KB Home Reviews

The house was finished on time for closing.

I love my new home. However, it seems that in an effort to complete construction by deadlines (if there are any), corners were cut. There wasn't much attention to detail. Specifically, there were, and still are, MANY carpet staples/tacks sticking out resulting in numerous minor injuries. One light fixture was missing. A few spring door stops were also missing. There were small paint spots on the flooring. Irrigation in the front yard leaked. Most of these issues were remedied after notifying customer service. There may be other issues that are yet to be discovered (hopefully not). All in all, nice. I'm just worried about how the recent heat wave will affect the workers and in turn the quality of construction on current builds. ... More

We love our new home and are very happy with it. There were some delays along the way that could have been handled much better or avoided all together. Considering the climate of the economy being upfront, honest, and fully transparent about the time it will take to complete the home is essential. 15-18 months is a realistic timeline and knowing this upfront would have saved us a lot of money and stress. For those buying once you are in your home it is all worth it, but prepare for it to take over a year to complete and you won’t be disappointed.

Vanessa and George have been/are great, very attentive and professional. We are very happy with the customer service they provide. This review is mostly for them. Aside from George and Vanessa, we have had to be very proactive throughout the process to ensure things are getting done, from loans to post closing.

We purchased a home that the original buyer could not get financing, the home was selected and all the option were selected. When we agreed to buy the home there was not even a foundation poured. It would of been nice to at least have a few design options since we were purchasing a fallout home. I understand how things are ordered in the design phase but would of expected a few concessions, other that that we are satisfied with the home. The support from the construction manager, Mario Luebano was top notch, his attention to detail and genuine care for customers satisfaction was far and above our expectations. ... More

Overall it is good work.

Home is delivered in time and Sales team co-ordinated very well through out the process. Kudos to the team. Move in was smooth and the same quality of service continue through customer service team. Thank you for the team for prompt responses and timely fixing things.

We have been very satisfied with our KB Homes experience. We actually bought a home that was built by another customer who was forced to back out of the purchase, but when KB Homes offered to sell us the house, we were treated as well as any other customer. We weren't able to make any design choices, but the KB staff has been extremely responsive to the couple of minor issues we've had since moving in and has met with us any time we asked. The house is very well-built (and we have experience with other builders in the past) and we love the features and the service we've been given so far.

Martin, Tucker and Bryan have all been wonderful!

Starting from the beginning of the process, everyone has been great, kept us up to date on each phase of the home buying and building process. we were allowed to come visit the site and building of our home as often as we wanted too. the home was built right and I thank all involved.

I like the quality and design of my new KB home

From my first phone call to this company I feel very well come, I was walked through the whale process . I had a great experience working with good people. I recommend other people work with KB homes.

Overall a great experience. It’s a process and there will be mistakes but you have to roll with the punches and in the end it’s all taken care of!

Be patient.......some things take a while due to shortages

The team was great!!! This was an overall great experience

KB has and still is delivering the home they promised to build us. We’re still in the beginning stage of ownership with them but their sales team and building manager are continuing to fulfill promised items and tasks. They are both readily available to assist with issues discovered after closing unlike so many other builders. We feel they truly want us to be completely satisfied. They have limitations due to materials/workers and have not made any false promises. We value their honesty.

My experience was very good with KB homes. Some Things were delayed but it’s pretty standard right now. I looked forward to the weekly phone calls and updates with Diane and JP. It made the process go much smoother and quicker for me. Waiting is hard, but in retrospect it wasn’t bad and worth the wait. I’m very happy with my new home.

Everything is perfect except the workmanship of the whole house (Like outlets, switches and paint) is a bit rough

Every does come together and make sure things are great for the clients, that’s make the big purchases! We live our forever home!

They met my needs with them and there willingness to correct any issues I had

KB has excellent customer service

Visit your future home periodically, to detect issues in the construction process and ask for corrections every step till conpletion

Generally a positive experience. They will try to get you to bundle your mortgage and insurance with their in-house products/services but you can go with your own. Extremely hard to get any customized features on newer technologies, such as internet and solar systems. Such as structured wiring (ethernet, cable, etc) cabinet HAD to be in the master bedroom closet, and no option to go with larger solar system. However, ironically, super easy to customize "old tech" such as paint, fixtures and appliances. I got a good value for a good home, but I think if there's ever a next time, I'd go with a home builder who's much smaller and hence, responsive to what I am wanting in my home. ... More

That once you sign the design contract, there is no going back. Even if you want to change something the very next day. So leave some time between the two design appointments so that you can decide whether you want to change your mind or not.

The KB team has been great to work with. The part that hasn’t been the best experience is the quality of craftsmanship that went into the building and finishing of the home but I guess that’s part of the difficulty of todays straining times of workers and who’s available to work. The KB team has been great at trying to make up for the issues that have occurred and that’s awesome!