KB Home Reviews

Make sure the house meets your expectation before sign ready move in and closing. Don't trust whatever superintendent promise. He will forget when step to your home door.

Loans are expensive compared to other new home builder loan options. Loan agents are not responsive

Pretty good home buying process. Adhered to schedule pretty well with no major issues.

The sales team and design studio were wonderful to deal with. The construction team/superintendent, as well as the warranty team have been less than ideal to work with. The communication from both of those teams is lacking, and we have a hard time gettina a response from either of them. We've submitted warranty claims and claims regrding non-disclosed active wells on our property, and for several weeks, nobody has done anything about it.

Overall process was great. The quality of product use for the home is lacking. Low quality materials. The build looks good. Not happy that we had to lease the solar panel as opposed to purchasing it cause we were told that we were able to purchase.

KB must commit to improve providing a serious and profesional customer experience in every area of the process: Lending, realtor and inspections with construction manager. They really need to understand once they give you their word, they must honor it and respect that. They must add integrity and implement it into their core values.

We enjoy our home; it is comfortable and suits our needs.

The home buying experience is stressful time but they stayed on schedule the entire time and I closed earlier than expected. There was little choice of selection of finishes unless you wanted to upgrade….for the price they should have offered more options included in price. Just moved in so my issues are being taken care of slowly. Everyone has been courteous and helpful.

Yes, I did share it with my friends and family.

The process was great throughout the lending, choosing, and building process until the end. There was a great deal of push back from the sales rep Laura and superintendent Jason on my deserve to get and independent inspection done. After I understood why, as the house had a number of things wrong with it. I bought a new home so I wouldn’t have to worry about maintenance but the condition the house was in at the final walkthrough was not up to expectations

Belinda was very receptive and helpful during the buying and closing process Scoot was very helpful in the move in and when we needed any repairs and touch ups

Overall a great home and look forward to living there for years to come. Be builder can be a little slow in address issue after moving in. But overall good

awesome experience great job glad my fence issue got resolved . Thank you, Lori, Omar, Arnold.

GI, Zach and Jason did a great job

Good Builder. But they don't have much design options and we need to go with very limited options.

Mark was great! Answered all questions and organized the entire process. Did not care for KB Home Loan services.

The KB team that helped us get into the home was great. The overall craftsmanship of the home is par. Nothing over the top just basic. The side yards just came with a heap of dirt no concrete no pavers. Just recently I had two issues. The microwave light popped and went out and when I replaced the light it doesn’t turn off and a door handle just fell off only one month in the home. For a new home there shouldn’t be any issues like these. I’m sure they will be taken care of. But the fact that it happened leaves me wondering. I do love the design of the home and the exterior design. Overall 8/10

We're fine with the home, but long story short, we're finding issues with the house after about a month of being here. The sales team and building project manager are responsive, but things would have been better if the builders were not in a rush to finish the home. We've dealt with stuck doors, wet paint, a leaky sink, unsealed garage, a number of other issues that we were told would be fixed after inspection and closing. Some thing have been fixed while others are still outstanding- for example, a faulty oven that apparently, was a company-known issue being experienced by other home buyers. Moving forward, KB probably shouldn't buy wholesale appliances from Whirlpool. It does not seem like a good idea. We may need to call and email them to file for a warranty-replacement... again, after only about a month in living here. I'm giving the experience 4 stars because the sales director and project manager have been nice to work with. ... More

Sheri was so helpful and informative during the initial home buying experience when I went under contract. She kept me and my realtor up to date on the build throughout the process. Jim has been so attentive in taking care of structural and operational tasks that needed revision, such as replacing my master bathroom cabinetry, lawn care for the first few weeks after closing, reviewing with me the sprinkler system, etc. Kerlyn was a pleasure to speak to on the phone and he has been effective in setting up work orders to address the issue with the damaged drywall in the laundry room and touching up the paint on my front door. The criticisms I have for the workmanship is that the contractors building the home need a little more attention to detail. I can visually notice several areas inside the house where the base boards are not straight or at 90 degrees relative to the adjoining walls. Also, the windows don't measure the same width when measured at the top compared to the width at the bottom. Lastly, I was told at the initial home orientation that the builder would place an epoxy coating on my garage floor. It looks like what was done was a coating of gray paint and some scattered flakes which tend to, over time, get tracked from the garage and into the house on my shoes. I had a garage flooring professional look at the floor and he quickly assessed that what was done to the garage floor was not an epoxy coating. Overall, I'm quite satisfied and thankful for my new KB Home thus far. ... More

I bought a ready to move in house. There are many small things needed to be completed before. However, after closing i found it very difficult to get those things done. Such i had to call thousands of times just to get installed sud, and other stuffs like crack, missing paints, AC check for temp differential are still not done. Customer care is another worst part. I called them a month ago which they never did follow up.

Just know what materials are being used in kitchen, cabinets, roofing underlayment. They are builders and may have a great home, or just an average home. It depends on what was picked for the build.

Submitting an offer to this house and sale person's responses were very prompt and smooth. The house is blocking lots of noise from outside. The looks from the outside is very stylish. But there are things I hope I didn't see after moving in are following. #1. Lots of construction leftovers are buried under my lawn. I had to dig out trashes, various sizes of cement blocks, plastic vinyl, etc. I expect more in different sections. #2. There are holes in the garage wall. #3. Nails are visible in the one of bathrooms. #4. Windows sizes are not consistent. Bottoms and top widths are different here and there. #5. I hear quite squeaking noises on the 2nd floor and stairs while walking around. I hear this kind of noise from my mother-in-law's house which is more than 30 years old. ... More

In order to buy a new home we have to plan in advance how you want your new home look like.

Nicole and Angelina helped us get through the buying process. They provided a lot of information, resources, and followed up consistently to make sure we got all the things we were asking for

Fit and finish is NEVER perfect, and I understand that, However follow up and follow through. Too many emails never responded to and once we do get someone to respond, very defensive in nature. Not asking for perfection, just understanding. Simplest step KB could do is to simple say, "I hear your concern and here are the options . . ." In stead of, "well that is the subcontractor, or that is construction, or that is sales . . . " Overall I am satisfied with the house, however not the follow through.