KB Home Reviews

KB Homes was great to work with! With being a first time buyer and builder we were super nervous but they walked us through everything and were so helpful.

Fast punch list scheduling and great customer service.

Good experience in new home buying

The build from the ground up concept as well as the design center make the company stand out.

Great people to work with!

Absolutely enjoyed the build process with the contractor. He was very informative and on top of everything the whole way through the build.

We love our home and all the features. We were happy to be able to personalize the floorplan as well as the materials. There is room for improvement on the overall finishing of the home but KB has been working with us to ensure that all details are taken care of.

Awesome though the progress

DO NOT BE AFRAID TO BUY A NEW HOME, TRY AND APPLY WITH KB, SOME TIMES WE ARE AFRAID TO BUY A NEW HOUSE AND WE APLLY ONLY FOR OLD HOUSES

We were reluctant to build with KB based on others' experiences we'd heard about, but in a tight housing market, we decided that it was the easiest way to get a house in the location we wanted for a reasonable price. The sales experience was fine. The design studio process was unnecessarily confusing and time-consuming because they use software from the 1990s (I'm talking green type on a black screen) that makes it take forever for the consultant to give you the price for something and ultimately build the order. Our first consultant made several key errors. We complained about this and the manager did our final appointment (via Google hangout due to COVID). She was great, but after our home was in the build process I really wish she (or someone) had walked us through the lighting locations. We ended up with a lot less overhead lighting than we would have chosen if we knew how few lights they would provide. The build process itself was not well-supervised. Subcontractors installed broken cabinets and then the construction manager had them patched up later. Our window wells are uneven so our blinds fit well at the top of the window but not at the middle or bottom. This is a framing error. I could go on, but basically anything we didn't upgrade was inferior and even some of the stuff we did upgrade wasn't the quality I would have chosen. We've found a lot of mistakes in the couple months we've lived here. Nothing we can't either fix or live with. Not sure another Austin-area builder would have done a better job as they all use the low bidder subcontractors. Thankfully my husband is super handy. Be prepared to watch everything, spend the money on a 3rd party inspector, and then set aside a couple thousand dollars to make your home what you want it to be. ... More

We were very fortunate in that we were able to purchase a model home and everything was completed by the time that we moved in. However, make sure to inspect your home as frequently as possible. There were/still are many issues that have seemed to arise from the house being completed very quickly and early on. While KB has been AWESOME as responding to all of these issues thus far as they have come up, there are were/are many nagging things (and one BIG thing) that had/has to be fixed before we feel really able to settle in. Don't get me wrong, we love our home, but do your due diligence.

Everyone who we have interacted with was very helpful.

All the staff were responsive and professional. Follow up emails and calls. Love my home.

KB Homes strives for 100% customer satisfaction and they make that clear with their commitment to the customer. The entire KB team is aways ready to assist with the customers needs and concerns. Very professional and courteous. From sales, design, construction and financing...KB is there to make sure the home buying experience is affordable, fun and positive.

Long story short, the KBHomes staff were really great on every section of the buying purpose.

Great team, very helpful and responsive.

Everything is excellent. I recommend it.

Everyone throughout the entire process was helpful and believed got us the best possible deal. The construction manager was great and easy to work with and went above and beyond to take care of us!

no pride in workmanship and cheap materials

The speed at which the whole process came to conclusion was amazing, i never thought it was going to happen this year but from the moment we step into their office till we get our keys was a very good and fast pace experience and I would recommend KB homes any day

Everything was ready on time if there was a problem the team was diligent to get to fixed.

A lot of the workmanship of the home was crooked or off-center when it came to the construction crew. Overall, great for the price! Love the area we chose and couldn’t have asked for more. I enjoyed working with KB home representatives as well because they were always friendly and responsive!

Post closure on our home we had a number of small items that needed repair, mostly because we rushed our closing and with COVID19 they did not have time and manpower to due a thorough punch list walk through. But once we brought it to their attention they worked hard to repair the minor damages and items and were a pleasure to work with.

Escrow closed within 30 days and all builder personnel involved were very helpful, friendly and they have greatly contributed to the smooth transition from our initial purchase to our final move-in.

Smooth process from Sales to Closure. Accommodating and friendly staff!