KB Home Reviews

Things were mostly smooth, but glad the process finally came to an end.

We appreciated the weekly updates.

My overall experience was good. Unfortunately due to covid communication had big gaps and prolonged delays.

KB has a good variety of floor plans and is focused on energy efficient homes which is a nice feature. You are limited on structural changes and upgrade items but overall it's a good value and well built home. They are easy to work with including their loan department and will work resolve any issues you may have.

Support team is very responsive

Pretty good work House came out pretty good

Be prepared on new communities and delays on mailboxes, internet cable phone

The experience was fairly easy and yes, the value of the house is unmatched as it is a new build. However, communication could have been better regarding a realistic timeline. We were originally told our move in date would be Oct - mid Nov but it could be delayed. Then, we were told it was delayed to December, then to beginning January, then to late January or early February. We finally closed at the very end of February. However, the originally timing of events communicated to us such as the pre carpet orientation / final walkthrough were all extremely rushed. The pre carpet orientation was supposed to be around 45 days before closing. However, this was only 2 weeks before closing. A couple days after, we were doing the final walkthrough. This happened because we had gotten word that we needed to close by the last week in February but this wasn't communicated to us until the beginning of February after having asked for weeks on end. ... More

The builder is very good when you check each stages of the building process in your house, if you forget anything you paid for during upgrades you will not get it in your house as they have so many houses they are building at the same time. Overall if you let them know what you paid for, you will get it in your house.

KB team provided great customer service and communication throughout the build process. Attention to detail in the initial planning and continuous communication was key to ensuring our home was built to plan and our expectations. We had two significant issues during our build. First was a three month closing date delay as a result of material supply chain and labor shortages. The second was quality of workmanship completed by contractors due to labor shortage. We feel the KB team did their best to provide us a quality, on time product. We would recommend KB.

Overall I'm satisfied. The big problem was that It took very long time to finished the house, so I couldn't do my 1031 exchange.

Lending team did a great job

Very good builder. Easy to work with.

Very friendly service. We closed by our projected date with mostly everything fixed as requested by that date. Customer service was great.

The sales team was the best part of buying my KB home. Thanks to LaVon! Always kept us updated with the build. From start to finish.

People help me for first home buyer a lot

Loved the experience. But I’m finding it hard to get someone to repair/correct a few things that was asked.

Some difficulties in the closing date, because change the price to pay off down, ok

VERY NICE TO WORK WITH

Our construction supervisor Erik is amazing. He was very informative and responsive.

The experience with KB has been interesting. The amount of time it took to build was 11.5 months (estimated 6-9 months). The quality of some of the material was below par. Repairs have taken months to complete and I'm still dealing with repairs 2 months after closing. Overall experience was ok, but could have been better with customer service. Studio team was Excellent and took their time so I was happy.

My experience with the KB home buying process was good. There were some issues: delays with material, communication and site construction manager. I believe some these issues could have been avoided with better communication. How ever in the end response some of the issues are currently being addressed.

Responded to problems. Updated on events

Overall great experience buying home with KB.

Everything is good. Good service.