KB Home Reviews

Good customer service. KB were quick to address any issues my wife and I had with the home after moving in.

Great starter house for us, can't beat the location.

Everyone was very helpful, great communication all the way through.

Good experience and great service.

There were some issues with small things when we moved in that we were able to get a quick resolution for. The KB Customer service team, especially Justin in Northpark, has been so responsive and helpful! I'm extremely impressed with the quality of the work, and I look forward to living here for a very long time. The price was a bit high compared to other houses nearby, but already the value has gone up so I can't complain. Thanks KB :)

The experience from buying to move-in was well managed by the KBHome selling agent and the building superintendent. They were very attentive to my needs and many questions.

We love our home and all the features. We were happy to be able to personalize the floorplan as well as the materials. There is room for improvement on the overall finishing of the home but KB has been working with us to ensure that all details are taken care of.

A lot of the workmanship of the home was crooked or off-center when it came to the construction crew. Overall, great for the price! Love the area we chose and couldn’t have asked for more. I enjoyed working with KB home representatives as well because they were always friendly and responsive!

Cabinet had to be refinished because of damage. Lights in kitchen stopped working about 3 weeks into living here

it was a very good experience

There was never a time we could not communicate or hear what we had to say. Uncontrollable issues were updated continuously. Options were on the table as necessary to keep us updated.

good experience nothing to add

Great value. The building supervisor has been awesome

Value of the home was great.

This is the 1st time we have purchased a KB Home. We love our house but have had some issues with the quality of workmanship. KB has done their best to get things taken care of but it is somewhat frustrating when you purchase a brand new home and have to deal with issues. We are hoping that we don’t continue to deal with to much more in future but if we do we hope they continue to take care of things as they come up.

My experience with Fred and his construction manager Russel, is the only 100% positive feedback I can give anyone I have came into contact with for my KB house buying experience. They both answered all my concerns in a timely manner and followed through with any repairs that were needed. If it had not been for Russel and Fred my rating for responsiveness and trustworthiness would have been lower. Thanks both for leveling out my negative experiences with financial and some on the sales team.

KB Homes has been great to work with. Everyone has been responsive and helpful. Our home is built very well and is high quality. We are very happy in our new house.

I purchased the model home and was quite pleased with the workmanship. The materials are of high quality and the style is classic.

The KB homes are well built....although we went with different lenders than KB (since the rates were better for us that way). The warranty on the home and its hardware are honored and the customer service is genuine.

We bought our home while living in New York State. We were anxious and wondering if the builder would listen to us and correct any problems the building inspector found. They did! We are pleased with the home and would not hesitate to recommend KB.

The more I looked around the inside of my home their were a lot of areas that needed touch up or the correct sheen of paint.

There are many moving pieces in buying a new home to be built. KB helps provide the road map to get you from beginning to end and make the entire process as simple as possible. The wide range of homes to choose from as well as the ability to make interior selections made their homes a great fit for my family. Transitioning to being a new homeowner can be overwhelming, but the service teams continue to check in after you move in and are attentive toward issues that come up as well.

Excellent customer service however, noticed that workmanship and quality of materials are not really good.

The experience of buying a KB home was relatively satisfying.

Services are still needed after moving in.