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KB Home

KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11566 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11566 Reviews

Star Rating Breakdown

5 ★ 8341

4 ★ 1565

3 ★ 818

2 ★ 446

1 ★ 395

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

KB Home - Yes I would like others to know about this builder

  • Kenneth C.
  • Verified HomeBuyer
  • January 27, 2021
  • San Antonio, TX

Yes I would like others to know about this builder

Total Score 4

Quality 4

Trustworthiness 4

Responsiveness 4

KB Home - Would recommend to anyone who is looking for a new home

  • Jay W.
  • Verified HomeBuyer
  • January 27, 2021
  • Houston, TX

Would recommend to anyone who is looking for a new home

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Sarah was a good employee.

  • Christopher M.
  • Verified HomeBuyer
  • January 26, 2021
  • Fontana, CA

Sarah was a good employee. She help out any time I needed her help

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Beautiful home and workmanship at a great price

  • James P.
  • Verified HomeBuyer
  • January 26, 2021
  • Buckeye, AZ

We looked around quite a bit and found KB to have the best price for such a large home plus our sales person Julie was fabulous to work with.

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

There Customer Service is Rivals others.

  • Zachary L.
  • Verified HomeBuyer
  • January 26, 2021
  • Jacksonville, FL

Fidel is an amazing super! He explains everything you need to know and treats you like family. 10/10 recommended.

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Did a great job building our home.

  • Terry C.
  • Verified HomeBuyer
  • January 26, 2021
  • North Las Vegas, NV

Did a great job building our home.

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 4

Didn’t Buy a Home, Gained a KB Family

  • Dominic M.
  • Verified HomeBuyer
  • January 26, 2021
  • Valrico, FL

From Day 1 when we met with Ramone in the sales office until or final walk through with Steve, was very smooth and exciting

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

quick response to issues related to buyers concern

  • Carlito G.
  • Verified HomeBuyer
  • January 26, 2021
  • Las Vegas, NV

from day one to walk through I highly recommend future buyers to trust KB home as their next move in purchasing a new home.

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - It was great working with Chris & Jason

  • Carlton C.
  • Verified HomeBuyer
  • January 26, 2021
  • Jacksonville, FL

It was great working with Chris & Jason

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Agent and second Superintendent were great.

  • Douglas T.
  • Verified HomeBuyer
  • January 26, 2021
  • Jacksonville, FL

Agent and second Superintendent were great. The first Superintendent was not willing to communicate or push to get us in when we needed. I’m thankful he was removed. The Loan Officer was also great!

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Stacey Brogno and Drake Tisdale are rockstars!

  • Laura B.
  • Verified HomeBuyer
  • January 26, 2021
  • Aurora, CO

Fabulous experience all the way around from start to finish. Couldn't be happier with our house.

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - The quality of work was good.

  • Sadie D.
  • Verified HomeBuyer
  • January 26, 2021
  • Riverside, CA

The quality of work was good. The home was built in the time frame that they said.

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Good customer service.

  • April L.
  • Verified HomeBuyer
  • January 26, 2021
  • Fresno, CA

This builder is prompt their schedule.

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - They take good care and respond back quickly on questions

  • Jee X.
  • Verified HomeBuyer
  • January 26, 2021
  • Fresno, CA

They take good care and respond back quickly on questions

Total Score 5

Quality 3

Trustworthiness 4

Responsiveness 5

KB Home - Responsiveness could’ve been better at Laurel Grove.

  • Anonymous
  • Verified HomeBuyer
  • January 26, 2021
  • Fresno, CA

Responsiveness could’ve been better at Laurel Grove.

Total Score 3

Quality 3

Trustworthiness 3

Responsiveness 3

KB Home - Smooth process.

  • Susan M.
  • Verified HomeBuyer
  • January 26, 2021
  • Houston, TX

Smooth process. Reliable staff. The end product was gorgeous. Saw my home built from the ground up. Amazing feeling.

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Everyone was Fantastic!

  • Matthew L.
  • Verified HomeBuyer
  • January 26, 2021
  • Redlands, CA

Literally every KB associate was a great pleasure to work with. Very accessible and quick to help with all our questions!

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Construction workflow should be described in more details

  • Timour P.
  • Verified HomeBuyer
  • January 26, 2021
  • Lincoln, CA

Construction workflow should be described in more details

Total Score 5

Quality 4

Trustworthiness 5

Responsiveness 4

KB Home - Too bad too late

  • Chetan S.
  • Verified HomeBuyer
  • January 26, 2021
  • Fresno, CA

Too bad too late

KB Home responded:
Hi Chetan, We're very sorry for any frustration. We would love to have somebody contact you regarding any concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -Brian

Total Score 1

Quality 1

Trustworthiness 1

Responsiveness 1

KB Home - LeMonte has been a great contact during the entire building process

  • Anonymous
  • Verified HomeBuyer
  • January 26, 2021
  • Converse, TX

LeMonte has been a great contact during the entire building process and after we moved in. He checks in to see how we're doing and always so nice. I am happy we went with KB Home to be our first homebuyer / new construction experience.

Total Score 4

Quality 3

Trustworthiness 4

Responsiveness 3

KB Home - We love our new home!

  • Anonymous
  • Verified HomeBuyer
  • January 26, 2021
  • Surprise, AZ

We love our new home!

Total Score 5

Quality 4

Trustworthiness 4

Responsiveness 4

the easy contact with all kb employees. sales, constructions, and studio.

  • Mayra H.
  • Verified HomeBuyer
  • January 26, 2021
  • San Antonio, TX

They are with you all the step of the way.

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Good Builder, just wished they did their due diligence in land

  • Anonymous
  • Verified HomeBuyer
  • January 26, 2021
  • Houston, TX

Good Builder, just wished they did their due diligence in land surveys. To not hold up construction.

Total Score 4

Quality 4

Trustworthiness 4

Responsiveness 3

First time home buyer

  • Anonymous
  • Verified HomeBuyer
  • January 26, 2021
  • Jarrell, TX

Made our first time buying a home easy, they've worked with us every step of the way.

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Purchase

  • Anonymous
  • Verified HomeBuyer
  • January 26, 2021
  • Lincoln, CA

Best purchase. Ever! Good community

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

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