KB Home Reviews

The entire experience is one of the worst I have ever had and this is the third home that I’ve built. The completion time was twice as long as I was promised, and the quality of the work is mediocre at best. It’s almost impossible to get things resolved off your punchlist. I have been in the house for two months and things that were supposed to be resolved after my 10 day walk-through are still not resolved. It’s only recently that I started dealing with Mike one of the people in charge of this development that I have been able to get things addressed, he is great but the entire experience has been horrific. ... More

We closed on the home April 20 and I let the builder know that they had 3 weeks to fix the already existing issues until my family moved in on May 12. When we showed up to the house 3 weeks later the house was unfinished. The same issues were still not completed. The house wasn't even cleaned and ready for us to live in it. There are items that we paid for that aren't installed on the house and vice a versa.

Construction took nearly a year. After the move in, there were tons of issues- The builder did not install the correct window in our son’s room and they had to cut the window out and re-install a new one. They made a mess and it took a week for the project to be finished. The power went out for a 1/3 of our home and it wasn’t considered an “emergency”, therefore was not fixed immediately. The loan people at KB were also dishonest and did not act professionally. There were several other issues as well. Overall, KB does not seem to care about their customers. Billy and Marcy were both very professional. The lone bright spots. ... More

I am in love with the layout of home, however quality isn’t the greatest. I have advised the builder of ongoing issues within the home, I have yet to receive a permanent fix.

We have had MANY issues with the house and NONE have been resolved to date!

While at the end of the day we are happy with the home we purchased, the process to get here was a nightmare. The gross majority of the information received from the KB sales staff and superintendent was inaccurate. Everything from being able to upgrade to St. Augustine grass, to the size of our lot, to lying about when permits were submitted, to assuring us that we would have reclaimed water for irrigation, and the list goes on and on. The construction quality turned out OK, but only because I was at the home site almost every single day and pointed out the very obvious issues and code violations that were included in the initial construction. If I was not there everyday to identify these issues, they would not have been fixed. Anytime we brought up an issue the response from KB management was, "You're welcome to back out of your contract and then we'll resell the home for more than you paid." This is KB's attitude toward their customers. Our home was over 7 months behind schedule. We signed the contract in Dec 2021 and didn't close until April 2023. The delays were due to mismanagement, not supply issues. We found KB completing other homes in our neighborhood that were not under contract until MONTHS after ours. When we brought this up they stated that they mixed up the paperwork and our got pushed to the "bottom of the stack". In the last month of our build - KB brought in the superintendent's manager to take over the completion of our home and working directly with this manager resulted in us getting the home completed. ... More

Like most builders, they ran months late in delivering. The value for the price paid is low. Poor finishing of the house in the final laps. We had to go after them to get things addressed. It was stressful, time-consuming, and frustrating to deal with a builder that was not customer-centric.

We have been in the house for over 6 weeks and we are still waiting to get issues resolved. The fit and finish was really disappointing. The house was not cleaned when the movers showed up. All we got was empty promises.

Very regular in terms of maintaining the timeline for the house built up V as in customer have to keep an eye on any issues on in the stage you can figure out Lot of things were broken and you should have caught by the construction manager, but it is not done so be very careful dealing with this guys

KB subcontractors do not pay attention to details, appears they just want to finish the job. I found several problems for a new house, heater was not working, gutters were not sealed and leveled correctly when I talked to subcontractor to repair them was reluctant to do it. Roof was missing a tile and some other were not aligned properly and same situation subcontractor did not have disposition to fix the problem I had to insist the roof had problems. More over one window not finished outside is missing a piece, main door entrance not sealed properly, found problems under kitchen island, the list continues. Appears that the house did not have a good inspection by profesional inspectors during construction. I feel disappointed with my KB home purchase I bought a new house before did not have to deal with these many issues Sales department was good My comment for KB is check quality work on companies they hire ... More

Mike the Superintendent were so great in helping me with this house. He made sure things were done correctly and in order. If it wasn’t for him I probably will be talking to an attorney. So many things wasn’t done right and many of the employees that worked for the company seem not to care about how the structure of the house inside and out were being properly built. Mike made sure it was right, thank you Mike for being an outstanding employee.

Stressful, arduous experience building a new home with KB - sub par contractors - sub par Project Managers who didn’t know how to manage a job and the result is a sub par home which I will have to already update and renovate. What should have been an exciting time in my life turned out to be anything but with me having to micro-manage them and beg for the job to be done right - mistake after mistake cost valuable time - took 15 months to get into the house.

Ingrid was terrible, nothing she said or promised was correct. Communication between KB Homes upper management and the individuals listed CAN NOT be worse or those individuals are simply pacifiers to incompetence and cover-ups. Chris however appears to try but is always out of the loop. He should be up to speed on EVERYTHING!

