KB Home Reviews

We have been in the house for almost two months and the 10-day list we reviewed with the Superintendent and then Cust Service Mgr and now we must submit to KB Warranty dept. We have primary shower not complete, no shelves in linen closet, missing 5 window screens, drywall cuts and holes to be repaired, water leak in the pantry and drywall removed by the plumbing company needs to be repaired, missing trim, debris under the carpet that was not swept before laying upstairs, damaged hardy board siding and the list goes on. All these very obvious issues and the Superintendent did his walk thru prior to closing and said the house was complete. Nothing has been done to finish the home. ... More

Sell department awesome , KB financial department good but building and finish touch up bad my kitchen it still incomplete

I’m not sure if I should feel manipulated, lied to or if I just have to be even more patient. I was told there would be consistent communication, however I don’t get any calls back or returned text messages. I was told that I would be given a gift if I gave a positive review, which I did and still have not received it nor the actual things I’ve paid for. At this point I’m just wondering can I call the vendors myself to get things done because no one else is. This is extremely disappointing.

The materials used to build this property are cheap and very poor quality. The work was done really bad. 2 months later still waiting on repair for things that were broken or incomplete. If they tell you that they will take care of you and not leave you hanging, don’t believe it. They will make you feel like you are asking for a favor, but you are really asking to do their job and give you what you paid for. I will not recommend, We are very dissatisfied and disappointed with the house we received.

Poor superintendent. Lied numerous times about things that would be fixed only to see they never were. I felt like I was being yes’d the whole time so I would stop asking question. Cole is a huge violator of this as well

If I could choose a different builder I would. There are so many little things that need to be done which you express to the builders/sales team but nothing gets done and you get no updates. As 1 example, we had a broken cabinet (which we weren't told) they had someone come out and replace it but then left a scratch/dig on the face of the cabinet. I called & sent pictures they told me they will handle it but it's been over a month and haven't received an update. They harass you to give them great survey reviews but there work is far from great.

Make sure the home is 100% complete before you move in because it can take weeks before they address the issues that the house may have. Some of the closets did not have rods to hang our clothes and the first day we moved in the central had a leak and was not cooling the house and etc.

Not the best not the worst. As long as you don’t expect the truth about the timing of your home from anyone including VPs you should be fine. Process was seamless until final walkthrough when nothing was done right. Spent next 3 months with people in and out of the home because of their incompetence to get it right the first time. Just hoping the foundation is good

Very bad construction. Construction manager is very bad

Was told things were fixed after move in but they were not

They were not truthful about the move in date and kept pushing back the date. The quality of the home is not worth the price I paid. There are a lot of defects in the home that needs to be repaired.

Sales Team is amazing...the Mortgage Team is amazing.

We still have so much work left to do, we have a whole framing work in the front, a shower door that still needs to be replaced, cabinet replacement, floorboard work upstairs, floor work downstairs, and plugs not working in multiple places. These are big projects to fix after we moved in, especially since they were supposed to get fixed before when we had an inspection done. I first praised George for helping to give us a garage for the opener and helping with the move-in date. But I can't overlook to constant issues and I have been disappointed. I have always heard things about KB Home or houses similar to KB, proving the rumors right. I am a first-time buyer and I would not want an experience like this for anyone. ... More

Still waiting for things they promised and home isn’t done. Closed two months ago...

Still waiting for superintended to finish details that were left incomplete in my home!

Bought a "model" home. After moving in, I have a huge list of repairs needed and am still unable to use some of the upgrades I paid for. This is my 3rd house purchase, 2nd new construction purchase and the worst home buying experience. I am extremely disappointed with KB Home.

We were reluctant to build with KB based on others' experiences we'd heard about, but in a tight housing market, we decided that it was the easiest way to get a house in the location we wanted for a reasonable price. The sales experience was fine. The design studio process was unnecessarily confusing and time-consuming because they use software from the 1990s (I'm talking green type on a black screen) that makes it take forever for the consultant to give you the price for something and ultimately build the order. Our first consultant made several key errors. We complained about this and the manager did our final appointment (via Google hangout due to COVID). She was great, but after our home was in the build process I really wish she (or someone) had walked us through the lighting locations. We ended up with a lot less overhead lighting than we would have chosen if we knew how few lights they would provide. The build process itself was not well-supervised. Subcontractors installed broken cabinets and then the construction manager had them patched up later. Our window wells are uneven so our blinds fit well at the top of the window but not at the middle or bottom. This is a framing error. I could go on, but basically anything we didn't upgrade was inferior and even some of the stuff we did upgrade wasn't the quality I would have chosen. We've found a lot of mistakes in the couple months we've lived here. Nothing we can't either fix or live with. Not sure another Austin-area builder would have done a better job as they all use the low bidder subcontractors. Thankfully my husband is super handy. Be prepared to watch everything, spend the money on a 3rd party inspector, and then set aside a couple thousand dollars to make your home what you want it to be. ... More

there was a distinct lack of disclosure regarding the exterior of the home. using kb mortgage was a very good experience.

The Tx loan compared to NY was very frustrating and it took over 5 or more months before they denied me a loan and I had to start all over with a different company kept me anxiety extremely high for the whole tome

The builder was great dusty but to be honest find you an outside lender cause kb lenders don’t know how to do there job Anita was terrible worse experience ever she stressed me out daily lied about everything from the start and then other lenders tried to fix her mess and couldn’t felt so bad for the guy trying to help but to many people warned me to get an outside lender I should have listened from the start but my home is beautiful love the open concept but get you an outside lender less stress

house was not ready when stated it was.

When looking to get a loan set up, the response time was very slow and a representative did not take the time to work with us. We had to go with an outside lender to be able to get the loan that works for us and give us details of what was needed. They did not comply with my outside lender with credits they said they would give us nor accommodate us for things they said that they would do. The response time I felt was terrible, but other than that the home is beautiful and the team overall has been great.

What an horrible experience for a first time home owner. They were very rude and unprofessional with me just because I got my own lender. The construction superintendent did treat me good and did try making me feel comfortable as much as he can.

The experience with the sales department was horrible. Other than that, everyone else were wonderful, friendly, and responsive.

What was bad was the person KB used to help with funding this home were totally incompetent. Had to answer the same questions more than 150 times. Seemed like she did not read or send the correct info to the lender. Very bad experience. Sherrilyn had to get involved sending our info to them also. The best is what received from Sherrilyn, and Ramon always on top of the job at hand. I would give them a 100% excellent grade for service in your new home. Also, AJ has been great to fix outstanding items along with Steve which has been very helpful. KB please do not use the same group on buying a new home. Michael was very good also, but Nyesha was not qualified to do the paperwork needed. ... More