KB Home Reviews
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What Homeowners Have to Say About KB Home.
KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11756 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
KB Home - The incompetence of the loan processors.
- Anonymous
- Verified HomeBuyer
- February 09, 2021
- Mascotte, FL
The incompetence of the loan processors. The incompetence and /or negligence of some of the sub contractors. The 2 stage contract signing. 2 stages are OK as long as the structural phase isn't cemented in stone until the Design Studio phase is complete.
KB Home responded:
Hi, I’m very sorry for any frustration. We would love to have somebody contact you regarding any concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -Nick
Total Score 2
Quality 3
Trustworthiness 3
Responsiveness 3
KB Home - They did a great job was very patient and keeping you updated
- Shardea S.
- Verified HomeBuyer
- February 09, 2021
- Elk Grove, CA
They did a great job was very patient and keeping you updated on the building experience.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Overall, my experience was fine.
- Marissa B.
- Verified HomeBuyer
- February 09, 2021
- Glendale, AZ
Overall, my experience was fine. I do feel like during the construction part, corners we’re cut. This caused issues after move in and I am currently in the process of getting those issues fixed. I understand that these builds are typically “cookie cutter” and fast. But I wish they would have payed a little more attention to detail.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
KB Home - Great great communication.
- Raquel S.
- Verified HomeBuyer
- February 09, 2021
- Converse, TX
Great great communication. Very satisfied with my home. Till this day they make sure we’re satisfied!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - The KB team was great from start to finish.
- Matt A.
- Verified HomeBuyer
- February 09, 2021
- Broomfield, CO
The KB team was great from start to finish...they kept me updated the entire time and have been nothing but gracious and helpful in follow up. One of the best buying experiences I’ve had...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great Service
- Constance S.
- Verified HomeBuyer
- February 09, 2021
- North Las Vegas, NV
I love Travis M. he was GREAT!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Great buying process.
- Sergio E.
- Verified HomeBuyer
- February 09, 2021
- Aurora, CO
Great buying process. First time home buyer and wasn’t sure what I was getting into. KB team made it simple and easy.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
KB Home - Nicole and Craig have been phenomenal!
- Kevin L.
- Verified HomeBuyer
- February 09, 2021
- San Marcos, CA
Nicole and Craig have been phenomenal!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Had overall good experience with KB Home
- Zlatina M.
- Verified HomeBuyer
- February 07, 2021
- Round Rock, TX
Had overall good experience with KB Home
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Community
- Anonymous
- Verified HomeBuyer
- February 06, 2021
- Aurora, CO
When this community is done it will be awesome! You can take the light rail to downtown and you are near DIA. PARKS , restaurants, and community events is what makes this home.
Total Score 3
Quality 4
Trustworthiness 2
Responsiveness 2
KB Home - Our sales representative was great
- Stephen G.
- Verified HomeBuyer
- February 06, 2021
- Las Vegas, NV
Our sales representative was great
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
KB Home - Updating the process on a timely manner Honest and people
- Juanita S.
- Verified HomeBuyer
- February 06, 2021
- Houston, TX
Updating the process on a timely manner Honest and people in the management are helpful
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - They did a great job on our home!
- Juan G.
- Verified HomeBuyer
- February 05, 2021
- Mascotte, FL
They did a great job on our home! we are enjoying our FIRST NEW HOME!!!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - As soon as you buy your home nobody replies to any of your questions
- Anonymous
- Verified HomeBuyer
- February 05, 2021
- Buckeye, AZ
As soon as you buy your home nobody replies to any of your questions or concerns.
KB Home responded:
Hi, I’m sorry for any frustration. We would love to have somebody contact you regarding any questions or concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -James
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
KB Home - Easy to work with.
- Timothy P.
- Verified HomeBuyer
- February 04, 2021
- Maricopa, AZ
Easy to work with. Professional and friendly.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
KB Home - Our whole experience was great
- Brandon L.
- Verified HomeBuyer
- February 04, 2021
- Magnolia, TX
Our whole experience was great
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - We felt good about the whole process, good material, real good
- Nabil A.
- Verified HomeBuyer
- February 03, 2021
- Houston, TX
We felt good about the whole process, good material, real good quality, we feel we got good value for our money.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Timely and professional
- Anonymous
- Verified HomeBuyer
- February 03, 2021
- Las Vegas, NV
The entire process went smoothly and I was updated frequently.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - KB Homes made our first home buying experience a breeze!
- Esmae N.
- Verified HomeBuyer
- February 03, 2021
- Valley Center, CA
KB Homes made our first home buying experience a breeze!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great finance team and realtor, awful construction group
- Matthew H.
- Verified HomeBuyer
- February 03, 2021
- Harbor City, CA
My experience with KB was pretty great until closing came. First they picked a day for the final walkthrough and did not give me an option. I was told to show up at this time to inspect before closing. When I got there the house was in totally disarray and not close to being finished. Construction manager said he would have it move in ready within the next 5 days. I showed up 7 days later work that was agreed upon was not finished and Moore damage had been done due to trying to finish quickly. Overall I had to go back and forth four times each time was better but not what was promised. I ...
Total Score 3
Quality 1
Trustworthiness 3
Responsiveness 4
Friendly people and able to answer my questions satisfactorily
- Charles S.
- Verified HomeBuyer
- February 03, 2021
- San Antonio, TX
Overall it was a good buying experience.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
KB Home - seamless process and love my home!
- Diane P.
- Verified HomeBuyer
- February 03, 2021
- CASTLE ROCK, CO
seamless process and love my home!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Thnx to Kurt for updates on progress of build.
- Larry L.
- Verified HomeBuyer
- February 03, 2021
- Maricopa, AZ
Thnx to Kurt for updates on progress of build.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Good experience, thanks for sales help
- Ming H.
- Verified HomeBuyer
- February 03, 2021
- Irvine, CA
Good experience, thanks for sales help
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Amazing Team
- Edgar G.
- Verified HomeBuyer
- February 03, 2021
- San Antonio, TX
We had the best experience with KB. From starting at the sales the office to the end of construction. We had such an amazing team who always kept up and kept in touch. And the weekly updates and photos always gave us peace of mind while we were living out of town.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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Floorplan Name:
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