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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11756 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11756 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

KB Home - We are happy with the home.

  • Autumn G.
  • Verified HomeBuyer
  • March 23, 2021
  • Palm Coast, FL

We are happy with the home. However, we still have some issues with the home. Additionally, we recently found out that our property extends past the fence KB installed along the back of our property. We've learned that we need to maintain our property behind the fence, but we have no access to it. We also risk losing that portion of land we own to the neighboring development if it's not maintained properly.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 2

KB Home - Please do your research before purchasing any home, not just

  • Cristina M.
  • Verified HomeBuyer
  • March 22, 2021
  • Hollister, CA

Please do your research before purchasing any home, not just KB, but any home. Check reviews online and also check Better Business Bureau (BBB). I wish I would have done more research before purchasing my Sunnyside Estate home.

Total Score 2


Quality 2

Trustworthiness 1

Responsiveness 1

KB Home - KB homes provided me a truly rewarding home buying experience.

  • Pepito P.
  • Verified HomeBuyer
  • March 22, 2021
  • North Las Vegas, NV

KB homes provided me a truly rewarding home buying experience. Linda, the sales agent started it with her smile and caring attitude. Laila and Ana with their help in loan processing. Paul with his constant monitoring of the construction and Alberto of customer service. I may have missed some names to mention but KB homes staff really went the extra mile and made my buying a truly memorable one.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

How easy the home buying process is

  • Adrian G.
  • Verified HomeBuyer
  • March 22, 2021
  • San Antonio, TX

Everything has been great thus far just have a few minor complaints but nothing serious. The house has definitely been worth buying and I have also recommended some people to do the same.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 3

KB Home - Do your research first, get a realtor lawyer to review your contract

  • Juan H.
  • Verified HomeBuyer
  • March 21, 2021
  • Jacksonville, FL

Do your research first, get a realtor lawyer to review your contract and offers, visit your construction site every week, stay on top of construction.

Total Score 3


Quality 1

Trustworthiness 1

Responsiveness 3

Great experience!

  • Jarrell J.
  • Verified HomeBuyer
  • March 20, 2021
  • Houston, TX

My experience with this company was great, with any issue I had the response of their staff was amazing. Cristina was amazing always responded immediately and helped my family and it’s needs!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - The entire KB Team is quick to respond to any questions or needs.

  • Brent B.
  • Verified HomeBuyer
  • March 19, 2021
  • Riverside, CA

The entire KB Team is quick to respond to any questions or needs. I have no complaints other than having to do a lot of concrete work and landscaping after the purchase.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - Good home I love kbhome.

  • Sak P.
  • Verified HomeBuyer
  • March 19, 2021
  • Kyle, TX

Good home I love kbhome.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Materials and quality of work is not that great.

  • Anonymous
  • Verified HomeBuyer
  • March 19, 2021
  • Moreno Valley, CA

Materials and quality of work is not that great. It was a rush work despite of the 7 months waiting. Customer service is great.

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 2

Quality

  • Joel J.
  • Verified HomeBuyer
  • March 18, 2021
  • New Braunfels, TX

I went with KB build because of thier reputation and quality. I was both happy and disappointed in the final quality of my home. seems the final details were very rushed. However I have been working with KB on fixing and finishing all the issues I had since moving in and they are very responsive and everything has almost been completed.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Positive Experience with KB Home

  • Christina D.
  • Verified HomeBuyer
  • March 17, 2021
  • San Jose, CA

We’ve had a very positive experience with KB Home from our initial tour to the contract phase with KB Home Loans, to moving in and getting settled. The customer service reps who have helped us with some issues/repairs upon move-in have provided top-notch service and care; I can tell they enjoy their roles and care about their clients’ experiences. My husband and I are very happy here so far!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pricing!

  • Jose S.
  • Verified HomeBuyer
  • March 17, 2021
  • Uhland, TX

KB Homes offer a great product!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Sergio customer service representative was very responsive to

  • Roberto R.
  • Verified HomeBuyer
  • March 17, 2021
  • Fresno, CA

Sergio customer service representative was very responsive to all our needs. Very professional and courteous

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Beautiful Hime

  • Ana M.
  • Verified HomeBuyer
  • March 17, 2021
  • Bradenton, FL

My overall experience was great

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Enjoyed the experience from choosing a home style to the completion.

  • Angelique P.
  • Verified HomeBuyer
  • March 17, 2021
  • North Las Vegas, NV

Enjoyed the experience from choosing a home style to the completion.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great Process

  • John P.
  • Verified HomeBuyer
  • March 17, 2021
  • San Antonio, TX

This has been an easier process than I could ever imagine. They have followed up with all my concerns and they have been very open and transparent with no hidden fees or anything. If you want an honest company with high integrity then you will never go wrong with KB Homes.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excellent service and quality home!

  • John M.
  • Verified HomeBuyer
  • March 17, 2021
  • Las Vegas, NV

Great home buying experience with KB Home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - KB homes has been really good to me, my buying experience was

  • Leonor H.
  • Verified HomeBuyer
  • March 17, 2021
  • San Antonio, TX

KB homes has been really good to me, my buying experience was a little different but, KB homes made it doable!!! grateful for Belinda Dillard, she is awesome!! she goes extra mile to answer me with all my questions and concerns, also to Scott, he takes care of issues / request in a timely manner.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - Seville Sales personal were the best

  • Jose L.
  • Verified HomeBuyer
  • March 17, 2021
  • Fresno, CA

Seville Sales personal were the best

Total Score 4


Quality 5

Trustworthiness 4

Responsiveness 2

KB Home - Love the home, builders are responsive when there are issues

  • Sheila V.
  • Verified HomeBuyer
  • March 17, 2021
  • Lancaster, CA

Love the home, builders are responsive when there are issues

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Employees were very professional.

  • David B.
  • Verified HomeBuyer
  • March 17, 2021
  • Las Vegas, NV

Employees were very professional. Any issues we had after moving in were addressed immediately

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Bad quality of workmanship and materials

  • Anonymous
  • Verified HomeBuyer
  • March 17, 2021
  • Conroe, TX

Bad quality of workmanship and materials

KB Home responded:
Hello, We're sorry for any frustration with your home and materials. If you would like to speak with a representative, we can put you in touch with a manager to look into your concerns. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. – Brian

Total Score 2


Quality 1

Trustworthiness 2

Responsiveness 3

KB Home - It was all a great experience.

  • Beverly R.
  • Verified HomeBuyer
  • March 17, 2021
  • Houston, TX

It was all a great experience.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - We have an excellent service, also the answers were on point

  • Domingo P.
  • Verified HomeBuyer
  • March 17, 2021
  • Saint Cloud, FL

We have an excellent service, also the answers were on point and precise. the closing of the house was promised by the schedule date.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Great team-Rob in sales, Fidel on construction, Chris and Sean

  • Gavin L.
  • Verified HomeBuyer
  • March 17, 2021
  • Jacksonville, FL

Great team-Rob in sales, Fidel on construction, Chris and Sean on the loan side. The house turned out even better than we imagined !

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5