KB Home Reviews

Good home...but no details are given to the customer concerning the sprinkler system...

Home buying experience is great! A bit pricey on some options. Quite responsive to some issues but some may need to push back to get fix.

The floor plans are amazing!

Overall My experience was Good from beginning to End.

Kept me informed all along the way

Had some issues with not getting the proper appliances that we ordered the length of time to get that situation fixed was a little frustrating. But overall it was a good experience

It was great and all the staff was good

Home looks beautiful. Staff is great and some things were out of their hands but the overall experience has been good.

Our experience with KB definitely had its highs and lows. In the beginning of the build there was a bit of a foul taste and when considering communication from the studio the thought to pull out crossed our minds several times. It's really unfortunate the staff in the studio was not on point with descriptions and lacked in depth knowledge of options; their lacking lead to issues with construction and our overall satisfaction. We were fortunate enough to have a realtor, Shae Nickerson, that operated with what we wanted in mind from day one, up to and past closing. We were also blessed to be assigned Phil as our construction supervisor who honestly turned our experience all the was around and increased the star ratings. Phil was phenomenal, patient, responsive, responsible, open minded, diligent, thorough, thoughtful and hands down the best person to see our build to completion and then some; Phil definitely earned his kudos and 5 stars for responsiveness. We are happy with our home and overall happy with the final experiences. ... More

Overall the experience was good and we would build again with KB. The finish line to closing was confusing and unnecessarily stressful and some things in the house aren't holding up like they should, like faucets and we haven't even paid our first mortgage. While they have been responsive, the means to fix the problems are a little inconvenient.

After 3 months of buying the home, several issues still remain. Some were fixed in a timely manner but others took a long time.

Buying experience could definitely be better. We went with another lender and got the vibe KB wanted us to choose their lender.

The quality of the finishes was not what I expected for a half million dollar home. A few minor upgrades would have been appropriate such as dimmer switches on lighting, gas outlet in the backyard.

Happy with home . Quality or workmanship can improve

Lots of upgrades that drives tge home price up. But in our case we love the way everything came together!!

Everything seemed nice except the carpet and padding. It seemed thin and cheap.

Genesis was the true motivating force. Kind, helpful and always keeping us informed. Design studio session would have been overwhelming if not for the supportive and positive attitude of our representative. Financial

Overall experience was good. We felt like the support staff did the best they could even though their responsibilities were stretched with the COVID restrictions and amount of homes being built.

The Mortgage Loan Originator was amazing! When there was an issue (unfortunately there was an unusual amount), she helped fix it. She knew how to empathize with me during the home buying process and I have enjoyed working with her! I recommend that you request her by name if you are making a home purchase with KB Homes. KB Homes (for unknown reasons) has a ton of red tape that customers must go through before getting to the finish line but having someone like my Mortgage Loan Originator in your corner will help alleviate the pain. Thank you!

Good Builder, just wished they did their due diligence in land surveys. To not hold up construction.

They should slow down a bit to maintain the quality of the craftsmanship. They rushed just to get it complete and get paid. Understandable, but bad idea.

We love the community and overall the home. We also really like the location. We have a hard time understanding why we were given false info on flood zone. Whether it’s going to be remapped or not, upper management has stated it will be. The correct info should be given to the homebuyer.

Overall, the buying experience left a little to be desired. We had multiple salespeople and none of them were top notch. The individual that we met with in the design studio was great. The design studio could of had more options but overall still made some good picks. Our superintendent was awesome and very helpful. He made our home buying experience better than anyone else we dealt with. If we had to go back, we are not sure we would purchase from KB again, but we do love our home. Gave them 4 stars because our superintendent made up for other areas that were lacking.

as the home owner I had to stay on top of the builder. They lacked supervision

Sales, design, closing and construction staff were all great to work with. In a pandemic year prohibiting in person contact, we had to make many design and construction decisions from afar. Not the best way to do things, but we got them done with the support of the KB Home staffers. Most all glitches and construction issues were corrected and solved under the direction of the construction supervisor.