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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 10641 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars in All Areas

10641 Reviews in All Areas

Ratings by Category

Overall 4.5

Quality 4.3

Trustworthiness 4.5

Value 4.5

Responsiveness 4.4

Customer Reviews

Craftsmanship Not 100%

  • Robina D.
  • Verified HomeBuyer
  • July 16, 2020
  • Gibsonton, FL

As we have lived in our home going on the second month we have found a few things that where not done correctly. Walk through doesn’t allow a through inspection because of course everything can’t be looked over in just a few hours. We love our home just wish something’s weren’t done so poorly.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

KB Home - The plans to the homes built need some work.

  • Leon T.
  • Verified HomeBuyer
  • July 14, 2020
  • Las Vegas, NV

The plans to the homes built need some work. There were some quirk issues with aisle spacing in the kitchen.

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 5

Mostly good. I was from out of state and Christian did an excellent job staying in touch with me.

  • Soren P.
  • Verified HomeBuyer
  • July 08, 2020
  • Tucson, AZ

KB offers decent value for the money and shines in its pre move in time. Overall workmanship of initial construction was fairly good although home was not throughly inspected to find errors. One week waiting period between walk through and final acceptance is costly for out of state buyers and KB offers no compensation. Overall I would give them a B+.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Overall Review

  • Edwin I.
  • Verified HomeBuyer
  • July 07, 2020
  • Riverside, CA

Due to the COIVD-19 pandemic, I've had to wait for contractors to respond to warranty work requested for items that I found wrong. KB Home has been good so far about keeping me up-to-date with my repairs.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Happy customer, but...

  • Angela M.
  • Verified HomeBuyer
  • July 07, 2020
  • North Las Vegas, NV

Overall I’m really happy with my house. I did notice a week after moving in, the paint on the outside of the French doors was already chipping off. Seems Like they only used one coat. The KB sales rep opened a claim for me when I initially told her, but as of yet, I had not received a call.

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 3

Good house for value

  • Anonymous
  • Verified HomeBuyer
  • June 17, 2020
  • Tucson, AZ

The whole process was very smooth with just the right amount of choices along the way. House was delivered on time (during a pandemic, even) but with a few workmanship issues. Resolving these has been ongoing, not due to delays but apparently from corporate KB interfering with the local office. But so far, we love our new house.

Total Score 4


Quality 3

Trustworthiness 5

Value 4

Responsiveness 4

concerned and excellent care

  • Jesus G.
  • Verified HomeBuyer
  • June 17, 2020
  • Katy, TX

concerned and excellent care

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 3

KB Home - KB completed my house in time

  • Abhai S.
  • Verified HomeBuyer
  • June 16, 2020
  • Lancaster, CA

KB completed my house in time

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Good home

  • David R.
  • Verified HomeBuyer
  • June 13, 2020
  • Saint Augustine, FL

Nice and spacious

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Good but not great

  • Douglas M.
  • Verified HomeBuyer
  • June 09, 2020
  • Davenport, FL

Paid alot of money and have alot of warranty items that could have and should have been fixed before closing. Closing was a horrible experience. Showed up at 10am for closing only to find out closing was cancelled and it wasn't KB Homes who told me about the cancellation or why. I had to make alot of phone calls that day to get to close. It was something that could have been avoided with a simple phone call on KB Homes part instead I had to make numerous calls to push the process thru. Double check your process the day prior to avoid any surprises. They won't call you!

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Love our Home But

  • Luis B.
  • Verified HomeBuyer
  • June 09, 2020
  • Saint Cloud, FL

Hello, Just wanted to say how much we love and appreciate our home. It’s everything we have dreamed of and more. There’s a few call outs that I have. 1st being our plumbing had multiple issues the first month when we moved in. We had a blockage in the pipes which created 2 leaks. Thankfully it was fixed with no charge. 2nd we had issues with our sliding door. Thank fully it was replaced but the fact that we had a new home we figured those issues shouldn’t occur since the home and materials are brand new. 3rd : The wood under our island has come OFF!!! We love to maintain and clean our ...

