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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11481 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11481 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

KB Home - The people at kb homes are nice and professionals.

  • Charlie P.
  • Verified HomeBuyer
  • November 21, 2019
  • Manor, TX

The people at kb homes are nice and professionals. The home buying process went smooth. They provide great customer service and quality workmanship.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - Reason I give 3 stars in materials and workmanship is I notice

  • Mireylle M.
  • Verified HomeBuyer
  • November 19, 2019
  • Universal City, TX

Reason I give 3 stars in materials and workmanship is I notice things on moldings and kitchen cabinets little cosmetic things..but besides that Kb home seller Jason, and construction Managers,Supervisor and Team is on top of all. Kb Home Mortgage division on the other hand was horrible handling issues, process and communicating with me. It was a blessing I got mortgage loan with another company cause the experience, communication and expertise was totally different.

Total Score 5


Quality 3

Trustworthiness 5

Responsiveness 5

KB home

  • Anonymous
  • Verified HomeBuyer
  • November 19, 2019
  • New Braunfels, TX

The builder was really informative on the process and kept us up to date on any delays. He also responded timely to questions we had making this an overall good experience

Total Score 5


Quality 5

Trustworthiness 4

Responsiveness 5

Wonderful experience!!

  • Keya E.
  • Verified HomeBuyer
  • November 19, 2019
  • Tucson, AZ

Miss Elaine is the best!! She made the whole experience a positive one. Even when I would get frazzled she always knew how to keep me positive and keep moving forward. It was so much fun getting to design the house and watch it build. I would recommend KB to anyone and everyone. We looked around at several other builders before choosing KB and I’m glad we did.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Very satisfied, only miner finishing issues.

  • Knut S.
  • Verified HomeBuyer
  • November 13, 2019
  • Cave Creek, AZ

All the staff has very responsive to any questions we have had.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

We love our new home

  • Joseph W.
  • Verified HomeBuyer
  • November 13, 2019
  • Georgetown, TX

There are always horror stories you hear about new home builders and owners who are unhappy with their new home. Our story is NOT one of those stories. Ours was a great story, a pleasant story, a great home, and continues to be to this day. From the design studio, to KB Home Loans, to now living and loving our home - KB Home has be a surprise in the many things they have done for us and our home. The little things in the home that take a lot of the worry out home ownership. Lots of included items that you might take for granted are there so we dont have to worry about them. Sure, it's ...

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

concrete patio...

  • Donald W.
  • Verified HomeBuyer
  • November 12, 2019
  • Riverview, FL

patio and walkway concrete cracking...

KB Home responded:
Hey Donald, if you need assistance with this, we'd be happy to help. Please feel free to e-mail CustomerRelations@kbhome.com. -James

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - I believe the builder is sincere in providing a quality home

  • Mark F.
  • Verified HomeBuyer
  • November 12, 2019
  • Manor, TX

I believe the builder is sincere in providing a quality home to its customers

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 5

Excited New Home Owner

  • Andrew R.
  • Verified HomeBuyer
  • November 12, 2019
  • Maricopa, AZ

We love our new home. KB Homes and the building team did a great job for us. Jacquie and Chris bring value to the whole process!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Everything as expected/as promised

  • Ramzi B.
  • Verified HomeBuyer
  • November 06, 2019
  • Rohnert Park, CA

I don't like surprises neither good nor bad. And that's what you get from KB Home. Everything was delivered as promised and as chosen at purchase time. That's a good thing.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Great move up experience

  • Valentine E.
  • Verified HomeBuyer
  • November 05, 2019
  • SAN ANTONIO, TX

Builder provides options to design your home according to your means and several mortgage solutions to put you in your home. Also has a variety of home plans on offer

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Good service well done.

  • Michael R.
  • Verified HomeBuyer
  • November 04, 2019
  • Live Oak, CA

KB is no.1 in costermer satisfaction.They are a awsome group of people.

Total Score 5


Quality 5

Trustworthiness 4

Responsiveness 5

Staff are very professional, courteous, friendly, knowledgeable, and respectful!

  • Paul H.
  • Verified HomeBuyer
  • November 02, 2019
  • Denver, CO

Every staff members, from construction to sales and loan services, were extremely friendly, courteous, and respectful. Their professionalism and knowledge were very helpful.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great home and process

  • Steven H.
  • Verified HomeBuyer
  • October 31, 2019
  • Pflugerville, TX

KB Home did a great job working with us and helping us even after we moved into the home. Their process was easy to use and they were usually quick to respond to issues we have.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

A Great Experience

  • Annie B.
  • Verified HomeBuyer
  • October 30, 2019
  • North Las Vegas, NV

Working with Gena made me feel at ease from the beginning to the very end

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Good work and like when they fix the little repairs

  • Crisanto C.
  • Verified HomeBuyer
  • October 30, 2019
  • Buckeye, AZ

No comments

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

New Home

  • Kathleen M.
  • Verified HomeBuyer
  • October 29, 2019
  • Tucson, AZ

We are very pleases with our new home. The only reason I didn’t give a higher grade on the workmanship is that I feel whoever laid our tile eas a city cares less. There are all kinds of steaks that won’t clean properly because The grout and cement was done either too fast or carelessly. Some streaks won’t come out and I’m still finding areas that need special attention.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - All great

  • Nagapandi M.
  • Verified HomeBuyer
  • October 29, 2019
  • Sacramento, CA

All great

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Happy customer

  • Karin Z.
  • Verified HomeBuyer
  • October 29, 2019
  • Live Oak, CA

Whenever we had any issues it was addressed quickly. Due to our personal situation all of the staff were very kind and patience with alot of understanding.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Feedback Home

  • ISRAEL R.
  • Verified HomeBuyer
  • October 26, 2019
  • Converse, TX

House is Great. Some places you can tell where operations were rushed. But they do come out and correct any issues ASAP.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Good experience

  • Albert P.
  • Verified HomeBuyer
  • October 25, 2019
  • North Las Vegas, NV

Gena our sales lady was very knowledgeable and attentive to our needs and questions and very thorough during the purchase process of our new home.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 4

Wonderful home and we got just what we paid for

  • Anonymous
  • Verified HomeBuyer
  • October 22, 2019
  • Fresno, CA

KB Homes the developer always was and continues to be professional and quick to respond to issues. Although we had some delays/issues with KBHS I don’t have anything negative to say about KB Homes and the building crew. I do believe the quality of paint used for internal paint was below average and the quality of wood with fence boards was just OK. Not to say I didn’t get what I paid for I just expected something a little bit better. Overall I am very pleased with my new home and look forward to growing and raising my family here.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Very pleased with my new house

  • Robert C.
  • Verified HomeBuyer
  • October 22, 2019
  • Seffner, FL

Do you homework before going to the design studio. It's really too much for one day. After you get about half way through the choices you are exhausted. You just want to get it over with and you make mistakes.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Great customer service!

  • Dedrea J.
  • Verified HomeBuyer
  • October 22, 2019
  • Houston, TX

My experience was great from signing purchase agreement to closing!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

So far so good

  • Christopher W.
  • Verified HomeBuyer
  • October 15, 2019
  • Moreno Valley, CA

Very nice from the start to finish. It’s been a great experience. I highly recommend buying from KB Home.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5