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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 10644 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars in All Areas

10644 Reviews in All Areas

Ratings by Category

Overall 4.5

Quality 4.3

Trustworthiness 4.5

Value 4.5

Responsiveness 4.4

Customer Reviews

Lancaster SoCal Home

  • Dennis B.
  • Verified HomeBuyer
  • March 26, 2024
  • Lancaster, CA

Realty and build staff are top notch! Sophia, Juan and Dennis were great! Only issue in the entire home buying process was caused by SC Edison’s inability to meet deadlines for meter install and home energize, which delayed closing by 2 months

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

On time move into Vegas

  • Anonymous
  • Verified HomeBuyer
  • February 13, 2024
  • Las Vegas, NV

The home was ready on time as promised

Total Score 4


Quality 4

Trustworthiness 5

Value 5

Responsiveness 4

Homeowner

  • Tyler H.
  • Verified HomeBuyer
  • January 17, 2024
  • Elgin, TX

As my sales consultant John was always available and worked to find answers for the few questions he didn’t have answers for initially. He contacted me weekly with updates. Eric, the construction supervisor also contacted me weekly with updates and to review structural and mechanical amenities. All employees were always on time and very professional. Bret, my loan officer was also always available and extremely helpful . The follow up and detail in this company is amazing. Through each phase of construction I met new people. As the phases evolved the original people stayed with me answering ...

Total Score 4


Quality 5

Trustworthiness 5

Value 4

Responsiveness 4

Eye opening process

  • Noel D.
  • Verified HomeBuyer
  • January 16, 2024
  • Casa Grande, AZ

KBhomes is a good, however you must pay attention to detail and stay on track with the loan office, as well as the builders in the design studio. Your responsibility to dot your eyes and cross your teeth. As I was once told by an employee, KB Homes is in the building business, and writing contracts, that best represents them, and not to consumer. They have been proactive with following up with some issues that may come up after a new build. My overall assessment on a scale of one to 10 was about a seven. we like our home a lot, though, we would recommend a KB home to others as it was ...

Total Score 4


Quality 5

Trustworthiness 4

Value 4

Responsiveness 5

Review

  • Tyson S.
  • Verified HomeBuyer
  • January 04, 2024
  • Fresno, CA

Overall great experience all departments were helpful. Only issue was that we would be rushed to do things and then the representatives wouldn’t return the favor. Meaning we would get rushed and then they would lag when we needed responses or things on their end to be handled. Other than that it was great still happy and satisfied I went with KB.

Total Score 4


Quality 5

Trustworthiness 4

Value 5

Responsiveness 4

Overall Top Notch Process

  • Anonymous
  • Verified HomeBuyer
  • December 30, 2023
  • Round Rock, TX

The sales experience with Severo and Jonathan was flawless. They both set the bar really high with the attention to detail and responsiveness. The construction portion matched the level of customer service set by Severo and Jonathan. Ray and Travis sent multiple updates a week and kept me in the loop throughout the process. There were multiple times we met up during construction to give me tours of progress and answer any questions. If there were any issues, they resolved them immediately. If I were to purchase another home I would request to work with these folks. However, I wouldn’t ...

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Homeowner

  • Jermaine Allen M.
  • Verified HomeBuyer
  • December 22, 2023
  • Jarrell, TX

Highly recommend KB homes. Top 5 in services and lovely homes with reasonable pricing in the Texas areas

Total Score 4


Quality 5

Trustworthiness 4

Value 5

Responsiveness 4

Great experience,

  • Marites R.
  • Verified HomeBuyer
  • December 21, 2023
  • Lathrop, CA

I had a great experience with KB homes

KB Home responded:
We're thrilled to hear that you had such a great experience working with the team here at KB Home, Marites!

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Saguaro Ranch

  • Marcus M.
  • Verified HomeBuyer
  • December 05, 2023
  • Las Vegas, NV

Jim in sales and Dan on the construction side were fantastic to work with. They provided regular updates and delivered the house ahead of schedule.

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

All departments were responsive and willing to work with me

  • Elizabeth N.
  • Verified HomeBuyer
  • November 29, 2023
  • San Antonio, TX

All departments were responsive to my questions and concerns. Love the finished product

Total Score 4


Quality 5

Trustworthiness 4

Value 5

Responsiveness 4

So far, so good.

  • Robert S.
  • Verified HomeBuyer
  • November 14, 2023
  • Arvada, CO

As I said in the title, so far, so good. Looking forward for that to continue.

Total Score 4


Quality 5

Trustworthiness 4

Value 4

Responsiveness 5

Excellent customer service

  • Priscilla G.
  • Verified HomeBuyer
  • November 08, 2023
  • San Marcos, CA

Tentative to the customers needs throughout the building process and post move in requests.

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Choices, Quality and Value !

  • Daniel R.
  • Verified HomeBuyer
  • November 08, 2023
  • New Braunfels, TX

The design choices available are awesome. The whole process from start to finish was well thought out. The KB team delivered, especially Marvin and Jeff. I love this house.

