KB Home Reviews
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What Homeowners Have to Say About KB Home.
KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11566 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
ssional
- Rhea S.
- Verified HomeBuyer
- November 10, 2020
- Gilbert, AZ
All of the KB representatives were wonderful to work with in the process of buying my new home. All my questions were answered promply in a professional manner. Customer service in sales, site manager and financial advice were all amazing. I tuely felt they had my best interest in mind throughout the whole home buildlng process.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Communication
- Saralyn P.
- Verified HomeBuyer
- November 10, 2020
- Spanaway, WA
Kevin and other associates kept me updated w/ current progress as well as photos. (I was purchasing while living in another state. ) felt confident of my best interest.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Regretfull
- Douglas B.
- Verified HomeBuyer
- November 10, 2020
- Maricopa, AZ
lacking quality of build. no interior insulation - you hear everything from the next rooms , especially from the bathrooms and kitchen. Very sloppy!! You get what you pay for.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 2
KB Home - We had a great experience with Justin as far as building was
- Justin B.
- Verified HomeBuyer
- November 10, 2020
- Jacksonville, FL
We had a great experience with Justin as far as building was concerned. He was quick to answer any questions and address any issues. I would recommend him to anyone looking to build a home!
Total Score 4
Quality 5
Trustworthiness 4
Responsiveness 5
Home buying process was smooth everyone was helpful at any given time with any quiestions
- Bed N.
- Verified HomeBuyer
- November 10, 2020
- Pflugerville, TX
Awesome staff everyone always put costumer first helped with everything needed stayed over the hours to help us look at the house at times.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Service 100% Guaranteed
- Oscar H.
- Verified HomeBuyer
- November 10, 2020
- Murrieta, CA
KB homes made my dreams come true! Let them help you achieve your dreams!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great service!
- Andrew D.
- Verified HomeBuyer
- November 10, 2020
- Hollister, CA
Very happy with the whole experience.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The thoroughness and availability of the sales staff and build crew.
- Richard B.
- Verified HomeBuyer
- November 10, 2020
- Castle Rock, CO
The design of the home impressed me so much that I went from viewing the model to going on contract in 5 days. Diane was very helpful in guiding me through the process, as was David with the financial part. Everything went so smooth.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Matt, the construction supervisor was fantastic, He made sure
- Candis S.
- Verified HomeBuyer
- November 10, 2020
- St Augustine, FL
Matt, the construction supervisor was fantastic, He made sure the process was smooth. Addressed any issues immediately
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home In Westview Landing
- Dharmik M.
- Verified HomeBuyer
- November 10, 2020
- Houston, TX
Overall the experience was great! I give them 5 stars on everything. Only thing I put low was the quality of workmanship. I had to be very hands on with the home since day one (frame placed 1" to the right on foundation, house color painted in correctly, additional minor damages happening after each team visited (I.e. carpet team broke baseboards, painting team broke garage drywall, landscaping damaged garage floor.. list goes on). After closing, I also noticed some things that were not done right (unnailed backyard fences & loose door knobs, unpainted areas showing drywall color especially ...
Total Score 5
Quality 3
Trustworthiness 5
Responsiveness 5
KB Home - The whole homebuyer process was stressful but KB homes made it
- Tony C.
- Verified HomeBuyer
- November 08, 2020
- Houston, TX
The whole homebuyer process was stressful but KB homes made it painless as possible throughout the process
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Clear and Transparent process
- Anonymous
- Verified HomeBuyer
- November 07, 2020
- San Jose, CA
We have been on the market for years looking for a home. As first-time buyers, we were a little afraid regarding the home buying process, but KB made it very smooth, transparent and quite pleasant. We love our new home and our new neighborhood. Thank you KB!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Up grades and completed in less than 5 months
- Ricard V.
- Verified HomeBuyer
- November 07, 2020
- Katy, TX
Financing with Kb save money
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Ask questions.
- John S.
- Verified HomeBuyer
- November 07, 2020
- North Las Vegas, NV
Ask questions. There will be things that you overlooked that you will be kicking yourself later on
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Move in ready
- David P.
- Verified HomeBuyer
- November 07, 2020
- Las Vegas, NV
I bought my property already finished and it was move in ready at closing. Smooth process.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Fantastic Company Ethics and Values - Great Customer Service!!!!
- Lynn M.
- Verified HomeBuyer
- November 07, 2020
- Spanaway, WA
The quality for value is outstanding but the customer service, communication and follow up throughout the whole process was beyond excellent! We love our new home and all those at KB who helped to make it a reality!!!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - We where always kept in the loop of what was happening.
- Steven B.
- Verified HomeBuyer
- November 06, 2020
- Henderson, NV
We where always kept in the loop of what was happening.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The WORST CUSTOMER SERVICE EXPERIENCE EVER!!!
- Katherine L.
- Verified HomeBuyer
- November 06, 2020
- Ontario, CA
I would HIGHLY recommend using your own lender along and make sure you are on top of them because they dropped the ball A ALOT.
KB Home responded:
Hi Katherine, I’m very sorry that you are disappointed with your experience. We would love to have somebody contact you regarding any concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -Nick
Total Score 1
Quality 3
Trustworthiness 1
Responsiveness 1
KB Home - It was great experience buying the home from KBHomes.
- Saaksham K.
- Verified HomeBuyer
- November 06, 2020
- San Jose, CA
It was great experience buying the home from KBHomes. Good prices with modern outlook.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Great feaof the home
- Pyle D.
- Verified HomeBuyer
- November 06, 2020
- Davenport, FL
Everyone was very helpful. We did not feel rushed
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Overall process was long and frustrating not KB’s fault but our
- Beatriz N.
- Verified HomeBuyer
- November 06, 2020
- Katy, TX
Overall process was long and frustrating not KB’s fault but our Bank loan process. Overall experience with builder was great. House was ready to move in. There a few things that need to be fixed after move in that we haven’t received any response or done yet.
KB Home responded:
Hi, Beatriz, thank you for this feedback on your experience. Let us know if we can be of any assistance regarding these outstanding issues at CustomerRelations@kbhome.com. Enjoy your home. – Brian
Total Score 2
Quality 4
Trustworthiness 4
Responsiveness 3
The willingness of the staff to be helpful
- Klaus D.
- Verified HomeBuyer
- November 06, 2020
- Castle Rock, CO
As homeowners in a new city and state, we were pleasantly surprised by the quality of our new home. But what surprised us even more was the people. Everyone, from the sales persons to the carpenter that had to fix our door, were will to go above and beyond what was expected. What made this buying experience exceptional was the people.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
KB Home - good experience nothing to add
- Monica H.
- Verified HomeBuyer
- November 05, 2020
- Manor, TX
good experience nothing to add
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Satisfied and very happy
- Marilou W.
- Verified HomeBuyer
- November 05, 2020
- Las Vegas, NV
We were given updates and progress report every week during the process, KBH staff were very professional and knowledgeable.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Go over the house carefully.
- Inez A.
- Verified HomeBuyer
- November 05, 2020
- Florence, AZ
Had to do 3 walk throughs. When something needed to be fixed, it created other new issues. The person doing the walk through tried to get me to just nod, say yes, and sign off on the house. He got very annoyed when I refused. When other issues arose I dealt with Mark. He was fantastic in getting my concerns taken care of in a timely manner.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
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