KB Home Reviews

Sales, construction manager and warranty rep were only good thing/helpful ones about our home buying experience.

Pretty much a basic home buying experience. Home designs are good, but the design center has limited choices. Main problem was with KB's lender if choice. They were VERY pushy and cockt, assuming that we would use them and not shop around. They requested unnecessary information for pre-qualification, and were unwilling to provide a secure channel for sending information - the initial loan officer suggested we send confidential financial information to her personal email account. Highly unprofessional. Many other lenders out there with MUCH better customer service.

Was expecting a better built home, the quality on overall house is a 6.8/10. Later noticed cooked walls and trims. The walls had patches where it didn't have semi gloss paint. The driveway is crooked, some areas needed cracks to be filled. The doors to the garage doesn't fully close. The area where my security system is supposed to be had time so HomePro has to find where else to put it.

Overall, I am happy with my new home. I did a few upgrades after closing which for the price of the home should have been included since I bought their highest priced house.

The design center made us very excited for our new home. The options looked great and what we were hoping for. Laura at the design center was amazing and answered all our niche questions. We were also satisfied with the timeline of work and the quick time to completion. However, we felt disappointed in a few specific but critical areas. All of the meetings for the home are during normal work hours. It made it difficult to schedule the meetings or we need to use work PTO or rearrange work commitments to come. Our frustration was compounded when meetings were changed without commutating to us. Having alternative times for the design center meetings or walk thoughs would have been helpful. During the construction process, we'd often point out issues and they would not take the concerns seriously or try to brush off our concerns. This led to a mistrust of the work that was being done and needing to do our own confirmations that our concerns were addressed, frequently having to follow up multiple times because we were not getting answers or a response. Finally, we were happy with the look of the home when we took ownership but were also disappointed to see a deep clean was not done. The backsplash had globs of grout on the kitchen backsplash, cabinets, and bathroom tile. The floors also had a dirty film on it and required extensive scrubbing. We are happy that we were able to get a home that looks the way we'd like but the process of getting there was frustrating and have concerns in areas about the longevity of the workmanship. ... More

The price was very reasonable, and the sales agent and construction foreman were awesome to handle our needs, but the quality of workmanship needs to be better.

Take look at the plans and options. Don’t be to quick in deciding on options.

The quality of the material is not very good.

The mortgage center I believe is inefficient.,the loan process was very traumatic for me

Overall our new home is beautiful. But we have a few quality issues from drywall, paint, plumbing, shower tile inadequate tile/ grout installation, internet cable that was installed is not compatible with provider and floor foundation / garage floor cracks. The issue are slowly being resolved. We have been told many times the floor concrete cracks are common in Florida. This is new to me. Moving from Virginia, we have not experience this problem. Even though the house is new, we did have a home inspection prior to closing. I would recommend this to future home buyers. In hindsight we should have done more research prior to our Design Studio meeting. There was a lot of information to process when planning our design. ... More

Patience, flexibility, and follow through.

The exterior of the house and the materials are good. The materials used inside the house are mediocre and the workmanship is mediocre

Beautiful community. Lacked communication. Couldn't get a clear date as to when we would close. After they found out we were upset they did go above and beyond to make us happy.

First time buying experience can never be smooth but i live my community and my home. The only thing i would say so is the quality of workmanship could be a little better especially for the price we paid for it.

The experience was good. The homes are very nice and neat. The employees/staff were all very friendly and professional. They made the home-buying experience much more enjoyable!

Lack of attention to detail, so many irregularities one spots only after the fact I guess the excitement of getting a new house vails the blemishes initially truly disappointed with that fact.

Was done sooner than we expected

Ingrid is a amazing sakes consultant. She explained everything very well. Was there to answer my questions responds immediately. A real asset to your team!

The house seems to be well built, layout is well thought out, houses are very attractive, internal touches are nice Salespeople’s and builder were fantastic when purchasing but once you sign for the house they drop off the face of the world(probably how it is supposed to work), but the warranty person doesn’t pick up the slack. Takes multiple emails to get any response and then weeks to schedule workers to come out. The warranty workers only show up half the time which starts the cycle of trying to get a response from kb warranty all over again. Neighborhood landscaping is going in now and they just planted 4 northern red oaks on the side of my house in a line with 5ft spacing in between. Is this a joke? These trees grow to 40-60ft tall and have 25-40ft wide canopies when mature. Seems poorly thought out. ... More

KB Homes has excellent customer service, however the quality of workmanship isn't great. There were many items that need to be repaired, replaced, and touched up. Some upgrades were not installed and had to be completed after the move in. I can't believe they would deliver the house with dents in the garage door and dirty smudges and scratches all over the white cabinets, etc. Nicky and Poco are wonderful customer service folks and I trust them with all the follow up items. They are getting things done correctly!

I think new homes these days are never going to be great quality, just because of the rushed deadlines. The best you can hope for is a builder who takes accountability and will fix things (even if it does take a while).

Seems like my house in a rush closing. Too Many things to fix after walkthrough.

My experience With Kimberly is top notch! She kept me I informed with the knowledge presented! She explained the process along with realistic timeframe as other folks cannot grasp the concept. Clint was the guy who would update me during the build but after 3 months never heard from him again about the progress. It took almost 11 months for the home to be built due to the market and times. Jeremy, superintendent, knocked it out the ball park with giving me the walkthrough and taping stuff prior to close. Jeremy did his absolute best to get things addressed with folks building the homes and even after closing they are coming out to fix when Jeremy and I follow up with each other. KB Finance needs to communicate in full and not have someone agree to a long term lock without informing the cost of it. The folks who built the homes in my community are having issues as we came together and shared things but it happens. KB is a great home builder they just need to assess who they hire to build the homes as the tile folks hired didn’t seem to care much about the work done as some of my tiles are not lined up, cracked and damaged. Only repairs the tile people did was the glass piece in the middle, I’m aware they got tanked. Painters got copious amount of paint throughout the carpets and texture stuff was taped and not completed. Some side moldings have a gap between them, the stone pieces in the front are all over the roof and didn’t clean that part off. Cabinets that were damaged they attempted to paint over it but used the wrong paint color. Homes still being built they allow trash to go anywhere. My complaints obviously are the ones doing the work as it seems no care since they want to come out multiple to do a task that can be completed once. I’d use KB again but I will not rush myself to close if the home has obscurities. Again, Jeremy and Kimberley are absolute rockstars and take their roles serious! ... More

there was some quality built issues with our home. We reached out to the customer service representatives to have the issues correct. They were good at accommodating the requests and fixing the issues.

The value of the home, exceptional. Getting the final touches finished on home, fair.