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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 10642 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars in All Areas

10642 Reviews in All Areas

Ratings by Category

Overall 4.5

Quality 4.3

Trustworthiness 4.5

Value 4.5

Responsiveness 4.4

Customer Reviews

You kept your timetable and schedule.

  • Michelle T.
  • Verified HomeBuyer
  • May 18, 2021
  • Castle Rock, CO

You kept your timetable and schedule.

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

We had an excellent superintendant!

  • James M.
  • Verified HomeBuyer
  • May 18, 2021
  • Las Vegas, NV

The key to being happy with a new home is being in the area when it's being built and being able to correct deficiencies quickly. That requires good coordination between the buyer and the site superintendent. That's exactly what we had. Our superintendent was responsive and immediately saw to it that issues were corrected. You just can't beat that.

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Buying during a Pandemic

  • Eraclio B.
  • Verified HomeBuyer
  • May 11, 2021
  • Santa Paula, CA

It was a very long process. From being pre-approved in early August until receiving our home in late March. Understandably with the pandemic going on the KB team in Santa Paula had a very tough job breaking bad news after bad news. From time lines being pushed back, to our entire 1st floor windows and slider being smashed in. But, we kept our hopes up and trusted Christian (at the Santa Paula location). He told us everything was going to be taken care of and done the right way. Now we are very happy in beautiful house, so I thank you and your team.

Total Score 4


Quality 5

Trustworthiness 4

Value 5

Responsiveness 4

Working with Deborah in the sales office. She was so nice.

  • Anonymous
  • Verified HomeBuyer
  • April 22, 2021
  • Rohnert Park, CA

Check things carefully in your walk throughs. I was so excited to see it, I didn’t notice things that are bothering me now.

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

KB Home - Home has been wonderful.

  • Tara K.
  • Verified HomeBuyer
  • April 19, 2021
  • Jacksonville, FL

Home has been wonderful. We love the neighborhood and the neighbors.

Total Score 4


Quality 5

Trustworthiness 4

Value 5

Responsiveness 4

Responsiveness

  • Joshua C.
  • Verified HomeBuyer
  • April 15, 2021
  • Riverside, CA

The number of defects/issues we had was fairly high, but the response to fixing them made up for it in our eyes.

Total Score 4


Quality 3

Trustworthiness 5

Value 5

Responsiveness 5

I love my house

  • Anonymous
  • Verified HomeBuyer
  • April 06, 2021
  • Ontario, CA

As a first time home buyer, I wish I would have been paired with a loan officer that was better at explaining the process and more communicative, but other than that I had a great experience with my build. (The loan officer wasn't terrible, I just needed more hand holding since I had never been through the process before.) The design center was fabulous and my consultant helped me truly design my dream home.

Total Score 4


Quality 4

Trustworthiness 5

Value 5

Responsiveness 4

KB Home - Sam and Jason were very responsive and personable.

  • Bert M.
  • Verified HomeBuyer
  • March 23, 2021
  • Firestone, CO

Sam and Jason were very responsive and personable. Good people to work with.

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

KB Home - The entire KB Team is quick to respond to any questions or needs.

  • Brent B.
  • Verified HomeBuyer
  • March 19, 2021
  • Riverside, CA

The entire KB Team is quick to respond to any questions or needs. I have no complaints other than having to do a lot of concrete work and landscaping after the purchase.

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

KB Home - Genesis and Darin were extremely helpful, they went up and above

  • Celeste G.
  • Verified HomeBuyer
  • March 12, 2021
  • Boerne, TX

Genesis and Darin were extremely helpful, they went up and above trying to always make us feel excited and very happy throughout the process.

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Professional Staff members

  • Carlos H.
  • Verified HomeBuyer
  • March 12, 2021
  • North Las Vegas, NV

Buying from out of State, all KB Home Representatives were very accommodating to our situation and responded quickly to our questions.

Total Score 4


Quality 4

Trustworthiness 5

Value 5

Responsiveness 4

The delay in getting into the house. Poor communication between city engineers and Kb homes staff.

  • Charles B.
  • Verified HomeBuyer
  • March 09, 2021
  • Fresno, CA

Enjoying the new. The quality is excellent and staff is cooperative, willing to go extra mile to help.

Total Score 4


Quality 5

Trustworthiness 4

Value 5

Responsiveness 4

Overall a good experience, but it could have been much butter

  • Rigoberto H.
  • Verified HomeBuyer
  • February 16, 2021
  • Anaheim, CA

While there were some issues, that needed major attention I would like to take a moment to highlight two people that in our opinion, went above and beyond to not only ensure that the many situations was addressed but personally ensured that we were informed every step of the way. First I would like to highlight Raul Garcia, Raul was not only personally involved in every aspect of the home buying experience, even once the home was handed over Raul, would stop to visit, call , text and answers all questions that we might have. Raul not just listened to our concerns he heard what we were saying ...

