KB Home Reviews

To many issues w house that you wouldn’t think you’d have. After all it is a new home. Paint job is terrible! We got an “upgraded door,” all they did was pain it black!!!

I was told by the team Reg a $3k credit for closing but they finally said it’s not possible. The initial lot I was shown was 40ft wide but it was a mistake and just touching 36 feet wide only. I came to know this after 6 months of initial deposit. I tried to reach out to KBHOME management through sales, financing, construction leads but no response on the status of $3k credit. Poor customer experience.

I lost $70K because of KB Lender. Long story but just saying stay away from the KB Mortgage!!!

Forced us to close even though house construction wasn't finished and 2 months later still didn't fix windows, kitchen cabinets and leaking HVAC. KBHome recommendation for us to use bucket whenever we AC and pray to God leaking doesn't cause electrical damage to HVAC.

I’m dissatisfied with the quality of cheap materials that KB Homes put into the building of the homes. Although they build the homes in great locations. Still the quality needs better performance, design and selection.

Don't trust what you are told, especially the inhouse lender and the sales persons.

The entire process of the homebuying experience has been poor and lackluster there was no wow factor I was not excited about purchasing the home and after purchasing the home. The new homebuying experience has been stressful and unpleasant the entire processWith the builder and other issues that took place during the build and the after home purchase I’ve been awful. The buying experience did not feel like a new home purchase felt like a used house purchase they were so many problems with the home that had to be addressed and still need to be addressed. Many issues like damaged tile missing grout holes in the wall damage bathtub damage master shower Damage cabinets Dead grass damage garage door cracks and walls missing paint damage stucco. And other minor issues have made the whole buying experience unpleasant. I would not recommend anyone to purchase a home after the experience that we have had. It is unfortunate the customers have to go through this experience when purchasing a new home. ... More

Experience with the home readiness was very bad. Lot of issues has been raised during the entire process but it was not addressed. Loan closure was the worst experience compared to everything. I was expecting a call from customer manager at least with an apology for what has happened but it never happened.

Many things did not go as planned with building our home. When a change needed to happen or something was prolonged it took for me the buyer to ask questions and find answer and no one ever knew what was what.

Very poor work and show room experience sucked. Been lied too twice, rude manager

Been waiting about 2 months now and order came in wrong parts they order

Preapproval process was terrible thru KB. Was approved fully thru my lender and was told that I’m going to loose my house because I wasn’t qualified enough. KB lender could care less had to basically show the money and then there attitude changed. Then when I came to building my house was one of the first houses started and took longer to build than others. Was told it was because of no being able to get supplies and was given every excuse in the book. I was told the house being able to close escrow was being pushed back because of certain supplies not being available even though they were installed already. Has to send pictures of them installed on the house to push to get in. It was a terrible process start to finish. Now that I am in the house I am have to call to come get things fixed that weren’t done right. ... More

I have had way too many issues with a brand new house.

Extremely unhappy with the way the sale was handled.

The KB Construction team very awful, very nightmarish. They are not very communicative, not cooperative to give the KB-promised quality. I am still very disappointed because of construction. The home could have been better • The bay window was lopsided by 1 inch on the right, .5 on the left. They built and set the window crooked. • The bay window itself was replaced 4 times because KB kept placing broken windows. • 4 windows and 1 mirror had scratches • The moisture barrier was missing for almost 8 months • Construction failed inspection twice, there were 3 broken truss and 3 unsecured joints. KB Construction was not fixing it until I almost cancelled my deal. • The closing date was pushed 3 times, total construction time was 10 months (much longer than expected) • I wasn’t provided a closing date, my bank told me • The garage roof has a hole that lets car gasses in. • The fence is not spaced evenly and the wood is molded • The front door was not adjusted properly • The windows were not draining water appropriately, there was water stored in the walls • The ground elevation was not accurate, water pools in random places • Most cabinets were broken and not replaced. • There were no weekly meetings or updates, I had to go EVERYDAY to see progress • Our kitchen upgrade sink is scratched and pools water • SherwinWilliams said KB gave a lower quality wrong color paint for the exterior there’s a few more things for structure integrity, still was not to what KB promised. Troy from the Warranty Team is very attentive and good, he’s been trying to improve everything Construction has ignored. I am very thankful for Troy and the Warranty Team. If the Warranty Team sucks, I’d be most upset. ... More

Had a very bad experience with the whole crew from Sales to Lending

The finish of the house was not done well. It’s like the project manager didn’t even review the final finish. If I have to go and am able to see easily spotted problems then it shows that the usually expect to have the buyer have to do the checking for them which is not a good practice. I also complained about bugs getting through the side of the walls on the house. A few weeks later and I am seeing ants come from behind the stove and out of one of my electrical outlets in the kitchen. The garage cement finish was also terribly done. There are cracks all over and this is probably due to a rushed job. The amount of cracks and length is not your “average” dry cracks it’s a lot of them. KB homes acts like their gifting their houses away to the customer, they act like I’m not paying over 280k because if they did they would at least try to solve the issues told them. ... More

I feel KPH Holmes builds a good home, But their responsisiness to the customer is poor, They pulled back a $2000 offer at the sales office, And refused then negotiate anything for a better deck, I ended up with a tiny deck.. Very poor customer satisfaction at the management level.. I would not recommend kbh homes the anyone else.

I would HIGHLY recommend using your own lender along and make sure you are on top of them because they dropped the ball A ALOT.

Totally un responsive. inept, csr has no clue what he is doing. Doesn't listen. makes excuses for everything.

Overall the experience has been disappointing.

They do a terrible job they only do things halfway and they smile in your face saying there gonna get it taken care of but they don’t. You find anything wrong with your house they don’t fix it. When I say they do jobs halfway I mean it,when you ask them to fix something they fix it but it’s a terrible fix or it’s not painted and just the mud on the wall no paint etc. I’ve told them about multiple things I wanted changed while in the building process. But they said they were going to fix it but they actually never did. The customer service sucks. Not to mention you have to say things like 50 times for them to even do it. And the worst part is they have you go sign the title and pay your down payment before you get your final walk-through of the house of the things that were supposed to be fixed I will never buy another KB Home. ... More

The buying experience has been terrible. The loan office staff was fantastic. However, I would not consider anything else good. The workmanship was terrible and the materials are beyond cheap. Repairs take forever to get done, if they get done at all, and are often done incorrectly again. Responses from the pm were slow or didn’t occur unless we called people higher up or from other departments. They literally stuffed paper towels into the crevices between the mortar and siding and then put the sealant over it in hopes we wouldn’t notice, which we have pictures of. That is a huge fire hazard and most definitely not up to code. There were multiple other issues and we will absolutely never buy from them again or recommend them to anyone else. ... More

I had a terrible experience, my house was delivered missing things to do, on the day of my closing there was no CO. They still have a lot of things to finish in the house and after I gave the bad review after 30'days. Everyone disappeared. I don't recommend that you buy a house with KbHome. Not to mention that the Sales Vendor doesn't understand anything about the place because he was asked before if he was allowed to park the cars on the street, and he said no. But in fact there is nothing that prohibits, because the street here is controlled by the city!

When they deliver the property , process is unprofessional, didn’t like the way sales office did , I don’t even have my mailbox keys