart home design. the only drawback as some members what the rating to be a PERFECT score but the house was near perfect but not ABSOLUTE perfection.

Total Score 4


Quality 4

Trustworthiness 4

Value 5

Responsiveness 5

Thumbs up to KB Homes

  • Patricia H.
  • Verified HomeBuyer
  • November 01, 2024
  • BOERNE, TX

KB Homes has been diligent to respond to the items found by my home inspector. They did not argue about any of the findings. I agree with the appraiser that this home is of average build in quality. My loan officer and project manager have always been available to address my needs. They represent KB Homes very well.

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Mom

  • Judy K.
  • Verified HomeBuyer
  • October 18, 2024
  • Riverside, CA

We love many things about the home. It is very efficient with energy and water and is very easy to clean and maintain.

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Home!!

  • Marvin B.
  • Verified HomeBuyer
  • August 23, 2024
  • Tucson, AZ

Buying a KB home was easy. The only problem we ran into was the Losn office.

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Homeowner

  • Anonymous
  • Verified HomeBuyer
  • August 09, 2024
  • Green Cove Springs, FL

My experience with KB homes was pleasant.

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

What we wished we knew

  • Larry F.
  • Verified HomeBuyer
  • August 04, 2024
  • Puyallup, WA

When buying a new home get ready to go from 0 to 100 mph in a moment. Be on hand to watch you house being built if possible. Write down or take good notes and ask questions a lot of questions. Our sales represent David did and awesome job keeping us informed and communicating with the builder of our concerns, working with our relator when it came to crunch time and always being available on his days off. Heather did a great job ensuring the project managers addressed our concerns. It is important that you pay great attention to the details of the construction process, take plenty of ...

Total Score 4


Quality 3

Trustworthiness 5

Value 5

Responsiveness 5

We love our new house and the quality on the construction is great...

  • Nelson S.
  • Verified HomeBuyer
  • July 27, 2024
  • Palmetto, FL

We just bought our home and we love it, our PM Bryan made our moving experience much easier he is great, Thanks KB Home!

Total Score 4


Quality 5

Trustworthiness 4

Value 5

Responsiveness 4

House buying

  • Tomas E.
  • Verified HomeBuyer
  • July 27, 2024
  • Tucson, AZ

I enjoyed working with the finance Raul Cunes. He was the best part of the buying experience. We had a good time with the design center. They really were helpful in getting all of what we wanted. We also liked Melena our sales agent. We had some miss communication but in the end she came through.

Total Score 4


Quality 4

Trustworthiness 4

Value 5

Responsiveness 5

Ms Stacy, the superintendent of construction for our home was outstanding. She is professional in every regard.

  • Brian B.
  • Verified HomeBuyer
  • July 25, 2024
  • Saint Augustine, FL

Best response by construction superintendent.

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Homebuying Experience

  • Jose A.
  • Verified HomeBuyer
  • July 16, 2024
  • Winchester, CA

Overall the experience was great! If possible I would go through KB once again. I even am telling family and friends to go through KB.

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Thank you so much

  • Blanca V.
  • Verified HomeBuyer
  • July 13, 2024
  • San Antonio, TX

They guys have beeen great as well as page. Sergio and Juan and all the others that have come assist me.

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

KB Home Review Plumas Lake

  • Edward Tulop P.
  • Verified HomeBuyer
  • June 08, 2024
  • Plumas Lake, CA

There were a number of issues with the home and most of them were addressed quickly.

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Overall, a positive experience

  • Shaun M.
  • Verified HomeBuyer
  • May 08, 2024
  • Oceanside, CA

Overall the process has been pretty good. The team delivered on a specific date that facilitated an out of state move which was critical. Even though Liberty and Cadence are both KB home developments, there appears to be an unofficial class system with Cadence appearing to have more benefits. The response to the final punch list appears to be a little delayed relative to earlier interactions with the team. May be due to availability of contractors and not related to KB management of the process.

Total Score 4


Quality 4

Trustworthiness 5

Value 5

Responsiveness 4

My builder is fabulous and understanding. I will recommend him any time. I will rate him 100%

  • Edith E.
  • Verified HomeBuyer
  • May 08, 2024
  • La Marque, TX

KB Homes has great team, they supported me during the buying process.

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

My project manager and mortgage team were amazing

  • Shawna G.
  • Verified HomeBuyer
  • April 02, 2024
  • New Braunfels, TX

Mortgage team was extremely diligent and worked with me to get everything I needed. Project manager was also great. Sales team added unnecessary pressure when I was in the middle of selling my other property but I am very happy with my new house.

Total Score 4


Quality 4

Trustworthiness 4

Value 5

Responsiveness 5