Total Score 4


Quality 4

Trustworthiness 4

Value 5

Responsiveness 3

KB Home - KB Homes has been very quick to respond and help with any issues.

  • Denise L.
  • Verified HomeBuyer
  • June 07, 2020
  • Fort Myers, FL

KB Homes has been very quick to respond and help with any issues.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

KB Home - Professional.

  • Ryan B.
  • Verified HomeBuyer
  • May 19, 2020
  • AURORA, CO

Professional. Happy with purchase.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

KB Home - Overall good experience

  • Anonymous
  • Verified HomeBuyer
  • May 13, 2020
  • Newark, CA

Overall good experience

KB Home responded:
Hi, thank you for this feedback on your experience. Let us know if we can be of any assistance at CustomerRelations@kbhome.com. Enjoy your home. –Nick

Total Score 4


Quality 5

Trustworthiness 4

Value 4

Responsiveness 3

Very pleased overall with no regrets

  • Anonymous
  • Verified HomeBuyer
  • May 05, 2020
  • Buckeye, AZ

I signed my paperwork on 7/4/2019. From there on both my sales and construction team were attentive and responsive to all of my voiced concerns and update requests. Throughout the process we hit some bumps in the road, but for the most part they were made up and continued on with no further issues.

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 5

Overall great experience

  • Siva K.
  • Verified HomeBuyer
  • May 05, 2020
  • Milpitas, CA

the whole team was patient and helped us address all our questions

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

KB Home - Overall I am happy with my buying experience.

  • Antonio F.
  • Verified HomeBuyer
  • May 05, 2020
  • Salinas, CA

Overall I am happy with my buying experience.

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 5

Nice house

  • David L.
  • Verified HomeBuyer
  • May 05, 2020
  • Saint Augustine, FL

The house turned out nice a quickly

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

KB Home - We are really happy with our house.

  • Joyce L.
  • Verified HomeBuyer
  • April 28, 2020
  • North Las Vegas, NV

We are really happy with our house.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Better workers

  • Anonymous
  • Verified HomeBuyer
  • April 23, 2020
  • San Antonio, TX

Need to have better workers. My wzter lines were crossed and had to have a big part of my kitchen wall cut off to fix it

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Good experience but could be better

  • Chelsea E.
  • Verified HomeBuyer
  • April 01, 2020
  • San Antonio, TX

My husband and I had a good experience while purchasing the home but it was the experience after that could have been better. There were small things here and there that needed to be fixed after the move in. It felt a little hard to get someone to come and fix those issues at times and that was a little frustrating.

Total Score 4


Quality 4

Trustworthiness 4

Value 5

Responsiveness 3

Enjoying newly home

  • Edgar H.
  • Verified HomeBuyer
  • March 29, 2020
  • Fuquay Varina, NC

A few minor concerns but overall decent experience.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

KB Home - Okay grading.

  • Donald B.
  • Verified HomeBuyer
  • March 17, 2020
  • SIMI VALLEY, CA

Okay grading. A little to pricey for a few cheap looking standard fixtures like the flooring.

Total Score 4


Quality 4

Trustworthiness 5

Value 3

Responsiveness 4

Slightly disappointed

  • Anonymous
  • Verified HomeBuyer
  • March 17, 2020
  • St Augustine, FL

The quality of workmanship was definitely lacking. It was obvious that the drywall and paint teams took no pride in what they were doing. I’ve had them back twice as they had to fix one of their repairs. I’m still finding spots they missed.

KB Home responded:
Hello, we are very sorry for any frustration. If you would like assistance with this matter, please feel free to e-mail CustomerRelations@kbhome.com and we will put you in touch with a representative. Best wishes. --James

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 5

I Am so happy with my new house

  • Leyla L.
  • Verified HomeBuyer
  • March 10, 2020
  • Conroe, TX

I like comunication, dseginn plan models and size of closet I love it

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4