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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11756 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11756 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

KB Home - Made our first time home buyer experience a great one.

  • Anonymous
  • Verified HomeBuyer
  • January 19, 2021
  • Patterson, CA

Made our first time home buyer experience a great one.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

KB Home - Very good customer service and quality homes.

  • Arnaldo A.
  • Verified HomeBuyer
  • January 19, 2021
  • Mascotte, FL

Very good customer service and quality homes. Don’t regret the decision at all.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

One & Done

  • Anonymous
  • Verified HomeBuyer
  • January 19, 2021
  • Valrico, FL

So happy with our new home - have to say my favorite part was all the customization. I really valued the weekly updates from Ramon & Steve. They were very helpful and answered all our questions to our satisfaction.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 5

Great costumer service!

  • Edna L.
  • Verified HomeBuyer
  • January 19, 2021
  • Murrieta, CA

Our home was scheduled to close on Nov. 30 & KB home made sure our home was done before thanksgiving holiday & we closed on Nov. 25 the same day we signed! It was amazing having our home for thanksgiving! It was the best thanksgiving gift ever!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Everyone's friendly help

  • Monica R.
  • Verified HomeBuyer
  • January 19, 2021
  • Tucson, AZ

The whole KB team was so great to work with. From when I first walked into the office, the salesperson was very friendly and helpful. They were there to help me with the process of the application to getting qualified and even being excited for me in the end. Thank you all so much for all of your help!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Our interactions with the sales office and construction superintendent

  • Jamar H.
  • Verified HomeBuyer
  • January 19, 2021
  • Sacramento, CA

Our interactions with the sales office and construction superintendent has been great/off the charts. However, the quality of construction has left something to be desired.

Total Score 4


Quality 3

Trustworthiness 5

Responsiveness 5

KB Home - Our Builder was awesome!

  • Angel P.
  • Verified HomeBuyer
  • January 19, 2021
  • Perris, CA

Our Builder was awesome!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Quality and Transparency

  • Marco G.
  • Verified HomeBuyer
  • January 19, 2021
  • Fontana, CA

This builder gave me all the information regarding my home and made it easy to work with a home lender. I was pleased with the quality of the home and met all my expectations. I am a first time homeowner and KB Homes made it easy and simple to get me into my new home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - The whole experience was really good.

  • Breann B.
  • Verified HomeBuyer
  • January 19, 2021
  • Spanaway, WA

The whole experience was really good. Everyone I worked with was very knowledgeable and helpful. I especially like that I was able to choose all my finishes

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The flow of the home stood out the most.

  • Ishmael S.
  • Verified HomeBuyer
  • January 19, 2021
  • Houston, TX

KB is a good builder.Contractor will work with you.Make sure and know all that you want and install before you purchase and visit the home frequently during the build.

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 5

KB Home - Great communication during build and follow up to make sure all

  • Tahasha W.
  • Verified HomeBuyer
  • January 19, 2021
  • AURORA, CO

Great communication during build and follow up to make sure all is taken care of!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Stay away! No follow thru, TERRIBLE quality control

  • David S.
  • Verified HomeBuyer
  • January 19, 2021
  • Austin, TX

We closed 2 months ago. Much of our original punch list is still not repaired. The ceilings in 2 rooms began to sag. They've come in twice, ripped ceilings down leaving us without access to the master bedroom and living room/ kitchen. Ceiling is still not right, lights are removed, crown molding removed and damaged. And they have not shown up the last 2 days when they were scheduled, so I'm left without full access to my master bedroom. "I had an emergency at another location" and "I'm swamped, I couldn't get there today", after being told by the regional construction manager my home was a ...

KB Home responded:
Hi, David, we're very sorry for any frustration. If you would like to speak with a manager of KB Home to discuss these and any additional concerns, please feel free to e-mail CustomerRelations@kbhome.com for assistance and we will ensure you are contacted. Best wishes. -James

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

KB Home - Just good experiences all around.

  • Gary R.
  • Verified HomeBuyer
  • January 19, 2021
  • Castle Pines, CO

Just good experiences all around.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Privacy

  • Bernadette H.
  • Verified HomeBuyer
  • January 19, 2021
  • Spanaway, WA

KB built our neighbors home after ours was built. They built the same model as ours with their windows all mirroring ours. The fence is lower then the windows, therefore we can see into each others homes. We have NO privacy!

Total Score 3


Quality 4

Trustworthiness 4

Responsiveness 3

The installation of the two by fours where they connect.

  • Nathan P.
  • Verified HomeBuyer
  • January 19, 2021
  • Bonney Lake, WA

To make sure they keep an eye on their building in progress. I do love my home. Things can change how I feel about the workmanship if things are fix. And so far they are being fixed.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 5

KB Home - It was a great experience.

  • Robert M.
  • Verified HomeBuyer
  • January 19, 2021
  • Kyle, TX

It was a great experience. Thanks.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Great company and everything went smooth

  • Daniel S.
  • Verified HomeBuyer
  • January 19, 2021
  • Glendale, AZ

Great company and everything went smooth

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great Experience

  • Don M.
  • Verified HomeBuyer
  • January 19, 2021
  • North Las Vegas, NV

From our sales person to the walk through, we were amazed at the ease of the home buying process! It was more exciting to receive the weekly updates as well. KB Home was our first new build purchase, the quality was great and we love it!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - It wasa great experience I have with KB home

  • Salam A.
  • Verified HomeBuyer
  • January 19, 2021
  • Hutto, TX

It wasa great experience I have with KB home

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Good communication and good material.

  • Rex X.
  • Verified HomeBuyer
  • January 19, 2021
  • Henderson, NV

Good communication and good material.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - it was a good experience

  • Juliana V.
  • Verified HomeBuyer
  • January 19, 2021
  • Orlando, FL

it was a good experience

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

KB Home - Everyone involved in our first home buying experience made the

  • Oscar A.
  • Verified HomeBuyer
  • January 19, 2021
  • Riverside, CA

Everyone involved in our first home buying experience made the process easy!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Everyone so effective in making sure all my needs were met

  • Stefaney G.
  • Verified HomeBuyer
  • January 19, 2021
  • Sacramento, CA

It was a great first experience for me!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great experience

  • Vera M.
  • Verified HomeBuyer
  • January 19, 2021
  • Castle Rock, CO

It was a great experience. This is my second KB Home, so the last house I bought was also a KB Home. I like the responsiveness and knowledgable staff that KB Homes employs.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Had a plumbing issue within the first day after closing, my home

  • Zion G.
  • Verified HomeBuyer
  • January 19, 2021
  • Jacksonville, FL

Had a plumbing issue within the first day after closing, my home was not complete before the move on. Surround sound wasn’t installed or the screened in patio. Issues were resolved quickly. The house overall is beautiful and nicely built once the issues were addressed and fixed.

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 5