KB Home Reviews

We have a great experience with KB Home, we are happy with our new home.

The process in buying the house was fairly good. Once the sale closed the communication about issues with the house decreased. I feel like issues with the house are not being addressed. I have had reach out at least 3 time for specific issues and have gotten nothing accomplished.

Know what you want come in with a realtor to look at model homes

On-site Project Manager/Superintendent, Jodie, does an outstanding job in responding to any questions or issues. He deserves a 10 star rating and he needs to get some manpower resources on the KB side to help his outstanding efforts.

Closing was delayed due to a water pressure issue that should have been foreseeable. We have over $1 million in escrow for more than a week that could have been earning 5.4% interest.

Process was easy. Small attention to details are lacking (caulking, paint, exterior details, etc). Overall, not bad.

We were looking forward to moving into something that was just ours and KB made that happen.

First time buying a new home from the KB brand. Our previous home purchase was also a new home but from another builder. Needless to say we had some experience on the steps to follow when agreeing to purchase to move in. I must say that KB does have a good quality home and that we are very statisfied.

The house is built with better quality and I do not have any complaints in that perspective. But the communication during the building construction progress could be better. There are a lot of false promises made which affect any individual both mentally and emotionally. It is really hard to change plans with the false promises from the builder.

Our experience with the design center was very frustrating. We were unable to get all the upgrades we wanted due to cost restrictions. The building manager ( Brian ) was awesome, he was very responsive and helpful for what ever our needs.

We recently completed a home purchase with KB, and overall, we are pleased with the results. The builder was notably flexible during the purchase process, accommodating our requests and making the experience smoother. While the project did take longer than anticipated, they were diligent about providing updates to our realtor, which we greatly appreciated. However, we were somewhat disappointed with the classification of certain features as upgrades. For instance, items we felt were essential for a modern home, such as LED lighting in the rooms, were considered upgrades. We believe such features should be standard in today's housing market. Despite these points, the quality of the construction and the team's responsiveness were good. We would recommend to anyone looking for a flexible and communicative builder, but suggest discussing what is included as standard versus upgrade early in the process. ... More

There is always room for improvement, and these aren't high end townhomes. That said, the few issues addressed to the building team were quickly responded to and remedied ( albeit they should not have been there to begin with). Home value, at time of purchase, seems in line with market conditions and the entire build time seems appropriate. Overall, a much better home buy/build experience than anticipated and would recommend at this price point.

Decent home with decent materials. Home price is decent compared to other builders.

Overall it was a okay buying process. The beginning with the sales rep, was very hectic, and unprofessional. After the home was purchased Scott has been great with reaching out to me and making sure everything is good in the home. The only negative part was during the actual buying process. Everything else is great.

I really appreciated all the emails in the building process. Workmanship/Materials: I wish somethings would have been said about the time not being sealed prior to move in. I wish it was also said (if it is said then emphasized more) that the paint will be a matte as well. Both the sealing and the paint should at least be things that people can choose to upgrade through KB. I know everything can't be perfect but I do feel that the painting could have been done better (lots of little dots on my time). Also anything that I asked to be touched up was done, however now it is just as obvious. Trustworthiness: I also feel that it should be explained that if you don't have a realtor to represent you, then KB is just representing themselves which with any company that is not what is best for the customer. Obviously this would take money away from them so it won't happen with any builder. I had a lot of confusion when dealing with KB financial and feel they were talking around my questions to halfway answer so the outcome was best for them. Value I gave 4 because they are very expensive houses. I understand that is the going rate but I feel the sale price is nowhere close to the actual cost to build it. I feel KB definitely does not use the best products (paint company they use says that they water down the cheapest paint that they buy from them). This might be standard with all builders but does not make it "Great" quality. Responsiveness: Great responses prior and once purchased. I haven't really had an issue except for sealing time and paint quality which I had an outside company do. I hope i continue to get great responsive after this review is complete as well. ... More

I love my home. I wish there were more focus put on ensuring the quality of workmanship from start to finish and the presentation and cleanliness. Other than that, everyone was attentive and helpful to my concerns during the build process. I suggest improving customer service response time during the 30-90 days after move-in as this a critical time for the homeowners as they discover their new home and much of the information provided to them initially were more likely lost or forgotten. Understanding this and being available to homeowners is key to building trust and getting the five star rating. ... More

The sales rep, design studio and customer service rep were nice and helpful.

Happy for our first home

KBhome can build your dream home even not the top builder but they can do their best. They may improve the service that make you feel your spending value forever. Their finance advisor is excellent.

We had a good experience with KB homes You get a nice home for the money spent and the KB team members are very attentive and supportive.

Home buying and sales office experience great. Seemed like they had a floor plan for any situation. Walkthrough/closing/key handover process is a bit confusing and not cool device to homebuyer. Blue tape from walkthrough removed even though items weren’t fixed.

We had a good experience with KB. It was a learning experience as we had never built or bought a home previously. Everyone we dealt with was very responsive to our questions and answered in a timely manner

The initial shock of what the home doesnt come with was difficult to accept after visiting the design center. By that time they have your deposit, so theres no going back of you dont want to give away money. The sales people at the actual neighborhood site are amazing and bend over backwards for you. That is for sure! But the KB Home finance was a true horror show. Every conversation, every interaction was like pulling teeth and nothing was conducted the way it usually is with a finance group. Oh the nightmare. What a bunch of newbs. The title office, on the other hand, was amazing! So what is NOT included with the house, (that we think should be without being charged extra) is: cabinets in the laundry room, nickel plumbing fixtures, nickel shower enclosure in master, luxury vinyl in the living room (instead of carpet), hardware on kitchen cabinets, elongated toilets, pendant lights at kitchen island, fans in living and master. I will say that we are super impressed with the home insulation. Its by far the best insulation we've had...and we've lived in a lot of homes. The person who was supposed to check in on us after 30 days from movein asked my husband how things were after 5 or 6 days. I havent met the guy and wish I had cuz we need him now...nowhere to be seen and its been almost 2 months. Wish i had his number. You cant check on people's houses when theyre not even unpacked or moved in yet. Not great customer service after the fact. ... More

plumbers should be more congnizant of framers when putiing in pipes. waist pipe in basement is not straight up and down and will make it very difficult to frame in a wall and have it perpendicular. not sure if this can be corrected or not.

Process was good. Diana was amazing. Once constriction started, it was ok. Learned that they will be fast and sloppy. We went every week to experience the "new built" saw issues even tho we are not builders. Told them so our closing date was not effective. The issue was accent lights. They missed that and many small things. If they want to earn credit for the amount they toon to build, still not impressed. The quality was disappointing. Now I have to sit here and get with people to come correct the job at my concinicence having to cancel my appointments to accommodate them. Live my home but won't ever buy from KB ... More