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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11566 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11566 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

The design studio offers so many customizations too make your home truly yours. So fun!

  • Anonymous
  • Verified HomeBuyer
  • November 05, 2020
  • Loveland, CO

KB Homes had been great to work with! The process was fun, service was great and the staff was amazing. Would recommend their Colorado homes to anyone!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - I would advise other buyer to be alert.

  • Arturo R.
  • Verified HomeBuyer
  • November 05, 2020
  • Riverside, CA

I would advise other buyer to be alert. Pay attention during the building process to avoid issues like I have been dealing with. Ensure everything is built correctly. Be involved, and ask questions.

Total Score 5


Quality 2

Trustworthiness 2

Responsiveness 4

The KB Team

  • Mark H.
  • Verified HomeBuyer
  • November 05, 2020
  • Rocklin, CA

Even after being moved in for a few months, the KB team continues to exceed expectations....very proactive!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - They build your house for you.

  • Michael G.
  • Verified HomeBuyer
  • November 05, 2020
  • Lockhart, TX

They build your house for you. Personalization is taken very seriously

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - I have some many issues with this house that have not been taken

  • Jerry W.
  • Verified HomeBuyer
  • November 05, 2020
  • Glendale, AZ

I have some many issues with this house that have not been taken care of yet. I have asked many times to get these issues addressed and some easy ones were taken care of, however, the dangerous one were not taken care of as of today. We just want to be safe and not be a burden. We feel that our concerns don’t matter. In the future, I don’t believe I will recommend KB to my friends.

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 2

Great!

  • Desric Y.
  • Verified HomeBuyer
  • November 05, 2020
  • Fort Worth, TX

We enjoyed the experience

Total Score 5


Quality 5

Trustworthiness 4

Responsiveness 5

The KB Homes people

  • Shannon P.
  • Verified HomeBuyer
  • November 05, 2020
  • Valrico, FL

The quality of the workmanship and materials was great, but it’s the KB Homes people that made the difference. From Sales to Construction, and everyone else in between, the folks I had the pleasure of interacting with made the new home buying experience not only memorable, but enjoyable! :-)

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

My floor plan

  • Anonymous
  • Verified HomeBuyer
  • November 04, 2020
  • Las Vegas, NV

When I walked in to the model of my floor plan, I knew it was exactly what I wanted and needed at this stage of my life!! Fits me perfectly!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - As owners we have had to deal with numerous issues, from paint

  • Montel M.
  • Verified HomeBuyer
  • November 04, 2020
  • Santa Clarita, CA

As owners we have had to deal with numerous issues, from paint , drywall, cabinetry, hardware, and electrical. It has taken a lot longer than we think it should have to resolve these issues. We're also lucky that we have somebody in the house to be there for all of these various appointments that have had to be made to take care of these issues. If not, either my wife or I would have missed quite a bit of work to be at the house.

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 3

KB Home - My First Time Home Buyer experience was destroyed by the builder’s

  • Marco G.
  • Verified HomeBuyer
  • November 04, 2020
  • Fuquay Varina, NC

My First Time Home Buyer experience was destroyed by the builder’s team. They didn't do what they promised throughout the process. They didn't respond to in a timely fashion to repair workmanship errors.

KB Home responded:
Hi Marco, I’m very sorry that you are disappointed with your experience. We would love to have somebody contact you regarding these concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -James

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

KB Home - Good experience.

  • Harish G.
  • Verified HomeBuyer
  • November 04, 2020
  • San Jose, CA

Good experience. Very helpful crew

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Team was great!

  • Donald J.
  • Verified HomeBuyer
  • November 04, 2020
  • Spanaway, WA

Ryan seller was very proactive on the home progression and Tara, loan processor, went above and beyond to respond and make this experience extremely none stressful. Thank you KB team!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Nothing.

  • Anonymous
  • Verified HomeBuyer
  • November 04, 2020
  • SIMI VALLEY, CA

Nothing... had a worst buying experience!

KB Home responded:
Hello, I am sorry that you are disappointed with your experience and would like to help. I can ask one of our division managers to contact you to discuss your experience. If you would be willing to email your name and contact information to CustomerRelations@kbhome.com, I’ll make sure someone reaches out to you as soon as possible to look into any concerns you may have. -Brian

Total Score 1


Quality 2

Trustworthiness 1

Responsiveness 1

Respinsiveness

  • Gloria H.
  • Verified HomeBuyer
  • November 03, 2020
  • Glendale, AZ

Construction Superintendent was on top of all my issues especially meeting deadlines And timelines. Issues being resolved as needed. No major complaints.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Sales team and builder

  • Adrian M.
  • Verified HomeBuyer
  • November 03, 2020
  • New Braunfels, TX

They listened to our wants and needs, kept me informed of the progress of the home weekly.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Positive home buying experience but once you move in it’s a different

  • Carlo A.
  • Verified HomeBuyer
  • November 03, 2020
  • Redlands, CA

Positive home buying experience but once you move in it’s a different story

Total Score 5


Quality 4

Trustworthiness 3

Responsiveness 2

KB Home - They can make themselves ready for buying homeAnd then the

  • Ghullam A.
  • Verified HomeBuyer
  • November 03, 2020
  • Sacramento, CA

They can make themselves ready for buying home And then the rest of the process is so easy specially with kb homes.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Professionalism

  • Olalekan A.
  • Verified HomeBuyer
  • November 03, 2020
  • Katy, TX

The unique and professional way they treat their customers.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

People I worked with

  • Keerthana N.
  • Verified HomeBuyer
  • November 03, 2020
  • Frisco, TX

KB Home team that I worked with was amazing. Right from the sales experience (Larry) to design studio (Rudy) to construction (Brent), financing and closing (Chad and his team), the entire process was made very smooth. Like any major project there may have been a few back and forth, but I had an amazing experience with KB team in my community (Retreat at Stonebriar, Frisco, TX). Thanks KB for building us a beautiful home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Short build time 4 months from foundation to completion.

  • Thomas M.
  • Verified HomeBuyer
  • November 03, 2020
  • Menifee, CA

Short build time 4 months from foundation to completion.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

KB Home - During the building process, everyone was communicating and making

  • Anthony G.
  • Verified HomeBuyer
  • November 03, 2020
  • Orlando, FL

During the building process, everyone was communicating and making things happen to get us into our home. There were few bumps, but nothing major. 2 months after we moved in communication went down the drain and my “POC” stopped replying to my messages for issues that were going on with my irrigation system. Then we get a package from KB about our warranty, and guess what, our irrigation system’s warranty expired over a month ago, which we didn’t know until after the fact. That’s when everything made sense as to why my KB rep stopped replying to my messages concerning the issue. Now I have to ...

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

KB Home - The buying experience was really good.

  • Christopher B.
  • Verified HomeBuyer
  • November 03, 2020
  • Goodyear, AZ

The buying experience was really good. However, we did not receive a 10 day follow up. We actually had to call and ask for it. We also have not received a 30 day follow up. Both of which were promised to us.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 3

KB Home - Great team with great communication!

  • Jonathan S.
  • Verified HomeBuyer
  • November 03, 2020
  • Moreno Valley, CA

Great team with great communication!! Highly recommended!!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - We were kept up to date on progress

  • Karl P.
  • Verified HomeBuyer
  • November 03, 2020
  • Castle Rock, CO

We were kept up to date on progress

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Customer service and build quality not good

  • Anonymous
  • Verified HomeBuyer
  • November 02, 2020
  • Round Rock, TX

I'm so frustrated with overall build quality issues and non responsiveness to the reported issues for warranty. Never going to buy a KB Home again.

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 2