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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 10641 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars in All Areas

10641 Reviews in All Areas

Ratings by Category

Overall 4.5

Quality 4.3

Trustworthiness 4.5

Value 4.5

Responsiveness 4.4

Customer Reviews

Reasonable value for workmanship quality

  • Michael K.
  • Verified HomeBuyer
  • December 10, 2019
  • Longmont, CO

Stay on top of the constitution as not all workmen are as skilled

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

KB Home - Too pricey for Compton area.

  • Anonymous
  • Verified HomeBuyer
  • December 10, 2019
  • Compton, CA

Too pricey for Compton area. Contract with other alarm systems. KPS alarms alarm quality is not the best and other alarm system have more quality in re: customer services and products available. Also it’s ridiculous that KPS even has a 5 year contract. You’re pretty much stuck with them unless you pay out the contract. Pretty much Nicole and dining the consumer before they can even try the alarm system. Completely unsatisfied with the alarm system kB decided to partner with.

Total Score 4


Quality 5

Trustworthiness 4

Value 3

Responsiveness 5

Good work.

  • Anonymous
  • Verified HomeBuyer
  • December 04, 2019
  • San Antonio, TX

When calling the customer service line no one answers or if they do they are not much help. If they didn't have a great superintendent that helps out so much i would have a problem with them not answering. Other then that its a great home.

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 4

Good. Kin of rude days after we sing. I try to call and ask for guidance and they were rude.

  • Zoila V.
  • Verified HomeBuyer
  • December 03, 2019
  • San Antonio, TX

I don’t like the home owners association. I been trying to paint my fence and there’s too many restrictions and rules

Total Score 4


Quality 5

Trustworthiness 4

Value 5

Responsiveness 3

KB Home

  • Anonymous
  • Verified HomeBuyer
  • November 25, 2019
  • Elk Grove, CA

Not the best quality materials overall. A few dings and marks already after only 1 month.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

KB Home - The crew that builds your home to include the supervisors on

  • Anonymous
  • Verified HomeBuyer
  • November 20, 2019
  • Leander, TX

The crew that builds your home to include the supervisors on the job are fabulous to work with. The after build help is not responsive and frustrating.

KB Home responded:
Hello, we are sorry to hear about your post-build experience. We can help put you in touch with a manager regarding this issue. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. --Brian

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

Overall not dissatisfied but there were a few things that I found disconcerting.

  • David C.
  • Verified HomeBuyer
  • November 16, 2019
  • Gilbert, AZ

Overall I have been pleased but there were a few things I can also take part responsibility for by not asking more questions. First item I was surprised by was the standard 2X4 stud walls. I assumed and did not realize this wasn't a state/county/city requirement to have 2X6 walls where concern for high energy use during our hot AZ summers would be paramount. I understand the concept of the airtight home to keep energy costs down but the added R factor of the 2X6 wall seems like a must have. Second, a water softener loop should be standard in an Arizona home. The highly chlorinated and ...

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

KB Home - Subdivision felt rushed and lacked attention to details

  • Anonymous
  • Verified HomeBuyer
  • November 05, 2019
  • Mesa, AZ

Subdivision felt rushed and lacked attention to details

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 4

KB Home - Great location.

  • Alfredo G.
  • Verified HomeBuyer
  • October 30, 2019
  • Fort Worth, TX

Great location.

Total Score 4


Quality 5

Trustworthiness 5

Value 3

Responsiveness 4

KB Home - Overall great company to work with.

  • Anonymous
  • Verified HomeBuyer
  • October 29, 2019
  • Riverside, CA

Overall great company to work with. They do need to work on there communication and timing . You can tell they rushed to get the job done

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 4

Good overall

  • Anonymous
  • Verified HomeBuyer
  • October 29, 2019
  • Dacono, CO

I love my house. I plan to live in it some time but if I were to buy again I definitely go with a KB home.

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 4

Good not Great

  • Richard S.
  • Verified HomeBuyer
  • October 26, 2019
  • Vista, CA

Overall, the home was constructed well. That said, greater focus on small details would have made it better. One example is the placement of the water pipes underneath the master bath sink. The placement takes usable space away from the interior of the cabinet. On the positive side, Rory and CJ have been great in quickly responding to issues.

