KB Home Reviews
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What Homeowners Have to Say About KB Home.
KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11307 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
KB Home - I have not been given the walk thru of the house.
- Isaias G.
- Verified HomeBuyer
- December 21, 2018
- Manor, TX
I have not been given the walk thru of the house. How everything works.
KB Home responded:
Hi, Isaias, if you need assistance with this, we'd be happy to help. Please feel free to e-mail CustomerRelations@kbhome.com. Best wishes. -- Lynn
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 4
Review
- Anonymous
- Verified HomeBuyer
- December 20, 2018
- Stockton, CA
Purchase experience was great! Liz answered all my question and explained everything in simple terms. I didn’t pick the design options of the house but I was in love with the upgrades the house came with. Again, Liz has been very helpful even after my purchase. She has been responsive to all my questions in a timely manner and has made my first home buying experience amazing!
Total Score 5
Quality 5
Trustworthiness 5
Value 3
Responsiveness 5
KB Home - The KB Home staff was awesome.
- Saran R.
- Verified HomeBuyer
- December 20, 2018
- Stockton, CA
The KB Home staff was awesome. Each step of the buying process was explained. We also received updates on the building progress of the home.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Satisfied KB Home customer
- Bryan J.
- Verified HomeBuyer
- December 20, 2018
- Murrieta, CA
The buying process was made easy and it really helped that KB Home was willing to work with us even though our old home was not yet on the market. We were given updates with photos from Rhonda in the sales office so we were always in the loop on the progress of our home. The superintendent Karl w
Total Score 5
Quality 5
Trustworthiness 4
Value 5
Responsiveness 5
KB Home - I love my new home
- Kevin W.
- Verified HomeBuyer
- December 20, 2018
- AURORA, CO
I love my new home
Total Score 5
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
Great
- Olawale I.
- Verified HomeBuyer
- December 20, 2018
- Richmond, TX
Excellence
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
Poor workmanship
- Andrew P.
- Verified HomeBuyer
- January 24, 2026
- Texas City, TX
Be aware after living here for a month or so I find the workmanship was very rushed to be specific the finish work like the calking and wall repairs and trim fitment and the clean up! Also kb could spend a little more to put better product like door handles soft close hinges and don’t paint the door hinges!!!
Total Score 5
Quality 3
Trustworthiness 4
Value 4
Responsiveness 4
My fears came to life!
- Eileen M.
- Verified HomeBuyer
- January 07, 2026
- Maricopa, AZ
Everything seemed great when I first moved in but after a few days I noticed a lot of discrepancies in my home. I had a leak in my sink since the builder failed to check for any leaks, a conduit was missing from my bedroom and overall I was not happy with how long it takes to the warranty person to come and check everything out. I was promised a top of the line home and that was not given to me.
Total Score 5
Quality 3
Trustworthiness 3
Value 4
Responsiveness 2
My Furnace is not working
- Danita S.
- Verified HomeBuyer
- November 05, 2025
- Brighton, CO
My home is great, but I have been having issues getting my furnace working properly. Hopefully this gets fixed soon before it starts snowing. Beautiful home, but it would be better with working heat.
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 1
The home buying and customer service experience was great
- Richard K.
- Verified HomeBuyer
- October 14, 2025
- Chino, CA
KB names go long way. Great home buying and customer service from Jane and Joseph.
Total Score 5
Quality 3
Trustworthiness 4
Value 4
Responsiveness 4
My overall experience was great
- Hiram C.
- Verified HomeBuyer
- September 28, 2025
- Lake Wales, FL
The whole process was amazing but the best part was finally moving in. House was build pretty quick and well build. The whole team was very respectful and responsive. Pedro who was my sales representative did an amazing job keeping updated with anything corporate related. Hector who was the superintendent didn’t let me miss anything as far as building process, super awesome guy. KB Homes is the way to go, you will get your build house like no other.
Total Score 5
Quality 4
Trustworthiness 4
Value 3
Responsiveness 3
Sales Team - Customer Service Team - Finance Team Fantastic Trio
- Joseph C.
- Verified HomeBuyer
- August 26, 2025
- Apopka, FL
It seems that this house was a rush build - which left a lot of deficiencies. The customer service and warranty team are diligently working on issues.
Total Score 5
Quality 2
Trustworthiness 5
Value 5
Responsiveness 3
I give it a 3/5 overall
- Lesly-Ernestina B.
