KB Home Reviews

Do your research before buying a new built from KB Homes. The quality of materials used to build these homes is cheap. So many issues with our new built, what a disappointment.

Nothing to say about anything

Model homes looked great, but after moving into the actual home, I realized the quality of KB Home is not top notch. You can tell people who painted and did the construction didn’t pay attention to details. You can hear impact noise from your next door neighbor. KB Home’s frontline employees (sales, superintendent) are great, but sr. leadership must drive quality for the whole company so it can trickle down.

Been here a little over a month and have had a bunch of issues with the house from electrical to plumbing to paint. Thought I was buying a quality home from a quality builder. Sense of urgency is just not where it should be to get issues resolved. Not too happy.

Sales and finance were excellent. Rolanda and Brad did a great job. Disappointed with interior craftsmanship and finish. Sloppy work and finishes feel cheap. Multiple issues with the home. Resolution of these issues being accomplished slowly.

We’re proud of our new home however I’m ashamed of how things were handled in the last week or 2 of the process

Finance took too long with certain documents which caused the closing to be delayed several times. The house is not fully complete and there were many flaws in the home. Found poor quality work and many items needed to go through warranty. It seemed like a rushed home. Still waiting on items to be taken care of even though several months have gone by since living in the home. Majority of the items owner had call the contractors for each job directly. It felt like I was doing someone else’s job.

Less than average experience so far in this new community.

Within mere 2 months of moving in the new built home we have already faced so many issues in the working capacity of the house. Listing a few here - patio screen door came off, no electricity in the laundry room, kitchen cabinets are coming off, master bedroom door lock is installed opposite way , 2 bulbs are plunging out of the wall, and so on. We put in work orders and only 1 work order was done and rest all are remaining. TOTALLY DISAPPOINTING. We bought 625,000 home for this,????? Need answers.

The subfloor on the second floor is completely loose, whenever you walk on some spots you can feel it moving and making noise cracking. When we moved in, we have bees right above our front porch, 2 months pass they still trying to figure out how to remove them. Small details they are fast to fix, but some more complicated problems they take time. Poor job on details. Food materials

Poor communication Poor follow thru Poor quality workmanship

The start of the buying process was great, everyone was nice, friendly, and communicative, but once we moved into the house, people stopped communicating with us and now we have to deal with a jerk who is our rep named Brett. I requested a new rep and the response is that we can't have anyone else. That's great customer service, make us have to deal with a jerk who has no interest in actually helping us or answering emails. We had large mistakes happen in the house and had to have them all fixed once we moved in. If you plan on adding an AC unit with KB homes, you'll want to check it when it's ran because they do a bad job at running it so that in just a few years, it'll go out. ... More

At first, Kb Homes was great. So much communication. It was great. However, towards the closing, I was worried. They rushed us to close by the quarter deadline saying that they’ll fix the things later. Well, I’m still waiting: floors to be relaxed because of scratches; a fridge to be replaced because it is dented in two places; 1/4 of my sprinkler heads don’t pop up; my garage door just broke; my shutters need to be punted; and I never received my Wi-Fi AC box that I was told was standard. I’ve only lived here two weeks. Needless to say, I’m extremely disappointed. At first, I told everyone that KB was great, but now I will be sure to caution everyone. DO NOT SIGN UNTIL THEY FIX EVERYTHING! ... More

Bad experience with part of KB Home employes and quality of work

The home buying as far as the loan and sales were ok. The quality of the workmanship on the home is subpar. No quality control. The vendors used needs to be held more accountable for their sloppy workmanship. Still awaiting response for my squeaking floors. Placed a workorder several weeks ago and no one has responded.

Seller’s agent Tanika had been great but I had some bad experience with a couple of others after discovering a water leak with about a week after moving in. I picked KB because of some friends who had a good experience at another city. Maybe it was the pandemic, the supplies shortages, the shortage in workers but they could really do better.

It took 15 months to build our home start to finish and it wasn’t even fully completed when we were pressured to close at the end of April 2023 so corporate could meet their goals, and we are now facing ongoing repairs and issues with the craftsmanship inside the home. KB REALLY REALLY REALLY needs to pay better workers to come in and build the homes. You guys would save so much money in the long run. Stop thinking so short-term with your costs and just think what a glowing review we’d have left you if your craftsmanship would’ve been better. Also, if the home would’ve actually been completed in a timely fashion instead of thrown together at the last minute so you could make your closing goal for the month. We love our homesite and community, and the repairs will be completed in time, but we just wish KB would care more about the homes they are building. Get rid of your cheap labor and pay your people better so you get better quality workers in your homes. Foreign workers or not, don’t scrape the bottom of the barrel to save a buck, you’re now going to pay for it on the back end anyway. Not smart business, and not at all good for customer service. Your Superintendent Grant and Project Manager Justin have been awesome and responsive to our concerns, but they can’t fix shoddy craftsmanship because they can’t watch every homesite daily to catch the bad work. STOP SACRIFICING QUALITY TO SAVE A BUCK. It’ll be what I tell anyone who asks me if they should consider KB Homes; they sacrifice quality to make money. Build with them at your own risk. ... More

There was an existing drainage issue. KB's representative and her manager assured us that the drainage would be addressed in a couple of months last November. It has been seven months, and my driveway was flooded with water last night after the rain. I tried to follow up, but there was no response.

Quality of work is kind of substandard. Stucco paint fell off in my front of the house. Laundry door is not shutting properly and misalign. A few items that was not being install during the walkthrough I have to go back to my list contract to provide those item. Nails found in our backyard . carpet installation not install properly and some other issues not to mention. Noted that this is my 2nd KB home that I purchase probably my last one. In fairness Troy, Chad and Klay are very helpful and professional.

Homes are worth maybe $400k from a value perspective, advertise starting at $540k with low grade fixtures, appliances, cheap lighting, cheap counter tops, other than kitchen, everything is low quality unless you pay for upgrades. After $120k in upgrades, you still have an unfinished basement, and lack things you should get standard. Lipstick on a pig best describes KB Homes value proposition.

Material used for home are cheap. Blue tape was taken lightly and not fixed appropriately. Claim calls have been great! Response has been fast.

Issues that were address at the beginning have not been fixed. I get told dates and still no one comes out. Would be nice to at least get an update.

Do not do your closing until the house is exactly ready and to your satisfaction they promise to do the outstanding work necessary and never have time once they get your money you are in your own.

Moving into a new house should be a wonderful experience. It's been a nightmare. I referred 2 people and now feel bad for them. I tell everyone I know to stay away. I still have issues after 2 months because KB hires the cheapest laborers amd then wonders why we as residents always call

For anyone looking to purchase a KBHome, buyer beware that you are about to embark on a rushed, confusing, and pressured experience. Before the purchase of our home and for an extremely short period thereafter, the responsiveness and ability to make promises made to assist, carry out requests, and fix issues were satisfactory. However, the follow-through on promises and communication regarding the status of issues have been extremely frustrating. It is clear that is important through the rushed purchase process that the company places utmost priority in getting a customer through to the finish line of purchasing but afterward, responsiveness, service, and customer-first attitude falls off a cliff. I had to escalate an email to upper management to receive any attention.. and it still not completed to date. The package is pretty at the surface, but the deeper you dig, the harder it is to stay in love with the deal you made. Also, please be weary of the $10,000 upfront that you need to put in that they don‘t tell you about to secure your purchase!! If you choose to back out, you lose $10,000. Ouch. ... More