KB Home Reviews

Disappointed to have a brand new house that has such poor workmanship. Seems there is no oversight of contractors and customer service team has to play clean up. Door casings are not straight, walls are not flat, corners not square. I can go on and on. Disappointed would sum it up.

The process of purchasing a home started out great, but turned out to be one of the most stressful experiences ever. Midway through, there were changes in loan officer, with no communication, and no timely updates. Appraisals took extremely long, way longer than usual. The entire process took nearly 3 months. There were many mix ups and lack of communications that caused the deal to nearly fall apart, but in the end it all worked out. There are some opportunities for improvement for sure. The KB staff was helpful and kind, it was just a tough time and third party challenges, but definitely a frustrating experience. Understandable that some of the delays in the process were due to COVID, so some of it was unavoidable. Appreciate the KB staff that i worked with, but next time, hope the process can be smoother. ... More

KB mortgage company closing costs outrageous. Poor workmanship, materials used were of inferior quality Team did assist with issues.

Paid for a premium lot on the preserve and we were told that fences were to be built a certain way. We were even shown examples of the few homes that did have them. A month later there were 3x more fences and not to the standard of what we were told by the agent. There are now 6ft and 4ft tall solid fences that ruin the aesthetic's of the preserve as well as block our view. Have complained to HOA and property managers but no one responds. Also very hard to get things fixed in a timely manner so you better be down here full time to get stuff fixed or you will be spending a lot of time away from your family. We have big things like the fence, two different color counter top colors, cracks in concrete, cracks in tile grout, window seal broken in kitchen and piece missing, air not coming out in front room and so much more. Their customer service is more like avoidance. ... More

The overall workmanship and materials are average to below average, and quality control is not good for a new construction home. The HVAC air filter was installed incorrectly, and the kitchen layout has poor design choices, including an impractical refrigerator placement. The value does not align with the price paid, and greater attention to construction quality and functional design is needed.

Our closing was 2 months later than what we were expecting, quality and craftsmanship are below what we have experienced with the 2 homes we have built prior to this. I do not plan on building another home with KB Home and I would not recommend them to anyone that cares about quality and craftsmanship.

Could make things a lot easier. Bad closing co. Not much response to work orders and warranty issues.

Sales team was misleading and work needed after move-in was a nightmare.

I wouldn't dare buy a KB home again in the future. The quality of material and workmanship is poor. I had to monitor every week to see if things were done well. Even after that, I ended up buying a home with a terribly bent incoming air duct, and a lot of wood studs broken or not put right. The worst thing is that they cheated me with the lighting by installing some cheap red lights all over my home. I had to spend a lot of money replacing them.

I bought a house in Feb/March 2025 and moved in on May 1,2025. So far everything is below average Sprinkler system is out of wack, sprinkler heads broken or non functional, system missing a piece for full functionality, tree removal request fell on deaf ears, today a door knob fell apart , house was built in 2024 and was on inventory, I had bad experience with sales team who actually are more of a car dealership.Garage door is like we are opening a tunnel door beside I greased it still makes horrible sound Internet lines were messed up so Xfinity charged about $200, to put cable through for Internet, we are waiting on at least to start addressing issues Per neighbors they had to struggle 3 months to get minor things and sprinkler system fixed Let's see how long it takes for us One month is already gone. ... More

The seller took a lot of time to reply and help during the process. Stefano was on vacations, sick or day off when I need it. He did not help me when o need it he was more interested in new customers than the one with contract signed

It has only been a little over two months since my closing date, and my homebuilder, Tyler, is no longer responding to issues that I've brought to his attention for the past month. The main issue now is the irrigation system. I've paid over $2,000 in water bills for a five week period. In a past phone call, Tyler accepted blame for the issue, and we discussed a reimbursement plan. I have followed through with that plan, and Tyler hasn't responded to my email, texts, or phone call. I'm not willing to accept that loss, so it looks like I'm going to need to contact a lawyer concerning that issue. Further, when I responded to my first KB survey and had issues (mainly a home inspection report that I got after closing that showed problems with the roof), I requested that someone other than Tyler to contact me, and KB simply had Tyler respond to my issues. I'm sure KB won't publish this review without contacting me, so I'd appreciate it if someone higher on the ladder at KB than Tyler will contact me. ... More

Not a great experience as a FTHB. Salesman just wanted to make a sale and at times was not prompt in answering my questions or concerns. The project manager was worse. Unprofessional and unwilling to work with me until it was nearing closing time. Pushed back closing more than five times and I was very patient about it but the project manager wanted to blame me. Thankfully my loan officer understood how this particular KB PM worked and helped me out so I did not have to pay for a rate lock extension. Would look elsewhere if you're a FTHB. Had to point out A LOT of issues during the build and really advocate for things to be fixed. This is not how a business should run. ... More