Site staff are nice but workmanship of garage floor are poor. External drain pipe keep defect and not fix well

Had worst experience with KB. The build quality is poor. The things they promised were not done before closing. Now we will have to follow up and wait on things. We felt like as if we are buying an old house. Lots of textures and paints were not properly done. Lots of damages to cabinets. If we asked them to fix before closing they were not ready to do it and we were forced to close and get them fixed after closing. Really not worth the price we paid for.

KB Home does not provide high quality homes. We have quickly noticed all the shortcuts that were taken during the building process after moving in. It's obvious many of the subcontractors they hired were rushing and did not take pride in their work. So much so that they ended up firing the first crew and ended up hiring a new one, but a lot of damage was already done with the previous crew that they claim could not be undone. Additionally, they had delay after delay (it took 5 months longer than they said to get us moved in). Overall, this has not be a good experience. I would go with another builder. ... More

We need not have a good experience with this process, from the finance department to the construction supervisor in our neighborhood

The standards are far below what they should be for this price point. I felt like I had to oversee construction to get anything close to what it should be and still have quality issues that will never be right.

Mary, Brady, Tim and Mark were a great team working WITH WHAT THEY HAD. We started this process in November 2021 and moved in October 2022. Process was painful, expensive and stressful. Beautiful home, but too many problems, still being resolved. Thank you Mary for all Your hard work throughout this process.

Tom was good at helping me with my walk through. He also was patient in answering all of my questions regarding caring for items in my home. As for the rest of it- I wish my buying experience only on my enemy or my ex. Everything is a RUSH! Politeness is out the door when questions are asked. I did not design my house, but I love it. However, there are things that I missed in the walk thru, even though I couldn't change at that point, that are weird in design and for homeowners to deal with daily. Maybe this will help the builder and the next buyer: the counter is far out in the primary shower that it doesn't allow you to have space to step out of the water's range while taking a shower. Oh, and a switch for overhead lighting under the kitchen sink is dysfunctional. ... More

Everything was going smoothly and satisfyingly until closing approached. After multiple last-minute delays to closing, we felt rushed into forking our money over, and then we were promised that any remaining issues at the home would be addressed shortly with wording like, 'right now', 'later today', or 'tomorrow'. More often than not, this was not the case, and it felt like we were taken for a ride. Seemed like they got our money, and then forgot about us. Took over 2 months post-closing to get almost all of the issues addressed, in what could've taken a week or two, at most, for nearly every item, with coordinate effort. Presumptive buyers: make sure you double-check their work CAREFULLY and THOROUGHLY before signing the final docs! Many lessons learned from a first-time home-buyer. ... More

Bad quality interiors like floors and paint

While we are happily moved into our new home, the process to get that was frustrating and did not represent KB Homes well We rarely were communicated with, or given proper information, even when emailing and calling almost every day at some points. We were told things were being handled and they weren’t, we were given inaccurate timelines, and we were frequently ignored. We are incredibly patient people, so even at the beginning we waited 6 weeks to hear anything from our sales rep. It took us emailing her and calling her multiple times to get a design appointment booked, and it wasn’t until we got a bit more assertive that we got one booked (way later than we were told). Issues weren’t being handled as they popped up. For example, we addressed that the bathroom tile was poorly done (overlapping/wobbly grout lines that made the tile looked warped) days after installation in October and were told vaguely it was being handled, but as we continued to visit we continued to see nothing change. We continued to bring up this issue for weeks after. When we did our pre-close walk through, it still sat exactly the same, and that was in December. That issue delayed our closing, almost causing us to move in 2023 and have to live with relatives until it was done. Another issue was that a lot of our pending items are still not completed and we are pretty much being ignored at this point. I can’t help but thinking that if we had had a better sales rep, construction manager, or anyone who was actually willing to help, we would’ve had a better experience. Poor communication, lack of information, no follow through, and feeling very in the dark during our first home buying/building process, is what is causing our low review. We will not recommend KB to people in the future. ... More

Sales was incompetent. Kept messing up the documents, blamed us, and never looked into the possibility that the problem was on her end, which it always was. Worse, value was low. Did NOT include refrigerator, washer, dryer which many but not all homebuilders supply. Did NOT include sprinkler system, garage door opener, ceiling fans, cabinet handles which every other homebuilder that I toured did supply. Good quality (which is why I bought) and good location but no amenities at all.

Most of my home buying experience with KB was great. Including the initial walk-through with the sales rep here at Berry Springs, the design team was very thorough and really helped my wife pick out items that she really loved. Our issues are with the quality of the build. The construction team failed on numerous occasions to respond to emails, texts, or calls. Any issues that we asked to get resolved were met with resistance or they would do a bare minimum job to try and skate by. At this point, 45 days into my home, I still have construction issues that seem to take way too long to resolve.