KB Home Reviews

The quality of the finishes was not what I expected for a half million dollar home. A few minor upgrades would have been appropriate such as dimmer switches on lighting, gas outlet in the backyard.

Happy with home . Quality or workmanship can improve

Lots of upgrades that drives tge home price up. But in our case we love the way everything came together!!

Everything seemed nice except the carpet and padding. It seemed thin and cheap.

Genesis was the true motivating force. Kind, helpful and always keeping us informed. Design studio session would have been overwhelming if not for the supportive and positive attitude of our representative. Financial

Overall experience was good. We felt like the support staff did the best they could even though their responsibilities were stretched with the COVID restrictions and amount of homes being built.

The Mortgage Loan Originator was amazing! When there was an issue (unfortunately there was an unusual amount), she helped fix it. She knew how to empathize with me during the home buying process and I have enjoyed working with her! I recommend that you request her by name if you are making a home purchase with KB Homes. KB Homes (for unknown reasons) has a ton of red tape that customers must go through before getting to the finish line but having someone like my Mortgage Loan Originator in your corner will help alleviate the pain. Thank you!

Good Builder, just wished they did their due diligence in land surveys. To not hold up construction.

They should slow down a bit to maintain the quality of the craftsmanship. They rushed just to get it complete and get paid. Understandable, but bad idea.

We love the community and overall the home. We also really like the location. We have a hard time understanding why we were given false info on flood zone. Whether it’s going to be remapped or not, upper management has stated it will be. The correct info should be given to the homebuyer.

Overall, the buying experience left a little to be desired. We had multiple salespeople and none of them were top notch. The individual that we met with in the design studio was great. The design studio could of had more options but overall still made some good picks. Our superintendent was awesome and very helpful. He made our home buying experience better than anyone else we dealt with. If we had to go back, we are not sure we would purchase from KB again, but we do love our home. Gave them 4 stars because our superintendent made up for other areas that were lacking.

as the home owner I had to stay on top of the builder. They lacked supervision

Sales, design, closing and construction staff were all great to work with. In a pandemic year prohibiting in person contact, we had to make many design and construction decisions from afar. Not the best way to do things, but we got them done with the support of the KB Home staffers. Most all glitches and construction issues were corrected and solved under the direction of the construction supervisor.

Attention to detail could use improvement.

Still do not have mail box key after over 2 months living in the house. Late for closing day after paying for weeks All mails including bills kept at U S P O all this time, had to pay late fees Flooring upstairs and down stair were not installed properly had to strip out and reinstall after almost a month moving in, toilet clogged when first move in. Ants were all over the house. However, Robert who is KB customer care representative helped solved most problems after closing

There were a number of things wrong with the house after we moved in but the construction manager and his staff were very responsive and quick to fix them.

Everyone was polite and very helpful

Closing date is critical problem. we didn't know until last minute. It is not easy for us to plan to move with mover. We wish had more time to plan.

You get what you pay for and even a bit more.

We bought our house from KB Home in Valley Center, CA. I asked a sales rep not to rush closing the deal as I wanted to avoid any mistakes. She made us feel that we had no choice, but to buy one of "the last two" houses left, while a half of the community was still being built. Then she neglected to offer us to customize our house in their KB Studio. The house, which she offered was completely built out and we had no choice, but to agree to buy it as it was without any customization. The funny thing is that they are still showing and building those houses. Was she lying to us in the first place trying to close the deal by the end of the month? Had she completely ignored her customer's wishes? She could have offered us another house, which they were still building and let us customize it to our taste. After the deal was closed, we noticed that the house had not gutters installed. She told us that the gutters were the optional feature and should had been ordered at the KB studio before the house was sold. The problem was she never even mentioned their KB studio to us. What a catch 22 situation! :) As for the house, I think this a very solid house for its price. The quality is good, but if you want something better, just make sure you ask for KB Studio design session to be arranged. Otherwise, you will end up with the most inexpensive options. The rest of the team on site was quite responsive to our needs and requests, when we had a couple of small issues after we moved in. So, overall, it is a good house for its price, but we were robbed of the joy of buying our dream house by a KB sales rep. ... More

It wasn't the best experience or the best material that were used for the house, but we had a pretty good experience. Always got notifications, updates and walk through's during the stages of the build. The material could use a big improvement moving forward.

they are ok

A few too many days we had issues with, the major thing was a hole in the pecs water system .. flooded the master closet in the hallway leading to the master bathroom and throughout the kitchen hallway and washroom area, though it wasn’t KB‘s fault but it should’ve been picked up when the stove top was installed the paint was all pitted and lifted prior to us taking possession of the home, one of the downspouts on the rain gutter system was completely caved in, A lot of overspray throughout the kitchen cabinets and the tile floors.

Variety of floor plans.

Day of our walkthrough construction crew was still working, outlet was missing, light was missing and cabinets were not fixed from it being broken a month before our walkthrough. After issues were brought to their attention they did fix everything we pointed out. A month and a half later we are finding issues such as nails through poking through the carpet, stove and refrigerator are for some reason turning off and need to trip the electrical panel a few times already which worries me.