- Verified HomeBuyer
- August 06, 2025
- San Jacinto, CA
Looks like my home was just built fast and easy because you can tell on the smaller details
Total Score 5
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
Disappointment
- Anonymous
- Verified HomeBuyer
- July 14, 2025
- Titusville, FL
I am disappointed in the ‘’ 1770 walking closet’’. Very bad design like the Kitchen pantry. There is hardly no room in the pantry and I live by myself. I can’t imagine how uncomfortable this will be for a family to deal with. All of these minor details creates a dissatisfaction with the house that I bought. It creates unnecessary hazzle that could be avoided. Homes come without gutters. I can’t believe you want to sell a house in that range of money without something that is crucial to have in a house.
Total Score 5
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
After sales service is poor.
- Lena F.
- Verified HomeBuyer
- June 04, 2025
- Henderson, NV
The carpet pad was upgraded and paid for but did not meet our expectations. The garage door makes a loud sound.
Total Score 5
Quality 3
Trustworthiness 4
Value 4
Responsiveness 4
What was fixed was done in a timely manner.
- Shawn D.
- Verified HomeBuyer
- June 03, 2025
- Lancaster, CA
I appreciate the work that was done on my new home. What I did not like was that the builder came to the home and stated that he would have something fixed and that we would get our home cleaned for free, but later I got a email that stated that there was a claimed for fixing an item and for house cleaning, when we did not ask them to do either. The project that we asked to be fixed was not in the claim. But other than that I am happy in my new home.
Total Score 5
Quality 3
Trustworthiness 3
Value 4
Responsiveness 3
Good experience in overall
- Abyl S.
- Verified HomeBuyer
- May 09, 2025
- Tucson, AZ
Great experience in overall, the building quality is as expected. There are some very small things, I decided to take care myself (paint retouch, doorbell button installation, concrete in the ramp, water dripping from a pipe).
Total Score 5
Quality 3
Trustworthiness 5
Value 3
Responsiveness 3
Always give us update while building the home
- Edith S.
- Verified HomeBuyer
- May 02, 2025
- Winchester, CA
Very responsive to questions and inquiries and some issues
Total Score 5
Quality 3
Trustworthiness 4
Value 4
Responsiveness 4
What would be nice to have
- Guadalupe P.
- Verified HomeBuyer
- February 18, 2025
- Elmendorf, TX
There should be community pools and gyms
Total Score 5
Quality 3
Trustworthiness 4
Value 3
Responsiveness 5
Gezu
- Gezu A.
- Verified HomeBuyer
- October 24, 2024
- Elk Grove, CA
Relatively okay, but I am still not understand the appliances delivered with the home. Cooking stove, microwave, dishwasher, but no refrigerator, why ? I asked this on day one, they said people have different preferences. This doesn’t make sense. You can provide coupon to home buyers if you are serious. Take a survey and work on it.
Total Score 5
Quality 3
Trustworthiness 5
Value 2
Responsiveness 5
Good Experience
- Gelman M.
- Verified HomeBuyer
- October 17, 2024
- San Antonio, TX
Really nice folks that will assist you as needed.
Total Score 5
Quality 4
Trustworthiness 4
Value 4
Responsiveness 3
First home buyer
- Denise G.
- Verified HomeBuyer
- October 09, 2024
- San Antonio, TX
Home buying experience was great! The house is great!
Total Score 5
Quality 4
Trustworthiness 4
Value 4
Responsiveness 2
Experience with KB Homes
- Jose P.
- Verified HomeBuyer
- September 17, 2024
- Humble, TX
The homebuying process and experience was great, my agent was really responsive, helpful and available for questions. The house itself is pretty good overall, but it has many workmanship issues that any homebuyer will want to get more professional work done to their newly constructed house. It seems like the skills, professionalism and quality of some of the construction workers that built the house are very low. Like I mentioned before, the house overall is good, but there are many finishes that it was done rushing and just to finish the job. They didn't take pride in what they were ...
Total Score 5
Quality 2
Trustworthiness 3
Value 4
Responsiveness 5
Not yet now
- Amarjit N.
- Verified HomeBuyer
- September 11, 2024
- Fresno, CA
Because here are lot of antsand roaches coming in and out
Total Score 5
Quality 3
Trustworthiness 4
Value 4
Responsiveness 3
Bouble check everything, but I love my home
- Laura S.
- Verified HomeBuyer
- September 09, 2024
- Vail, AZ
Trust but verify. Love the location, wish there was a pool
Total Score 5
Quality 4
Trustworthiness 4
Value 4
Responsiveness 3
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