KB Home Reviews

My seller was awesome and attentive. Great to work with Amanda Hall. Not sure what his title is but Steve did my final walkthrough and was nice and respectful. However, I felt rushed to sign off. I signed off as complete even though there were several items that still needed some minor attention. He said the guys were coming that day so it was fine to go ahead and sign. When I moved in there was still blue tape in lots of spots. Looked like nothing I asked for was done. Also, the keys given to me on move in day didn’t work so it was disappointing to think I was walking into my new home but couldn’t. I will say Steve fixed the problem within the hour of calling. ... More

The quality of counter in bathroom is poor lots of scratches already.

Moved to new home a month back, no issues with any plumbing, electricity points. Construction quality seems good. Lot of units are still under construction and that causes some disturbance . HOA is very high for the facilities provided. Play area for children can be made better. Few outdoor exercise equipment provided are of no real use, they could have instead provided a gym or second play area for kids. Or rather reduce HOA.

Quality of home is very good. Customer service since closing has been outstanding. Cleanliness of work site and new home at closing was an issue.

Very satisfied with the customer service. Excellent price of the home.

Great use of technology to share with you pics of the progress of your home ! Did complete the home build up on time as per the deadline. I also recommend the quality of energy efficient home feature. Post follow ups after you move in to address any concerns. Home Orientation educates first time home buyers about the home.

I ran around town looking at resell homes and a couple of other builders in the area. Because of the current market, pricing is what it is. I wanted the best bang for my buck. The biggest thing for me was "what if something breaks, can I afford to fix it." Being realistic, there wasn't really any good reason to buy a resell home when builders are offering brand new homes at same price range. Of course there are the lived-in home benefits to a resell but for me, I am not handy. Knowing from the ground up everything is new, under warranty and I have a year to call someone to come fix it if something happened. I looked at LGI Homes right down the road from KB. I went back to LGI about 5 times before I decided their floor plan didn't scream out to me "this is home." The pros to their property were 3 sides masonry, brick/stone combo, granite, nice cabinets and other standard things in the house considered as upgrades with other builders. I didn't feel that the square footage was put to good use. For example, for the home size of 1350 sq.ft., I thought things were not balanced like the over-sized bathroom. To me the floor plan was a waste of space in comparison to the actual master bedroom. Things like this stuck out and kept me going back and forth. Do I really want to sign here? What you see is what you get. Their homes are beautiful and the included selections are beautiful as well. There was no lack of quality by any means. So I went to visit with KB Home to see what they had to offer. When I arrived to meet my sales person, Severo greeted me with a smile and asked what we were looking for size wise and lead us right to the model homes. He didn't ask for preapprovals just got us right to the end product. When we walked the 1353 model home, of course perfectly decked out, we immediately said this is the one. I was so surprised that the floor plan made good of its space. Yes we would have loved to get a bigger house but it wasn't in the budget. So we decided on the 1353 floor plan. 3 bedrooms with den. I loved it from the moment I stepped in the model. It was cozy and we could see ourselves living there. We talked about the options, things that were included and what were upgrades etc. The start price of the house left us wiggle room for the upgrades that we needed. We went over a short list of must haves with Severo to get an idea of what the end cost could be and to decide if it would meet our needs and expectations. We went home to sleep on it. Googled builders and reviews. KB and LGI were the top builders based on reviews in my area. That same night, I emailed Severo and set up the appointment to sign a contract. We went on a Sunday and selected the home site, signed the contract. I only had to put up $500. (LGI was $1,000). The reason we went with KB Home was the simple fact that we could customize our home, even down to what side of the road we would be on. (to an extent of course). I "sacrificed" 3 sides masonry for selections that made me happier than how much brick I had. I obsessed about my selections for weeks. I made several trips to the KB studio. Pulled samples, matched colors, changed my mind 800 times. It was stressful but a fun kind of stress. I was able to fulfill my love of the color gray and build around that instead of pre-selected brown granite that I really didn't love. I love my aspen colored granite with my raised breakfast bar and pendant lights. LGI could never compare for me, even though their kitchen had more cabinets and tile floors included. They weren't my style in the end. There wasn't even an option for a covered porch. Some things, for me, matter more than having 3 sides masonry. I don't stand outside and stare at the side of the house and wish for more brick but I would have stood in my home wishing everything wasn't brown. Construction started fairly quickly, some weather delays at first but not much. I signed in March and Closed in November. Severo sent me weekly updates and pictures of the progress. I didn't have to drive out there to see it all happening unless I wanted to. He was always super helpful and never pushy. If any issues came up, he helped get it taken care of with the right people. Now I live in my new home and come to find some things I wish I would have done in the build, like under cabinet lights and over the toilet cabinets but nothing major. I did find that after living in the house, there wasn't a ton of storage inside. The master bedroom closet wasn't really that big but totally find. The shelving could have been set higher up so I could add more below after the fact. Not much room for a nightstand between the bed and closet door. Little things like that. I didn't buy a castle so it comes with its territory. I love my home and I love KB. I could see myself building again with KB when its time to upgrade the home. People are always amazed when I tell them I picked out that marble counter in the bathroom and matched the cabinets. It's so fun to talk about and share pictures. Its almost been a year since I signed the contract and it is just so exciting. Were there issues, yes. Major ones? No. Anything I brought up was addressed and taken care of. Humans build the houses so everything won't always be perfect but to me its perfection. I know I made the right choice. Now if KB could do something about the traffic, Manor would be a better place! My overall experience was amazing. I feel I got what I paid for. ... More

