KB Home Reviews

Cabinet are a disaster

We’ve had some issues with walls not being square, and trim finishes and painting subpar. Also we have reached out to our warranty representative without response.

This being our first time having a home build it seems to me the materials used on the inside of the home should be of better quality for the price your spending on your home.

Overall pretty pleased.

The only down side we experienced was timing. House was 2 weeks behind schedule and the house was not complete when we did our final walk through or second final walk through before closing.

The process was easy

It’s ok

When they show you the model homes the are so perfect. I am not taking about the upgrades, but the finish of paint, cabinets, walls, garage door and landscaping. I have many issues minor and major ones. The staff are amazing and knowledgeable but they are small in number and can't keep up. I have to wait for repair a long time.

Good service

Good community, they still have some issues to fix but they are working on it.

We are pleased to move in to our new home in Elderberry, Portola Springs Irvine. We thank KB Home customer service of their responsiveness to our request of any touch up works that are needed once we move in. They know our concerns and schedule appointments quickly and have people come over to do touch up works. Thank you for the attention and courtesy that KB Home customer service has shown to us.

We generally love our house, but getting certain issues taken care of is tainting the experience.

the quality and designs of new houses has been improved a lot, but there are still some rooms for KB home to further improve.

First time buying a new build..... not sure what to expect....... ok experience overall

My interaction with the head sales person for the community was good. He was responsive and very courteous.

Ask about prices dropping for homes being sold around you . They will not tell you if the prices had dropped .

The house features, efficiency and design the best. Service and warranty is good, however there is room for opportunity in the warranty responsiveness. The construction workmanship is bad, needs to put more attention to details!

We bought a spec home so we did not get to pick the upgrades. The upgrades chosen by the design studio were very good choices. We would have only made a few alterations. Some of the workmanship on the drywalling and texturing was below average. We have been in only 1 1/2 months so we haven't dealt with response to warranty issues, yet. I'm not sure I'd use KB Home Loans. The process was easy but the loan has been sold twice and there has been a change in the fee structures.

It’s been great having our 1st new home. We did have a few construction concerns at first but KB responded to a survey that I completed and addressed the big issues and for that we are happy.

A lot of little issues but construction manager is awesome at taking care of issues!

Slow on finishing up punch out list items

All personnel I interact with were very accommodating. Thank you! window measurements are not the same on same window sizes. front grass lawn were dying, 60 percent weeds.

The reason I gave them a 3 was, because we have had issues with leaking pipes, electrical, and craftsmanship. Despite all that, we’ve been happy with the rest of our home, we love it. And the customer service rep assigned to us has been AMAZING! Every single problem we have had, within minutes he has contacted the required parties, and has someone in our home the same day, usually within a couple hours. That has been our best experience with KB homes thus far

You get what you paid for!!!

The painting, tile work and concrete work was poor. I realize that this is not a custom home but the work above bad.