KB Home Reviews

I had a positive experience with KB Homes until the end. It took 11 months for them to complete a townhouse, nearly 5 months more than they had originally predicted. I had 3 building contractors during that time and my sales rep also left during that time. The lack of consistency between the different phases was evident. The builders have been given too much on their plates to truly manage everything well. They are capable individuals, but the company has set them up for failure. My home was rushed to be finished and many final details were not finished well. The closing date was set and then pushed back another time and the to-do list was long even after closing. Communication was often lacking. The end of construction/closing was not as I had hoped and makes it difficult to recommend KB Homes to others for the time being. That being said, I do love my home and am looking forward to spending years living here. If only it had been a smooth process. ... More

Jeff, our Sales Counselor was terrific. I cannot say enough good things about him. Closing was delayed a number of weeks due to supply issues. A number of things were incomplete upon closing in early December and added to the Exception List. We are still waiting to have many of the issues resolved.

Some issues was not resolved before we move to the house specially the cleaning of the house. The person In charge did not do his best to resolve the problem.

Handoff delays , takes about 45 days to fix any issues reported during close.

Jacquie in the sales office was great. She took the bull by the horns on everything from pricing to touch up after the sale to make sure we were taken care of.

KB home price is ok, house building not that good, because my house a lot cracked , but Charlie take care good, very good service, he is very friendly and wonderful!

Home, overall, is great. Sales people and Superintendents are responsive to issues that need to be address. During the walk-thru process, many things were pointed out as "needs to be corrected" and they didn't get fixed, so we continue to point them out, which is frustrating

I am VERY happy with the house overall. It is a dream for me, and I love the design, energy efficiency, and open space. It's in a great area. Aside from the insane unpredictability of when the house would be ready (COVID was very hard to work around), the one headache has been all the cosmetic fixes since moving in. You can tell that the work was rushed and attention to detail was not the priority. I could point you to every corner of the house where lines are not straight, paint was done too quickly, marks / chips everywhere, etc. The only time I felt heard in all this was when a KB customer service rep came to visit the house, and she could see all the the areas of improvement. She assured me that all the vendors would take care of this without me having to look over their shoulders, but that's precisely what I've had to do. I have to field dozens of calls from different vendors for very specific areas of the house (different people for painting, floors, counters, cabinets, AC, security, etc. etc. etc.). And each time someone shows up, I have to point out extremely specific paint splatters, chips, etc...I cannot rely on anyone to actually assess the area and be proactive about addressing every tiny detail. Living alone with a full time job, it's extremely difficult for me to find the time to, essentially...babysit every vendor / contractor who comes through the door. I wish that the KB rep who visited me would take the reins and coordinate every single person and oversee that the cosmetic fixes are top notch. Instead of me having to follow up every other day on things. It's exhausting. ... More

I used KBHS loan services and it is hard to reach out to them. Emails may take days to get a response. It is not easy to reach your loan agent by phone too. Design Studio was ok. Studio employees need more training. I was not able to get certaion answers for some questions I had. there is not enough information for employees to reference for each floor plan's design options changes. HomePro studio appointment was not good. Their consultants don't know what they are selling. They failed to provide some key points about the packages you are puchasing. Get ready for suprises. The built process was good at the beginning. It was fast, and their construction engineer was responsive most of the time. Things got slower at the end. We had to remind every issue multiple times, It was like 1 person responsible from the whole community. We closed a while ago and still trying to get some of the work done that we have spoken months and months ago. The paint job is not the best. Below 3 stars over 5. No attention to detail. Looks like rushed. The room doors are cheap quality. Same as kitchen cabinets. I feel like the standard cabinets in the design studio were different than the ones we have. Both Sales Agents were nice. But Ian gets an extra point for his kindness. This is a nice community but I wish there would be a pool. ... More

Overall a good experience just felt some things was rushed and not fully finished correctly and when you have the 10 days and find your issues they should make it a priority to get them corrected

The issues I have had have all been post move in. The sales and construction process were great. Lee and Byron were always quick to respond. Since move in the customer service has been very difficult to get any responses from.

We have a great experience and also the loan officer is great

The sales office and the studio office were great but the process after that not good at ALL, we still have lots of issues with the construction and materials. The finishing touches are still not good lots of mistakes not to count how many still not fix very disappointing this second time

New home buying experience was not bad, kept us pretty up to date. Minor issues after move in that are still being addressed. Getting those issues fixed is taking awhile. Home is nice but can tell some stuff was built in a rush

Quality of home could & should be better for price paid.

my overall experience was good. the team from sales to the the building team always very responsive. The time fame for the entire build was delayed and closing and completion was delayed. Any problems were addressed by Sara and Robert quickly. I surmise some delays were due to Covid. The quality of the building material was builder grade and all upgrades are out of pocket. Kitchen design and panty layout can be improved. Wall installation does not provide noise reduction throughout the home, Lot sizes and spaces of the homes are great. Thanks to Sara, Robert and the entire sales and site supervision. They acted quickly with all concerns. ... More

Overall I’m happy with my purchase. KB did a great job communicating throughout the home purchase. There were some minor concerns that I had where improvement could be made by KB.

The experience was great. The staffs were very pleasant to work with. The craftsmanship wasn’t too great. Some of the work were sloppy, Lots of issues to correct afterwards.

We still have things need to be done.Even after 4 months

I must say that it was a thrill to have a home that I would be the first to live in it. The feeling to see it from a open field to a house was exciting. There are some things that certainly could have been better, from the communication of work stoppage to delays of supplies. Even though some materials wasn't the greatest but the applications could have made up for it. Quality of workmanship certainly brought up questions of integrity

I was so disappointed. I closed on March 25, 2022. No screen windows, no screen door, no hardware in the kitchen and bathrooms. No Aircondition. I set up the ecobee but it doesn’t connect to the A/C. There s no update when they will get the screens and the hardwares or kitchen pulls It is now May 17. And it is so hot.

Builder needs to improve on the details and finishing touches

Overall this was a very easy experience.

The superintendent talked a great game but has fallen short in completing his job! The people who installed the grass did a very poor job grading and installation. There are low places and high places which was filled in with pit soil and still has not solved the problem. The job is unacceptable and needs to be done correctly which calls for removal of existing grass regrading placement of soil and reinstalling new grass. This has been brought to the attention of your company!

The communication needs to be better. There will be contractors knocking at your door, they'll be scheduled with the builder, but not the homeowner. Things were forgotten on the build, the manpower and materials aren't there to accommodate issues that pop up.