KB Home Reviews
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What Homeowners Have to Say About KB Home.
KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 10644 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
First time homebuyer
- McKenzie Marie K.
- Verified HomeBuyer
- July 05, 2023
- Riverside, CA
We love our home, especially the upgrades we made! We had two issues, one was with the finance side and not being as upfront as we would hope (apparently that person has been let go since then), second was that we had to wait two weeks past our final inspection to move into the home due to Edison not installing our meter on time. Other than those issues our overall experience with KB was great!
Total Score 4
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Pleasant people to talk to and deal with the issues.
- Henry U.
- Verified HomeBuyer
- June 30, 2023
- Henderson, NV
Great presentation. Expedient service and eager to get to closing.
Total Score 4
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Our contractor was absolutely superb.
- Anonymous
- Verified HomeBuyer
- June 06, 2023
- New Braunfels, TX
He was more than helpful.
Total Score 4
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
KB HOMES Review - Orlando
- Cesare C.
- Verified HomeBuyer
- May 30, 2023
- Davenport, FL
My experience has been good with the salesperson, the studio personnel, the Superintendent and the original Home Loan representative, during the absence of the original Home Loan rep, things started to get a little off color and NOT as organized as inception, The coordinator was great at collecting the info and handing it off to the proper associates, from there on is where the loan fell apart and the Underwriter was a total dictator and my loan was put together with incompetence. A blind man could have done a better job structuring this loan, I even gave them 100k in advance, 6 months prior ...
Total Score 4
Quality 5
Trustworthiness 3
Value 5
Responsiveness 5
Very easy experience.Great customer service.
- James C.
- Verified HomeBuyer
- May 16, 2023
- Gilroy, CA
The KB staff made it very easy! Very accommodating. Ryan is great!
Total Score 4
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Tortosa
- Anonymous
- Verified HomeBuyer
- May 09, 2023
- Maricopa, AZ
Make sure you look for Ed. He gives the best attention to detail and quality customer service and listens to your needs and desires when customizing your house. Sometimes I felt he was my realtor. You don't find many great people like Ed these days in the real estate world. The quality of the build of certain things in the house overall was good. There are some things that could use improvement such as better door handles for example but overall combined together it was a very good experience with sales and the neighborhood.
Total Score 4
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
New home in deer run
- Tanya B.
- Verified HomeBuyer
- May 02, 2023
- Richmond, TX
Process was pretty easy. Studio visit and choices were very good. Construction manager very helpful.
Total Score 4
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Satisfied Kb home buyer
- Sorah C.
- Verified HomeBuyer
- April 11, 2023
- Las Vegas, NV
Great and welcoming! Helpful information and good responsiveness with staff. Sometimes it took a minute or an extra call/email for response but did get back to me with all my questions, and was always available. Workmanship and materials could use a bit of work but expected as a company building multiple houses at once. As a first time home buyer buying a new build, it was a great experience. Overall satisfied and happy with my buy. Thank you!
Total Score 4
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Very high cost single house
- Chaopeng K.
- Verified HomeBuyer
- March 22, 2023
- Elk Grove, CA
After one year, KB finally handed over the house to me! The house is large and the backyard is moderate in size. The overall price of the house is 5% lower than the contract signed a year ago, reducing my financial burden. The new house is equipped with solar energy, which is very environmentally friendly, with various household equipment, and the overall price of the house is relatively high. The minus point is that the quality of the doors and windows is average, and a few switches are broken, which have been reported to KB and are waiting for repairs!
Total Score 4
Quality 4
Trustworthiness 5
Value 5
Responsiveness 4
KB Home Purchase Experience
- Anonymous
- Verified HomeBuyer
- March 21, 2023
- New Hill, NC
We purchased a KB home recently and enjoyed the care, guidance, and timely communications from the sales office and the design studio. The KB homes design studio expert Curtis guided us through the design selection process and was always attentive to our needs. During the build process, KB homes' sales agent Katrina, construction management Sean, and construction supervisor Michael did their best to help resolve interior build issues so we could close on the home as soon as possible despite labor and material shortages. Katrina's sincere care for us and her involvement in ensuring we get the ...
Total Score 4
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Customer Service
- Pam S.
- Verified HomeBuyer
- March 08, 2023
- Magnolia, TX
I have been very please with responses to any issues since I moved into the house, Shelbi does a great job.
Total Score 4
Quality 5
Trustworthiness 4
Value 4
Responsiveness 5
Stay Involved Thru Buying Process
- Paul B.
- Verified HomeBuyer
- January 24, 2023
- Belton, TX
The KB team did a great job in keeping us informed on our new construction progress. Although KB financing had a few speed bumps, still glad we went through it and am now enjoying a brand new home that we had built! Overall, positive experience, but stay involved throughout the process!
