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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11481 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11481 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

Home buying

  • Martin M.
  • Verified HomeBuyer
  • May 14, 2019
  • San Diego, CA

Ryan was very helpful and thorough in our home buying experience

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

Love Our Cozy New Home!

  • Kandy S.
  • Verified HomeBuyer
  • May 07, 2019
  • Jacksonville, FL

We love the Covington floor plan! The kitchen has tons of cabinets and the island is huge. The combined family/dining/kitchen room is huge, yet very cozy. The master bedroom is cozy yet holds our king bed and three large pieces of furniture with ease. And the master closet is basically the size of a small bedroom. KB landscaped nicely and our driveway holds four cars easily, unlike all the others we looked at. Overall, very pleased!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - The experience was amazing going to see your house built every

  • Noe M.
  • Verified HomeBuyer
  • May 07, 2019
  • Katy, TX

The experience was amazing going to see your house built every weekend picking out everything yourself and everyone was so helpful.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Feel like I’m really home at last.

  • Johnnie G.
  • Verified HomeBuyer
  • May 07, 2019
  • Jacksonville, FL

So pleased, comfortable & blessed to have our own stand alone home with garage after years of living in army quarters. Nicest, reliable people to work with - we are really home sweet home!!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Great Value and Easy Purchase

  • Cuirong S.
  • Verified HomeBuyer
  • April 29, 2019
  • Pflugerville, TX

Thank you

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Great experience from start to closing

  • Anonymous
  • Verified HomeBuyer
  • April 25, 2019
  • Cary, NC

Great design, excellent team from sales to mortgage, to construction. Made our experience of buying a home a smooth process.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

It was an excellent experience especially since our last one was so bad

  • Thomas B.
  • Verified HomeBuyer
  • April 23, 2019
  • Las Vegas, NV

If you are a first time buyer kB makes the process a very informative one and helps you through every phase of the build

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - craftsmanship

  • Joseph L.
  • Verified HomeBuyer
  • April 23, 2019
  • Corona, CA

craftsmanship

Total Score 5


Quality 3

Trustworthiness 5

Responsiveness 5

Good Experience

  • David C.
  • Verified HomeBuyer
  • April 20, 2019
  • Georgetown, TX

The overall buying experience was a positive one. I had never built a house before and didn't really know what to expect. KB led me through the process with no major problems.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Great experience

  • Deanna S.
  • Verified HomeBuyer
  • April 19, 2019
  • Surprise, AZ

Everything’s was great with my build. The sales person and the contractor were by far the people that made my experience great.

Total Score 5


Quality 5

Trustworthiness 4

Responsiveness 5

KB Home - Great Home

  • Jose J.
  • Verified HomeBuyer
  • April 17, 2019
  • Boerne, TX

Great Home

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Happy Home

  • Ramon S.
  • Verified HomeBuyer
  • April 17, 2019
  • Van Nuys, CA

Very comfortable. Temperature in Home stays in mid 70’s without much use of heating/cooling. I receive positive reactions from guests about design of the home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

We love our new home!

  • Anonymous
  • Verified HomeBuyer
  • April 16, 2019
  • North Hills, CA

We love our new home and feel that we got much more than what we paid for!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Very happy with my house.

  • Anonymous
  • Verified HomeBuyer
  • April 16, 2019
  • Sacramento, CA

I think the value of the house is great. And every employee I cross path with I fell they are trustworthy.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Great Customer Service and Support Team

  • Anonymous
  • Verified HomeBuyer
  • April 16, 2019
  • Orlando, FL

The customer service from the sales center, design studio and all the way to the contractor in our house buying experience were very helpful and attentive. They all have been there to help and explain anything we ask for. Cant complain about the experience and service provided.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Awesome

  • Chukwuka U.
  • Verified HomeBuyer
  • April 11, 2019
  • Jacksonville, FL

Ask questions even the ones you think are common sense, because when I finally moved in I was shocked that stuff I thought was common and found in almost every apartment was not available. I still haven't unpacked my bathroom because I don't have any where to put my stuff because nobody advised to upgrade to cupboards with drawers. Very frustrating.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

KB Home - The process for getting approved for a loan is very stressful

  • Clifton T.
  • Verified HomeBuyer
  • April 09, 2019
  • Stockton, CA

The process for getting approved for a loan is very stressful and time consuming glad it's over.

Total Score 5


Quality 5

Trustworthiness 4

Responsiveness 5

KB Home - Really appreciate the constant feed back in regards to my questions.

  • Julie V.
  • Verified HomeBuyer
  • April 09, 2019
  • Katy, TX

Really appreciate the constant feed back in regards to my questions.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 5

Overall very happy with everything.

  • Alexander Q.
  • Verified HomeBuyer
  • April 07, 2019
  • San Tan Valley, AZ

Happy

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

AWESOME EXPERIENCE

  • Edna W.
  • Verified HomeBuyer
  • April 02, 2019
  • San Antonio, TX

I have to admit that I was really scared on buying a brand new home. Newly divorced and on my own, I wasn’t sure if it was even feasible. But everyone was so nice from sales to construction. Every single person was so knowledgeable and so understanding. I couldn’t have asked for a better experience.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - Good

  • HaiHong Z.
  • Verified HomeBuyer
  • April 02, 2019
  • Sacramento, CA

Good

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 4

KB Home - Thanks!

  • Ryan O.
  • Verified HomeBuyer
  • April 02, 2019
  • Elk Grove, CA

Thanks!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - The staff are very helpful throughout from walkthrough to closing

  • Edna R.
  • Verified HomeBuyer
  • April 01, 2019
  • Las Vegas, NV

The staff are very helpful throughout from walkthrough to closing ...like Imman and Peter...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Salesman Great! House is Great! Some of the Finishing touches not so great.

  • Mike S.
  • Verified HomeBuyer
  • March 27, 2019
  • Jacksonville, FL

My wife and I love our new home and the location. Our salesman was wonderful, he took the time to explain everything that would be happening..guesstimating on the timeline of how fast/slow things would happen. He answered all of our questions. Our first walk thru on the house went well and what we found wrong wasn't that bad. The disappointment has been getting the problems taken care of that were pointed out prior to our move in.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 3

Happy but frustrated with milestone things to get fixed

  • Shannon W.
  • Verified HomeBuyer
  • March 26, 2019
  • Cave Creek, AZ

All in all very happy with home.. As we get more organized in the home we have details that we come across that needs to be address. I feel that when we call my husband and I get the “we should have know about this soo et”. It’s hard moving into a home and trying to see what need to be addressed all at once doesn t always happen.. In addition, the items that need to be address always takes up to three weeks for someone to fix it.. Feels very unorganized and we had to reach out FYI complete our 10 and 30 day where I feel that KB home should have some accountability to notify us.. very ...

KB Home responded:
Hi Shannon, thank you for your feedback. If you would like to be contacted by a representative of KB Home to discuss any concerns, please let us know. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 3