KB Home Reviews

The two people that made my experience awesome was Andrew and Tommy! They certainly went out of their way for me on numerous occasions and it will not be forgotten

Things went well overall - spec home didn't play a big part in the building process.

Took a few month more to complete the home, but over all it's done and I'm enjoying it.

My preparation from Texas was great, I could not believe how smooth the process went. I was disappointed on the initial walk thru at the number of issues that needed to be done. But all the people I dealt with were awesome and willing to help in any way they could. It would have been nice if all the construction was complete, especially when the houses are so close together. I would have liked more choices on the flooring as I am not a big fan of carpet in the main living areas. I still have a few issues to be resolved and because of all the work still needed to be done in the area, it makes it harder to get issues resolved. I love the location of my house, it would have been even better if my back yard faced the mountains. ... More

We love our home, especially the upgrades we made! We had two issues, one was with the finance side and not being as upfront as we would hope (apparently that person has been let go since then), second was that we had to wait two weeks past our final inspection to move into the home due to Edison not installing our meter on time. Other than those issues our overall experience with KB was great!

It’s a nice home in a nice neighborhood.

Great presentation. Expedient service and eager to get to closing.

Bring your realtor or trusted friend with construction and design knowledge along with you during different phases, and walk thru's. Make a list of items that need clarification (buyer and sales staff), get some trusted outside opinions.

The sales person jason & supervisor Ray are very nice in response to any issue.

It was a wonderful experience

Overall experience was good. I was extremely happy with the construction crew, especially John.

Great sales in Cristina and super great construction manager Enrique!!! They kept me informed and were my advocate in all!

I like KB Home a lot. Sales rep is responsive; design center offer is customizable. I understand the complications of construction, but I am not having a good experience recently. I closed my home at the end of Mar. the first week after closing, heavy rain came and my neighboring sites mud flooded to mine. 1/3 of my yard has been buried since then. I communicated with construction and warranty so many times, but it is early/mid Jun now, my yard is still buried. It is hard to move around the yard and the standing water raised tons of mosquitoes. I need this to be fixed ASAP, but I don’t know how. ... More

KB was easy to work with and answered every concern we had.

Got our home as a inventory. It was nice with some upgrades already.

Every time I told him about the yard.he had it fix.the gutters an many more

He was more than helpful.

All I ever read about is negative new build experiences. We had a few hiccups along the way, but I feel KB did everything they could to resolve them. So far we are pleased with our purchase.

Overall, the home building experience was pretty seamless and I am satisfied with the final product. Working with Juliet of KBHS Home Loans was a good experience but I did not agree with some of their policies when it came to locking interest rates and floating down rates. I had two mortgage brokers question the legality of their pay back policy if I were to switch lenders. I also missed out on the opportunity to float down my rate to 5.75% because I was just outside of my window for eligibility. For the most part, the builders were good but there were some instances where I pointed out issues or concerns and they were brushed off or made to seem unimportant. They eventually were able to correct all of the issues but it took a lot of follow up to ensure things were done proper. The design studio was great and there were a lot of excellent options to make selections from. My only gripe is the strict cutoff time for the end of your appointment. I was able to take my time on everything but my external selections. I had to rush to pick brick and color scheme and left questioning my decisions. ... More

My experience has been good with the salesperson, the studio personnel, the Superintendent and the original Home Loan representative, during the absence of the original Home Loan rep, things started to get a little off color and NOT as organized as inception, The coordinator was great at collecting the info and handing it off to the proper associates, from there on is where the loan fell apart and the Underwriter was a total dictator and my loan was put together with incompetence. A blind man could have done a better job structuring this loan, I even gave them 100k in advance, 6 months prior to closing to secure the loan and still could NOT get the loan organized in the proper fashion, I would strongly advise anyone who decided to get a loan from KB Homes to be very aware of who they deal with as some people have the structure and experience to do things but I am marveled at how others even have jobs within the Mortgage industry. They should focus more on hiring people with the skill level of accomplishing things instead of people who continuously apologize, and nothing gets done. I terminated the Home Loan with KB Homes and went elsewhere, got what I wanted and expected. I am extremely happy with the Superintendent and the salesperson; they have great professional conduct. Very responsive with a get it done mentality. Everything outside the Home Loan has been a good experience. Purchasing a home is the largest investment a person can make and should always be a good experience. ... More

Sales guys- A+, Design center- A+, Construction Guys-A Follow up/Warranty- D

Bought in the same community where we had previously built two other homes. This time we did not get to select our own finishes, but it had a lake view, no neighbors to look at and on the cul-de-sac. Overall we are pleased with the home, it is well constructed for the price, not a mansion but meets all code requirements, had everything brand new and in the location that we were after. Sales team was easy to work with, professional and responsive.

I had a overall pleasant experience with KB

The KB staff made it very easy! Very accommodating. Ryan is great!

The sales agent and Superintendent responded, answered, and solved my questions or concerns quickly.