KB Home Reviews

How nice the staff was across the board.

I think with KB Homes having the whole buying experience inclusive within the process was helpful although not letting my Real estate agent communicate with the lenders was kind of frustrating. I had to learn the whole buying process alone through out steps with my agent in the background advising me. So there was a lot of back and forth. But at the end everything turned out great and I am really happy with my new home! Also the design studio with Jennifer and the ladies that helped me was probably the best part! They are very helpful with selecting and putting the designs together. Overall I am impressed with the sales person Lizette, the builder Ricky, and happy we worked out the final interest rate. ... More

Timely response to concerns and questions. Pleasant experience dealing with representatives.

From first meeting Jacquelyn, our sales expert to the builders, Ray ...and Warranty expert Kerlyn..I can say that KB Homes has impressed me and my family astronomically!! These individuals pride themselves in their professions and it shows. they represent KB Homes well!! Our home is amazingly beautiful and suited for our taste. We are extremely blessed and happy. Thank you for making our dreams come true!!

All staff needs to communicate with buyer more often.

My experience with KB Homes was great from beginning to the end. The team of people that helped with the process were amazing and professional. I recommend KB Homes to anyone looking to build their new home.

They are very understanding and helpful

The people we have dealt with have been great. The attention to detail of the final product needs more quality control. We have had some minor issues that probably should have been caught in the building process.

Attention to detail could use improvement.

Material this house used was cheap even we paid for upgraded

Yes Of course it’s amazing homes

Overall it was a great experience

Everyone we worked with during the home building process was easy to work with and timely with their responses. I’d definitely work with them in the future!

It’s was a smooth process. We felt our time was actually taken into consideration and at no point did we feel we were making a rushed purchase.

The salesperson we dealt with was not forthcoming about the true price of the home or the options we would be getting in the home. Our concerns were not addressed properly until we reached out to higher management on our own as our sales agent would not do it. Once we tried to be made whole and expressed the concern to her manager, there was nothing done about it and we were made to feel like it was our fault and we were stuck. Outside of the sales agent and her boss that we dealt with, everyone else was great. Especially the project manager/builder. He took all of our concerns seriously and if there was nothing that could be done, he took the time to explain why. He was great! ... More

Great quality, KB always moves quickly with any reported repairs

Great builder. Excellent fit and finish. Responsive people all the time. Highly recommend. Love my house!

Buying and building in the age of COVID is challenging. Our initial salesperson was laid off just as we were set to sign and the transition created misunderstandings. The building process was occasionally frustrating as I wanted to understand the end to end process and various steps along the way. Weekly I asked what work was slated. As a retired project manager, it would have been nice if the project plan was shared so i could better understand and anticipate. Also, during the build our home was struck by a lumber delivery truck. The phase 1 construction manager (Gilbert) failed to properly address my concerns. The phase 2 construction manager (Jerry) was awesome. The mortgage team (Denise) and closing team were also awesome. ... More

Be aware of progress and be diligent on inspections. Weekly calls are great, but they don't always have much substance. Most importantly, be patient. When given a tentative schedule, it is kept to the best of their ability, but some things will get missed or shortcuts will happen to meet the deadlines.

Will walk you through the process and answer any and all questions you have. Constant communication.

Nayeli is the beat sales that I have ever worked with.

Great quality in a home.

The house was not ready by closing and my great room and flex room electric outlets were not working. It took them almost a month to fix my front door frame and paint it. In the master bedroom the floor is making a sound because the plywood was not tightened before carpet was installed. Everything about my first home buying experience went wrong

Great staff, helpful with any issues

Great experience overall, great staff!