KB Home Reviews

Generally speaking, the quality is rather good although there is still some small defects. The salesperson and other staffs are friendly and helpful.

The seller Debbie was Legit, very nice to do business with, Erick and Johnny were very good at what they do always tried to make themselves available within a reasonable time frame.

Home buying experience with KB was overall good. Sales person, was awesome and cared to help. Loan team and customer experience didn’t show that they care, in fact it felt the opposite. Customer care team especially was trying come up with unrelated reason why a defected area was normal and it didn’t need fixing. This is big investment and that team needs to work with the customer to ensure everything is to their satisfaction. Attention to detail is very important but unfortunately I didn’t see that in my house

Saul is an outstanding salesperson. Noland was responsive to my concerns. Sean was excellent with my laon. I was not able to make one of my most important structural options changes due to timing, but some design center changes were facilitated. Home was not finished when my walkthrough was scheduled, so I could not do final inspection personally. Overall, staff made the experience easy for me.

In a couple of words - pretty good overall, recommend.

Hard to tell how this is going to hold up but the canned lights started falling out of the ceiling the second week I was here. The water in this area is absolutely horrible- I don’t see how anyone could live without a whole house filter and softener- yet the house is not plumbed for installing a system- except for the side of the house by the street- in the sun and in plain sight. I have several issues that I asked for help with and they say they will come check but nobody ever shows up. They promised that if I would give them a 10 on the survey- they would come back and paint the garage that was left unpainted- something that would have taken them 15 minutes to paint when it was empty and they were painting everything else anyway- yet they chose not to do it in order to get a perfect score. Well I answered the survey before moving in- gave a perfect score because I wanted the garage painted. I’m buying paint today and painting the garage myself- it has been a month since the survey. I’m not holding my breath that anyone will show up and do what they said. I can fix stuff and I’ll hire outside people to come fix things. I just don’t know why they make those promises. Hoping the house will hold up- luckily not much has fallen apart in the first month so maybe the construction is good- can’t really judge that completely after a month. Responsiveness to issues with the structure is not impressive. Maybe that is not part of the deal- not sure why they tell you that then. ... More

Everything had been great other than the promise to have our front yard and wing fence put in. We have been told over and over that it will be done and still have nothing. It has been the only thing we have had trouble getting answers about.

It was a long process from beginning to end, but nothing longer than what they quoted us in the beginning. Everyone in the process made themselves available for any questions we had and even after we moved in. My loan officer, Brian was great and took the time to explain everything to me. Lori was also super fast with responses and answers to questions.

The quality and workmanship building my home was rushed. There were so many cosmetic issues that needed to be cured after move in. The garage door button on the wall was not working due to electrical wiring issues. The first floor bath shower wall had deep scratches, and the ceramic sink had Grey spots embedded in the sink which was a defect. First floor front entrance door, the fire door to garage, and the first floor bath door needed adjustments,. The kitchen cabinet doors had gaps needed adjustments, and they forgot to install the bottom Molding to the cabinets. Missing closet Door handle Plates, the strike plate on the laundry door casing issue, and the White cap on the 2nd floor bedroom Closer door stopper for the bedroom closet door above the garage. First floor window latch was loose, large drywall cracks in my kitchen ceiling, and master bedroom ceiling from the air vent. Bedroom and bathroom door finish Was painted over due to scratches, and golf size dips in the wall. The builder warranty rep was quick to schedule dates and increments for vendors to come out to the house to cure the issues. Overall it’s a good home, and they were very responsive to my issues. ... More

Over all, I would recommend KB builder to everyone.

It was good and had no issues.

Buying experience was great. Winnie and Jeff were very responsive and great to work with. Once I moved in, the response was less immediate. I either have had to fix the small concerns myself or continue to wait for them to be fixed. Although I have had a few hiccups, I would say overall it was a great experience.

Kari, my sales person was great. Everyone was great before closing. But it seems once you close, PM's disappear and don't respond. I have had major issues with doors and paint in my house, it keeps happening and it is very frustrating. The PM, Paul and Shelby in customer claims have been good to work with, but I need this issue to be corrected so that it doesn't happen anymore.

The buying process and completion date was great except for some miner flaws of workmanship and upgrade option issues but has been fixed and now satisfied. Thank you!

It has been a good experience.

Overall, we are happy with our home but we have had a difficult time getting paint for touchups. We went to Sherwin Williams where the paint contractor gets his paint but were told that it’s only available in a 5 gallon can. We tried getting some from the paint contractor but he never showed up as promised.

I have had great experience with the sales staff. No complaints there. Quality of service by design studio staff and Quality of craftsmanship by all trades need improvement. There were many repairs that took long time to be addressed and still one issue that has not been addressed. This issue isn’t primarily with KB home but with Sub contractors and KBHOMES not having control over sub contractors it hires.

It was long process and if you’re patient it can become well worth it

My Salesman Reed was great very responsive to any questions we had.

It was a smooth process and good communication ,good quality,i love my home!

The timely response is a little slow.

Check EVERYTHING on final walk-through. Do all the windows work? Does the doorbell work? Does the irrigation system work? If multi-level, how does the HVAC for each floor interact with the controllers? Reinspect after a couple of weeks.

Overall Good experience. I would like to have better model displays in Design Studio.

KB Homes is a great builder. My recommendation to other homebuyers it to ensure you understand all conditions of the contract before signing.

Sales and Design Center were great! When it comes to building you need to be watching their every move. The construction supervisors try to watch everything but it's impossible. We had many issues but so far the warranty dept. has been on top of making things right. The company really need to work on making sure they produce a quality home the first time.