KB Home Reviews

To make sure they keep an eye on their building in progress. I do love my home. Things can change how I feel about the workmanship if things are fix. And so far they are being fixed.

it was a good experience

Had a plumbing issue within the first day after closing, my home was not complete before the move on. Surround sound wasn’t installed or the screened in patio. Issues were resolved quickly. The house overall is beautiful and nicely built once the issues were addressed and fixed.

From the first moment that I met with the salesperson, to the walk through with the builder, to the follow up with the claims department, the customer service has been excellent!

Overall good... Sylma not so great

We are happy with the home and love the community

Overall I am happy with my home, small little issues that they are taking care of but overall I am happy with my home and they get a 4 out of 5!

The cabinets and baseboards keep breaking :( but we really love the home and the community

Contractors for outside stucco had to come back to repair crapy work. Painters had to come back to repaint an area under the eaves all around the house.

Overall it was a pleasant experience to work with Kb Homes.

The neighborhood and the layout of the home

The house design is beautiful and simple.

Sales team very responsive and customer centric

I think with KB Homes having the whole buying experience inclusive within the process was helpful although not letting my Real estate agent communicate with the lenders was kind of frustrating. I had to learn the whole buying process alone through out steps with my agent in the background advising me. So there was a lot of back and forth. But at the end everything turned out great and I am really happy with my new home! Also the design studio with Jennifer and the ladies that helped me was probably the best part! They are very helpful with selecting and putting the designs together. Overall I am impressed with the sales person Lizette, the builder Ricky, and happy we worked out the final interest rate. ... More

Be aware of progress and be diligent on inspections. Weekly calls are great, but they don't always have much substance. Most importantly, be patient. When given a tentative schedule, it is kept to the best of their ability, but some things will get missed or shortcuts will happen to meet the deadlines.

Nayeli is the beat sales that I have ever worked with.

Great experience with KB homes

The experience was a good one.

I bought my house during COVID-19, when things were crazy and uncertain. They did their best to deliver the full customer service experience given the social distancing limitations. My sales consultant was very accommodating and quick to respond to questions/emails. She also sent periodic pictures of the progress. On the financing/paperwork side, I was a little confused and disappointed. Both of my loan experts got changed on me mid-purchase, which led to a lot of re-sending of things already sent, confusion, and frustration. My final down payment amount changed 3 times in one day (after I had already secured the cashier’s check). There was a shortage of appliances during this time and I had ordered a refrigerator for the house from the design studio. The fridge wouldn’t be ready in time for closing so they provided me with a loaner fridge, which I was then able to keep. There was then a lot of confusion and miscommunication about delivery of my other fridge. I was given a delivery date by one construction manager which we had planned for Thanksgiving week when I was off of work. When the day came, it turns out that the fridge had been sent back and the construction manager had left the company without communicating the fridge issue with anyone else. I spoke with the warranty guy who got right onto the problem. He put me in touch with the regional construction manager who then tried to troubleshoot the delivery of the fridge. The problem was that it could only be delivered the following week when I would be back at work. The regional construction manager was very accommodating about that. The fridge was actually delivered at about 9 that morning. Apparently it was guarded all day while it sat in my driveway. When I got home from work at 4, there were about 5 guys here ready to move the other fridge and install the new one! I was very impressed and pleased with willingness of everyone to go above and beyond to right something that was essentially beyond their control! Definitely put a silver lining on a situation that had become quite stressful! ... More

Having had experience with both spec homes and custom-built homes, KB did an overall excellent job building this home, given the circumstances of the Covid shutdowns. We would have liked more variety in our optional items; and a little quicker response to our punch list needs.

Very polite always willing to help

Good experience in new home buying

Awesome though the progress

We were very fortunate in that we were able to purchase a model home and everything was completed by the time that we moved in. However, make sure to inspect your home as frequently as possible. There were/still are many issues that have seemed to arise from the house being completed very quickly and early on. While KB has been AWESOME as responding to all of these issues thus far as they have come up, there are were/are many nagging things (and one BIG thing) that had/has to be fixed before we feel really able to settle in. Don't get me wrong, we love our home, but do your due diligence.

Overall we are very happy with our purchase from KB, however the responsiveness to getting the items fixed from our walk through has been a bit slow and tedious. We were also not informed correctly about the monthly cost of the HOA payment earlier this year, which was unfortunate, at best. Overall, Kb has been a pleasant to partner with and we are satisfied with the company and our new neighborhood.