KB Home Reviews

Loan officers should have better communication skills...

The process was easygoing

Overall, I had a positive experience with KB Home. The team was very accommodating, responsive, and professional throughout the process. They showed a genuine effort to understand and meet customer needs, and their follow-up and communication were consistent and reliable. The quality of materials used in the home itself is solid, and it’s clear they value good workmanship. However, I did feel the process was a bit rushed at times, with pressure to stick to tight timelines. It would have been helpful to have more flexibility to carefully consider decisions along the way. Also, while many options were great, some upgrades felt lower in quality than expected, so I recommend choosing upgrades thoughtfully and asking detailed questions before committing. That said, KB Home’s commitment to customer service stands out, and I appreciate the effort they make to support homebuyers throughout the journey. ... More

Buying a home was a good experience overall. Although there was some confusion at the beginning—especially around the sale process—the team eventually handled things well. The loan department and customer service other departments were helpful, and they worked to clear up the issues. In the end, they made the overall experience pretty smooth and positive.

It was quite easy and speedy. My own challenge was that they had to change loan officer 3 times during my process. After the change I had to resubmit every document which was stressful for me.

Overall, we had a very pleasant experience. This was not my fist KB home and we would absolutely recommend KB to potential home buyers. There were a few discrepancies with the build, but when conducting the walk-through, the builder recognized the mistakes and immediately corrected them. We felt included throughout the build process and reassured everything would be the way we designed.

Bobby was my contractor on my new home build and he made the process seem so smooth and easy to get through. Consistently updating me and answering any questions or concern I had. KB homes price point is very reasonable for the products and quality of material that the offer and I am please to have purchased my home with KB.

KB home team, very helpful, wonderful service!

KB Homes have done a very good job with the homebuying process! I am very pleased with the purchase of the new home at Kay Manor Trails in Katy, TX. KB Homes was helpful and insightful in ensuring I was getting the best from them. Thanks KB Homes.

Home was built with affordability, smart home design. the only drawback as some members what the rating to be a PERFECT score but the house was near perfect but not ABSOLUTE perfection.

KB Homes has been diligent to respond to the items found by my home inspector. They did not argue about any of the findings. I agree with the appraiser that this home is of average build in quality. My loan officer and project manager have always been available to address my needs. They represent KB Homes very well.

We love many things about the home. It is very efficient with energy and water and is very easy to clean and maintain.

Buying a KB home was easy. The only problem we ran into was the Losn office.

My experience with KB homes was pleasant.

When buying a new home get ready to go from 0 to 100 mph in a moment. Be on hand to watch you house being built if possible. Write down or take good notes and ask questions a lot of questions. Our sales represent David did and awesome job keeping us informed and communicating with the builder of our concerns, working with our relator when it came to crunch time and always being available on his days off. Heather did a great job ensuring the project managers addressed our concerns. It is important that you pay great attention to the details of the construction process, take plenty of pictures before the house is closed in. Look at the crafts work and remember they or only working with the materials provided by the builder. Not every board is perfect this will be more evident when the project is near completion i.e. floors may not be solid when walked on, the walls may not be perfect and have bows, the windows when dry walled may not be true and will need to be floated in to appear square and if measuring for window blinds learn the correct way to measure them because the width at the top won't be the same as the middle or bottom, remember quality of materials. Watch for the quality of paint used the crafts are only as good as the product they are provided and the preparation of the materials. You are very lucking of have the yard fenced and grass installed. That being said, look at the quality of land if it is rocky with little dirt the build will use the minimal amount of soil 4" and install sod on top of that. The company that provides our turf recommended up 6" of soil with a fertilizer worked in before the turf was to be installed because of our soil condition. You will need to apply fertilizer within a month of moving in see the turf supplier's recommendation. Prior to closing have your house inspected by a third party it's worth the money remember these are new homes being built by the crafts and managed by project managers build multiple homes at one time things will get missed. After moving in you will identify find items needing to be addressed follow the process it works. ... More

We just bought our home and we love it, our PM Bryan made our moving experience much easier he is great, Thanks KB Home!

I enjoyed working with the finance Raul Cunes. He was the best part of the buying experience. We had a good time with the design center. They really were helpful in getting all of what we wanted. We also liked Melena our sales agent. We had some miss communication but in the end she came through.

Best response by construction superintendent.

Overall the experience was great! If possible I would go through KB once again. I even am telling family and friends to go through KB.

They guys have beeen great as well as page. Sergio and Juan and all the others that have come assist me.

There were a number of issues with the home and most of them were addressed quickly.

Overall the process has been pretty good. The team delivered on a specific date that facilitated an out of state move which was critical. Even though Liberty and Cadence are both KB home developments, there appears to be an unofficial class system with Cadence appearing to have more benefits. The response to the final punch list appears to be a little delayed relative to earlier interactions with the team. May be due to availability of contractors and not related to KB management of the process.

KB Homes has great team, they supported me during the buying process.

Mortgage team was extremely diligent and worked with me to get everything I needed. Project manager was also great. Sales team added unnecessary pressure when I was in the middle of selling my other property but I am very happy with my new house.

Realty and build staff are top notch! Sophia, Juan and Dennis were great! Only issue in the entire home buying process was caused by SC Edison’s inability to meet deadlines for meter install and home energize, which delayed closing by 2 months