Total Score 4


Quality 4

Trustworthiness 5

Value 3

Responsiveness 5

Glad the Process is done

  • Anonymous
  • Verified HomeBuyer
  • October 22, 2019
  • Saint Augustine, FL

We were not thrilled with our realtor as the updates were always 2 weeks behind, we didn’t receive our mailbox keys once we closed and then I had to drive out of my way to get them to avoid my power being turned off, and we initially had to change lots from our original pick which put us a month behind. Our superintendent was awesome and really helped with our experience. He always addressed all of our issues and never seemed annoyed with questions or concerns. He kept us up to date throughout the process as well. Overall quality of home was good and I’m happy for the price, I was not ...

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

KB Home - Not quality craftsmanship.

  • Marla R.
  • Verified HomeBuyer
  • October 07, 2019
  • Bulverde, TX

Not quality craftsmanship.

Total Score 4


Quality 3

Trustworthiness 5

Value 4

Responsiveness 5

Experience

  • Anonymous
  • Verified HomeBuyer
  • October 06, 2019
  • Apopka, FL

KB does build with some quality materials like the ZIP system and the flexible water piping. However, most builders include 9foot ceilings as standard and walk in showers as standard but KB does not. Walk through was not handled as well as it could have been and the home wasn’t ready to close despite numerous reminders of outstanding items but had no choice but to close on closing date.

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 4

Home

  • Jose A.
  • Verified HomeBuyer
  • September 24, 2019
  • Ceres, CA

Good experience

Total Score 4


Quality 4

Trustworthiness 4

Value 5

Responsiveness 4

KB Home - Process was well communicated every step of the way.

  • Valerie R.
  • Verified HomeBuyer
  • September 19, 2019
  • Katy, TX

Process was well communicated every step of the way.

Total Score 4


Quality 3

Trustworthiness 5

Value 4

Responsiveness 5

New Home

  • Anonymous
  • Verified HomeBuyer
  • August 13, 2019
  • San Antonio, TX

The PM for our community has been very responsive when trouble with our home arises. Attention to detail during the building process by the builder and PM needs to improve in order to illiminate the iisseus I have experienced.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

Such a quiet home!

  • John K.
  • Verified HomeBuyer
  • August 13, 2019
  • AURORA, CO

Very responsive in fixing any issues.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

KB Home - Good price homes.

  • Anonymous
  • Verified HomeBuyer
  • July 25, 2019
  • Fresno, CA

Good price homes.

Total Score 4


Quality 4

Trustworthiness 4

Value 5

Responsiveness 4

Underwriters ZERO - Sales and Construction Mgr TEN

  • Randall V.
  • Verified HomeBuyer
  • July 24, 2019
  • San Antonio, TX

Underwriting ruined the whole experience because VANESSA never knew what she was doing and constantly requested duplicates or conflicting information.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

Great New home

  • Pauline M.
  • Verified HomeBuyer
  • July 16, 2019
  • Dacono, CO

Great experience buying with KB. Was good to have everything we needed under one roof. Very attentive staff who listened to what we needed, from the Sales team and the interior design studio to the building and closing team. We love our new house.

Total Score 4


Quality 5

Trustworthiness 4

Value 4

Responsiveness 4

Love kbhomes

  • Brenda H.
  • Verified HomeBuyer
  • July 12, 2019
  • North Las Vegas, NV

On your walkthrough look over it with a fine-tooth comb there's always something that you miss

Total Score 4


Quality 4

Trustworthiness 4

Value 5

Responsiveness 4

Somewhat sloppy on workmanship, but a nice house overall. Most materials used are good.

  • Anonymous
  • Verified HomeBuyer
  • July 09, 2019
  • Hutto, TX

Somewhat sloppy on workmanship. Many finish details overlooked. Tiles with saw marks continuing for inches past a cut of a tile. Most window sills without paint on sides or bottom. Sloppy caulking around door trims but painted over anyway. Overall, a nice house, but with many finishing touches overlooked. The people at KB who have been helping us resolve issues after move-in have all been very responsive and great to work with, though.

Total Score 4


Quality 3

Trustworthiness 5

Value 4

Responsiveness 5

Great company

  • Gary C.
  • Verified HomeBuyer
  • June 16, 2019
  • Riverside, CA

Unique community to them in

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 5