KB Home Reviews

Kb homes warranty is great. The only issue are the 3rd party companies they use to fix problems can take awhile to get done. Marco electric didnt show up twice when scheduled.

If they would finish right the first time and not have to come back to fix things ,our experience would have been great .

We love our new home but the responsiveness to issues is tough, our warranty person never got back to us about a couple of items, i still don't even know how to enter things into the warranty.

Overall quality product and quick customer response.

Overall good experience but check every thing.

Given the Austin's crazy real estate market, KB did a good job with their pricing, as we had to wait 7 months for the delivery. They had good customer service and continuous updates, however, we had no possibility of changing anything in the house at all. The electric job was great. Lawns are terrible, seems like a tractor went through it and they didn't bother leveling it. Paint people are yet to make an appointment to fix the paint issues 2 months after closing. For the rest of the minor issues here and there their warranty team was awesome, they fixed it all very fast. I'd recommend them as long as you can select your Doors and make sure that the paint/woodmanship have been done properly. ... More

You have to expect delays, along the way. Kb does not rush or cut corners, they make sure every step is done correctly and by the book.

Wait at least 2 or 3 months before moving in, do not sign walk thru papers until everything is fixed first. If you have money TELL them you or someone else will paint the house because the paint they use is cheap and most of the painter's don't know how to paint and get it all over the floor. Use a simple square and tape measure because the guys that slammed it together DIDN'T.

House buying during a pandemic was a bit trying. Kb did a good job in a tough situation.

Beautiful Home designs & locations to pick from!

Overall it was a great experience with few hiccups along the way. The KB team was able to acknowledge and address my concerns in a timely matter. If anything was missed, a simple follow up seemed to suffice and any issues were taken care of. One complaint I will have is in regards to the choice of leaving the ugly, black tube for the AC condensation drain. I’ve never seen that before and every house I’ve lived in prior has had some sort if PVC piping going into the ground (sort of a French drain). It looks pretty shoddy while it kills my grass and serves as an ideal chew toy for my dog. Wish this was addressed. Otherwise, I ultimately had a good experience. Five stars means perfect (which doesn’t exist) so 4 across the board and 3 for quality mainly because of the AC condensation drain and the number of touch ups that were needed. ... More

As a first time home buyer and after all the things I went through with others I have to say I am happy with my new home.!

I was extremely pleased with the building supervisor, Ryan. He always addressed my concerns and returned my phone calls in a timely manner. However, I am not happy with the faucets that were placed in all the sinks and the careless paint job that was done. For the money that I paid for this home, KB should of had better quality materials! Furthermore, the home lacks light. It should of had more windows and more lighting in the bathroom by the sinks. I also have to turn my lights on during the day in my kitchen. How is this going to save me energy? I also hate the toilets! I have to flush more than once! Again, I am wasting water, not saving water. Overall, the materials that were used in the home are not to my satisfaction! ... More

Good home...but no details are given to the customer concerning the sprinkler system...

Home buying experience is great! A bit pricey on some options. Quite responsive to some issues but some may need to push back to get fix.

The floor plans are amazing!

Overall My experience was Good from beginning to End.

Kept me informed all along the way

Had some issues with not getting the proper appliances that we ordered the length of time to get that situation fixed was a little frustrating. But overall it was a good experience

It was great and all the staff was good

Home looks beautiful. Staff is great and some things were out of their hands but the overall experience has been good.

Our experience with KB definitely had its highs and lows. In the beginning of the build there was a bit of a foul taste and when considering communication from the studio the thought to pull out crossed our minds several times. It's really unfortunate the staff in the studio was not on point with descriptions and lacked in depth knowledge of options; their lacking lead to issues with construction and our overall satisfaction. We were fortunate enough to have a realtor, Shae Nickerson, that operated with what we wanted in mind from day one, up to and past closing. We were also blessed to be assigned Phil as our construction supervisor who honestly turned our experience all the was around and increased the star ratings. Phil was phenomenal, patient, responsive, responsible, open minded, diligent, thorough, thoughtful and hands down the best person to see our build to completion and then some; Phil definitely earned his kudos and 5 stars for responsiveness. We are happy with our home and overall happy with the final experiences. ... More

Overall the experience was good and we would build again with KB. The finish line to closing was confusing and unnecessarily stressful and some things in the house aren't holding up like they should, like faucets and we haven't even paid our first mortgage. While they have been responsive, the means to fix the problems are a little inconvenient.

After 3 months of buying the home, several issues still remain. Some were fixed in a timely manner but others took a long time.

Buying experience could definitely be better. We went with another lender and got the vibe KB wanted us to choose their lender.