Total Score 4
Quality 5
Trustworthiness 4
Value 4
Responsiveness 5
Madeira Community
- Hamp C.
- Verified HomeBuyer
- January 18, 2023
- Riverside, CA
KB home representatives have been very friendly and helpful the entire process. They have also been very responsive to any concerns that I've had.
Total Score 4
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Second KB Home
- Chaniel L.
- Verified HomeBuyer
- January 17, 2023
- Manor, TX
This is my second home with KB. I'm looking forward to possibly buying a third in the future when the timing is right. Satisfied with both experiences overall.
Total Score 4
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Kb homes
- Benjamin M.
- Verified HomeBuyer
- January 17, 2023
- Saint Augustine, FL
It was pretty good I guess
Total Score 4
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Builder
- Dana N.
- Verified HomeBuyer
- January 06, 2023
- Victorville, CA
Cecil is a very efficient person
Total Score 4
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
It worth it with area of improvement
- Anonymous
- Verified HomeBuyer
- December 27, 2022
- Avondale, AZ
With the right team, my entire experience would have been amazing. Unfortunately the combination I had wasn’t as good. The major issue was internal miscommunication from KB side. Some wished smooth transition and experience towards customer, but at some point the link breaks and messages do not translate as intended. While working with external partners everything went well. Overall, I think experience will vary based on individual and teams assigned to ones case.
Total Score 4
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
4 stars
- Analicia G.
- Verified HomeBuyer
- December 18, 2022
- Marana, AZ
Overall, I had a good experience with KB. Patience is key with new builders right now. Upgrades are pretty pricey, I wish we would’ve shopped around a little bit. But they’ve done a pretty good job at responding if there’s an issue which is very appreciated.
Total Score 4
Quality 5
Trustworthiness 5
Value 3
Responsiveness 5
KB Home Rocks!!!!
- Jorge S.
- Verified HomeBuyer
- December 09, 2022
- Haines City, FL
Aside of Tittle Co. , KB Home surpass my expectations on home buying experience. I will definitely recommend KB to others. Going to the Studio was awesome and selecting upgrades was super fun. There are some irregularities on the house but KB is trying to accommodate the schedule to fix them all.
Total Score 4
Quality 4
Trustworthiness 4
Value 5
Responsiveness 5
salerno
- Alish S.
- Verified HomeBuyer
- December 05, 2022
- Round Rock, TX
kb home representative people are very helpful but sometimes the construction worker don't do their work sincerely therefore lot of minor issues
Total Score 4
Quality 4
Trustworthiness 4
Value 5
Responsiveness 5
KB Homes New Building Experience
- Jemuel M.
- Verified HomeBuyer
- November 23, 2022
- Las Vegas, NV
The homebuilding process was stressful as many new home buyers know. The loan process was the most stressful part. I felt like a lot of the documents we were giving were being lost and had to be redone a lot of the times. And the communication between the sales agent and loan officer was not well. I understand having to keep giving documents in order to continue the process for the loan, but to keep being told that documents were never received despite the email confirmation was frustrating. Jared, our sales agent was amazing. He kept us updated every week and met our needs whenever we ...
Total Score 4
Quality 4
Trustworthiness 4
Value 5
Responsiveness 5
I had a great experience overall
- Edward M.
- Verified HomeBuyer
- November 10, 2022
- Henderson, NV
My building supervisor, Nick is great. He has a great personality and is very patient. He listens to all my "concerns" and respond promptly. He even picks up his cell phone on weekend when I have a blown fuse in my kitchen and gave me advice. He had accommodate and assist me to change my initial walk through date when I had some oral surgery done in NY. I had a condo in NY LI area and my experience with KB home and Nick opens my eyes on how excellent builders respond to their customer after the sales. KB could write the text book on customer care. They truly earn their motto on "relationship ...
Total Score 4
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Great team work
- Mehnaaz K.
- Verified HomeBuyer
- November 09, 2022
- Stockton, CA
we were the first time buyers, lt was a great experience, customer service was great and Michele was awesome she helped us from beginning to end .
Total Score 4
Quality 4
Trustworthiness 5
Value 5
Responsiveness 4
so far so good!
- Xuan H.
- Verified HomeBuyer
- October 22, 2022
- Spring, TX
I could not give 5 stars because everything were good, except the old KB loan team were incompetence and did not co-operate to lock interest rate for my mortgage. As a result, it cost me higher mortgage at closing with new loan team. Other than that, sale, maintenance, construction were all good.
Total Score 4
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Buying with Kb homes.
- Jill J.
- Verified HomeBuyer
- October 19, 2022
- Jacksonville, FL
A pretty good experience buying from kb.
Total Score 4
Quality 4
Trustworthiness 4
Value 5
Responsiveness 5
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