KB Home Reviews

I would like other home builders to know about KB Home that they have reputed for building quality new construction homes.

Overall had a great experience with the KB team.

Eventhough I had hit a few bumps along the way building the home, Elysia my sales advisor helped me through every step. We were able to fix all the issues in my home and she kept the communication going. I'm very grateful for her help and now I get to enjoy my very first home! Thank you all KB workers for helping my home get to my expectations.

David was very good. He explained and walked through the process with us every step of the way.

Building process took longer due to COVID and shortage of materials and workers. Overall we are happy with our new home. KB employees were absolutely fantastic!

She was helpful, personable, returned calls timely, and we appreciate her!!!

The lack of preparation and completion of the house at closing. KB offering money at closing to meet or boost quarterly numbers is not really a good approach when trying to deliver a quality product.

Dalton and kevin made this experience great if not for them i wouldnt have bought home.

It’s a nice area and the closing part was confusing because when we get our key the person does not know about it they worked hard to get the deadline. Overall it’s okay experience a lot of place to grow. And also hopefully the communication and responsiveness will get better.

It was a good experience.

Unfortunately our home was built during COVID so lots of additional delays. We love our home though!

Sign for our home on 20 August and after 5 appointments we still have not received the dishwasher washed that we paid for. Just not a priority they put in a temporary one and Whirlpool just gives excuses on why they don’t deliver one. This is really Unacceptable!

Experience with KB homes was good if it was not for the delays caused due to covid pandemic

Overall we had a great experience with KB home

The best place to build your house and really good costumer service

KB Homes build a new home within the expected timeline ( Took 45 more than initial set expectation ), we felt that there are not many upgrade options for a few of the items like Carpet and few other items, Overall its good experience

There were plenty of delays for the move-in dates. We have been in the home for over a month, the 30-day visit has not been complete. Staff communication could be improved. Other than that, the house is built well. The value of the house is well priced. The location and the community are great.

The whole process was easy and smooth. Happy with our new home.

Overall good experience with KB

The entire process was made easy from the sales to home store to construction manager to financing. The process was explained by sales in the beginning and they never missed a beat. Would recommend to others

To ensure you get "all" exterior gas lines you need. ensure sink is determined at the time your select your cabinets. Make sure all light switches are not hidden behind the "towel" bar otherwise light sensor will not work. Pay attention to the ceiling drywall crowning throughout. and lastly drywall is acceptable around the shower/bathtub

I loved the way spencer kept me in the loop throughout the entire process of the house. He also took pictures to keep me updated. Loved the connection

My biggest regret with KB is that they changed the plan for my townhome midstream and I wasn't really notified til after I had already put my money down. This is not a good practice if you want your potential buyers to fall in love with your product. I did not get ALL I thought I would be getting in my package. Just so they can save money. This in no way reflection on the people I was directly involved with during the process, this is KB's planners or higher ups.

Customer Service Rob and Contraction Manager Kevin are really nice people and giving me a great support. KB Loan sold my loan to US Bank, and US Bank is terrible in Customer Service. I had a terrible with US Bank this morning 7/13.

KB did an excellent job throughout the entire process from start to finish. All employees displayed good customer service and professionalism.