KB Home Reviews

Kari, my sales person was great. Everyone was great before closing. But it seems once you close, PM's disappear and don't respond. I have had major issues with doors and paint in my house, it keeps happening and it is very frustrating. The PM, Paul and Shelby in customer claims have been good to work with, but I need this issue to be corrected so that it doesn't happen anymore.

The buying process and completion date was great except for some miner flaws of workmanship and upgrade option issues but has been fixed and now satisfied. Thank you!

It has been a good experience.

Overall, we are happy with our home but we have had a difficult time getting paint for touchups. We went to Sherwin Williams where the paint contractor gets his paint but were told that it’s only available in a 5 gallon can. We tried getting some from the paint contractor but he never showed up as promised.

I have had great experience with the sales staff. No complaints there. Quality of service by design studio staff and Quality of craftsmanship by all trades need improvement. There were many repairs that took long time to be addressed and still one issue that has not been addressed. This issue isn’t primarily with KB home but with Sub contractors and KBHOMES not having control over sub contractors it hires.

It was long process and if you’re patient it can become well worth it

My Salesman Reed was great very responsive to any questions we had.

It was a smooth process and good communication ,good quality,i love my home!

The timely response is a little slow.

Check EVERYTHING on final walk-through. Do all the windows work? Does the doorbell work? Does the irrigation system work? If multi-level, how does the HVAC for each floor interact with the controllers? Reinspect after a couple of weeks.

Overall Good experience. I would like to have better model displays in Design Studio.

KB Homes is a great builder. My recommendation to other homebuyers it to ensure you understand all conditions of the contract before signing.

Sales and Design Center were great! When it comes to building you need to be watching their every move. The construction supervisors try to watch everything but it's impossible. We had many issues but so far the warranty dept. has been on top of making things right. The company really need to work on making sure they produce a quality home the first time.

More options paint an bathroom option

Super intendant promised some items and gifts he was going to add to the house because we were so patient with them and at the end didn't get anything. Oh and the garage concrete was finished horribly. Looks like they didn't have finishers and just had laborers do a bad job

I've had a KB home before and was completely happy with it. This new home is beautiful and happy to be in it, although there are a few minor fixes that need to take place. I insisted on closing even though these fixes were incomplete. Still waiting on completion of these minor issues. Some electrical, paint work, etc. One very frustrating issue is trying to reach our HOA. I've called them several times, no one has ever called me back. I do not even know if I cam calling the correct HOA.

I had a long "punch-list" when I moved it. It was pretty unacceptable. I've had to have subcontractors come out multiple times, and I am months away from having a "complete" house with no issues. KB is a budget builder, and it's fairly good value. You get what you pay for.

The salesgirl, Cathy is great.

Look over very carefully before closing. We closed and then noticed a lot of problems dirty dirty wall garage floor concrete problems and grout all over the walls and was told the garage didn’t matter was not considered important to them

The experience was okay. Still have some questions about the garage concrete that I have not gotten paperwork for. Also would have like to see more quality checks before closing and better communication within your team.

I got my keys to my house on October 22, 2021. My escrow was delayed for two months because KB could not finish building my home on time. I had to get two extensions from my lenders. Once I got my keys two months later, I started doing improvements to my house. I found out that there was a lot of things that was wronged with my new home. For example: 1) I got shocked from the electricity up in the attic because the light switch was not inside of the electricity box. 2) the tiles on my roof was broken and not correctly aligned with the house. 3) the fire sprinklers wasn't correctly secure, the fire sprinklers' caps was lose and falling off the ceiling. 4) My rain gutter keeps leaking from the joints. 5) Master bedroom shower wasn't caulk properly, lots of missing caulk. 6) cabinets trim was coming off because it was loose. 7) my ceiling drywall has cracked in it. 8) light fixtures on my garage wasn't level or center. 9) electricity outlet in one of my room doesn't work. 10) My master bedroom bathroom had a hairline crack. 11) my windows sill paint was coming off. That's some of the problems I'm having Kb builder. However; Brian (area construction manager) did come out to my house to discuss and address all my problems and concerns. Brian even goes as far as to offered me to paint and epoxy my garage floor. As of December 14, 2021 most of my problems has been fixed. ... More

Overall I am very happy with my new home. I had several issues prior to my closing date and with it being a tight time frame between closing and having to move out of my previous living situation I had to let some stuff go that was never fixed, being told it would get done in 1-6 weeks. I have been at my property for almost 2 months now with none of that stuff getting remedied, but once that gets done I will be a lot happier.

Good workmanship with quality products. A good sound home

Good for the most part there are things that should have been included that just made common sense

Good price, bad workmanship & materials