At first it was not a good experience with the home not being ready when originally advised, however once we moved it and we found we have issues/small imperfections in the home, the Superintended Brian was always available and came to the house to checkout what we needed. He also contacted all parties and made appointments to come fix the small issues. This made the process a bit less stressful as I have been told once you move in, the builder will Forget about you.

Love our new home. No real issues, although we do still have two outstanding items for the construction team to resolve. New cabinet doors for the master bath are on order so I'm sure that's the hold up. However, we've been waiting quite a while to have mortar scrapped from our walkway to the front door, etc. Not sure what the hold up is there but it certainly does detract from the appearance of the outside of our home.

What I like most about the team is how responsive they were to my needs and questions. I had direct numbers for each member of my team and each person regularly checked to make sure I was satisfied.

The home itself is beautiful and the contractor staff was very helpful throughout the process.

some detail fine touch needed at final stage, otherwise good job.

The house is good but there are some issues that have to be address on the inside

Sales representative was easy to work with. Our new home is beautiful!

Overall, it was a good experience. The sales team was great and kept us up to date on the progress of the house. The superintendent was also very helpful. The pricing on additions were sometimes way over priced and we opted to do it ourselves or pay someone for a fraction of the price. Some items appear to be bottom of the line and wish they were a little nicer. Overall, a decent experience but would definitely do things different.

All individuals that I dealt with during the construction of my new KB Home were very responsive and professional. At no point during the house build did I feel that I didn't know what the status was. Our forcasted move in date was met with no delays. I was able to select the fixtures for my house from the design studio, but was disappointed in the selections available, I would have preferred some higher end fixtures. I ended up having to replace lights, shelving, etc immediately after moving in since I wanted higher quality fixtures. The workmanship and quality of the painting was sub-par with paint splattered on many places on the windows, floor and carpeting. The paint issues were caused by a lack of attention to detail and not using masking tape/drop cloths etc. All in all, I got a bit more than I expected from my KB home and am quite satisfied with the outcome. ... More

Workmanship needs more attention to detail

Last Sunday for the first time we were going to use the washer and is not working. It doesn't start.

Alvaro was the Construction Super for my home in Shoreline Park. He was very attentive and responsive to all my questions. He thoroughly explained each step of the construction process to ensure I understood. He was very responsive to my calls and emails. Alvaro was also proactive in letting me know about any delays (some issues beyond the control of KB Homes) so I could take appropriate measures to minimize impact to scheduling for close and moving. I felt well informed through the whole construction period. KB honored their comitents related to appraisal values and financing incentives to ensure I was getting maximum value for my home purchase. Overall - I was pleased with the whole process and would consider another KB Home purchase in the future. ... More

Buying a new home that is brand new, was a great experience. We had the opportunity to upgrade a few options, the builders were generous in delivering a few of those wants. overall, very pleased and will definitely let others know.

The process was worth the wait.

Sales person Gabby was great, as well as the closing staff at the closing offices. The last construction manager we dealt during the final days of construction was also very helpful.

Very helpful until you close. Then they ghost you

We are enjoying our first new home.

The process was ok. The homes are builder grade nice, but can really be outstanding if you upgrade certain things. The staff is nice. Everyone is kind and friendly….understanding and patient. A good company to work with. The made a first time home buying experience go smooth.