KB Home Reviews

house was not ready when stated it was.

When looking to get a loan set up, the response time was very slow and a representative did not take the time to work with us. We had to go with an outside lender to be able to get the loan that works for us and give us details of what was needed. They did not comply with my outside lender with credits they said they would give us nor accommodate us for things they said that they would do. The response time I felt was terrible, but other than that the home is beautiful and the team overall has been great.

What an horrible experience for a first time home owner. They were very rude and unprofessional with me just because I got my own lender. The construction superintendent did treat me good and did try making me feel comfortable as much as he can.

The experience with the sales department was horrible. Other than that, everyone else were wonderful, friendly, and responsive.

What was bad was the person KB used to help with funding this home were totally incompetent. Had to answer the same questions more than 150 times. Seemed like she did not read or send the correct info to the lender. Very bad experience. Sherrilyn had to get involved sending our info to them also. The best is what received from Sherrilyn, and Ramon always on top of the job at hand. I would give them a 100% excellent grade for service in your new home. Also, AJ has been great to fix outstanding items along with Steve which has been very helpful. KB please do not use the same group on buying a new home. Michael was very good also, but Nyesha was not qualified to do the paperwork needed. ... More

The floor left at the Largest model (1860)was dismally insufficient for a new home. Reguardless of your As is !! Model hone Purchase Policy...an attempt by myself and your Builder was made to attempt to fix the situation....after a professional cleaning and resealing the floor looked good for about 2days once completely dry it returned to it lack luster shine and powdery look. In closing we spent 8k to put a vinyl floor on the bottom half of this home...totally Disappointed...in what we got for 304k...

Overall process was long and frustrating not KB’s fault but our Bank loan process. Overall experience with builder was great. House was ready to move in. There a few things that need to be fixed after move in that we haven’t received any response or done yet.

When I visited the site, the home was not yet built. My main question for the sales representative was which home would provide the best mountain view, and I was advised to buy lot 77. At that time, there was only my home 18631, and there was no house behind me. However, after I moved in, a taller or same hieght home was constructed behind me, which blocked the mountain view from bedroom window. now the only view of the mountain was visible from my kitchen. I was a bit sad about this change, but accepted it. Additionally, deck work began on the back of my home, further obstructing the view. I had shown these concerns to Brad as well. I would not have purchased this home if I had been informed about the potential for this obstruction during my first visit in November 2024. The primary reason for my purchase was the desire for a good mountain view, and this situation feels misleading. l feel so sad and hurt about this. not enjoying the experience afterward at all. ... More

Ok experience, would like more help and transparency in the process and what happens after closing.

applying for the loan through kb home experience was not running as smoothly as it should be extremely lengthy and repeated requests for the same document over and over and the knowledge of the early preparer for the loan was not quite professional or organised and sounds like he is already overwhelmed with what he already have .

Lending process was horribly non-transparent. House is beautiful but had to get several things redone and then redone again. Feels like I keep finding things. Many times acted like it wasn’t their fault for things that obviously were their fault. James and Deborah (real estate agents) and Chad (maintenance/go to guy for all fixes) are cool!

We faced so many issues with builder in the overall process. KB lending experience was bad. KB construction team was okay after purchasing the house. Sales department wasn’t so great

They made me sell my house to buy this one and then kept delaying the final date. Then when we moved in there was small issues, and then they have us the wrong mailbox key. We had to run around for weeks until we finally figured out the problem

Overall homebuying experience with KB Home was very unsatisfactory and often felt misleading.

For two years I worked hard to move out of the apartment I was living in with the intent to purchase a home here in Texas. I was excited and couldn’t wait for the pot of gold at the end of the rainbow which was my new home. I had issues with loan officers, I was TOLD the date I was expected to close with no consideration of my time and work schedule, made promises that were not kept and overall disappointment with the whole experience.

Hopefully it won't take other buyers as long to have their home finished.

Customer service was decent in the beginning, sales agent was horrible, lots of re work having to be done to our home due to error one the KB side. Still has not been the greatest experience interacting with KB.

Really bad customer service. KB mortgage made my buying experience terrible.

The sales team and building super were very helpful. The loan process with KB was an absolute nightmare. Also once the 30 days are up for the team to touch up items, the team was pretty unresponsive. Make sure to get things in writing and email proof as that will be the letter of the law that they abide by.

My family bought our house sight unseen as we were moving to San Antonio and wanted a house upon arrival. We knew we wanted to go with KB but didn't have time to build custom so had to wait for one to become available. It was a race to lock one down and we finally got one. The location isn't great and the house is actually better than it looked in videos. However, there were a lot of issues found during our inspection we ordered and there were some that they didn't remediate until I sent the inspector back again. Upon arriving to the home, I found more issues with poor attention to detail and damages in the home. I have just moved in so I'm planning to contact them to fix damages. Also during the buying experience I was extremely pressure to close very fast and this was my first time buying a home so it was very unpleasant. All the stress and pressure just for them to push the closing date back a month. Overall I'm happy with the home but I cannot speak on durability as I just moved in. Some things feel cheap and will probably need replaced. ... More

The home buying process was seamless, Jerry and Rueben are awesome. My customer service rep is very responsive in getting things done. Check every little nook and cranny of your home and do site visits if possible. My home was not cleaned before moving in so I had paint speckles all throughout the home, handprints were everywhere in the flooring which took some scrubbing because it didn't come up with just a mop. DO NOT sign off that your home is 100% until everything is to your standard or liking. Depending on where you move the ball may get dropped on somethings. My sprinkler system doesn't cover my entire yard so I have dead patches that we have to hand water. For the most part I have a good Rep that does get things done after move in, so Im ok with my home. ... More

Since the start, purchasing my home from KB, was not a good experience. The day of closing turned out to be a week of closing. Now that I’ve moved into the house, doors were not hung properly, the carpet was not tacked down correctly, it lifts from most of the corners in big sections. The living/ dining rooms tiles were not installed correctly. The tiles were uneven. I’ve been sitting in a construction site for a week and it looks like it’ll be longer. I feel like I’ve made a mistake buying this house. I’m so frustrated.

A whole lot hasn’t been done and haven’t gotten a response, house wasn’t finished when I moved in and every time I ask when something will be done I don’t get a definitive answer.

KB home loan team is the worst in my experience. They fail to provide me the options and the lock terms of 7 months and the extensions. I have a credit score of 809 still ended up with 6.25 percent interest with their proposal to lock for 12 months. Where as other neighbours got other locking months and rate, and information of what to do when construction time extends.

Unfortunately we have had quite a few issues with our home, leaking master bath, cracked concrete on driveway, paint on door fixtures, plaster on patio and drive way out front. KB has been available and working on all of our items, they immediately got in touch with the plumbers to fix the shower which was appreciated.