KB Home Reviews

Overall I'm happy with the home and floor plans..If I had to gripe about anything I would say I'm a little disappointed with the small backyard and a small issues with the wiring of the house. (Cable and the internet) not really sure who the responsibility really falls on weather it's Cox or the home builder, because both are saying it's the other party and unfortunately I'm caught in the middle. Other than that I would still give the home builder a very high 8 for a respectable rate of 10.

Very nice community and great location. We have a nice floor plan and very happy with our new house.

I'm very disappointed that internet access is still not available on my street. If I'd known this, I would not have bought with KB Homes.

We have had an issue with mail box. It was mislabeled and have gone back and forth between post office and sales office with blame being put on the other. The problem is still not resolved and I haven’t gotten any mail since I moved in 6 weeks ago.

Satisfied about most things except lawn. There are some damages of my backyard lawn next to the lot under construction.

Drywall finish is Poor

We were pleased with the overall buying experience

Some of the material or craftmanship used could be improved, but overall ok.

None to report

It has been over 12 weeks since we purchased the home with 6 solar panels. The sales lady told me she was going to follow up in setting up solar connection and I don’t need to do anything about it. Thus far there is no progress nor any updates despite my repeated asking. This is pretty disappointing and I find KB homes ranking worse than Beazer with regard to Solar operation.

Overall a very nice house, but some subcontractors need more oversight. For example, I have five rooms wired for ceiling fans and every room is wired differently, so have to remember what switch does what. Some windows don't close far enough for the window lock to fully engage. Windows are low-E but provide almost no sound insulation.

Pretty mediocre build. Whoever you guys use for sub contractors need to be sat down and reviewed. Light switches, crooked. Toilet seats, over screwed to the point the rubber screw was stripped. Towel bars, drilled directly into the drywall. Speaker outlets on the ceiling, sprayed with wall texture. Double check areas that are low traffic to make sure it has a full coat of paint, and make sure they actually spray dry wall under places you wouldn’t think to look at first glance. Make sure your roof is sealed properly or you can get roof Rats in new developments pretty easy.

Overall, we had a good experience with KB Home. The issues we ran into were their attention to detail and execution of the final product. Many things were not followed up on, and left to be finished when we did our walk throughs. Kyle (construction) was the best one to work with, because he actually came back to address everything and is a nice person to work with. Emma in sales is tremendous and I would recommend working with her any time.

There were a few bumps in the road getting our deal done, but it all worked out. I only have 2 real complaints about the build. #1, the price to add a cover over a mere 10x10 square and the price to extend the patio just 5ft is way too high. The patio cover was out of our price range, so we considered extending the patio another 5ft. But due to the building restrictions, we couldn't do that and would have to extend another 10x10, even though the price sheets gives you prices by the sqft as though you could just get a few feet added. Since we would have to get another 10x10, that priced us out of our budget. #2, the grass. Our home was built/completed in July/August, while Houston was going through a drought. As you can imagine almost ALL MY SOD WAS DOA. I was there the day it was laid, and most of the grass was already dead. Even after we moved in and I asked for replacement pieces, we were still in the drought and they just brought more half-dead sod. Since our grass isn't covered by the warranty, it would be nice to ensure everyone gets fresh/green sod. I'd rather move into a house with the yard not complete, than to move into a yard completed with dead grass. Advise to buyers, stay on top of the things that the warranty will take care of. Save your handler's number on your phone! Other than those 2 things the build process was fairly smooth..my building supervisor Michael was easily available, Darrell was also a great help at answering all my questions and easing my concerns. ... More

The KB Home team is great, and they provide a lot more updates than I expected. However, the finish work on the construction was decent to good, but many things were missed that we had to bring up to avoid delays. The customization options are amazing, but I would like to see more sample photos of homes that picked many of the options to choose from as examples. They do not offer good photo examples currently. We had a bad experience with our mortgage originator, who provided conflicting information about closing costs which caused a one week delay during closing. The last thing I’ll say is that the backyards need to be smoothed out and actually checked for nails, screws and other supplies left behind by the construction crews because our backyard was LITTERED with this stuff, which could have injured one of our dogs during the first couple of weeks we were there. But, KB was very responsive when asked to fix these issues since they are still building homes in the area and they deserve come credit for that. ... More

Seamless transition from buyer to homeownership

Brielle assisted me in my home buying. She answered every questions, returned my calls. Jas facilitated my lending process to the closing.

Kb experience was good however their financing was not

I found cheaper similar houses in this same area

Good, still few issues are not resolved

great salesman and loan officer

This is my 3rd KB Home. This home was a "Move in ready" and was just what we were looking for, but the Customer service "after the sale" has been awful. There was things that were "supposed" to be things done to the home for us prior to us moving in...they were not...and still have not been taken care of Yet. Very disappointing. We actually feel like we were "Hustled" by a used car salesman.

From the start we had a great experience with sales. We were able to select the lot, elevation and design options we wanted. The design studio was incredibly meticulous and that was our favorite part of the process. The experience took a turn later in the timeline with the building team. We had the incorrect LVP installed throughout our home which delayed our closing date. A wavy drywall in our great room. Our front door paint was botched, thankfully corrected within warranty window. However, now we face another challenge with getting inspection report items addressed. We understand this is not a custom home process however, the quality and standard should still be a priority for KB home. Highly suggest to visit home at least twice a week to ensure all selections are completed correctly. ... More

My home-buying experience was long and stressful, yet so worth it in the end. The quality of my KB home is not great or the worst just ok. There are a lot of things I feel could’ve been put together and/or installed differently or much neater. The experience from the loan department could’ve gone much better as well. More education and follow ups regarding the loan process and expectations of the timeline would have been very helpful and nice. Overall, I’m satisfied with my home and KB’s service to fix any lingering issues.

The loan team made it easy always keeping me updated on the status and any information I need. The build quality is good, not perfect but good happy with our new home.