KB Home Reviews

Process started off positive. This was our second KB home so had some knowledge of the process and what to expect. As time progressed we were offered design credits and improvements that were told could not be accommodated at the 11th hour due to materials being ordered for the house construction placed by the previous buyer that fell out of the deal. Sales staff was prompt at replies prior to construction, but questions to answers toward completion of the house began to take a few days for a reply. My suggestion would be for sales to be transparent and design and construction to tighten communication so buyers are not promised upgrades that can’t be accommodated. Overall the the experience was positive. ... More

The entire process building with KB was extremely smooth. We love the flexibility of choosing different options, changing floor plans, and adding different features to make our home unique. The only wish we had was better quality flooring/non-carpet options for the base options (carpet is pulling up and going flat after 1 month).

If your picky about a few things let it be known before the construction begins. That way it’s done to your standards.

Could have used better quality fixtures. Also there is lots of overspray on the flooring. It very good at details.

Be patient!!

Good value for the price.

Check home for any things that need attention from seller. Make sure you let them know when you haven't received any call backs to fix the problem. This helps the builder in who they use for their construction and appliances.

Had a very good home buying experience with KB. So far enjoying the new home without any problems and staff is very responsive too.

From start to finish, and even after the purchase, KB Home will be there to assist in any way. I have had great experience with them. They will do everything they can do exceed customer satisfaction.

As a first time home buyer, it was a great experience all around.

Overall happy with the new home process

It was a good home buying experience.

Great price but some of their material aren’t the best with their comercial home building over all I’m happy

Choose wisely for any upgrade you want for your house because it makes a huge difference and money worth.

Everyone I’ve worked with has been incredibly nice. Unfortunately there was some sloppy work done in a few areas and I’m still waiting for an issue to be fixed almost two months after moving in.

Be sure and hire an inspector before signing.

The loan experience was somewhat rough. I felt like I could not get straight answer from the KB Home loan department. My date kept being pushed out which was a pain. The customer service from the sales, design customer care was fantastic and Chad still keeps in touch.

Experience has been better than expected, the responsiveness for repairs has been amazing! Go candy! Ioana was amazing and super responsive with any questions and concerns. Overall i would buy another Kb home

Overall the process of buying the house was smooth, material in the house are better than other builders. We love ours house.

After the closing i found some issues and contacted the warranty service department. Greg was very responsive and he immediately come and check the issues and resolve it. Really appreciated the excellent service.

Daniel was very helpful and responded to my questions and inquiries.

Terry has been very responsive to our requests for assistance and has answered all our questions adequately.

They have done a great job at working with my husband and I and our schedules.

A pleasant experience was ruined by the closing company. I don't understand why we had to drive to tucson with funds when there are soo many title companies nearby. It took 24 hours after the check was delivered to actual closing. I was not told the closing date until it was too late to do electronic transfer of funds.

My journey went smooth , The whole team were supportive and responsive at every step, The sales agent was amazing who went above and beyond to satisfy my needs, The only thing I would say is that quality needs to beimproved a bit but still it's not that bad but can be improved, Remaining the whole journey as a first time home buyer was very positive.