KB Home Reviews

Experience with KB homes was good if it was not for the delays caused due to covid pandemic

Overall we had a great experience with KB home

The best place to build your house and really good costumer service

KB Homes build a new home within the expected timeline ( Took 45 more than initial set expectation ), we felt that there are not many upgrade options for a few of the items like Carpet and few other items, Overall its good experience

There were plenty of delays for the move-in dates. We have been in the home for over a month, the 30-day visit has not been complete. Staff communication could be improved. Other than that, the house is built well. The value of the house is well priced. The location and the community are great.

The whole process was easy and smooth. Happy with our new home.

Overall good experience with KB

The entire process was made easy from the sales to home store to construction manager to financing. The process was explained by sales in the beginning and they never missed a beat. Would recommend to others

To ensure you get "all" exterior gas lines you need. ensure sink is determined at the time your select your cabinets. Make sure all light switches are not hidden behind the "towel" bar otherwise light sensor will not work. Pay attention to the ceiling drywall crowning throughout. and lastly drywall is acceptable around the shower/bathtub

I loved the way spencer kept me in the loop throughout the entire process of the house. He also took pictures to keep me updated. Loved the connection

My biggest regret with KB is that they changed the plan for my townhome midstream and I wasn't really notified til after I had already put my money down. This is not a good practice if you want your potential buyers to fall in love with your product. I did not get ALL I thought I would be getting in my package. Just so they can save money. This in no way reflection on the people I was directly involved with during the process, this is KB's planners or higher ups.

Customer Service Rob and Contraction Manager Kevin are really nice people and giving me a great support. KB Loan sold my loan to US Bank, and US Bank is terrible in Customer Service. I had a terrible with US Bank this morning 7/13.

KB did an excellent job throughout the entire process from start to finish. All employees displayed good customer service and professionalism.

I strongly recommend home buyers to hire a third party inspector at least for the frame walk and final inspection.

The sales rep, studio staff and construction manager were extremely helpful and patient.

Builders should not take advantage of the booming teal estate market. Take away from a year ago. Inferior materials or cheaper used. So noisy even with the energy efficient windows and insulation.

My sales person and super were both great!

It is a trusted builder to work with and they will do their best to help you move in and providing a very good customer services

We loved our first home building experience. A few things could use improvement but overall a pleasant experience with KB.

Professional and responsive during the process

We are pleased with the overall experience as a whole. Some minor things right after move in, but were managed. The Warranty process needs improvement.

Overall experience was great. Only issue we had was the updates on when construction would be done, dates kept getting pushed last second, and communication wasn’t as transparent. However, the responsiveness of problems in the house is very good, and issues are fixed within days.

Great experience overall with KB. No complaints.

easy to work with, stay on top of progress and make sure to do a detailed walk through.

KB personal are professional and issues are fixed in a timely manor. Only complaint is the number of cosmetic issues the home owner is left to fix and lack of attention to detail. Overall would recommend. Wish the options seen in the model home were offered during build. Large amount of poles, boxes, and in ground panels will need creative landscaping to cover in the front yard, could've at least been placed in a straight line not scattered. Beautiful exterior and Floorplan. Left with a few projects to fix rushed work on the inside but nothing that has caused major issues.