Total Score 4


Quality 4

Trustworthiness 4

Value 5

Responsiveness 5

Affordable price, great home

  • Anonymous
  • Verified HomeBuyer
  • January 21, 2021
  • Lancaster, CA

Lack of communication and professionalism with other departments, but Customer Service/Construction team provides the best customer care.

Total Score 4


Quality 5

Trustworthiness 4

Value 5

Responsiveness 4

KB Home - Our interactions with the sales office and construction superintendent

  • Jamar H.
  • Verified HomeBuyer
  • January 19, 2021
  • Sacramento, CA

Our interactions with the sales office and construction superintendent has been great/off the charts. However, the quality of construction has left something to be desired.

Total Score 4


Quality 3

Trustworthiness 5

Value 5

Responsiveness 5

professional building representative

  • Sherman P.
  • Verified HomeBuyer
  • January 19, 2021
  • Houston, TX

Good communications with builder: Maynard

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

KB Home - They will provide all the information that you need right away.

  • Cesar G.
  • Verified HomeBuyer
  • January 14, 2021
  • Lakeland, FL

They will provide all the information that you need right away.

Total Score 4


Quality 4

Trustworthiness 5

Value 5

Responsiveness 4

KB Home - We love our house, but we had to move quickly so the walk through

  • Emily R.
  • Verified HomeBuyer
  • January 12, 2021
  • New Braunfels, TX

We love our house, but we had to move quickly so the walk through was fast and now we are seeing small details. The main issue that we had/have is some of the light fixtures and fire alarms are popping off.

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

KB Home - The individual from KB Homes who sold me the home was great.

  • Shane P.
  • Verified HomeBuyer
  • January 06, 2021
  • Jacksonville, FL

The individual from KB Homes who sold me the home was great. Always there to help and get answers quickly.

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Affordable tome homes to buy at a lovely (top of the hill) location in the Bay Area

  • Karthik C.
  • Verified HomeBuyer
  • December 15, 2020
  • San Jose, CA

Affordable homes, nice hill views and prime location

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Quality overall with a caveat

  • Alton B.
  • Verified HomeBuyer
  • December 08, 2020
  • Magnolia, TX

The process was good. I found it disappointing from the get-go that if our real estate agent was not present on first visit they would not be allowed on the purchase contract. This cost me several thousand dollars on the start with no going back, despite using their preferred agents. The building process was good and relatively quick despite the early stages of the pandemic. The builder overseeing my home was outstanding and fixed everything I requested, within the bounds of KB's very tight leash. The design center had plenty of options despite being highly overpriced, I performed the same ...

Total Score 4


Quality 5

Trustworthiness 5

Value 4

Responsiveness 4

Happy but..

  • Jill L.
  • Verified HomeBuyer
  • November 12, 2020
  • Sacramento, CA

Everything was great until I found a crack down the middle of my front por ch. I was concerned about the comet made after that that I should just wait cuz I'll get cracks all over the place as the house settles. Before that everything have been wonderful. now I'm concerned about the cracks in the drywall and everything else that's going to happen.

Total Score 4


Quality 4

Trustworthiness 4

Value 5

Responsiveness 5

KB Home - Ask questions.

  • John S.
  • Verified HomeBuyer
  • November 07, 2020
  • North Las Vegas, NV

Ask questions. There will be things that you overlooked that you will be kicking yourself later on

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

KB Mortgage NOT recommended

  • Luziris B.
  • Verified HomeBuyer
  • October 15, 2020
  • Prosper, TX

I’m pleased so far with the project manager and the responsiveness when I have questions and needs. On the other side the experience through the mortgage approval and closing has been the worst experience ever. The closing was pushed more than 2 weeks from the original due date because the loan processor/analyst didn’t even check the emails I sent with the documents requested until the original “day of closing”. Documents where sent multiple times. No updates whatsoever after the delay, every day was a different story or request and no “target” day to close the loan. Even the appraisal for a ...

Total Score 4


Quality 5

Trustworthiness 4

Value 4

Responsiveness 5

Camille customer service

  • Xaymara D.
  • Verified HomeBuyer
  • October 09, 2020
  • Mascotte, FL

Camille is awesome and very friendly. She always answered my questions. I give her 100 %

Total Score 4


Quality 4

Trustworthiness 4

Value 5

Responsiveness 5