My experience with KB home was terrible, aside from those in the design studio, it was a mess of lies and half truths. They were terrible at communicating with us and tried to close us into a house that was not finished. We had to take our issue up to the regional manager to get our house finished. I’m 60% sure they ignored my home inspector report since they never confirmed they fixed anything or we found things in our walkthrough that were pointed by the inspector. I would never recommend building with KB they are a horribly run organization from the sales office to the building. I would be very careful of KB loan as they give predatory loans and try to force people into above market rates using sellers credits ( this is illegal for those who don’t know). Overall choose a different builder you’ll save yourself the headache, time, and worry. ... More

Find out more before buying your own home. I made lots of mistakes and learned the lessons. - I didn't know that my backyard was too small to install a patio. However, no one told me before paying the earnest money. -I didn't even know there was another house being built right in front of my house. - When I needed help, I did not receive it properly and on time. no one was responsible Do your homework before buying a house. check twice

These are the pending and issues after the closing day: 1.Perimetral fence: one picket missing. Who supervised this? 2.Perimetral fence: two broken pickets. Who supervised this? 3.Perimetral fence: one picket half-nailed. Who supervised this? 4.Stairway: no lights 5.One electric breaker needed to be serviced (replaced). 6.Kitchen window: missing screen. The original screen was in the garage at the time of the first walk-through inspection. 7.Duct for the dryer: it needed to be shortened as it was too long. 8.Back door lock: the master key did not open/lock it. ... More

seems like anything that could go wrong with this builder did. biggest issue is the poor workmanship an distrust that things would get corrected in the right way. it was a struggle to get anything corrected or installed correctly

The build and workmanship is awful. Since we moved to our new house, people from different companies are in and out from our home to do repairs. I guess, i should have taken a house from Lennar!

We, and all of our neighbors were pressured into giving a good review. Our closing date was changed on a Friday at 445pm to the following Friday evening, when closing was supposed to happen Monday morning. When we told them that we already had made plans to move out of our apartment and would be homeless on Monday, they said the only way for us to close on time was if we said we were 100% satisfied with the house, even though there were tons of blue tape issues that still needed to be addressed. Had they told us about closing getting rescheduled just 2 days earlier, we wouldn’t have been compelled to lie on our closing survey. The house is very pretty, but since I know where the issues are, they bother me. I’m still going through the warranty process to get them all fixed. ... More

Heidi our customer service rep has been great. She lends an attentive ear to the issues and has been able to get things corrected. Some examples were the hammer valve under the kitchen sink started leaking when we used the dishwasher, then the cabinets needed re-skinned due to water damage from leaking water, had the missing clothes bar installed in the bedroom closet...... Contractors are a little slow to respond. Construction Managers Cleaning crew, if they showed up did a very poor job cleaning. I have spent several hours so far cleaning floors and carpets mostly paint spatters. during the initial walk through we tagged many areas for paint touch up, areas where molding, door casings and trim had been damaged or poorly repaired, doors with noticeable runs, shelving in closets that looked like they were painted with over spray rather than smoothly painted. Very few of these items were corrected and some of those paint touch ups were done with the wrong paint ( flat on semi gloss or semi gloss on flat paint ). Door bottoms on many of the interior doors are chipped or splintered, front door whistles when the wind blows, ( this is scheduled for repair ). I asked for plans regarding the drainage in the back yard more than once and this request was ignored. I wanted to know how it was designed and works. The half hot outlets in the two smaller bedrooms were not identified. This list could go on and on. The thought is that the managers are moving way to fast and are missing things that should be corrected and they have little control over their sub contractors. ... More

The quality of the fixtures is sub-par and the build quality is poor.

Wouldn’t recommend using there financing, they gave me the run around completely and never were honest on where I was at with my loan. I ended up just using my financing instead and everything was done within 2 weeks.

Not a good experience!! Would never refer anyone to purchase a home from KB!

Horrible experience. Where is the info regarding the media panel? Where is my mailbox? Why are my gate fobs not working? Where are the paint cans you told me I’d have? Why are your employees not responding? You guys need to learn how to provide a full packet at settlement. Instead of spreading out information in sixteen different places. Your customers legit hate you. Get on the Liberty Facebook page and see how angry your buyers are. Never giving you my business again.

I have recently been having to deal with a gap in the insurance covers that was supposed to be paid by the lender/title company causing me to have to be wasting time on the phone because someone dropped the ball on your end. Not very pleased with this. I am not the first person that has bought a home which required wind and hail coverage so I’m pretty sure this company has dealt with knowing that there is no grace period with a new policy and so you all should have paid the policy on the due date as specified on all the paperwork that was sent to you days prior to closing. Not very pleased with any of this or this company right now. ... More