KB Home Reviews

KB office sales reps were great and very helpful. I was very pleased with KB until we moved. After moving in, I am waiting on things to be done on the house we moved into in Feb. No call backs from people and I have been calling for weeks now. We have had multiple no shows from the repair people so it has taken weeks to get minor things done and we still have other things needing attention. Also one of my upgraded items has not been installed and I keep getting the runaround on when this will happen. I don’t feel like I am getting the same treatment now that we have closed on the home.

KB tries to make sure your very happy with your purchase. Overall the house is solid but some attention to details would make it even better.

Overall I am happy with my home and any issues I’ve had, Cody has been awesome in resolving everything.

Be prepared on new communities and delays on mailboxes, internet cable phone

The experience was fairly easy and yes, the value of the house is unmatched as it is a new build. However, communication could have been better regarding a realistic timeline. We were originally told our move in date would be Oct - mid Nov but it could be delayed. Then, we were told it was delayed to December, then to beginning January, then to late January or early February. We finally closed at the very end of February. However, the originally timing of events communicated to us such as the pre carpet orientation / final walkthrough were all extremely rushed. The pre carpet orientation was supposed to be around 45 days before closing. However, this was only 2 weeks before closing. A couple days after, we were doing the final walkthrough. This happened because we had gotten word that we needed to close by the last week in February but this wasn't communicated to us until the beginning of February after having asked for weeks on end. ... More

Everything is perfect except the workmanship of the whole house (Like outlets, switches and paint) is a bit rough

I really enjoyed buying my first home with Kb. The buying process was weird so to me being remote most of the times. The major problems came with communication. It was times where I’d bring up an issue that myself or my lender needed an answer too and wouldn’t hear back for days. Also upon moving in there was and still is problem such as the appliances in my home that have not been addressed.

Nice neighborhood and good sized lots

The builder is very good when you check each stages of the building process in your house, if you forget anything you paid for during upgrades you will not get it in your house as they have so many houses they are building at the same time. Overall if you let them know what you paid for, you will get it in your house.

KB team provided great customer service and communication throughout the build process. Attention to detail in the initial planning and continuous communication was key to ensuring our home was built to plan and our expectations. We had two significant issues during our build. First was a three month closing date delay as a result of material supply chain and labor shortages. The second was quality of workmanship completed by contractors due to labor shortage. We feel the KB team did their best to provide us a quality, on time product. We would recommend KB.

Every does come together and make sure things are great for the clients, that’s make the big purchases! We live our forever home!

They met my needs with them and there willingness to correct any issues I had

Overall I'm satisfied. The big problem was that It took very long time to finished the house, so I couldn't do my 1031 exchange.

Lending team did a great job

KB has excellent customer service

Very good builder. Easy to work with.

Very friendly service. We closed by our projected date with mostly everything fixed as requested by that date. Customer service was great.

The sales team was the best part of buying my KB home. Thanks to LaVon! Always kept us updated with the build. From start to finish.

People help me for first home buyer a lot

Great customer service and attention to clients, made the experience go smoothly.

Sales promised a complete home in 6 months however the construction team said it would be closer to 9. So from the beginning, I was being misled. My weekly updates were not always kept, one time i had to ping the construction mgr as I hadn't heard from him in a month. The updates were never complete. If 5 things were complete, i was informed about one. Sales promised weekly updates and photos and that never happened. I hired a 3rd party inspector and he pointed out issues that I then had to beg to get addressed. The best advice I would give someone is research everything and stay in top of the construction team. Get a 3rd party inspector. Loan and design studio personnel were top notch. I felt pressured over and over again to rate the team with 10s even though they know they were not warranted. ... More

Loved the experience. But I’m finding it hard to get someone to repair/correct a few things that was asked.

Some difficulties in the closing date, because change the price to pay off down, ok

VERY NICE TO WORK WITH

I'm Happy with my kb Home