KB Home Reviews

Working with Alex to buy my home was such a pleasurable and enjoyable experience. working with Sam was also a pleasurable and enjoyable experience.

Buying a home doesn't come without its issues or things that go wrong, same goes for a new home. However, with KB, the willingness to come back, actually show up and fix items is something else. No issue has gone untouched, they make calls, and send workers to fix everything and have stood behind their work.

No problem with buying experience.

Overall, my experience with KB Home was positive and rewarding. The quality of workmanship, value, and support provided met expectations, and I appreciate the efforts of the team. There are opportunities to enhance consistency in communication, responsiveness, and overall coordination, which would elevate the experience from good to exceptional. I would like to sincerely acknowledge and thank Megan (Loans), Carrie (Loans), and Juan (Construction) for their exceptional support throughout my homebuying journey.

the quality and value of new home was very good

We are very pleased with the comfort and quality of our new home. Great location, good quality materials and very good responsiveness from our building manager.

Good location and value for the price

We hit a few bumps at the start, but Kyle worked hard to smooth everything over and made sure we were taken care of. By the end, we couldn't have been happier with our KB Home. The hiccups were worth it — we love our new home and truly appreciate everything Kyle did to make it happen.

We love the KB team: Erik, Scott, Megan, Ken and Ingrid. When the process works, it’s great. It was a relatively easy process for us. Just a few stumbling blocks to get the structure started. Other than that, it was great. Loan and structure under one company was great. KB has a great team.

The sales side of the transaction was very good. The mortgage staff was helpful, the realtor that sold us the home was helpful at getting us a fair price, and informing us of deals. That was a very positive experience. Downside was samsung products. A month after moving in the oven broke and there's no warranty to cover it. I contacted KBHomes customer service and they said a warranty was available through Samsung but Samsung said no it is only available 1 year from date of purchase. Either way I was caught in the middle and had to pay $2k for a new oven. Not good when you buy a brand new home and use a stove 1 time. There was some painting issue that we pointed out to the community rep and he still hasn't given us the paint name or come by with the paint (like he said he would) to fix the paint issues. Overall, the home buying experience was smooth and easy. The move in experience leaves a lot to be desired. Customer service once the home is purchased also leaves a lot to be desired. ... More

There are no 20A circuits where we can run our treadmill or water distiller. Kicks out the GFI every time. I asked the electrical contractor who wired the house for a quote on putting in a single 20A circuit. $1,000. You’d think that a $720,000 home could have had a 20A circuit for a treadmill. Lots of people have treadmills. I’m not sure whether a 15A circuit would even power a skill saw under load. Every person we’ve dealt with through our building process have been extraordinary, wonderful people. We love our new home, but had no idea about the power deficiency. Hope KB Home realizes what a big mistake this is. ... More

Sales staff great, thank you. Construction rushed, and it showed. Too busy trying to make EOY deadlines. Previous KB homeowner from New Construction, this one not up to same standard. Not talking about extras, just like basics, cabinet installation, chaulk, hanging doors. No attention to details or levels apparently from the crews to the supervisors. Dont get me wrong still a good home, just could have paid closer attention and had it done right first time.just slow down.

I am in love with the flooring throughout the home. It looks very polished, & exceeded my expectations. The backsplash for the kitchen is also my favorite part. The craftsmanship of how it was laid & the color is beautiful!

Mark was a pleasure to work with. He kept us updated on everything. If we had an issue he took care of it asap.

The staff representing KBHomes has made most of the experience easy. From picking out your exterior colors and elevations to choosing countertops and cabinets. Jason at the sales office has a great balance of listening and offering suggestions to help you complete the purchase. Jill at the design studio is well versed in what options are available, as well has has a talent for interior decorating. The finish work on the house has been a struggle. Alot of imperfections thru out the finish work on the house. Mostly the paint. Painting over dirt on the baseboards one example. Overpaint on hardware and flooring. The upgraded cabinets needs work, still after 60 days. The willingness of the staff to continue to work with me and fix things around the house has brought some ease. Finally, the house was not thoroughly cleaned before receiving. In my mind, I cannot understand the reasoning of building a house and not doing a finish cleanse after all work is performed. These house are built fast, so with all the workers it is probably a bit like herding cats. Still presentation is like first impressions. There is only one time to impress. In other words the closing date was pushed to fast by the builder. Overall, I am glad that I purchased here at KBHomes. ... More

Brent is the Superintendent for KB Homes. He went above and beyond for us. We would buy another house from KB because of Brent.

Our home buying experience has been good overall. A few minor problems have occurred and KB has been responsive in solving them.

The wall material is very cheap, any little bump and it scratches the paint off. Should use higher quality paint please. The rest of the house is good.

The people we have worked with have been fantastic. The house was an inventory home, and will be more difficult to make for our lifestyle. Bathrooms without storage is something we haven’t seen. There are some details that need attention. But we have had nothing but great support from Karen and Brent. They are an asset to your company. I briefly spoke with Chris, our KB Home Warranty professional and look forward to talking to him again as time moves on. I called Whirlpool to schedule a repair but the wait time was 90 minutes last night (20 January at 6pm). That seems excessive

It was pretty easy on picking out a style house I liked

We purchased a new home that was already planned, so didn't have the opportunity to visit the design center. However, the home was well planned and had a nice package of upgrades. Since moving in the team has been very responsive to any repairs needed. The sales team was responsive as well. Based on KB's reputation and current responses, I have peace of mind for the future.

Good price on new construction homes.

Overall I had a pleasant experience with KB Homes. From the time I first set foot in the sales office, everyone was very welcoming and kind. You would think that is only because they want your business and while that is a big part of it, I did sense that it went beyond that. Every single person from sales to the lender to the builder on site took care of me. I really did feel like part of the local KB family. I have had new homes before and it was never as warm and welcoming as this was. It was a treat to go into the design studio and choose my decor (although I do wish there were more choices). And when I changed my mind it was not a big deal, they happily changed it. Meeting the team who actually built the home was great too. The construction foreman and workers never minded my questions and openly showed me their work. I never felt that they were being sneaky or just slapping up another house. Was there things that could have been done better- of course but they are minor cosmetic things. The loan process was the most stressful but even then, the team handled it with professionalism, finding a loan term that fit my budget. I will say the only blemish on this review is KB corporate. They are in the business of selling houses no matter what it takes and it shows. They rushed deadlines and got pushy with even their workers whom they viewed as dispensable and for that I would knock down a few stars for. In review - the local KB Team was great, Corporate KB not so much. I love my house and I hope it holds up for many years to come. ... More

I am looking forward to many years in my townhome.

He has replied timely & effectively when asked.