KB Home Reviews

Who ever they hired to build is trash!

The model home was impeccable, your home will not be. We paid thousands in upgrading almost everything that you could in their base model home, and our home looks like a college kid slapped everything together with a hammer and some nails. Cabinets are crooked, chipped, cracked, and missing hardware. Vinyl floors are warped like you are walking on an uneven gravel road, same experience with carpet (the subfloors are not settling correctly). Paint throughout the home is uneven, finishes are horrible (it looks like a college kid painted the home in a few hours) paint easily scuffs and chips, so don’t plan to even touch the walls because you will either chip or blemish the paint. Upgraded canned lights are not flush with the ceilings and have paint all over them (according to the superintendent, this is my responsibility to get them flush, he claims they cannot get it perfect). Window seals are horrible and have tons of draft, and patio slider does not close properly and has a lot of draft as well. Upgraded kitchenaid appliances are malfunctioning and installed crooked, but it is your responsibility to get it fixed, KB Homes will not help with that. Door frames are crooked (KB Homes has to come in and reframe/reset many doors throughout the house because they do not close now). Trim work is horrible, you will have large gaps between floors and trim (the excuse is they use “floating floors” but I am in real-estate, and I have seen much higher quality installs with “floating floors” I suspect the sub floors are either settling wrong or installed incorrectly. These are just a few of the issues I could think of. Spend your money elsewhere. ... More

Pumping out too many homes too quickly leads to poor quality work. Would not recommend Kb home

Please do your research before purchasing any home, not just KB, but any home. Check reviews online and also check Better Business Bureau (BBB). I wish I would have done more research before purchasing my Sunnyside Estate home.

I still waiting for the part replace to be fix also the construction next door just brought lots of dirt and mud in from on my driveway and no one seen to clean that out. According to the city that is an environmental problem having so much dirt with no erosion control.

Justan made promises to get what he wanted ( a good review) and then never did anything, never heard from him since.

Supposed to have a 1 year warranty on issues but there is no point of contact, the buying experience was horrible and they locked me into not using a realtor. The floors are warped in several homes in this community, the irrigation and land sloping is not bad. Constant issues, I wish KB just followed through with their promises.

Once you sign the purchase agreement get ready for delays, broken promises and costly mistakes that will most likely delay your closing. We have been in our home a month and a half, had to leave for 5 days for them to do the repair work to the house at the end of October and still have not received reimbursement as promised. Their vendors do NOT wear masks so beware of that if you are at high risk for COVID. Our solar is still not set up and the HOA rep does not respond for weeks at a time.

No mitered corners on baseboards. Wallboard doesn’t meet baseboard in the garage. 1” gap all around. Third island counter replaced.

Customer service has done a poor job on fixing a simple landscaping that I have had from the moment I moved into my new house. The company that KB does their landscaping with has damaged some of my property and has failed continuously to resolve a simple issue. I am going on two months in living in my new house and have yet to fully enjoy my yard. My experience in purchasing my first house has been stressful and disappointing.

I still have issues in my home that have gone unresolved. Warranty refuses to answer my calls after complaining about a shower that continues to spew water out of my walk in shower because of poor quality craftsmanship. They said they fixed it but only said that just so they can buy more time and let the Warranty run out so they don't have to deal with my home. Beware when buying from this builder you might also find unwanted things in your basement bedroom should you decide to finish you basement with KB homes.

Less than 1/2 optimal

Worse loan experience for 7 months

KB Studio Staff , Sales team , Construction Manager and Customer care team very good explained very well, I am able to choose what i want to for new home and its very experience, special thanks Jennifer, Traver, Scott and Zack

Response was quick and repairs down in timely manner.

The home loan people were horrible. I wanted to back out based off of their issues but my realities talked me out of it. I like the house but you really should restructure your home loan people. It’s like they have no idea what they are doing and ask for the same thing multiple times through multiple people or they wait till last minute to ask for something that they should’ve known they’d need months prior. I will never use your in house lender again it wasn’t worth the headache. If it wasn’t for the Superintendent I’m currently working with I would give you all 1 Star. Thank him he saved you. ... More

If I could go back and wait to purchase a home, I would. My home buying experience was horrible and now that I’ve closed it’s been my biggest regret. There’s been so many issues and bad customer service. I didn’t have this bad gut feeling for nothing. I can’t wait to get over my waiting period to put my house up for sale. I dont even care to lose Im just done with this headache.

The Sales with Tanika is amazing and Justin is amazing

I can some it up in 2 words. Buyers remorse

Was able to purchase home after being selected in lottery. I was very excited but Immediately I was rushed and pressured with threats of losing opportunity to buy the house if I didn’t act on multiple request within hours and days after. I was working and traveling and couldn’t dedicate my days to completing every request within hours after being selected for a lottery I didn’t know I was going to win. I wanted to explore other financing opinions other than KB and was bombarded by pushy sales people who called multiple times a week. I felt they created obstacles for me to use an outside lender making me submit extra credit credits and application to KB lender who I didn’t intend to use just so they could force me into hearing what they could offer. My information was also given to 3rd parties who called me constantly which annoyed me to no end. When market for housing began to deteriorate and prices and values were going down I wanted to renegotiate the cost especially since I was told the house would be completed in approximately 6 months and it was approaching a year I didn’t want to be underwater before I even got into the home. I was told I could only get a discount by switching to KB financing which I never intended but was pressured into. When the VA did an appraisal of my home which came back the house was valued less than the loan amount KB asked me to pay a 16k difference which made no sense and threatened again to not sell us the house and take the earnest money. I felt my agent who is a close family friend who was speaking for me and acting in my best interest wasn’t always being talked to with the respect I felt she deserved. About a month before closing I was laid off and KB showed lack of compassion for my situation and used it as a bargaining chip against me trying to get me to pay extra fees for closing being delayed a couple weeks despite the building process being behind 5 plus months. Which should have been a happy time in my family’s life seemed like a stressful rollercoaster with me doubtful that closing would even happen because of the pressure, negotiations and distrust I had developed for KB who would often surprise me with misc fees, obstacles, threats, delays and constant excuses. ... More

Loan company is horrible other wise its been good

My experience was not good but yours could be different.

Not happy. Would not refer

Too many delays, lack of communication, and unfulfilled responsibilities.

Ugh!! I love my home but this was truly the worst experience I have ever had. The sales associate I worked with was not honesty, especially at the beginning about times it would take to move in. I was told 3 months and it ended up being more like 8. I would have much rather heard honest answers than dishonest answers just to get me to sign the contract. The construction manager was a breath of fresh air to work with - so that is a huge positive!! I just hated feeling manipulated buying my first home. Not to mention the sales assistant came to my home asking me to change my survey answers. Very unprofessional in my opinion. ... More