Total Score 4


Quality 4

Trustworthiness 5

Value 5

Responsiveness 4

Responsive to issues with a new house

  • Anonymous
  • Verified HomeBuyer
  • October 20, 2023
  • Valencia, CA

I liked how I got frequent updates on the house up until we moved in. I'm happy that we have the house to call our own, but not very satisfied with the quality of the work on the house. Albeit, I didn't ask for any upgrades, but the paint could've been done better and with more care. I get the sense it was built very fast so I do notice that we have to request a lot of things to be redone, like grout, caulking, or paint-touch ups. Like I said, I'm happy that we have a place to call home, but not very satisfied with the quality.

Total Score 4


Quality 3

Trustworthiness 5

Value 5

Responsiveness 5

Best floorplans in Austin and they provide the most competitive pricing

  • Kristofer G.
  • Verified HomeBuyer
  • October 19, 2023
  • Austin, TX

We love our home! It's extremely comfortable offers a great floorplan and is truly the best price per Sq Ft you can get in the Austin area. We would buy through KB Homes again. You do need to stay on their case about getting things fixed which can be frustrating at times, but ultimately they addressed all our concerns albeit not in the most timely manner.

Total Score 4


Quality 4

Trustworthiness 5

Value 5

Responsiveness 4

Building new home.

  • Dawn L.
  • Verified HomeBuyer
  • October 18, 2023
  • Tucson, AZ

Working with sales staff was excellent. Working with contractor was easy and most helpful. Working with financial staff and title company frustrating.

Total Score 4


Quality 4

Trustworthiness 4

Value 5

Responsiveness 5

Good experience

  • Anonymous
  • Verified HomeBuyer
  • September 05, 2023
  • Thornton, CO

4.5 stars. Subcontractors should be supervised more, just giving them notes on the upgrades failed several times.

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Satisfield with KB Homes

  • Vibhu K.
  • Verified HomeBuyer
  • September 05, 2023
  • Georgetown, TX

Satisfield by the process from sign in agreement to closing, people helped with the process whenever necessary.

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

My home buying experience was quite a journey. There were lots of obstacle with the guy that approved the loans. He made the entire process very difficult and stressful for me. I would not recommend him for future home buyers. He tells lots of lies.

  • Oliver S.
  • Verified HomeBuyer
  • August 23, 2023
  • Manor, TX

The materials selection is important because the home buyer is able to choose what kind of product she needs. For example the the second bathtub in my home is cheap and small. It is difficult for any person to take a shower in that bathtub because it really small and uncomfortable.

Total Score 4


Quality 4

Trustworthiness 5

Value 5

Responsiveness 4

Sundar

  • Sundareswar C.
  • Verified HomeBuyer
  • July 27, 2023
  • Davenport, FL

Sales agent is Bibi did a great job on timely support and follow ups. Isabu was really helpful during the final closing house walk thru and fixing things

Total Score 4


Quality 5

Trustworthiness 5

Value 3

Responsiveness 5

Sales and building managers were the best

  • Shyra K.
  • Verified HomeBuyer
  • July 25, 2023
  • Bulverde, TX

Our sales manager and building manager were the best and most reliable understanding helpful out of everyone. They seemed to actually care about us as people not just trying to make a sale or be done. They continued to check on us days and weeks after moving in, we’re responsive to questions or recommendations and friendly at every turn.

Total Score 4


Quality 5

Trustworthiness 5

Value 4

Responsiveness 4

The landscape is the only disappointment. The bahia grass is what is called DOT grass because DOT uses it along roadways. My house has over 16 patches of non Bahia grass which is going to require me hiring someone to weed the yard several times.

  • Claude M.
  • Verified HomeBuyer
  • July 20, 2023
  • Clermont, FL

Mike and Rita did a great job of keeping me informed and handling small issues.

Total Score 4


Quality 5

Trustworthiness 4

Value 4

Responsiveness 5

Good Things Come to Those Who Wait

  • Peter O.
  • Verified HomeBuyer
  • July 19, 2023
  • Auburn, WA

My family was not completely onboard with the lot that was assigned by the original salesperson. However, after waiting a few months, the new salesperson was able to grant us the lot we wanted. Thus, being patient allowed us to get our preferred lot and of course our dream house built. It is great that a change in personnel can lead to both better purchase experience and customer service.

Total Score 4


Quality 5

Trustworthiness 4

Value 5

Responsiveness 4

First time buyer friendly

  • Anonymous
  • Verified HomeBuyer
  • July 19, 2023
  • Coolidge, AZ

As a first time homeowner the process has been simple and seamless. Great response to issues and questions on the Amenities in our new home.. Thank you KB Homes

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Great neighborhood!

  • Sharda B.
  • Verified HomeBuyer
  • July 11, 2023
  • Minneola, FL

Great neighborhood! Jim the property manager is amazing. Still have a few kinks to work out.

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5