KB Home Reviews

the quality and designs of new houses has been improved a lot, but there are still some rooms for KB home to further improve.

First time buying a new build..... not sure what to expect....... ok experience overall

My interaction with the head sales person for the community was good. He was responsive and very courteous.

Ask about prices dropping for homes being sold around you . They will not tell you if the prices had dropped .

The house features, efficiency and design the best. Service and warranty is good, however there is room for opportunity in the warranty responsiveness. The construction workmanship is bad, needs to put more attention to details!

We bought a spec home so we did not get to pick the upgrades. The upgrades chosen by the design studio were very good choices. We would have only made a few alterations. Some of the workmanship on the drywalling and texturing was below average. We have been in only 1 1/2 months so we haven't dealt with response to warranty issues, yet. I'm not sure I'd use KB Home Loans. The process was easy but the loan has been sold twice and there has been a change in the fee structures.

It’s been great having our 1st new home. We did have a few construction concerns at first but KB responded to a survey that I completed and addressed the big issues and for that we are happy.

A lot of little issues but construction manager is awesome at taking care of issues!

Slow on finishing up punch out list items

All personnel I interact with were very accommodating. Thank you! window measurements are not the same on same window sizes. front grass lawn were dying, 60 percent weeds.

The reason I gave them a 3 was, because we have had issues with leaking pipes, electrical, and craftsmanship. Despite all that, we’ve been happy with the rest of our home, we love it. And the customer service rep assigned to us has been AMAZING! Every single problem we have had, within minutes he has contacted the required parties, and has someone in our home the same day, usually within a couple hours. That has been our best experience with KB homes thus far

You get what you paid for!!!

The painting, tile work and concrete work was poor. I realize that this is not a custom home but the work above bad.

Overall, we are happy with our purchase. John, the site manager, was very attentive to our needs and questions. Also, Angela, in sales, was a great help and very personable!

CHECK EVERYTHING WHEN MOVING IN. THE HOUSE IS WELL DONE, BUT SOME THINGS MAY BE FORGOTTEN BY THE PEOPLE WHO ARE IN CHARGE.

From start to finish it was a pleasent experience. I would suggest KB homes to use better quality products to compete with other builders.

Builder does not listen to suggestion. Afraid to spend an extra 50 dollars

The home I purchased in Tucson is overall wonderful. KB Homes designed and built a very good, solid home. It is in a great location, central to many conveniences. The home is priced competitively. The design is excellent, with a spacious great room as well as spacious bedrooms and closets. The home has some very nice views of the mountains. Upgraded floor tiles and kitchen cabinets and backsplash are beautiful. I have been looking for a house for about a year and this home was the first that met most of my criteria. KB sales agent was very helpful with the home purchase process. KB staff is friendly and want to help. However, there were many smaller issues that needed repair in the home prior to when I moved in and they did not all get fixed after the walk-through and prior to the close of escrow, So I now am still getting these things fixed a few months after moving in, which is not ideal. Many of these issues could have been prevented if the building superintendent or his staff had checked on the quality of their work. For example, dirty gloves and nails were left on the roof of the patio cover, paint was uneven, paint was found on carpet, floors, and even cabinets, master bath exhaust fan not working, master shower door was stuck and not lined up to close, front porch light was not working, half of the plants put in the front yard were poor quality or nearly dead. This is only a partial list but shows that home was rushed to complete on time without attention to quality. Customer service afterward was good and there is a good warranty on the home, but it would have been much better if KB found and corrected the issues prior to the client noticing. Also, with all the construction going on, there is often trash blowing over my front yard, and broken tiles and nails on the road. The common areas also have trash and broken glass which makes it difficult for me to walk my dog. It probably would be better to not allow clients to live in the area until all the construction is complete and everything is safe and clean. Overall though, I would definitely consider KB Homes if you find a home you like. KB has asked and listened to my feedback and hopefully some constructive improvements will happen. ... More

Buying the home with Karen and Pamela was easy and pleasant. There have been several workmanship issues that now, almost 3 months in, haven’t all been taken care of. Everyone is SUPER nice, but it’s inconvenient to have to take off of work to get things fixed or to wait so long on solutions.

They gave attention to every tiny details. I'm very happy with the construction and also with the maintenance.

The best buying experience I’ve ever had. Everyone was great to work with and the sales staff was very responsive to all of my concerns. I was disappointed with the initial interior painting of the walls and doors, but KB Home was quick to rectify the issue and make sure that I was happy with the final outcome. The house is very energy efficient and I would highly recommend this builder.

The only issue I'm having is the delay in responding to my issues, concerns with warranty dept.

I overall had a positive experience. I’m happy with my home, but there have been issues at the end when we moved in. Our Dishwasher didn’t work when we moved in, and it took several phone calls and emails to get at response from the builder. We still have a broken closet door, and a shower that constantly drips. We were sold that KB was good with details, but that hasn’t been our experience. During the construction process though they were great. Great communication, and super helpful. It’s just too bad, we had so many things not working when we moved in.

kB homes at all satisfaction but some issue are not solved

Other than not standing behind fixing defects, the homeowner has found one another license. Tradesman came in to perform upgrades to the home and found a defect. KB said the tradesman caused the problem. They never make mistakes