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KB Home

KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 8739 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars in All Areas

8739 Reviews in All Areas

Star Rating Breakdown

5 ★ 6204

4 ★ 1209

3 ★ 655

2 ★ 344

1 ★ 327

Ratings by Category

Overall 4.5

Quality 4.3

Trustworthiness 4.5

Value 4.5

Responsiveness 4.4

Customer Reviews

The shotty workmanship, the dishonesty of the construction foreman, and the unethical of the Sales Manager.

  • Paul Y.
  • Verified HomeBuyer
  • January 15, 2021
  • Spanaway, WA

Post my 30 day survey. It speaks volumes!

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

KB Home - Very poor workmanship and customer service.

  • Siru P.
  • Verified HomeBuyer
  • January 12, 2021
  • Gilbert, AZ

Very poor workmanship and customer service.

KB Home responded:
Hi Siru, I’m sorry that you’re disappointed with your experience. We would love to have somebody contact you regarding any concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -Nick

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Failed to follow up

  • Richard P.
  • Verified HomeBuyer
  • December 18, 2020
  • Castle Rock, CO

My main issue was when things went wrong, on more than one occasion, KB failed to escalate and get resolution. Would not recommend.

KB Home responded:
Hi, Richard, we are sorry for any frustration. If you would like assistance with this matter, please feel free to e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. Best wishes. -- James

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

KB Home - Worse experience ever, never again with kB home

  • Juliet A.
  • Verified HomeBuyer
  • December 08, 2020
  • Jacksonville, FL

Worse experience ever, never again with kB home

KB Home responded:
Hi, Juliet, I’m sorry that you’re disappointed with your experience. We would love to have somebody contact you regarding any concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -Nick

Total Score 1

Quality 4

Trustworthiness 1

Value 1

Responsiveness 1

Very poor

  • Eileen M.
  • Verified HomeBuyer
  • December 01, 2020
  • Santa Clarita, CA

This is the worst builder I have encountered, sales team were fond of canceling transanctions and no considerations at all and end up putting more downpayment just to save the deal and resolved the issue. They will not work for you to make it happen you have to work on them with their expectations.

KB Home responded:
Hi Eileen, I’m very sorry that you’re disappointed with your experience. We would love to have somebody contact you regarding these and any other concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -Brian

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

KB Home - Please don’t trust them They do not have integrity They say

  • Donald S.
  • Verified HomeBuyer
  • November 17, 2020
  • Maricopa, AZ

Please don’t trust them They do not have integrity They say you can get another lender but if you do they will threaten you that you will not close on time to force your hand to come back to them. Very stressful closing process

KB Home responded:
Hi, Donald, we're very sorry for any frustration. If you would like to speak with a manager of KB Home to discuss any concerns, please feel free to e-mail CustomerRelations@kbhome.com for assistance and we will ensure you are contacted. Best wishes. -James

Total Score 1

Quality 2

Trustworthiness 1

Value 1

Responsiveness 2

Would Not Use KB Again

  • Jordan H.
  • Verified HomeBuyer
  • November 15, 2020
  • North Las Vegas, NV

Unfortunately, this house is just not what we expected. To name a few problems, there are cracks, leaks, patches of different colored paint, missing grout between floorboards and tiles and wonky tiles throughout the house. It is just over all poor quality. We asked for these things to be fixed before moving in, but they weren't. After many arguments and debates with multiple people, we eventually just had to move in without fixes.

KB Home responded:
Hi, Jordan, we're sorry for any frustration. If you would like to speak with a manager of KB Home to discuss these and any other concerns, please feel free to e-mail CustomerRelations@kbhome.com for assistance. Best wishes. -Brian

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

KB Home - Nothing.

  • Anonymous
  • Verified HomeBuyer
  • November 04, 2020
  • SIMI VALLEY, CA

Nothing... had a worst buying experience!

KB Home responded:
Hello, I am sorry that you are disappointed with your experience and would like to help. I can ask one of our division managers to contact you to discuss your experience. If you would be willing to email your name and contact information to CustomerRelations@kbhome.com, I’ll make sure someone reaches out to you as soon as possible to look into any concerns you may have. -Brian

Total Score 1

Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

KB Home - I have a number of things that are wrong with the house and KBHome

  • Marisa J.
  • Verified HomeBuyer
  • August 25, 2020
  • Gold Canyon, AZ

I have a number of things that are wrong with the house and KBHome has yet to schedule anyone to fix items even though they have come by my house several times.

KB Home responded:
Hello Marisa, we are sorry for any frustration and would like to help. If you have not already contacted Customer Care regarding the issues you mention, please let us know. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – James

Total Score 1

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Do not choose KB

  • Maria V.
  • Verified HomeBuyer
  • July 21, 2020
  • Houston, TX

I was not satisfied with KB Homes. They made my first home experience a very difficult one.

KB Home responded:
Hi Maria, I’m very sorry that you’re disappointed with your experience. We would love to have somebody contact you regarding any concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -Nick

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

KB Home - I would not recommend KB homes to anyone.

  • Anonymous
  • Verified HomeBuyer
  • July 14, 2020
  • Buckeye, AZ

I would not recommend KB homes to anyone.

KB Home responded:
Hi, I'm very sorry for any frustration. I can ask one of our division managers to contact you to discuss your experience. If you would be willing to email your name and contact information to CustomerRelations@kbhome.com, I’ll make sure someone reaches out to you as soon as possible to look into any concerns. -Brian

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Not what we were promised.

  • Jason S.
  • Verified HomeBuyer
  • July 07, 2020
  • San Antonio, TX

Our house seemed rushed and not complete. We paid lots for an incomplete house. Cole was helping us get everything taken care of, then they let him go leaving us with people that did not take customer service as seriously as he did. Now that Cole is back, which we are sooooo relieved by, hopefully things will get corrected for us. Our original salesman Scott has been awesome as well. Cole and Scott were the only ones that cared about us.

KB Home responded:
Hi Jason, I’m very sorry that you’re disappointed with your experience. We would love to have somebody contact you regarding any concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -James

Total Score 1

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Terrible quality control / worse customer service

  • Anonymous
  • Verified HomeBuyer
  • June 24, 2020
  • St Augustine, FL

Quality control was non-existent. Very frustrating when promises are made to fix issues and appointments are repeatedly blown off and go unresolved. KB has no regard for integrity or quality. Refuse to display my name to avoid repercussions. Try any other builder

KB Home responded:
Hello, I’m very sorry that you’re disappointed with your experience. We would love to have somebody contact you regarding any concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -Brian

Total Score 1

Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

so bad

  • Abbas M.
  • Verified HomeBuyer
  • June 12, 2020
  • Leander, TX

contracture manager and financing they did not knowledge . Some place my home has problem and we had not orientation and we never get our house on time.

KB Home responded:
Hi, Abbas, we're very sorry for any frustration. We can put you in touch with a manager of KB Home to discuss any concerns if you'd like. Please feel free to e-mail CustomerRelations@kbhome.com for assistance and we will ensure you are contacted. -James

Total Score 1

Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

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