KB Home Reviews

Attention to detail could use improvement.

Still do not have mail box key after over 2 months living in the house. Late for closing day after paying for weeks All mails including bills kept at U S P O all this time, had to pay late fees Flooring upstairs and down stair were not installed properly had to strip out and reinstall after almost a month moving in, toilet clogged when first move in. Ants were all over the house. However, Robert who is KB customer care representative helped solved most problems after closing

There were a number of things wrong with the house after we moved in but the construction manager and his staff were very responsive and quick to fix them.

Everyone was polite and very helpful

Closing date is critical problem. we didn't know until last minute. It is not easy for us to plan to move with mover. We wish had more time to plan.

You get what you pay for and even a bit more.

We bought our house from KB Home in Valley Center, CA. I asked a sales rep not to rush closing the deal as I wanted to avoid any mistakes. She made us feel that we had no choice, but to buy one of "the last two" houses left, while a half of the community was still being built. Then she neglected to offer us to customize our house in their KB Studio. The house, which she offered was completely built out and we had no choice, but to agree to buy it as it was without any customization. The funny thing is that they are still showing and building those houses. Was she lying to us in the first place trying to close the deal by the end of the month? Had she completely ignored her customer's wishes? She could have offered us another house, which they were still building and let us customize it to our taste. After the deal was closed, we noticed that the house had not gutters installed. She told us that the gutters were the optional feature and should had been ordered at the KB studio before the house was sold. The problem was she never even mentioned their KB studio to us. What a catch 22 situation! :) As for the house, I think this a very solid house for its price. The quality is good, but if you want something better, just make sure you ask for KB Studio design session to be arranged. Otherwise, you will end up with the most inexpensive options. The rest of the team on site was quite responsive to our needs and requests, when we had a couple of small issues after we moved in. So, overall, it is a good house for its price, but we were robbed of the joy of buying our dream house by a KB sales rep. ... More

It wasn't the best experience or the best material that were used for the house, but we had a pretty good experience. Always got notifications, updates and walk through's during the stages of the build. The material could use a big improvement moving forward.

they are ok

A few too many days we had issues with, the major thing was a hole in the pecs water system .. flooded the master closet in the hallway leading to the master bathroom and throughout the kitchen hallway and washroom area, though it wasn’t KB‘s fault but it should’ve been picked up when the stove top was installed the paint was all pitted and lifted prior to us taking possession of the home, one of the downspouts on the rain gutter system was completely caved in, A lot of overspray throughout the kitchen cabinets and the tile floors.

Variety of floor plans.

Day of our walkthrough construction crew was still working, outlet was missing, light was missing and cabinets were not fixed from it being broken a month before our walkthrough. After issues were brought to their attention they did fix everything we pointed out. A month and a half later we are finding issues such as nails through poking through the carpet, stove and refrigerator are for some reason turning off and need to trip the electrical panel a few times already which worries me.

A lot of issues til now.

Overall I am satisfied with KB Home purchasing investment homes

We're very pleased with the work put into our new home.

Neighborhood is amazing and home is okay, much better now due to our upgrades. Due to Covid 19 we have several issues in our home that have gone unfixed.

Service in person was fantastic. Service over the phone was mediocre. AC stopped working after 2 months due to poor drain installation but I didn't have to pay for the repair.

There were some issues with thr electrical. We had things wired so we could install lights and it took 4 hours to put up 4 coach lights because of poor workmanship. We have been in thr house for 4 weeks now and I not sure what else we will find as we go.

Sales, Design Center, Contractors- A+++++++++ KB's Loan Process and Underwriters F++++ We were not first time buyers , good credit, work history and payment history. Not a risk yet we felt like we were being interrogated by the FBI. Customer unfriendly.

Despite some issues, we are still happy with our new KB home.

The Lid on the water meter is broken and it has not fixed yet since Jan 13th. Everyone is aware of it not sure what is causing the delay.

response time to fix any issues is slow

I had the plumbers miss the hot water pipe to my washer machine and after a week of moving in, my daughters closet flooded. I was miserable and I started hating my house so much. Everything was fixed a week and a half later. It was a very stressful experience. I’m slowly starting to love my house again since that has been repaired.

I did not expect a big name like KB Home to contract workers who were very careless and sloppy with their performance. The caulking and painting job was horrible; we had several missed spots, water-based paint instead of glossy paint was used to disguise missed spots on doors and door frame. Several cracks observed inside and outside the home, and bulging lines observed on the ceiling. The side gate was missing a pole/stud, which left the side yard exposed to the outside. Also, the newly installed HVAC system was retaining condensation in the attic. Another annoying design/workmanship issue is that a smoke detector was placed directly above the oven and causes the alarm to go off every time the oven is being used. All these issues were observed within one month of moving in. On the other hand, the contact person for warranty and repair issues has been very responsive to our complaint; he has been reaching out several times to follow up with repairs. Unfortunately, the repairs are being done carelessly as well; it takes several attempts to fix one issue, sometimes. ... More

Overall very good experience but materials used could be better.