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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11754 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11754 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

KB Home - Buying process a breeze, knowledgeable staff, realtor and lenders

  • Adolfo T.
  • Verified HomeBuyer
  • March 28, 2021
  • North Las Vegas, NV

Buying process a breeze, knowledgeable staff, realtor and lenders are great! On the other side, the quality of workmanship is way below what I expected.

Total Score 5


Quality 2

Trustworthiness 5

Responsiveness 5

The KB staff are all so awesome

  • Terry A.
  • Verified HomeBuyer
  • March 28, 2021
  • Las Vegas, NV

I’m very happy with everything the way the KB staff kept me posted to learn about my house. I would recommend KB homes to anyone for the help and service it’s been great.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The people made all the difference

  • Melissa O.
  • Verified HomeBuyer
  • March 27, 2021
  • Thornton, CO

The people I encountered throughout the entire process made purchasing a home through KB one of the best experiences. KB Homes take pride in who they select to represent their company and that is apparent in the knowledge and dedication shown by their employees.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The Staff

  • Arthur C.
  • Verified HomeBuyer
  • March 27, 2021
  • Porter, TX

This is my first time purchasing a home. I’ve heard so many bad experiences folks encountered with other companies, but KB made this a piece of cake. They held my hand every step of the way. Thank you guys

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

They are always available on the phone to answer questions , giving you weekly updates and very caring and compassionate.

  • Keluntang B.
  • Verified HomeBuyer
  • March 26, 2021
  • Houston, TX

Custom made homes. Built just the way you like it. Just like they said "No two homes are the same".Its true!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Everything is great and looks great

  • Joshua E.
  • Verified HomeBuyer
  • March 25, 2021
  • Valley Center, CA

Everything is great and looks great

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Everyone was so helpful and responsive!

  • Kaleb K.
  • Verified HomeBuyer
  • March 25, 2021
  • Loveland, CO

Everyone was so helpful and responsive! We loved the entire process!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Whitney Knowles

  • Whitney K.
  • Verified HomeBuyer
  • March 25, 2021
  • Schertz, TX

Great job and thank you.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - The red no parking zones in the streets were not disclosed to

  • Anonymous
  • Verified HomeBuyer
  • March 25, 2021
  • Riverside, CA

The red no parking zones in the streets were not disclosed to us. Nor was the parking on only one side of the street. Didn't know we were getting a small kid size toilet for one of the restrooms. My heater was not working on move in. After move in there is way too much construction going on and I'm in the middle of all that noise.

KB Home responded:
Hello, we're very sorry for any frustration. We can put you in touch with a manager of KB Home to discuss any concerns if you'd like. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. Best wishes. -Nick

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

Good craftsmanship

  • Steven S.
  • Verified HomeBuyer
  • March 25, 2021
  • Houston, TX

I'm very pleased with our home. It is very nice to know that it was actually done with human hands. And with that it has a very special touch a unique. We could not be happier with our purchase.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Quick response

  • Rolando M.
  • Verified HomeBuyer
  • March 25, 2021
  • Lockhart, TX

There were a few issues along the way but I would usually get a quick response when issues are brought up. Fast repairs made up for any defects found.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

I loved the personal contact on a weekly basis.

  • John G.
  • Verified HomeBuyer
  • March 25, 2021
  • Houston, TX

I was informed what was going on every step of the way!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Great and smooth experience.

  • Bryan P.
  • Verified HomeBuyer
  • March 25, 2021
  • Lancaster, CA

Great and smooth experience.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - Awesome experience and very attentive to home owners!

  • Shanel H.
  • Verified HomeBuyer
  • March 25, 2021
  • Anaheim, CA

Awesome experience and very attentive to home owners!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Quality of work for a great price. Plus amazing customer service.

  • Alex C.
  • Verified HomeBuyer
  • March 25, 2021
  • Georgetown, TX

This is my second home from KB and both buying experience have been amazing. Both times I was able to buy a new build within my price range. I truly believe if your looking to purchase a new home for a great price use KB homes. I will definitely tell al my friends and family.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Phil increased the ratings we provided

  • Kisa J.
  • Verified HomeBuyer
  • March 25, 2021
  • Del Valle, TX

Our experience with KB definitely had its highs and lows. In the beginning of the build there was a bit of a foul taste and when considering communication from the studio the thought to pull out crossed our minds several times. It's really unfortunate the staff in the studio was not on point with descriptions and lacked in depth knowledge of options; their lacking lead to issues with construction and our overall satisfaction. We were fortunate enough to have a realtor, Shae Nickerson, that operated with what we wanted in mind from day one, up to and past closing. We were also blessed to be ...

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 5

Customer Service

  • Jennifer T.
  • Verified HomeBuyer
  • March 24, 2021
  • Patterson, CA

Customer service was amazing from start to finish. We couldn't be happier with our 1st home. It's absolutely beautiful!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Easy purchase.

  • Stanislav K.
  • Verified HomeBuyer
  • March 24, 2021
  • San Jose, CA

Easy purchase. KB Home customer obsession is great. I love the new place.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Great team and very supportive as well.

  • Peter I.
  • Verified HomeBuyer
  • March 24, 2021
  • North Las Vegas, NV

Great team and very supportive as well.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Pumping out too many homes too quickly leads to poor quality

  • Jonathan L.
  • Verified HomeBuyer
  • March 24, 2021
  • Las Vegas, NV

Pumping out too many homes too quickly leads to poor quality work. Would not recommend Kb home

KB Home responded:
Hi Jonathan, I’m sorry that you’re disappointed with your experience. We would love to have somebody contact you regarding any concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -Brian

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 1

KB Home - Overall great process from start to finish in building our home.

  • Jay C.
  • Verified HomeBuyer
  • March 24, 2021
  • Manor, TX

Overall great process from start to finish in building our home. The design phase was definitely the best part. Updates as time progressed went well and though the timeline was underdelivered, it still worked out. The mortgage was the best it could have been and I am thankful for it.

Total Score 5


Quality 5

Trustworthiness 4

Responsiveness 4

KB Home - Excellent service and responsiveness throughout the home buying

  • Jorge M.
  • Verified HomeBuyer
  • March 24, 2021
  • New Braunfels, TX

Excellent service and responsiveness throughout the home buying and building process!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Forget you after the buy

  • Lizabeth M.
  • Verified HomeBuyer
  • March 24, 2021
  • San Antonio, TX

After the purchase of my home was completed, the issues that were remaining to be resolved have still not been resolved fully and it’s been 3 1/2 months. I can’t get anybody to respond to my messages even though they told me they will stay connected with me for six months and that they won’t forget me just because the purchase is completed. I have learned that that is not true

KB Home responded:
Hi, Lizabeth, we are sorry for any frustration. If you would like assistance with this matter, please feel free to e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. Best wishes. -- James

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 1

KB Home - I did have an issue with the garage door opener, but it was addressed

  • Melissa M.
  • Verified HomeBuyer
  • March 24, 2021
  • Katy, TX

I did have an issue with the garage door opener, but it was addressed quickly.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The House of my Dreams

  • Ileana P.
  • Verified HomeBuyer
  • March 24, 2021
  • Gibsonton, FL

My house is very well built, excellent finishes. Jeff, Tony and Rafael kept me informed of the construction process at all the times and delivered my house on time. Highly recommended.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5