Skip main navigation

KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11756 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11756 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

KB Home - Only problem in the Vail area is wind and the dryer vents are

  • Richard P.
  • Verified HomeBuyer
  • January 13, 2021
  • Vail, AZ

Only problem in the Vail area is wind and the dryer vents are very noisy

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - While the process took longer than we were originally quoted,

  • Felice W.
  • Verified HomeBuyer
  • January 13, 2021
  • Houston, TX

While the process took longer than we were originally quoted, it's been worth the wait.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Trustworthiness

  • Robert S.
  • Verified HomeBuyer
  • January 13, 2021
  • Converse, TX

I had a very good experience with KBHomes. All people working with KBHomes was wonderful to work with - Agent selling me the home, Construction Suoerintendant, Mortgage Loan Officers and team and after sale co tact’s.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

No drama

  • Lavinia H.
  • Verified HomeBuyer
  • January 13, 2021
  • San Antonio, TX

The process was very smooth. I have zero complaints. Loving my new home

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Easy and streamlined experience

  • Anonymous
  • Verified HomeBuyer
  • January 13, 2021
  • Sacramento, CA

Easy and streamlined experience

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Really love our home and thank you

  • Norberto S.
  • Verified HomeBuyer
  • January 13, 2021
  • North Las Vegas, NV

Really love our home and thank you

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Exceptional Sales Reps and Attention to the Customer

  • Isaac S.
  • Verified HomeBuyer
  • January 13, 2021
  • San Antonio, TX

As a first time homebuyer I could not be more impressed with the process of buying a home from KB Homes. From start to finish they are there with you every step of the way! I highly recommend any first time homebuyer to make KB Homes their first choice.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB home is #1

  • Paul G.
  • Verified HomeBuyer
  • January 13, 2021
  • Fontana, CA

Can’t go wrong with KB home! Great customer service, huge selection of optional upgrades and great workmanship. Highly recommend!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great communication

  • Rene R.
  • Verified HomeBuyer
  • January 13, 2021
  • Fresno, CA

Everyone from the sellers office to the studio to the builders were great and everyone stayed in communication

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - We love the value of the home but that can come with a price

  • Matthew B.
  • Verified HomeBuyer
  • January 13, 2021
  • Hutto, TX

We love the value of the home but that can come with a price by some corners being cut. Then when you request help in fixing, silence!

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 2

KB Home - Love the space and design of my home

  • Alecia T.
  • Verified HomeBuyer
  • January 13, 2021
  • Jacksonville, FL

Love the space and design of my home

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

KB Home - My experience with KB Home was disappointing

  • Anonymous
  • Verified HomeBuyer
  • January 13, 2021
  • San Marcos, CA

My experience with KB Home was disappointing

KB Home responded:
Hi, I'm sorry that you are disappointed with your experience. I can ask one of our division managers to contact you to discuss your experience. If you would be willing to email your name and contact information to CustomerRelations@kbhome.com, I’ll make sure someone reaches out to you as soon as possible to look into any concerns. -Brian

Total Score 2


Quality 3

Trustworthiness 2

Responsiveness 1

KB Home - Everyone was friendly and great to work with.

  • Candice W.
  • Verified HomeBuyer
  • January 13, 2021
  • Murrieta, CA

Everyone was friendly and great to work with. From the loan officer, to sales, to the showroom, to construction, they were all very helpful and seem to love their jobs and working for KB.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great value, I Love my stylish new KBHome

  • Evelyn N.
  • Verified HomeBuyer
  • January 12, 2021
  • Marana, AZ

From the extremely attentive salesperson and loan officer..Elaine and Phil, to the follow up and caring nature of the construction and customer care team, I couldn't be more pleased with KB Homes. I have purchased new homes in the past, and this was by far the best experience I have had all along the way. Thanks! I Love my home, and the overall value and stylish options.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Truly memorable experience KB homes professionals.

  • Maria B.
  • Verified HomeBuyer
  • January 12, 2021
  • Santa Clarita, CA

Truly memorable experience KB homes professionals...Katrina H and Becky B delivered my beautiful home by my desired date...the most amazing birthday surprise during such unprecedented times. Construction team top notch!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - We are pleased with our home.

  • James F.
  • Verified HomeBuyer
  • January 12, 2021
  • Houston, TX

We are pleased with our home. I wish I could've had a different backdoor but overall we're satisfied.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

I purchased a model home and have been living in the home for 3 weeks. The quality of the construction is poor, cheap hardware, cheap cabinets. and hardware and horrible appliances.

  • Karen J.
  • Verified HomeBuyer
  • January 12, 2021
  • Ontario, CA

Check the quality of materials.

Total Score 3


Quality 1

Trustworthiness 3

Responsiveness 4

Working with the people at KB Homes was great from top to bottom.

  • Glenn C.
  • Verified HomeBuyer
  • January 12, 2021
  • Bonney Lake, WA

If I was to build another house in another area I would definitely look to see if KB Homes was building in that area.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Trustworthy and well thought out approach to business

  • Samuel O.
  • Verified HomeBuyer
  • January 12, 2021
  • Loveland, CO

The overall experience of Buying a KB home was very smooth from start to finish. We did the financing and even got the homeowners insurance through KB home simply because they have such well integrated systems. We are really excited to have such a well built home for the value.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - The staff at Paseo Del Mar are friendly and make themselves available

  • Jenny O.
  • Verified HomeBuyer
  • January 12, 2021
  • Irvine, CA

The staff at Paseo Del Mar are friendly and make themselves available to you as much as possible. They are not only knowledgeable but also mindful of the concerns buyers have.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Don't use KBhome.

  • Marianne S.
  • Verified HomeBuyer
  • January 12, 2021
  • Davenport, FL

Don't use KBhome. The workmanship is very messy. They build fast and that leaves a lot of room for mistakes and carelessness

KB Home responded:
Hi, Marianne, we're sorry for any frustration. If you would like to speak with a manager of KB Home to discuss any concerns, please feel free to e-mail CustomerRelations@kbhome.com for assistance and we will ensure you are contacted. Best wishes. -Brian

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 3

KB Home - Do a more thorough final walk through.

  • Anonymous
  • Verified HomeBuyer
  • January 12, 2021
  • Corona, CA

Do a more thorough final walk through.

Total Score 5


Quality 3

Trustworthiness 3

Responsiveness 4

KB Home - At the beginning I was worried because the bad reviews they had

  • ASHLEY J.
  • Verified HomeBuyer
  • January 12, 2021
  • San Antonio, TX

At the beginning I was worried because the bad reviews they had years ago so I took the chances and it turned out great thank you KB

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Overall good.

  • Mattie T.
  • Verified HomeBuyer
  • January 12, 2021
  • Fontana, CA

Overall good... Sylma not so great

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

KB Home - Everything is working out.

  • Patrick B.
  • Verified HomeBuyer
  • January 12, 2021
  • Menifee, CA

Everything is working out. I'm happy with the experience.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5